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Driver Power State Failure on Windows 8.1


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#1 zark75

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Posted 04 March 2014 - 03:20 AM

Hi guys, my name is Filippo.

I am experiencing a severe problem with my laptop, a pretty new ASUS S550CB. It started two weeks ago and I really cannot figure out what is the cause. The problem is that the laptop is no longer unable to wake up from sleep or hybernation modes. If it goes to sleep, after it wakes up it is able to show the login screen (sometimes) but when you're typing the password it freezes and after a while, a blue screen saying that the computer stopped working due to a Driver Power State Failure is shown. A minidump is saved and the computer is restarted. The whole operation takes a looong time. I also notice that boot times are much longer even when waking up from power off state.

 

In the Event Log [System] I see a critical Kernel-Power Event:

 

  BugcheckCode 159     BugcheckParameter1 0x3     BugcheckParameter2 0xffffe00000f96060     BugcheckParameter3 0xfffff80221bc9840     BugcheckParameter4 0xffffe00002586390     SleepInProgress 4     PowerButtonTimestamp 0     BootAppStatus 0

 

I have generated report of the problem, including all the mindumps, as explained here: http://www.sysnative.com/forums/bsod-crashes-kernel-debugging/68-blue-screen-of-death-blue-screen-of-death-posting-instructions-windows-8-1-8-7-and-windows-vista.html

I put the report on my Dropbox public files: https://dl.dropboxusercontent.com/u/2570888/BSOD_Files_20130304.zip

 

Can anyone help me figure out what is the root cause of this issue?

 

Thanks in advance,

 

Filippo

 

 

 

 



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#2 Anshad Edavana

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Posted 04 March 2014 - 09:23 AM

Hi

 

Crash dumps shows possible involvement of "Intel" storage controller driver in the crashes.

BugCheck 9F, {3, ffffe00000ffe880, ffffd000205ed840, ffffe00007628c80}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys
 

As a first step, please try installing the latest version from the below link.

 

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23496/eng/SetupRST.exe&lang=eng&Dwnldid=23496&ProductID=2101&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+(Intel%C2%AE+RST)



#3 zark75

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Posted 04 March 2014 - 05:20 PM

Hi Anshad,

I tried that and it did update driver. However the problem persists, same as before. I tried to put the laptop to sleep and it went through blue screen again on wakeup, thus generating a new minidump (030414-160218-01.dmp). I attach the updated reports here: https://dl.dropboxusercontent.com/u/2570888/BSOD_Files_20130304-2.zip

 

In my many attempts before posting here, I also tried disabling fast startup and all network interfaces, but nothing! Problems started on 18 Feb, but I can't recall what new driver I may have installed that is now bothering Windows Kernel... I reviewed the program installation log and I couldn't find anything suspicious, perhaps I should try uninstalling all Windows updates installed after that date?

 

I hope the minidump analysis could reveal some interesting clue...

 

What do you suggest I should do?

 

Thanks,

 

Filippo



#4 Anshad Edavana

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Posted 05 March 2014 - 08:37 AM

Hi

 

Still showing the same bugcheck which blames the storage driver.

BugCheck 9F, {3, ffffe00000faa880, ffffd00020c71b90, ffffe000016759f0}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys

I have seen this issue several times with Asus Ultrabook models but so far i am unable to find the exact reason for this. Ultrabooks uses a technology named "Rapid Start" which uses a small SSD as a cache between HDD and system. This configuration might have some issues with Windows (?).

 

I would also suggest uninstalling the last batch of updates as a test. If that is not helpful, try restoring the system to a date prior to this started.



#5 zark75

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Posted 05 March 2014 - 11:17 AM

Hi Anshad,

I uninstalled all Windows updates from Feb 15 onwards (first signs of this issue are dated Feb 18), and the issue is still there.

I have uninstalled Intel Rapid Storage drivers via Windows control panel, and... Damn, it keeps happening!

I wonder what the dump file says now. Don't tell me it is still using RST's iaStorA.sys...

 

https://dl.dropboxusercontent.com/u/2570888/BSOD_Files20130305.zip

 

I am losing hopes to fix this, I don't have a recovery point to use for restore, I am afraid I will have to call Asus Tech Support (maybe the SSD drive is broken, or there is some problem at MBR level?)

 

 

 

Filippo



#6 Anshad Edavana

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Posted 05 March 2014 - 11:52 AM

Hi

 

Still the same code. I will post if i can find something.



#7 Dagingerlord

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Posted 04 June 2014 - 06:02 PM

I am having the same driver state failure though I have an hp pavilion laptop and as I was reading the replies it failed and restarted twice in a row which has never happened before




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