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Safe Mode MBAM Scan causes repeated laptop crash


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11 replies to this topic

#1 GavinSpavin

GavinSpavin

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  • Local time:05:52 PM

Posted 03 March 2014 - 07:08 PM

A friend passed me her laptop saying it was slow and needed a clean up. Encountered several different antivirus programs, various startup issues. 

 

Tried to run an MBAM scan in safe mode and after 2-3 mins the laptop straight crashes (no BSOD or anything, just turns off). 2nd attempt happens again. Attempted to run an ESET Online in Safe Mode with Networking and same type of crash. Switched to regular login and attempted a Trend Micro Housecall and after 1 min laptop crashes again. Here is DDS scan log. Thank you for any help.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16750  BrowserJavaVersion: 10.7.2
Run by Rachel at 23:37:40 on 2014-03-03
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.2807.1161 [GMT 0:00]
.
AV: Norton 360 *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BBSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Launch Manager\dsiwmis.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Uniblue\RegistryBooster\rbmonitor.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe
C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKPrinterSDK.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\ccSvcHst.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe
C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe
C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe
C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKStatusMonitor.exe
C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Launch Manager\LMworker.exe
C:\Windows\splwow64.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\ccSvcHst.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
c:\PROGRA~2\mcafee\SITEAD~1\saui.exe
C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\SeaPort.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5741&r=27360910b355l0414z105t4512j52r
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
mWinlogon: Userinit = userinit.exe
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.141\McAfeeMSS_IE.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\coieplg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
BHO: Advanced SystemCare Browser Protection: {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\Program Files (x86)\IObit\Surfing Protection\BrowerProtect\ASCPlugin_Protection.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\coieplg.dll
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\coieplg.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [RegistryBooster] "C:\Program Files (x86)\Uniblue\RegistryBooster\launcher.exe" delay 20000 
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
uRun: [Advanced SystemCare 7] "C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe" /Auto
uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_Plugin.exe -update plugin
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [EgisTecLiveUpdate] "C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [EKStatusMonitor] C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKStatusMonitor.exe
mRun: [CanonSolutionMenuEx] C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE /logon
mRun: [IJNetworkScannerSelectorEX] C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe /FORCE
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
dRunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: C:\Users\Rachel\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{65D46076-D527-41CF-93D9-023565A6D348} : DHCPNameServer = 10.207.240.29 10.199.240.41
TCP: Interfaces\{759B5AFB-2E6B-421A-8340-4A682F522A77} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{759B5AFB-2E6B-421A-8340-4A682F522A77}\3455D27457563747D275966496 : DHCPNameServer = 10.239.40.2 10.239.40.130
TCP: Interfaces\{759B5AFB-2E6B-421A-8340-4A682F522A77}\3455D275966496 : DHCPNameServer = 10.239.40.2 10.239.40.130
TCP: Interfaces\{759B5AFB-2E6B-421A-8340-4A682F522A77}\34F627E67716C6C6C4962627162797 : DHCPNameServer = 141.1.1.1 195.27.1.1
TCP: Interfaces\{759B5AFB-2E6B-421A-8340-4A682F522A77}\35B4950353631433 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{759B5AFB-2E6B-421A-8340-4A682F522A77}\4525F49545F475E433 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{759B5AFB-2E6B-421A-8340-4A682F522A77}\6796277696E6D65646961603635303233363 : DHCPNameServer = 194.168.4.100 194.168.8.100
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: ExplorerWnd Helper: {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallExplorer64.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\amd64\BingExt.dll
x64-TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - 
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [Acer ePower Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
x64-Run: [mwlDaemon] C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [OOTag] C:\windows\oobeoffer\oobeoffer\ootag.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Rachel\AppData\Roaming\Mozilla\Firefox\Profiles\ugq0dh4e.default\
FF - prefs.js: network.proxy.type - 0
FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\coFFPlgn_2010_9_0_6\components\coFFPlgn.dll
FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\IPSFFPlgn\components\IPSFFPl.dll
FF - plugin: C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.5\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\McAfee Security Scan\3.8.141\npMcAfeeMSS.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2014-02-25 11:51; ascsurfingprotection@iobit.com; C:\Users\Rachel\AppData\Roaming\Mozilla\Firefox\Profiles\ugq0dh4e.default\extensions\ascsurfingprotection@iobit.com
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\0404000.00C\symds64.sys [2011-10-12 433200]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\0404000.00C\symefa64.sys [2011-10-12 221304]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20110909.001\BHDrvx64.sys [2011-9-9 1152632]
R1 ccHP;Symantec Hash Provider;C:\Windows\System32\drivers\N360x64\0404000.00C\cchpx64.sys [2011-10-12 593544]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20110917.031\IDSviA64.sys [2011-9-17 488568]
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2009-6-2 22576]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2009-6-2 20016]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2009-6-2 60464]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\0404000.00C\ironx64.sys [2011-10-12 150064]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;C:\Windows\System32\drivers\N360x64\0404000.00C\symtdiv.sys [2011-10-12 451704]
R2 AdvancedSystemCareService7;Advanced SystemCare Service 7;C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe [2014-2-25 881440]
R2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BBSvc.EXE [2013-12-16 193696]
R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2010-1-16 307792]
R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2010-1-16 845344]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-1-16 13336]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe [2012-10-19 395200]
R2 Kodak AiO Status Monitor Service;Kodak AiO Status Monitor Service;C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKPrinterSDK.exe [2012-10-15 779200]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe [2014-2-19 123384]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\ccsvchst.exe [2011-10-12 126400]
R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe [2010-1-7 255744]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe [2008-9-23 144632]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-1-16 2320920]
R2 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2010-1-16 240160]
R3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\SeaPort.EXE [2013-12-16 247968]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-1-16 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-1-16 151936]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-1-16 244736]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2009-10-16 321064]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 Greg_Service;GRegService;C:\Program Files (x86)\Acer\Registration\GregHSRW.exe [2009-8-28 1150496]
S2 LiveUpdateSvc;LiveUpdate;C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe [2014-2-25 2151200]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-2-28 161384]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-5-4 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-22 1493352]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.141\McCHSvc.exe [2014-1-16 289256]
S3 MWLService;MyWinLocker Service;C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe [2009-9-10 305448]
S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe [2008-9-23 50424]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-1-16 232992]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-8-1 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-9-15 1255736]
S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-14 25088]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-03-03 21:45:06 -------- d-----w- C:\Program Files (x86)\ESET
2014-03-02 22:14:03 -------- d-----w- C:\Users\Rachel\AppData\Roaming\Malwarebytes
2014-03-02 22:13:48 -------- d-----w- C:\ProgramData\Malwarebytes
2014-03-02 22:13:47 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-03-02 22:13:46 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-03-02 22:05:29 -------- d-----w- C:\Program Files\CCleaner
2014-02-25 11:51:22 -------- d-----w- C:\ProgramData\ProductData
2014-02-25 11:51:14 -------- d-----w- C:\ProgramData\{3C5CBD7B-3D1D-411E-96C2-513FFCA84D2D}
2014-02-25 11:51:09 -------- d-----w- C:\ProgramData\IObit
2014-02-25 11:50:55 -------- d-----w- C:\Program Files (x86)\IObit
2014-02-25 11:46:38 -------- d-----w- C:\Users\Rachel\AppData\Roaming\IObit
2014-02-25 11:46:29 -------- d-----w- C:\Users\Rachel\AppData\Local\Programs
2014-02-19 15:12:13 -------- d-----w- C:\Program Files\McAfee Security Scan
2014-02-19 15:08:03 49940480 ----a-w- C:\Program Files (x86)\GUT1E4A.tmp
2014-02-19 15:08:03 -------- d-----w- C:\Program Files (x86)\GUM1E49.tmp
.
==================== Find3M  ====================
.
2014-03-03 23:31:31 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-03 23:31:31 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
.
============= FINISH: 23:40:01.19 ===============
 


