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win7 keyboard freeze on boot up

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#1 Radio-Monkey


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Posted 04 March 2014 - 02:12 AM

At my work, a new computer running windows 7 regularly freezes at the logon screen. You can't move the keyboard mouse at all. Often a reboot fixes the issue.
You can't remote desktop/VNC to it but you can ping it.
I've checked with the networking department and it is in the same place in Active Directory as the old computer.
I've checked device manager and found no uninstalled hardware.
Log Viewer shows hardly any errors just some GPO warning, nothing obvious.
Any ideas?

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#2 IT_Pro4514


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Posted 04 March 2014 - 01:51 PM

Have you tried a new keyboard on the PC?  It sounds like the hardware is giving you an issue, please try a known working keyboard on the PC and see if this resolved the issue.  You can also try different USB ports on the PC as well and see if this helps. 

#3 hamluis



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Posted 04 March 2014 - 03:45 PM

FWIW:  System freezes at login/password...may point to a damaged user profile.



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