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Am I infected?


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#1 Verochka89

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Posted 05 March 2014 - 02:39 AM

I sometimes get ad pop-ups when I go to certain sites. I am wondering if I have any adware, malware or spyware on my computer. I use a Mac OS. How can I check if my computer is infected and how do I clean it if it is?



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#2 zingo156

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Posted 05 March 2014 - 08:51 AM

What browser do you use? I have not seen much malware for macs yet, If you use safari the easiest thing to do is click "reset safari" from safari's options menu. This will clear all of your history, cookies, saved passwords etc. MAKE SURE you know all of your login information before doing this. If you know it all by heart, reset Safari and most likely you will no longer see the pop ups. If you still get pop ups it may just be the site, many sites use pop ups for ads etc.


Edited by zingo156, 05 March 2014 - 08:53 AM.

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#3 Verochka89

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Posted 05 March 2014 - 09:08 AM

I use Google Chrome for Mac,but yeah I only get pop ups while I go to sites like vodly.to or letmewatchthis.fr, which is where I watch movies and shows. I am just worried that I could have gotten something from that site because there are a lot of pop up from many things like even the drop down menu for choosing the genre of movies or shows.



#4 zingo156

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Posted 05 March 2014 - 09:23 AM

Those types of websites frequently use pop ups and certainly can cause malware, adware, virus's etc. You could try the add-on called adblock for chrome and see if that helps. The good news about mac is that only ~5% of the world uses it so it is not really targeted. Most malware, adware and virus programs are written for windows because ~95% of the world uses it.


Edited by zingo156, 05 March 2014 - 09:30 AM.

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#5 Verochka89

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Posted 05 March 2014 - 07:25 PM

I will give adblcok a try! I found it in the Chrome Web Store, and its free. Thanks for your help!  :thumbup2:



#6 boopme

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Posted 05 March 2014 - 08:19 PM

Now that you have the blocker you should also scan it.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.
  • [/list]
  • [/list]
  • [/list]

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#7 Verochka89

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Posted 05 March 2014 - 08:46 PM

This is what I get when I try to do the first step, and it is set on Mac version. You can’t open the application “MiniToolBox.exe” because Microsoft Windows applications are not supported on OS X



#8 boopme

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Posted 06 March 2014 - 02:20 PM

Sorry those are Windows scans.

You may want the App Store version.

http://www.clamxav.com/download.php
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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