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#2 fireman4it

fireman4it

    Bleepin' Fireman


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Posted 05 March 2014 - 01:04 PM

Hello GavinSpavin,

  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
      
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
      
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

      
  • Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  •   I will be analyzing your log. I will get back to you with instructions.

 

 

1.

Uninstalling A Program Through "add/remove"

Click "start" on the taskbar and then click on the "Control Panel" icon.
Please doubleclick the "Add or Remove Programs" icon
A list of programs installed will be "populated" this may take a bit of time.
If they exist, uninstall the following by clicking on the following entries and selecting "remove":

IOBIT

Additional instructions can be found here if needed.

 

 

2.

Download AdwCleaner

  • Double click on AdwCleaner.exe to run the tool.
    ***Note: Windows Vista and Windows 7 users:
    Right click in the adwCleaner.exe and select
    "Run as administrator"
  • Click the Scan button.

  • Once the scan has finished click Clean to clean any malware found.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your next reply.
  • Or you can find the logfile at C:\AdwCleaner[R1].txt.

     

     

    3.


       

  • Download RogueKiller on the desktop
       
  • Close all the running processes
       
  • Under Vista/Seven, right click -> Run as Administrator
       
  • Otherwise just double-click on RogueKiller.exe
       
  • When prompted, Click Scan 
       
  • A report should open, give its content to your helper. (RKreport could also be found next to the executable)
       
  • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename in winlogon.exe (or winlogon.com) and try again


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 GavinSpavin

GavinSpavin
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Posted 06 March 2014 - 11:15 AM

Hi fireman4it,

 

Thank you for your swift response.

 

Here are the logs:

 

# AdwCleaner v3.020 - Report created 06/03/2014 at 14:44:18
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Rachel - RACHEL-LAPTOP
# Running from : C:\Users\Rachel\Desktop\adwcleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\uniblue
Folder Deleted : C:\Program Files (x86)\uniblue
Folder Deleted : C:\Users\Rachel\AppData\Local\Temp\boost_interprocess
Folder Deleted : C:\Users\Rachel\AppData\Roaming\uniblue
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\safesearch.xml
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [RegistryBooster]
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\Software\Uniblue
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16750
 
 
-\\ Mozilla Firefox v22.0 (en-US)
 
[ File : C:\Users\Rachel\AppData\Roaming\Mozilla\Firefox\Profiles\ugq0dh4e.default\prefs.js ]
 
 
-\\ Google Chrome v33.0.1750.146
 
[ File : C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [2531 octets] - [06/03/2014 14:39:59]
AdwCleaner[S0].txt - [2379 octets] - [06/03/2014 14:44:18]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2439 octets] ##########
 
---
 
RogueKiller V8.8.10 _x64_ [Feb 28 2014] by Adlice Software
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Rachel [Admin rights]
Mode : Remove -- Date : 03/06/2014 15:15:57
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Browser Addons : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HTS545032B9A300 +++++
--- User ---
[MBR] 1584cf28751bd8da7116659595b80394
[BSP] 410adcbc6a707cddc5b7823b916df7dd : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 63 | Size: 12291 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 25173855 | Size: 101 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 25382700 | Size: 292850 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[0]_D_03062014_151557.txt >>
RKreport[0]_S_03062014_151249.txt
 
 
Thanks again.


