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Error 0xc0150002


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#1 jbent10

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Posted 05 March 2014 - 08:00 PM

I cannot for the life of me understand this but would very much appreciate the help. When I try to open Paint Shop Pro I get error 0xc0150002. And when I try to open Photoshop elements the program never opens. I ran Microsoft Visual C++ 2008 Redistributable Package and nothing changed. So I followed these directions 

 

http://support.microsoft.com/kb/929833#use the system file checker tool

 

at the end the message stated Windows Resource Protection found corrupt files but was unable to fix some of them. and directed me to the CBS log. I view the CBS log and find what I think as 2 issues but have no clue what to do from there. 

 

CSI    0000030c [SR] Cannot verify component files for policy.8.0.Microsoft.VC80.CRT, Version = 8.0.50727.6195, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-05 17:55:38, Info
 
CSI    00000301 [SR] Cannot verify component files for policy.8.0.Microsoft.VC80.CRT, Version = 8.0.50727.6195, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-05 17:55:36, Info  
 
 
Help is very much appreciated! Thanks!
 
Jessica


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#2 hamluis

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Posted 06 March 2014 - 12:50 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 jbent10

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Posted 06 March 2014 - 02:20 PM

Here is what you asked for:
 
 
MiniToolBox by Farbar  Version: 23-01-2014
Ran by Jessica (administrator) on 06-03-2014 at 13:11:08
Running from "C:\Users\Jessica\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/06/2014 01:10:13 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 01:10:13 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 10:55:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 10:55:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 10:55:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 10:55:21 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 10:55:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 10:55:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 10:55:17 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
Error: (03/06/2014 10:55:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.
 
 
System errors:
=============
Error: (03/05/2014 10:11:09 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 1203.
 
Error: (03/05/2014 10:10:09 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 1203.
 
Error: (03/05/2014 05:24:50 PM) (Source: Service Control Manager) (User: )
Description: The SQL Server Browser service failed to start due to the following error: 
%%14001
 
Error: (03/05/2014 05:24:34 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Neat Startup Service service to connect.
 
Error: (03/05/2014 05:24:31 PM) (Source: Service Control Manager) (User: )
Description: The SQL Server (MSSMLBIZ) service failed to start due to the following error: 
%%14001
 
Error: (03/05/2014 05:24:25 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (03/05/2014 05:07:05 PM) (Source: Service Control Manager) (User: )
Description: The SBSD Security Center Service service failed to start due to the following error: 
%%1053
 
Error: (03/05/2014 05:07:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the SBSD Security Center Service service to connect.
 
Error: (03/05/2014 05:06:25 PM) (Source: Service Control Manager) (User: )
Description: The SQL Server Browser service failed to start due to the following error: 
%%14001
 
Error: (03/05/2014 05:06:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Neat Startup Service service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (03/06/2014 01:10:13 PM) (Source: SideBySide)(User: )
Description: C:\Program Files (x86)\Common Files\Apple\Internet Services\ShellStreams.dllC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 01:10:13 PM) (Source: SideBySide)(User: )
Description: C:\Program Files (x86)\Common Files\Apple\Internet Services\ShellStreams.dllC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 10:55:28 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\TOSHIBA\toshiba web camera application\TWebCamera.exeC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 10:55:28 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\TOSHIBA\toshiba web camera application\CameraSelector.exeC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 10:55:28 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\TOSHIBA\toshiba sleep utility\SetupProp.exeC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 10:55:21 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\TOSHIBA\toshiba dvd player\TosHDDVD.exeC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 10:55:20 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\TOSHIBA\toshiba dvd player\TosDVD.exeC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 10:55:19 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\TOSHIBA\toshiba dvd player\TNaviSrv.exeC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 10:55:17 AM) (Source: SideBySide)(User: )
Description: C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exeC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
Error: (03/06/2014 10:55:01 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\Adobe\reader 10.0\Reader\LogTransport2.exeC:\windows\WinSxS\manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest0
 
