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"There's a problem with a server's certificate" Windows 8 Mail


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#1 Cecilia421

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Posted 04 March 2014 - 03:48 PM

Sooooo... Here's the problem

 

Two computers, a desktop and a laptop, both running Windows 8.1, both have all available updates installed, both are connected to the same home wireless network.

 

On my laptop, when I access my email in the Windows Mail app, under Settings > Account > Gmail (and Yahoo), it jumps to the bottom of the page under the section for the IMAP settings, where it says: "There's a problem with a server's security certificate." When I click "Details," it says "The certificate isn't from a trusted source. Malicious servers might use fake certificates that cause this error." That's it. No error code. It gives me the option to "Ignore certificate errors," which is "(not recommended)." It seems to be downloading the mail, though, so I'm not sure what's going on.

 

On my desktop with the same Windows account synced over both machines, same email account information, there is no error.

 

I've tried to Google this but I haven't turned up anything. Does anybody know what's going on here? Why are two machines with the same IMAP information disagreeing about the server certificate's authenticity? This is for both my Gmail and my Yahoo account, so I would think it must be Windows.

 

I've restarted the laptop twice to see if it would just go away, but no luck.

 

Please help!


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#2 Cecilia421

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Posted 04 March 2014 - 03:59 PM

:oopsign:

 

OK - sorry. As soon as I posted this, I went back to Google and read somewhere online that changing your date/time settings can affect the Mail app's certificate verification and I was fiddling with my clock yesterday. There's a "real time" oriented PC game that I play and I was trying to speed it up.  :rolleyes:  I guess I won't do that any more...  

 

I removed both accounts and added them back, and the server error is now gone. So, we're good here.


Edited by Cecilia421, 04 March 2014 - 03:59 PM.

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#3 rotor123

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Posted 04 March 2014 - 05:01 PM

Thank You for reporting back on the solution.

Roger


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#4 Cecilia421

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Posted 04 March 2014 - 05:47 PM

No problem... Although I can sympathize with the people who don't. I had quite the "duh" moment there...  :whistle:


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