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Desktop infected with Ice Cyber Crime


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#1 WILD RACING

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Posted 04 March 2014 - 07:40 AM

It's a Compaq presario running XPP w SP#

 

I was tooling around the inter net when all of a sudden a small official looking wnidow poped up asking if I wanted tp keep silver sheild ( I think that was it) up to date.  Since I don't having anything like that I closed the window by clicking the red X athe the upper right corner.

 

Not ten seconds later,  my browser closes and the computer starts to shut down.  Well it then restarted and the Infected with Ice Cyber crime pops up and locks it up.

 

 



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#2 boopme

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Posted 04 March 2014 - 10:46 AM

Hello Wild Racing please use our ICE Cyber Crime Center Ransomware Removal Guide

 

How is it now?


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#3 WILD RACING

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Posted 04 March 2014 - 06:11 PM

Could not complete the Hitman as I could not find any Boot from USB in my BIOS.  Only floppy, hard drive and CD Rom

 

I do have the Hitman kickstart on a USB ready to go and awaiting fruther instructions.

 

Thanks



#4 quietman7

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Posted 04 March 2014 - 06:56 PM

Actually, you can use HitmanPro.Kickstart with a machine that cannot boot from a USB flash drive. For that you need to create a CD with the 'Sidekick' image, see http://www.surfright.nl/en/kickstart for the download and instruction manual. After you have created the CD/DVD, you can boot from that. However, you still need the Kickstart USB flash drive (which must be inserted into the infected machine), because the HitmanPro software can only be started from a flash drive by the Kickstart bootloader.

Summarizing: you boot from the CD/DVD, but the HitmanPro software will be started from the flash drive

Edwin Engels, HitmanPro SurfRight, Post #15
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#5 WILD RACING

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Posted 04 March 2014 - 10:24 PM

I saved the sidekick ISO image (self extracting) to my desktop then using free easy CD DVD burner burned it to a CD.  At least it looks like it burned to it.  Yet, when I try to boot the infected PC I get

 

 

"disk boot failure, insert system disk and press enter"

 

I did have the flash drive and the disk installed burning the boot attempt.



#6 quietman7

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Posted 04 March 2014 - 11:04 PM


You can post in the topic I linked to and ask Edwin Engels, HitmanPro SurfRight, who monitors that topic and answers questions.
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#7 WILD RACING

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Posted 06 March 2014 - 08:23 AM

No reply yet on the other thread and I'm still getting the boot from disk faliure message



#8 quietman7

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Posted 06 March 2014 - 09:07 AM

If you do not hear back from him in a timely manner Contact HitmanPro Support directly by email.
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#9 WILD RACING

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Posted 06 March 2014 - 09:40 AM

Will Do



#10 quietman7

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Posted 06 March 2014 - 10:41 AM

Good luck.
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#11 WILD RACING

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Posted 10 March 2014 - 08:37 AM

I got in touch with Edwin and he is helping me try to get Hitman going.

 

So far I'm not having much luck though but if I get there I'll let ya know.



#12 quietman7

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Posted 10 March 2014 - 11:26 AM

Ok.
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#13 WILD RACING

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Posted 11 March 2014 - 09:57 AM

OK,  As best as I can tell I did get the side kick onto the disk using imgburn although I had to use the write files icon as when I used the write img icon nothing showed up to select.
 
I did check the contents of the disk on my laptop and it appears to have sidekick on it.
 
I still get the same error message when trying to boot from the disk though making me wonder if my CD drive is working or not.
 
Is there any other way around this?


#14 quietman7

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Posted 11 March 2014 - 02:03 PM


If your computer is so badly infected that you cannot boot properly or run DDS per instructions in the Malware Removal and Log Section Preparation Guide...then please start a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Give your topic a relevant title and explain that you were unable to follow the Prep. Guide. Write a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#15 WILD RACING

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Posted 11 March 2014 - 03:29 PM

I have been Working with Edwin (he's ben great by the way) and we have managed to asses that my computer doesnt supprt the sidekick.

 

Here's what I got from him in the last Email

 

 

However, after all this work ….. sadly your PC cannot handle the way the Sidekick CD loads. This happens when the BIOS of a PC does not support the read-instructions that are programmed in Sidekick. The only solution I may have for this at this moment, is an experimental version of the Sidekick software.

 

 

 

 

I have loaded the experimental version but still it will not boot and I am awaiting an Email back from him after this latest attempt

 

On a positive note, I guess that means my CD drive works LOL.


Edited by WILD RACING, 11 March 2014 - 03:30 PM.





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