 
CodeIntegrity Errors:
===================================
  Date: 2011-09-09 19:05:16.818
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2011-09-09 19:05:16.732
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 3.5.0.1060)
Adobe Community Help (Version: 3.5.23)
Adobe Creative Cloud (Version: 2.2.1.260)
Adobe Download Assistant (Version: 1.2.6)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.70)
Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
Adobe Photoshop Elements 12 (Version: 12.0)
Adobe Reader X (10.1.9) (Version: 10.1.9)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Akamai NetSession Interface
Akamai NetSession Interface Service
Apple Application Support (Version: 3.0)
Apple Mobile Device Support (Version: 7.1.0.32)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.769.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Canon Easy-WebPrint EX
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MP Navigator EX 3.1
Canon MX340 series MP Drivers
Canon MX340 series User Registration
Canon Speed Dial Utility
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
Catalina Savings Printer (Version: 1.0.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0426.2136.36953)
Catalyst Control Center Graphics Full Existing (Version: 2010.0426.2136.36953)
Catalyst Control Center Graphics Full New (Version: 2010.0426.2136.36953)
Catalyst Control Center Graphics Light (Version: 2010.0426.2136.36953)
Catalyst Control Center Graphics Previews Common (Version: 2010.0426.2136.36953)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0426.2136.36953)
Catalyst Control Center InstallProxy (Version: 2010.0426.2136.36953)
Catalyst Control Center Localization All (Version: 2010.0426.2136.36953)
CCC Help Chinese Standard (Version: 2010.0426.2135.36953)
CCC Help Chinese Traditional (Version: 2010.0426.2135.36953)
CCC Help Czech (Version: 2010.0426.2135.36953)
CCC Help Danish (Version: 2010.0426.2135.36953)
CCC Help Dutch (Version: 2010.0426.2135.36953)
CCC Help English (Version: 2010.0426.2135.36953)
CCC Help Finnish (Version: 2010.0426.2135.36953)
CCC Help French (Version: 2010.0426.2135.36953)
CCC Help German (Version: 2010.0426.2135.36953)
CCC Help Greek (Version: 2010.0426.2135.36953)
CCC Help Hungarian (Version: 2010.0426.2135.36953)
CCC Help Italian (Version: 2010.0426.2135.36953)
CCC Help Japanese (Version: 2010.0426.2135.36953)
CCC Help Korean (Version: 2010.0426.2135.36953)
CCC Help Norwegian (Version: 2010.0426.2135.36953)
CCC Help Polish (Version: 2010.0426.2135.36953)
CCC Help Portuguese (Version: 2010.0426.2135.36953)
CCC Help Russian (Version: 2010.0426.2135.36953)
CCC Help Spanish (Version: 2010.0426.2135.36953)
CCC Help Swedish (Version: 2010.0426.2135.36953)
CCC Help Thai (Version: 2010.0426.2135.36953)
CCC Help Turkish (Version: 2010.0426.2135.36953)
ccc-core-static (Version: 2010.0426.2136.36953)
ccc-utility64 (Version: 2010.0426.2136.36953)
CCleaner (Version: 4.10)
Chuzzle Deluxe (Version: 2.2.0.95)
Corel KPT Collection
Corel KPT Collection (Version: 1.00.0000)
Corel PaintShop Photo Pro X3 (Version: 1.00.0000)
Corel PaintShop Photo Pro X3 (Version: 1.6.1.242)