#4 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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Posted 06 March 2014 - 01:22 PM

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#5 GavinSpavin

GavinSpavin
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  • Members
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  • Local time:05:52 PM

Posted 06 March 2014 - 07:41 PM

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 06-03-2014
Ran by Rachel (administrator) on RACHEL-LAPTOP on 06-03-2014 22:54:40
Running from C:\Users\Rachel\Downloads
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Normal
 
The only official download link for FRST:
Download link from any site other than Bleeping Computer is unpermitted or outdated.
 
==================== Processes (Whitelisted) =================
 
(IObit) C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe
(Microsoft Corporation) C:\Windows\system32\WLANExt.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Microsoft Corporation.) C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BBSvc.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\dsiwmis.exe
(Acer Incorporated) C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(Acer Incorporated) C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
(Egis Technology Inc.) C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\system32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(CANON INC.) C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
(Google Inc.) C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
(IObit) C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe
(McAfee, Inc.) C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\LManager.exe
() C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
(Egis Technology Inc.) C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe
(Eastman Kodak Company) C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe
(NewTech Infosystems, Inc.) C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
(Sun Microsystems, Inc.) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(Eastman Kodak Company) C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKStatusMonitor.exe
(CANON INC.) C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
(CANON INC.) C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(Eastman Kodak Company) C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKPrinterSDK.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\LMworker.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(McAfee, Inc.) C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe
(Symantec Corporation) C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\ccSvcHst.exe
(NewTech Infosystems, Inc.) C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe
(NewTech Infosystems, Inc.) C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
(Acer) C:\Program Files\Acer\Acer Updater\UpdaterService.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
(Microsoft Corporation) C:\Windows\splwow64.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
(Symantec Corporation) C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\ccSvcHst.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Intel Corporation) C:\Windows\system32\igfxext.exe
(Acer Incorporated) C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Microsoft Corporation) C:\Windows\SysWOW64\cmd.exe
(McAfee, Inc.) C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe
(McAfee, Inc.) C:\Program Files (x86)\McAfee\SiteAdvisor\saUI.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Microsoft Corporation.) C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\SeaPort.exe
 
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [RtHDVCpl] - C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [9913376 2009-12-29] (Realtek Semiconductor)
HKLM\...\Run: [Acer ePower Management] - C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe [822816 2010-01-09] (Acer Incorporated)
HKLM\...\Run: [mwlDaemon] - C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe [349480 2009-09-10] (Egis Technology Inc.)
HKLM\...\Run: [OOTag] - C:\windows\oobeoffer\oobeoffer\ootag.exe [23072 2009-12-03] (Microsoft)
HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1890088 2009-12-10] (Synaptics Incorporated)
HKLM\...\Run: [CanonMyPrinter] - C:\Program Files\Canon\MyPrinter\BJMyPrt.exe [2779024 2011-03-14] (CANON INC.)
HKLM-x32\...\Run: [IAStorIcon] - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [284696 2009-12-24] (Intel Corporation)
HKLM-x32\...\Run: [LManager] - C:\Program Files (x86)\Launch Manager\LManager.exe [1258576 2010-01-04] (Dritek System Inc.)
HKLM-x32\...\Run: [EgisTecLiveUpdate] - C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe [199464 2009-08-04] (Egis Technology Inc.)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [35696 2009-02-28] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [BackupManagerTray] - C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe [265984 2010-01-13] (NewTech Infosystems, Inc.)
HKLM-x32\...\Run: [NortonOnlineBackupReminder] - C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe [588648 2009-07-25] (Symantec Corporation)
HKLM-x32\...\Run: [AppleSyncNotifier] - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe [59240 2012-02-23] (Apple Inc.)
HKLM-x32\...\Run: [APSDaemon] - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59720 2013-09-13] (Apple Inc.)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [252848 2012-07-03] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [EKStatusMonitor] - C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKStatusMonitor.exe [2844608 2012-10-15] (Eastman Kodak Company)
HKLM-x32\...\Run: [CanonSolutionMenuEx] - C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE [1612920 2011-08-04] (CANON INC.)
HKLM-x32\...\Run: [IJNetworkScannerSelectorEX] - C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe [452016 2011-01-15] (CANON INC.)
HKLM-x32\...\Run: [QuickTime Task] - C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2013-05-01] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] - C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2013-11-02] (Apple Inc.)
HKLM-x32\...\Run: [Conime] - %windir%\system32\conime.exe
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\.DEFAULT\...\RunOnce: [SPReview] - C:\Windows\System32\SPReview\SPReview.exe [301568 2013-03-24] (Microsoft Corporation)
HKU\S-1-5-21-1770019065-2695884477-3865911606-1000\...\Run: [swg] - C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2010-01-16] (Google Inc.)
HKU\S-1-5-21-1770019065-2695884477-3865911606-1000\...\Run: [Skype] - C:\Program Files (x86)\Skype\Phone\Skype.exe [18678376 2013-04-19] (Skype Technologies S.A.)
HKU\S-1-5-21-1770019065-2695884477-3865911606-1000\...\Run: [iCloudServices] - C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe [59720 2013-09-14] (Apple Inc.)
HKU\S-1-5-21-1770019065-2695884477-3865911606-1000\...\Run: [ApplePhotoStreams] - C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe [59720 2013-09-15] (Apple Inc.)
HKU\S-1-5-21-1770019065-2695884477-3865911606-1000\...\Run: [Advanced SystemCare 7] - C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCTray.exe [2285344 2013-12-09] (IObit)
Startup: C:\Users\Rachel\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OneNote 2007 Screen Clipper and Launcher.lnk
ShortcutTarget: OneNote 2007 Screen Clipper and Launcher.lnk -> C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE (Microsoft Corporation)
 
