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Vista machine stuck at loading screen


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#1 jmeetze80

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Posted 05 March 2014 - 09:22 AM

I've been troubleshooting an issue with a Windows Vista machine that has been having boot problems. The machine just sits at the loading screen with the green bar scrolling across. I've tried several methods already to remove this and just when I think I have it fixed, it won't boot. Below is the information and steps I've tried so far.

 

Hardware: Dell Inspiron Intel Core 2 Duo 4GB RAM

OS: Vista Home Premium 64 bit.

OS Antivirus: Norton Internet Security Suite

 

Troubleshooting

 

1. Booted in Safe Mode w/ command prompt and ran VIPRESECURE Rescue. Found three threats and cleaned them. Machine booted fine after this. Downloaded Windows Update and now stuck at same loading screen.

 

2. Booted in Safe Mode and ran Malware Bytes. Did not find anything, machine still will not boot.

 

I'm pretty sure I have a boot kit virus on here, but not sure what else to do. Any help would be greatly appreciative.

 

Thanks!


Edited by hamluis, 05 March 2014 - 09:43 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 dc3

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Posted 05 March 2014 - 12:47 PM

Boot into Safe Mode with Networking.
 
Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  When the installation has finished, make sure you leave both of these checked:
 
    Update Malwarebytes' Anti-Malware
 
    Launch Malwarebytes' Anti-Malware
 
Then click on Finish.
 
3)  MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. 
 
4)  Click on perform Quick Scan, then click on the Scan button.
 
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
 
5)  The scan will now begin, this may take some time to complete so please be patient.
 
6)  When the scan is finished click on Show Results to display all objects found.
 
7)  Click OK to close the message box and continue with the removal process.
 
8)  Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
 
Make sure that every item shown in the results has a check mark in the box next to it, then click on Remove Selected.
 
9)  When removal is completed, a log will open in Notepad.
 
This log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of the log in your next post, then exit MBAM.
 
Important:  If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
 
Please copy the Malwarebytes log and paste it in your next post.
 
To locate this file right click on the Start orb and choose Open Windows Explorer, then click on C: drive.
 
When the C: drive opens click on the following:  ProgramData, Malwarebytes, Malwarebytes' Anti-Malware, Logs.  
 
If there is more than one log, choose the log with the date that you ran scan that I requested.
 
 
If there are a large number of items found you can go into Settings and click on Scanner Settings to change the setting in Action for potentially unwanted programs (PUP) to Show in results list and check for removal.
 
Malwarebytessettings_zpsb9b50638.png
 
 

 

Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET Online Scan in a new window.
    ESET OnlineScan

  • Click the esetonlinebtn.png button.

  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.
      Save it to your Desktop.

       

    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.

       

  • Check "YES, I accept the Terms of Use."

  • Click the Start button.

  • Accept any security warnings from your browser.

  • Under scan settings, check "Scan Archives"and "Remove found threats"

  • Click Advanced settings and select the following:

     

    • Scan potentially unwanted applications

    • Scan for potentially unsafe applications

    • Enable Anti-Stealth technology

       

  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

  • When the scan completes, click List Threats

  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

  • Click the Back button.

  • Click the Finish button.

 

 

Please download TDSSKiller from here and save it to your Desktop.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
 
tds2.jpg
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
 
2012081514h0118.png
 
3.  Click Start Scan and allow the scan process to run.
 
 
tds4-1.jpg
 
4.  If threats are detected select Skip or Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
Click Continue.
 
 
tds6.jpg[/*]
 
5.  Click Reboot computer.
 
Please copy the [b]TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.

Edited by dc3, 05 March 2014 - 12:51 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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