Coupon Printer for Windows (Version: 5.0.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Digital Cable Advisor (Version: 1.0.0.0)
DirectX 9 Runtime (Version: 1.00.0000)
Dropbox (Version: 2.4.11)
Elements 11 Organizer (Version: 11.0)
Elements 12 Organizer (Version: 12.0)
Evernote v. 5.1.1 (Version: 5.1.1.2334)
Eye-Fi Center 3.4 (Version: 3.4.26)
Face Filter (Version: 1.0.007)
FATE - The Traitor Soul (Version: 2.2.0.95)
FileZilla Client 3.7.3 (Version: 3.7.3)
Google Chrome (Version: 33.0.1750.146)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.22.5)
Governor of Poker 2 Premium Edition (Version: 2.2.0.95)
ICA (Version: 1.6.1.242)
iCloud (Version: 3.1.0.40)
Internet TV for Windows Media Center (Version: 4.2.2.0)
IPM_PSP_CL (Version: 1.00.0000)
IPM_PSP_COM (Version: 1.00.0000)
iTunes (Version: 11.1.4.62)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 26 (Version: 6.0.260)
JavaFX 2.1.0 (Version: 2.1.0)
Jewel Quest - Heritage (Version: 2.2.0.95)
JMicron Flash Media Controller Driver (Version: 1.0.44.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaspersky PURE (Version: 9.1.0.124)
Label@Once 1.0 (Version: 1.0)
Magic Bullet PhotoLooks for PaintShop Photo Pro (Version: 1.1)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Accounting 2009 (Version: 4.0.3610.0)
Microsoft Office Accounting 2009 Equifax Addin (Version: 4.0.1930.0)
Microsoft Office Accounting 2009 Fixed Asset Manager (Version: 4.0.1930.0)
Microsoft Office Accounting 2009 PayPal Addin (Version: 4.0.1930.0)
Microsoft Office Accounting 2009 Tax Integration Add-in (Version: 4.0.1930.0)
Microsoft Office Accounting ADP Payroll Addin (Version: 0.0.0.0)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server 2005 Tools Express Edition (Version: 9.4.5000.00)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MobileMe Control Panel (Version: 3.1.8.0)
Monster Resume Easy Submit (Version: 2011.7.3.2)
MotoHelper MergeModules (Version: 1.2.0)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Mystery P.I. - The London Caper (Version: 2.2.0.95)
Neat (Version: 5.3.1.89)
Neat ADF Scanner 2008 Driver (Version: 2.0.1.5)
Neat ADF Scanner Driver (Version: 2.0.2.1)
Neat Core Files (Version: 5.3.1.89)
Neat Mobile Scanner (Silver) Driver (Version: 2.0.1.5)
Neat Mobile Scanner 2008 Driver (Version: 2.0.1.4)
Neat Mobile Scanner Driver (Version: 2.0.1.2)
NeatConnect Scanner Driver (Version: 2.0.2.26)
NETGEAR Live Parental Controls Management Utility 2.1.5 (Version: 2.1.5)
NETGEAR Live Parental Controls User Utility 1.0b40 (Version: 1.0b40)
Ninja Pinner
Norton PC Checkup (Version: 3.0.2.90.0)
Nuance PaperPort 12 (Version: 12.1.0000)
Nuance PDF Viewer Plus (Version: 5.30.3290)
PaperPort Image Printer 64-bit (Version: 1.00.0001)
Picasa 3 (Version: 3.8)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
Play Wireless USB Adapter (Version: 1.0.0.03)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.95)
Print@Home (Version: 2.0.0)
PSE12 STI Installer (Version: 12.0)
PSPad editor
PSPPContent (Version: 1.00.0000)
PSPPRO_DCRAW (Version: 13.0.0)
QuickTime (Version: 7.74.80.86)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.17.304.2010)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6121)