==================== Internet (Whitelisted) ====================
 
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/?pc=WLEM
HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5741&r=27360910b355l0414z105t4512j52r
URLSearchHook: HKCU - McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
URLSearchHook: HKCU - McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\amd64\BingExt.dll (Microsoft Corporation.)
BHO-x32: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.141\McAfeeMSS_IE.dll (McAfee, Inc.)
BHO-x32: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO-x32: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll (CANON INC.)
BHO-x32: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\coIEPlg.dll (Symantec Corporation)
BHO-x32: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\IPSBHO.DLL (Symantec Corporation)
BHO-x32: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll (Microsoft Corporation)
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
BHO-x32: Advanced SystemCare Browser Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\Program Files (x86)\IObit\Surfing Protection\BrowerProtect\ASCPlugin_Protection.dll (IObit)
BHO-x32: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll (Microsoft Corporation.)
BHO-x32: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
Toolbar: HKLM - McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\amd64\BingExt.dll (Microsoft Corporation.)
Toolbar: HKLM-x32 - McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll (CANON INC.)
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKLM-x32 - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll (Microsoft Corporation.)
Toolbar: HKCU - Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKCU - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
Handler-x32: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
Handler-x32: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
Handler-x32: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
Handler-x32: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1
 
FireFox:
========
FF ProfilePath: C:\Users\Rachel\AppData\Roaming\Mozilla\Firefox\Profiles\ugq0dh4e.default
FF NetworkProxy: "no_proxies_on", "*.local"
FF NetworkProxy: "type", 0
FF Plugin: @adobe.com/FlashPlayer - C:\Windows\system32\Macromed\Flash\NPSWF64_12_0_0_70.dll ()
FF Plugin: @microsoft.com/GENUINE - disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_70.dll ()
FF Plugin-x32: @Apple.com/iTunes,version=1.0 - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @canon.com/EPPEX - C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL (CANON INC.)
FF Plugin-x32: @java.com/DTPlugin,version=10.7.2 - C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.7.2 - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @mcafee.com/McAfeeMssPlugin - C:\Program Files\McAfee Security Scan\3.8.141\npMcAfeeMss.dll (McAfee, Inc.)
FF Plugin-x32: @microsoft.com/GENUINE - disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 - C:\Program Files (x86)\Google\Update\1.3.22.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 - C:\Program Files (x86)\Google\Update\1.3.22.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin2.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin3.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin4.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin5.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\NPSibelius.dll ()
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\PDFNetC.dll (PDFTron Systems Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\ScorchPDFWrapper.dll ()
FF Extension: Advanced SystemCare Surfing Protection - C:\Users\Rachel\AppData\Roaming\Mozilla\Firefox\Profiles\ugq0dh4e.default\Extensions\ascsurfingprotection@iobit.com [2014-02-25]
FF Extension: Default Manager - C:\Users\Rachel\AppData\Roaming\Mozilla\Firefox\Profiles\ugq0dh4e.default\Extensions\DefaultManager@Microsoft [2011-09-21]
FF Extension: Skype Click to Call - C:\Program Files (x86)\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} [2013-07-11]
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\IPSFFPlgn\
FF Extension: Norton IPS - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\IPSFFPlgn\ []
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\coFFPlgn_2010_9_0_6
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\coFFPlgn_2010_9_0_6 [2014-03-06]
FF HKLM-x32\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor
FF Extension: McAfee SiteAdvisor - C:\Program Files (x86)\McAfee\SiteAdvisor [2010-01-16]
 
Chrome: 
=======
CHR HomePage: hxxp://www.google.com/
CHR DefaultSearchKeyword: google.co.uk
CHR Plugin: (Remoting Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\ppGoogleNaClPluginChrome.dll ()
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\pdf.dll ()
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\gcswf32.dll No File
CHR Plugin: (Shockwave Flash) - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll No File
CHR Plugin: (McAfee SiteAdvisor) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho\3.41.123.2_0\McChPlg.dll No File
CHR Plugin: (McAfee SiteAdvisor) - C:\Program Files (x86)\McAfee\SiteAdvisor\npmcffplg32.dll (McAfee, Inc.)
CHR Plugin: (Skype Toolbars) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl\5.5.0.7280_0\npSkypeChromePlugin.dll No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll (Adobe Systems Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin2.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin3.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin4.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin5.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin6.dll No File
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin7.dll No File
CHR Plugin: (ScorchPlugin) - C:\Program Files (x86)\Mozilla Firefox\plugins\NPSibelius.dll ()
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll No File
CHR Plugin: (Windows Live Photo Gallery) - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
CHR Plugin: (iTunes Application Detector) - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll No File
CHR Extension: (Entanglement Web App) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd [2011-06-08]
CHR Extension: (McAfee Security Scan+) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\bopakagnckmlgajfccecajhnimjiiedh [2014-03-06]
CHR Extension: (SiteAdvisor) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho [2014-03-06]
CHR Extension: (Skype Click to Call) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl [2011-05-19]
CHR Extension: (Poppit) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi [2011-06-08]
CHR Extension: (Advanced SystemCare Surfing Protection) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\nfengeggddojhakldhlpjdlddgkkjkdd [2014-02-25]
CHR Extension: (Google Wallet) - C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-10-11]
CHR HKLM-x32\...\Chrome\Extension: [lifbcibllhkdhoafpjfnlhfpfgnpldfl] - C:\Program Files (x86)\Skype\Toolbars\Skype for Chromium\skype_chrome_extension.crx [2013-01-31]
CHR HKLM-x32\...\Chrome\Extension: [nfengeggddojhakldhlpjdlddgkkjkdd] - C:\Program Files (x86)\IObit\Surfing Protection\BrowerProtect\ASC_GhromePlugin.crx [2014-02-25]
 
