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Can't remove virus


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4 replies to this topic

#1 roxyjo

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Posted 04 March 2014 - 11:50 PM

My computer has a virus that says the files are encrypted and to pay 300 well I seen on here to download hit man on a USB and then use that to boot the comp. but the comp is not recognizing the device and says no bootable device detected so I don't know what to do about it when u turn it on there is a white screen with a scan going and then when it's done the screen goes black it says files are encrypted don't try to unlock and there's nothing u can do from this point. Please help

Edited by boopme, 05 March 2014 - 08:14 PM.
Edit moved to appropriate forum


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#2 TheShooter93

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Posted 07 March 2014 - 09:03 PM

Hello roxyjo,

 

My name is Cody and I'll be helping you clean up your computer. :)

 

What's below is very important information. Please take the time to read it before we get started.

 

I will reply as soon as possible (typically within 24 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, I just ask for notice ahead of time.

 

I am in Orlando, Florida at GMT-5 Hours (Eastern Standard Time). As previously stated, I normally respond within 24 hours, but I am a university student currently working part time. If I do not respond within 48 hours, feel free to send me a private message.

 

Some points for you to keep in mind:

  • Do NOT run any tools unless instructed to do so.

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

  • Do not attach logs or use code boxes, just copy and paste the text.

  • I cannot see your computer.

  • Periodically update me on the condition of your computer, and provide detail in every post.

  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

 

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


Edited by TheShooter93, 07 March 2014 - 09:04 PM.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 TheShooter93

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Posted 08 March 2014 - 01:15 PM

Hi roxyjo,
 
:step1: How to Access Safe Mode With Networking
 
While the computer is turning on, tap F8 repeatedly until a black screen with white text appears. Using your arrow keys highlight the optionSafe Mode With Networking and hit Enter.
 
-----------------------------------------------------------
 
Within Safe Mode With Networking:
 
:step2: Please download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com
DDS.pif
  • Double click on the DDS icon, allow it to run.
  • Click on Start.
  • After the scan has finished, confirm the message with Ok.
  • DDS will automatically open the logfile.
  • You can find the logfile on your desktop as well.
  • Please post the content of that logfile with your next answer.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#4 TheShooter93

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Posted 11 March 2014 - 12:40 PM

Hello roxyjo,

 

This is the third day since my last post. Are you still there?

 

If you need more time, just let me know.

 

If you do not post within 48 hours, this thread will be closed due to inactivity.


CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#5 schrauber

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Posted 13 March 2014 - 02:48 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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