Realtek High Definition Audio Driver (Version: 6.0.1.6121)
Realtek WLAN Driver (Version: 2.00.0013)
Roxio BackOnTrack (Version: 4.1)
Roxio Burn (Version: 1.6)
Roxio CinePlayer (Version: 5.8)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator 2012 (Version: 1.3.675)
Roxio Creator 2012 (Version: 13.5)
Roxio Creator 2012 (Version: 6.5.0)
Roxio PhotoShow (Version: 6.0)
Roxio Video Capture USB (Version: 1.22.0000)
Safari (Version: 5.34.57.2)
Scansoft PDF Professional
Send To Neat (Version: 1.1.0.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Setup (Version: 1.6.1.242)
Simple Port Forwarding (Version: 3.2.2)
Skype Launcher (Version: 2.01)
Skype™ 6.6 (Version: 6.6.106)
Slingo Supreme (Version: 2.2.0.95)
SmartSound Common Data (Version: 1.1.0)
Sony PC Companion 2.10.094 (Version: 2.10.094)
Splashtop Streamer (Version: 2.0.0.4)
Spybot - Search & Destroy (Version: 1.6.2)
Swag Bucks Toolbar (Version: 6.10.3.27)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
TeamViewer 7 (Version: 7.0.13989)
Toshiba App Place (Version: 1.0.6.3)
TOSHIBA Application Installer (Version: 9.0.1.1)
TOSHIBA Assist (Version: 3.00.11)
TOSHIBA Bulletin Board (Version: 1.6.08.64)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA DVD PLAYER (Version: 3.01.2.08-A)
TOSHIBA eco Utility (Version: 1.2.11.64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.6C)
TOSHIBA Hardware Setup (Version: 1.63.0.26C)
TOSHIBA HDD Protection (Version: 2.2.0.4)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
Toshiba Laptop Checkup (Version: 2.0.6.22)
TOSHIBA Media Controller (Version: 1.0.80.7.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.5.10)
Toshiba Online Backup (Version: 2.0.0.25)
TOSHIBA PC Health Monitor (Version: 1.6.1.64)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.6.06.64)
TOSHIBA Service Station (Version: 2.1.51)
TOSHIBA Sleep Utility (Version: 1.4.1.2)
TOSHIBA Supervisor Password (Version: 1.63.0.9C)
TOSHIBA Value Added Package (Version: 1.3.11.64)
TOSHIBA Web Camera Application (Version: 1.1.1.15)
ToshibaRegistration (Version: 1.0.4)
TweetAdder4 (Version: 4.0.130805)
TweetDeck (Version: 0.38.1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Utility Common Driver (Version: 1.0.52.1C)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VD64Inst (Version: 1.00.0000)
virtualPhotographer 1.5.6
Visual Studio Tools for the Office system 3.0 Runtime
Visual Studio Tools for the Office system 3.0 Runtime (Version: 9.0.30729)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (Version: 1)
WildTangent Games (Version: 1.0.1.5)
WildTangent ORB Game Console
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Center Add-in for Flash (Version: 4.1.2.0)
WinZip 14.5 (Version: 14.5.9095)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 78%
Total physical RAM: 3835.67 MB
Available physical RAM: 824.02 MB
Total Pagefile: 7669.52 MB
Available Pagefile: 2454.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.87 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI106076W0B) (Fixed) (Total:583.11 GB) (Free:372.35 GB) NTFS
3 Drive f: (Eye-Fi) (Removable) (Total:14.47 GB) (Free:7.71 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\JESSICA-PC
 