==================== Services (Whitelisted) =================
 
R2 AdvancedSystemCareService7; C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe [881440 2013-12-09] (IObit)
R2 IJPLMSVC; C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE [138192 2011-02-07] ()
S2 LiveUpdateSvc; C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe [2151200 2013-12-03] (IObit)
R2 McAfee SiteAdvisor Service; C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe [123384 2014-01-22] (McAfee, Inc.)
S3 McComponentHostService; C:\Program Files\McAfee Security Scan\3.8.141\McCHSvc.exe [289256 2014-01-16] (McAfee, Inc.)
S3 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [305448 2009-09-10] (Egis Technology Inc.)
R2 N360; C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\ccSvcHst.exe [126400 2011-08-04] (Symantec Corporation)
 
==================== Drivers (Whitelisted) ====================
 
R1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20110909.001\BHDrvx64.sys [1152632 2011-09-09] (Symantec Corporation)
R1 ccHP; C:\Windows\system32\drivers\N360x64\0404000.00C\ccHPx64.sys [593544 2011-08-04] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [481912 2011-07-28] (Symantec Corporation)
R1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20110917.031\IDSvia64.sys [488568 2011-08-18] (Symantec Corporation)
S3 SRTSP; C:\Windows\System32\Drivers\N360x64\0404000.00C\SRTSP64.SYS [505392 2010-04-22] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360x64\0404000.00C\SRTSPX64.SYS [32304 2010-04-22] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360x64\0404000.00C\SYMDS64.SYS [433200 2009-10-15] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360x64\0404000.00C\SYMEFA64.SYS [221304 2011-08-22] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [173104 2010-09-18] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360x64\0404000.00C\Ironx64.SYS [150064 2010-04-29] (Symantec Corporation)
R1 SYMTDIv; C:\Windows\System32\Drivers\N360x64\0404000.00C\SYMTDIV.SYS [451704 2011-08-22] (Symantec Corporation)
S3 NAVENG; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\VirusDefs\20110918.008\ENG64.SYS [X]
S3 NAVEX15; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\VirusDefs\20110918.008\EX64.SYS [X]
 