Administrator            boinc_master             boinc_project            
Guest                    Jessica                  Mcx1-JESSICA-PC          
 
 
**** End of log ****
 
 
 
Thanks for your help.
Jessica 

Edited by jbent10, 06 March 2014 - 08:37 PM.


#4 hamluis

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Posted 06 March 2014 - 06:13 PM

You seem to have had or still have a malware problem, IMO.

 

Care to provide some details/background concerning the possibility?

 

Louis



#5 jbent10

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Posted 06 March 2014 - 08:37 PM

I had my laptop stolen a couple years ago. I found my computer because I used teamviewer (previous download). I ran a bunch of programs to clean my computer just in case when I got it back because I watched them visit questionable sites and download files from bit torrent sites. 

 

I also try to keep my computer running the best so I use/ have used several programs to clean registry entries (I install and delete many programs) I am a consumer tech blogger also and install and run programs to review on my website.

 

I don't think I have any current malware issues, or at least none that I feel effects my computer usage. I think it is a necessity of computer users to have ccleaner and spybot on their computer. I have used these programs for at least 10 years on several different computers.

 

I'm kinda a software geek, but not geeky enough to resolve my current issues.

 

OH! and after reviewing Kaspersky, I could not remove it from my system because I forgot the parental lock password.

 

Thanks

Jessica


Edited by jbent10, 06 March 2014 - 08:38 PM.


#6 hamluis

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Posted 07 March 2014 - 09:20 AM

Thanks :).

 

Bleeping Computer does not support the use of "registry cleaners"/"optimizers" due to the fact that they often seem to cause problems and are a hindrance rather than a help.

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

Registry Cleanerl - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

I will need a few minutes or so to review your submitted data and then I will edit this post with my suggestions.

 

Louis

 

Max temperature is 71 Celsius, temp per Speccy is 63...system may approach ceiling at times, IMO.

 

Kaspersky Pure installed, possible conflict with MSE and Windows Firewall.

 

Norton PC Checkup installed.

 

Google Chrome processes listed are close to 4GB for peak usage.  Svchost processes exceed 1GB at peak usage.

 

Spybot installed.

 

S.M.A.R.T Status:  Bad
 
First time I've ever seen that with SMART, which is not good.
 
My suggestion would be to immediately consider replacing your hard drive, reported data indicates that it has a problem.
 
Many of the personnel here are more knowledgeable than I am and can either refute/confirm my suggestion...but I'd say that your hard drive may be the source of your various errors.

Edited by hamluis, 07 March 2014 - 11:23 AM.


#7 zingo156

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Posted 07 March 2014 - 11:52 AM

The most likely reason the speccy hard drive's smart status is "bad" is because of this:

05 Reallocated Sectors Count: 001 (001) Data 00000007FF
 
You are likely running out of swappable sectors for failing sectors. When a drive develops a bad block or sector, it allocates a new sector from a backup spare pool of sectors, it then tries to copy the data from the failing sector to the new one, after this is done, it turns off the bad sector by adding it to a list of do not writes (so it can not write to it again) and life goes on without you knowing about it. Your drive may have had so many failing blocks that it is no longer able to move data to a good block (all have been used already) and the programs with data in those bad sectors will not load or begin to become corrupted.
 
You need to replace your hard drive and reload etc. You may be able to clone the drive however even with 1 bad sector I frequently run into problems.
 
 
Because S.M.A.R.T. data is not always 100% accurate a good surface scan program is often the best thing to find bad hard drives.
 
There are some programs that are very good at testing drives, (SpinRite, Tufftest, Seatools, MHDD, etc) the one I use the most is MHDD, not only does it report bad blocks/sectors, it also reports the speed of each block, you can choose to turn off slow sectors by using the erase delays feature ONLY DO THIS AFTER BACKING UP DATA ON THAT DRIVE (also this only works if you have available spare "pool" sectors. MHDD: http://hddguru.com/software/2005.10.02-MHDD/ you can download it and burn it to a disc, then boot to that disc, you will also need to go into your bios menu and change the sata operation to IDE, ATA, or Compatibility. MHDD does not work in sata modes AHCI or RAID. (You will need to change this back to what it was when the test is complete or you will get BSOD on boot so write down the current setting before changing)
 
I will post instructions on how to run MHDD below in a new post, you can chose to run MHDD and see just how bad the drive is. I FIRST RECOMMEND BACKING UP ALL IMPORTANT DATA because this test will use the drive at 100%, an already failing drive may die during the test.
 
That being said, Toshiba has the worst reliability rate (for their hard drives not their computers) from what I have seen in the retail world. It is very common for these drives to fail within a year let alone 3-4. All spinning drives are destined to fail due to moving parts etc. I have the best luck with seagate and Western Digital though even they do not last forever and can fail at any moment.

Edited by zingo156, 07 March 2014 - 12:21 PM.

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#8 zingo156

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Posted 07 March 2014 - 11:59 AM

MHDD: http://hddguru.com/software/2005.10.02-MHDD/ download and burn to a disc, do not extract first, just burn directly to a disc.