==================== NetSvcs (Whitelisted) ===================
 
 
==================== One Month Created Files and Folders ========
 
2014-03-06 22:54 - 2014-03-06 22:55 - 00027751 _____ () C:\Users\Rachel\Downloads\FRST.txt
2014-03-06 22:50 - 2014-03-06 22:54 - 00000000 ____D () C:\FRST
2014-03-06 22:45 - 2014-03-06 22:45 - 02156544 _____ (Farbar) C:\Users\Rachel\Downloads\FRST64.exe
2014-03-06 15:15 - 2014-03-06 15:15 - 00001687 _____ () C:\Users\Rachel\Desktop\RKreport[0]_D_03062014_151557.txt
2014-03-06 15:12 - 2014-03-06 15:12 - 00001638 _____ () C:\Users\Rachel\Desktop\RKreport[0]_S_03062014_151249.txt
2014-03-06 15:06 - 2014-03-06 15:16 - 00000000 ____D () C:\Users\Rachel\Desktop\RK_Quarantine
2014-03-06 15:05 - 2014-03-06 15:05 - 04413952 _____ () C:\Users\Rachel\Downloads\RogueKillerX64.exe
2014-03-06 14:58 - 2014-03-06 14:58 - 00002527 _____ () C:\Users\Rachel\Desktop\AdwCleaner[S0].txt
2014-03-06 14:51 - 2014-03-06 14:51 - 00000640 _____ () C:\Windows\PFRO.log
2014-03-06 14:40 - 2013-12-21 09:39 - 00600064 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-03-06 14:40 - 2013-12-21 07:56 - 00523776 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2014-03-06 14:39 - 2014-02-01 09:20 - 00051712 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2014-03-06 14:39 - 2014-02-01 09:19 - 02241536 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-03-06 14:39 - 2014-02-01 09:19 - 01365504 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 15403520 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 03960320 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 02648576 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 00855552 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 00603136 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 00526336 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 00197120 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 00136704 _____ (Microsoft Corporation) C:\Windows\system32\iesysprep.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 00067072 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 00053760 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-03-06 14:39 - 2014-02-01 09:18 - 00039936 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2014-03-06 14:39 - 2014-02-01 07:58 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2014-03-06 14:39 - 2014-02-01 07:58 - 01140736 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 13760512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 02877952 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 02049024 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 00163840 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 00039936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2014-03-06 14:39 - 2014-02-01 07:57 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2014-03-06 14:39 - 2014-02-01 07:40 - 02706432 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-03-06 14:39 - 2014-02-01 07:34 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2014-03-06 14:39 - 2014-02-01 06:45 - 00089600 _____ (Microsoft Corporation) C:\Windows\system32\RegisterIEPKEYs.exe
2014-03-06 14:39 - 2014-02-01 06:38 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe
2014-03-06 14:38 - 2014-03-06 14:44 - 00000000 ____D () C:\AdwCleaner
2014-03-06 14:38 - 2014-03-06 14:35 - 01244192 _____ () C:\Users\Rachel\Desktop\adwcleaner.exe
2014-03-06 14:38 - 2014-02-01 09:18 - 19274240 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-03-06 14:38 - 2014-02-01 07:57 - 14359040 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2014-03-06 14:34 - 2014-03-06 14:35 - 01244192 _____ () C:\Users\Rachel\Downloads\adwcleaner.exe
2014-03-06 14:27 - 2014-03-06 14:27 - 17858952 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe
2014-03-03 23:56 - 2014-03-03 23:56 - 00000036 _____ () C:\Users\Rachel\AppData\Local\housecall.guid.cache
2014-03-03 23:55 - 2014-02-18 10:08 - 02406064 _____ (Trend Micro Inc.) C:\Users\Rachel\Desktop\HousecallLauncher64.exe
2014-03-03 23:45 - 2014-03-03 23:45 - 00017048 _____ () C:\Users\Rachel\Documents\Attach.txt
2014-03-03 23:44 - 2014-03-03 23:44 - 00024875 _____ () C:\Users\Rachel\Documents\DDS.txt
2014-03-03 23:40 - 2014-03-03 23:40 - 00024875 _____ () C:\Users\Rachel\Desktop\dds.txt
2014-03-03 23:40 - 2014-03-03 23:40 - 00017048 _____ () C:\Users\Rachel\Desktop\attach.txt
2014-03-03 23:37 - 2014-03-03 23:37 - 00017250 _____ () C:\Users\Rachel\Documents\hijackthis.log
2014-03-03 23:32 - 2014-03-03 23:32 - 05186474 _____ (Swearware) C:\Users\Rachel\Downloads\ComboFix.exe
2014-03-03 23:26 - 2014-03-03 23:26 - 00688992 ____R (Swearware) C:\Users\Rachel\Downloads\dds.com
2014-03-03 23:24 - 2014-03-03 23:25 - 00388608 _____ (Trend Micro Inc.) C:\Users\Rachel\Downloads\HijackThis.exe
2014-03-03 23:17 - 2013-12-06 02:30 - 01882112 _____ (Microsoft Corporation) C:\Windows\system32\msxml3.dll
2014-03-03 23:17 - 2013-12-06 02:30 - 00002048 _____ (Microsoft Corporation) C:\Windows\system32\msxml3r.dll
2014-03-03 23:17 - 2013-12-06 02:02 - 01237504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3.dll
2014-03-03 23:17 - 2013-12-06 02:02 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3r.dll
2014-03-03 23:15 - 2013-12-24 23:09 - 01987584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\d3d10warp.dll
2014-03-03 23:15 - 2013-12-24 22:48 - 02565120 _____ (Microsoft Corporation) C:\Windows\system32\d3d10warp.dll
2014-03-03 23:15 - 2013-11-26 11:40 - 00376768 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\netio.sys
2014-03-03 23:15 - 2013-11-26 10:32 - 03156480 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-03-03 23:15 - 2013-11-26 08:16 - 03419136 _____ (Microsoft Corporation) C:\Windows\SysWOW64\d2d1.dll
2014-03-03 23:15 - 2013-11-22 22:48 - 03928064 _____ (Microsoft Corporation) C:\Windows\system32\d2d1.dll
2014-03-03 21:45 - 2014-03-03 21:45 - 00000000 ____D () C:\Program Files (x86)\ESET
2014-03-03 21:44 - 2014-03-03 21:44 - 02347384 _____ (ESET) C:\Users\Rachel\Downloads\esetsmartinstaller_enu.exe
2014-03-03 21:33 - 2014-03-06 22:24 - 00658845 _____ () C:\Windows\WindowsUpdate.log
2014-03-03 21:32 - 2014-03-06 22:16 - 00001020 _____ () C:\Windows\setupact.log
2014-03-03 21:32 - 2014-03-03 21:32 - 00000000 _____ () C:\Windows\setuperr.log
2014-03-02 22:14 - 2014-03-02 22:14 - 00000000 ____D () C:\Users\Rachel\AppData\Roaming\Malwarebytes
2014-03-02 22:13 - 2014-03-02 22:13 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-03-02 22:13 - 2014-03-02 22:13 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-03-02 22:13 - 2013-04-04 14:50 - 00025928 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-03-02 22:05 - 2014-03-02 22:05 - 00000000 ____D () C:\Program Files\CCleaner
2014-02-25 11:51 - 2014-03-06 14:56 - 00000000 ____D () C:\ProgramData\IObit
2014-02-25 11:51 - 2014-02-25 13:23 - 00002215 _____ () C:\Users\Public\Desktop\Advanced SystemCare 7.lnk
2014-02-25 11:51 - 2014-02-25 11:51 - 00002852 _____ () C:\Windows\System32\Tasks\ASC7_SkipUac_Rachel
2014-02-25 11:51 - 2014-02-25 11:51 - 00000000 ____D () C:\ProgramData\ProductData
2014-02-25 11:51 - 2014-02-25 11:51 - 00000000 ____D () C:\ProgramData\{3C5CBD7B-3D1D-411E-96C2-513FFCA84D2D}
2014-02-25 11:50 - 2014-02-25 11:51 - 00000000 ____D () C:\Program Files (x86)\IObit
2014-02-25 11:46 - 2014-02-25 11:51 - 00000000 ____D () C:\Users\Rachel\AppData\Roaming\IObit
2014-02-19 15:12 - 2014-02-19 15:12 - 00000000 ____D () C:\Program Files\McAfee Security Scan
2014-02-19 15:08 - 2014-02-19 15:08 - 49940480 _____ () C:\Program Files (x86)\GUT1E4A.tmp
2014-02-19 15:08 - 2014-02-19 15:08 - 00000000 ____D () C:\Program Files (x86)\GUM1E49.tmp
 