 

Before running this test it would be a good idea to backup any data that you cannot afford to lose. This test uses the hard drive at 100%. If the drive is failing or has problems it is possible for the drive to fail suddenly especially during heavy use as this test will do. It is unlikely but still I recommend backing files up to be safe.

 

 

Here are the instructions to run the test:

 

The first step will be to burn MHDD to a disc as an image (cd preferably) or create a bootable flash drive from the iso.

 

After burning the disc/flash drive, restart the laptop and start tapping f2 right away to get into the bios. There you should see System Configuration, expand that by clicking the + button. In that list there should be something called Sata operation. (Sata Operation may also be by itself in that first screen list this depends on the bios if you need help post your computers make and model)

 

Click on sata operation and take note of the current setting to the right it will probably be set to AHCI it will need to be switched back to this after MHDD is done running. Select ATA, ide, or compatibility mode and then click apply. Save and exit the bios, or if apply was the only option you can use Ctrl+Alt+Delete to restart.

 

Now with the burned disc/flash drive in the computer, after a restart, start tapping F12 (for dells and toshiba and Lenovo/IBM computers) or whatever F1-F12 key takes you to the boot options on the keyboard. This should bring up the boot options menu. Select cd/dvd/cd-rw drive or bootable flash (if you went this way) and hit enter. You can also change the boot order in the bios if you can not find the F1-F12 key that takes you to the bios boot options menu. If you burned a cd or dvd, set the dvd drive to the first boot device etc.

 

If this worked correctly and booted to mhdd you should see a screen that says Microsoft windows 98 startup menu. You can let the timer run out or just hit enter on option (2 . Start computer without SCSI support) in that menu .

 

Now you should see a screen with numbers, most of these will not have any device listed behind them but one number should for example on my dell computer number 6 has WDC WD1600BEVT-75A23T0… and at the end a number in white which is the size of the drive 312,581,808.

 

If this is the correct drive, on the keyboard type the number in front of the drive (in my case it was 6) and then hit enter.

 

Now you should have a screen with MHDD> and a blinking cursor.

 

Now hit F4 on the keyboard 2 times and this will start scanning the hard drive. (if you want to enable turning off bad blocks let me know for now just scan)

 

You should be able to see the computer start scanning, each block represents one block on the hard drive. What we are looking for will show up on the right side of the screen.

 

There is a list on the right which shows numbers:

<3

<10

<50

<150ms

Etc…

 

Anything below the <150ms is a slow sector or a problem sector. Slow sectors <500 or >500 will slow down the computer. If there are a lot of these the drive should be replaced. Even new drives have around 3-4 slow sectors so if it has no more than 10 I would say the drive is ok.

 

Also if you have any at the end that were marked as UNC this means the drive has uncorrectable errors and the hard drive should probably be replaced.

 

If all of the sectors were ok and fell within the range of:

<3

<10

<50

<150ms

Then the hard drive is ok, if there are only a few (no more than 10 sectors that are slow <500 or >500) the hard drive should be ok to use.

 

NOTE: that if there are many slow sectors one after another or you start having error after error the drive is in bad shape and I recommend ending the test. To end the test hit the Esc key.

 

After you are done testing you will need to go back into the bios by restarting the computer and tapping f2. Go back to Sata Operation and change it back to the default which probably was AHCI.

 

Then restart and the computer should boot again.

 

(If you are getting a blue screen and the computer restarts go back into the bios and confirm that Sata Operation is set to what it was before changing it to ATA).


Edited by zingo156, 07 March 2014 - 12:24 PM.

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#9 jbent10

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Posted 08 March 2014 - 08:37 PM

Thank you for everyone's response and help. Since ultimately mt laptop is close to its end hard drive wise, i am opting to move on to an upgraded computer.

 

again, thanks for everyone looking into these issues for me. 

 

~Jessica



#10 hamluis

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Posted 09 March 2014 - 02:47 PM

:thumbup2:

 

Louis






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