==================== One Month Modified Files and Folders =======
 
2014-03-06 22:55 - 2014-03-06 22:54 - 00027751 _____ () C:\Users\Rachel\Downloads\FRST.txt
2014-03-06 22:54 - 2014-03-06 22:50 - 00000000 ____D () C:\FRST
2014-03-06 22:52 - 2010-09-12 11:53 - 00000898 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-03-06 22:45 - 2014-03-06 22:45 - 02156544 _____ (Farbar) C:\Users\Rachel\Downloads\FRST64.exe
2014-03-06 22:31 - 2013-03-01 14:58 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-03-06 22:29 - 2009-07-14 04:45 - 00009920 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-03-06 22:29 - 2009-07-14 04:45 - 00009920 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-03-06 22:24 - 2014-03-03 21:33 - 00658845 _____ () C:\Windows\WindowsUpdate.log
2014-03-06 22:24 - 2011-05-19 10:42 - 00000000 ____D () C:\Users\Rachel\AppData\Roaming\Skype
2014-03-06 22:24 - 2009-07-14 05:13 - 00732638 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-03-06 22:17 - 2011-01-06 23:28 - 00000000 ____D () C:\ProgramData\Kodak
2014-03-06 22:17 - 2010-09-12 11:53 - 00000894 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-03-06 22:16 - 2014-03-03 21:32 - 00001020 _____ () C:\Windows\setupact.log
2014-03-06 22:16 - 2010-10-21 15:52 - 00000346 _____ () C:\Windows\Tasks\RegistryBooster.job
2014-03-06 22:16 - 2009-07-14 05:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-03-06 15:16 - 2014-03-06 15:06 - 00000000 ____D () C:\Users\Rachel\Desktop\RK_Quarantine
2014-03-06 15:15 - 2014-03-06 15:15 - 00001687 _____ () C:\Users\Rachel\Desktop\RKreport[0]_D_03062014_151557.txt
2014-03-06 15:12 - 2014-03-06 15:12 - 00001638 _____ () C:\Users\Rachel\Desktop\RKreport[0]_S_03062014_151249.txt
2014-03-06 15:05 - 2014-03-06 15:05 - 04413952 _____ () C:\Users\Rachel\Downloads\RogueKillerX64.exe
2014-03-06 14:58 - 2014-03-06 14:58 - 00002527 _____ () C:\Users\Rachel\Desktop\AdwCleaner[S0].txt
2014-03-06 14:56 - 2014-02-25 11:51 - 00000000 ____D () C:\ProgramData\IObit
2014-03-06 14:53 - 2010-01-16 03:14 - 00000000 ____D () C:\Windows\Panther
2014-03-06 14:52 - 2009-07-14 04:45 - 00338032 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-03-06 14:51 - 2014-03-06 14:51 - 00000640 _____ () C:\Windows\PFRO.log
2014-03-06 14:44 - 2014-03-06 14:38 - 00000000 ____D () C:\AdwCleaner
2014-03-06 14:41 - 2010-01-16 03:41 - 00000000 ____D () C:\ProgramData\Microsoft Help
2014-03-06 14:37 - 2011-05-19 10:39 - 00002187 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2014-03-06 14:35 - 2014-03-06 14:38 - 01244192 _____ () C:\Users\Rachel\Desktop\adwcleaner.exe
2014-03-06 14:35 - 2014-03-06 14:34 - 01244192 _____ () C:\Users\Rachel\Downloads\adwcleaner.exe
2014-03-06 14:28 - 2013-03-01 14:58 - 00003768 _____ () C:\Windows\System32\Tasks\Adobe Flash Player Updater
2014-03-06 14:27 - 2014-03-06 14:27 - 17858952 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe
2014-03-06 14:27 - 2013-03-01 14:58 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2014-03-06 14:27 - 2011-12-07 12:19 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2014-03-03 23:56 - 2014-03-03 23:56 - 00000036 _____ () C:\Users\Rachel\AppData\Local\housecall.guid.cache
2014-03-03 23:45 - 2014-03-03 23:45 - 00017048 _____ () C:\Users\Rachel\Documents\Attach.txt
2014-03-03 23:44 - 2014-03-03 23:44 - 00024875 _____ () C:\Users\Rachel\Documents\DDS.txt
2014-03-03 23:40 - 2014-03-03 23:40 - 00024875 _____ () C:\Users\Rachel\Desktop\dds.txt
2014-03-03 23:40 - 2014-03-03 23:40 - 00017048 _____ () C:\Users\Rachel\Desktop\attach.txt
2014-03-03 23:37 - 2014-03-03 23:37 - 00017250 _____ () C:\Users\Rachel\Documents\hijackthis.log
2014-03-03 23:32 - 2014-03-03 23:32 - 05186474 _____ (Swearware) C:\Users\Rachel\Downloads\ComboFix.exe
2014-03-03 23:32 - 2010-09-11 23:32 - 00000000 ____D () C:\Users\Rachel\AppData\Local\VirtualStore
2014-03-03 23:26 - 2014-03-03 23:26 - 00688992 ____R (Swearware) C:\Users\Rachel\Downloads\dds.com
2014-03-03 23:25 - 2014-03-03 23:24 - 00388608 _____ (Trend Micro Inc.) C:\Users\Rachel\Downloads\HijackThis.exe
2014-03-03 21:47 - 2010-09-12 11:53 - 00003894 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2014-03-03 21:47 - 2010-09-12 11:53 - 00003642 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2014-03-03 21:45 - 2014-03-03 21:45 - 00000000 ____D () C:\Program Files (x86)\ESET
2014-03-03 21:44 - 2014-03-03 21:44 - 02347384 _____ (ESET) C:\Users\Rachel\Downloads\esetsmartinstaller_enu.exe
2014-03-03 21:32 - 2014-03-03 21:32 - 00000000 _____ () C:\Windows\setuperr.log
2014-03-02 22:14 - 2014-03-02 22:14 - 00000000 ____D () C:\Users\Rachel\AppData\Roaming\Malwarebytes
2014-03-02 22:13 - 2014-03-02 22:13 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-03-02 22:13 - 2014-03-02 22:13 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-03-02 22:11 - 2011-06-07 10:57 - 00000000 ____D () C:\Users\Rachel\AppData\Local\CrashDumps
2014-03-02 22:05 - 2014-03-02 22:05 - 00000000 ____D () C:\Program Files\CCleaner
2014-03-02 21:59 - 2013-07-03 13:26 - 00000000 ____D () C:\ProgramData\CanonIJPLM
2014-02-25 13:23 - 2014-02-25 11:51 - 00002215 _____ () C:\Users\Public\Desktop\Advanced SystemCare 7.lnk
2014-02-25 11:56 - 2009-07-14 05:09 - 00000000 ____D () C:\Windows\System32\Tasks\WPD
2014-02-25 11:52 - 2013-07-11 18:19 - 00000000 ____D () C:\Program Files (x86)\Mozilla Firefox
2014-02-25 11:51 - 2014-02-25 11:51 - 00002852 _____ () C:\Windows\System32\Tasks\ASC7_SkipUac_Rachel
2014-02-25 11:51 - 2014-02-25 11:51 - 00000000 ____D () C:\ProgramData\ProductData
2014-02-25 11:51 - 2014-02-25 11:51 - 00000000 ____D () C:\ProgramData\{3C5CBD7B-3D1D-411E-96C2-513FFCA84D2D}
2014-02-25 11:51 - 2014-02-25 11:50 - 00000000 ____D () C:\Program Files (x86)\IObit
2014-02-25 11:51 - 2014-02-25 11:46 - 00000000 ____D () C:\Users\Rachel\AppData\Roaming\IObit
2014-02-25 11:51 - 2010-09-18 13:19 - 00000000 ____D () C:\Users\Rachel\AppData\Roaming\Apple Computer
2014-02-19 15:12 - 2014-02-19 15:12 - 00000000 ____D () C:\Program Files\McAfee Security Scan
2014-02-19 15:12 - 2013-11-13 18:40 - 00001935 _____ () C:\Users\Public\Desktop\McAfee Security Scan Plus.lnk
2014-02-19 15:08 - 2014-02-19 15:08 - 49940480 _____ () C:\Program Files (x86)\GUT1E4A.tmp
2014-02-19 15:08 - 2014-02-19 15:08 - 00000000 ____D () C:\Program Files (x86)\GUM1E49.tmp
2014-02-19 15:08 - 2010-09-11 23:33 - 00000000 ____D () C:\Users\Rachel\AppData\Local\Google
2014-02-18 10:08 - 2014-03-03 23:55 - 02406064 _____ (Trend Micro Inc.) C:\Users\Rachel\Desktop\HousecallLauncher64.exe
 
Some content of TEMP:
====================
C:\Users\Rachel\AppData\Local\Temp\ntdll_dump.dll
C:\Users\Rachel\AppData\Local\Temp\Quarantine.exe
 
 
==================== Bamital & volsnap Check =================
 
 
 
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
 
 
LastRegBack: 2013-10-22 20:05
 
==================== End Of Log ============================
 
---
 
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 06-03-2014
Ran by Rachel at 2014-03-06 22:56:32
Running from C:\Users\Rachel\Downloads
Boot Mode: Normal
==========================================================
 
 
==================== Security Center ========================
 
AV: Norton 360 (Disabled - Out of date) {63DF5164-9100-186D-2187-8DC619EFD8BF}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Norton 360 (Enabled - Out of date) {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 (Disabled) {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
 
==================== Installed Programs ======================
 
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.58 - NewTech Infosystems)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.2000 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3006 - Acer Incorporated)
Acer GameZone Console (HKLM-x32\...\{8ed9688e-4f79-4308-91ca-f1c37ca142b4}_is1) (Version: 5.1.0.2 - Oberon Media, Inc.)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.02.3006 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0105.2010 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.01.3017 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 12 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 12.0.0.70 - Adobe Systems Incorporated)
Adobe Flash Player 12 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 12.0.0.70 - Adobe Systems Incorporated)
Adobe Reader 9.1 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.1.0 - Adobe Systems Incorporated)
Advanced SystemCare 7 (HKLM-x32\...\Advanced SystemCare 7_is1) (Version: 7.1.0 - IObit)
aioprnt (Version: 5.3.1.0 - Eastman Kodak Company) Hidden
aioscnnr (x32 Version: 5.7.5.30 - Your Company Name) Hidden
aioscnnr (x32 Version: 7.3.4.0 - Your Company Name) Hidden
Alice Greenfingers (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112920767}) (Version:  - Oberon Media)
Amazonia (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11273477}) (Version:  - Oberon Media)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Backup Manager Basic (x32 Version: 2.0.0.58 - NewTech Infosystems) Hidden
Bing Bar (HKLM-x32\...\{FF6DD716-7B10-4269-9F19-FFB07AC4CD95}) (Version: 7.3.124.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Gigabit NetLink Controller (HKLM\...\{A84DB02B-9C2B-4272-9D2D-A80E00A56513}) (Version: 12.52.01 - Broadcom Corporation)
C4USelfUpdater (x32 Version: 1.00.0000 - Your Company Name) Hidden
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version:  - )
Canon MG3100 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG3100_series) (Version:  - )
Canon MG3100 series On-screen Manual (HKLM-x32\...\Canon MG3100 series On-screen Manual) (Version:  - )
Canon MG3100 series User Registration (HKLM-x32\...\Canon MG3100 series User Registration) (Version:  - )
Canon MP Navigator EX 5.0 (HKLM-x32\...\MP Navigator EX 5.0) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 4.11 - Piriform)
center (x32 Version: 6.2.5.0 - Eastman Kodak Company) Hidden
Chicken Invaders 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110209593}) (Version:  - Oberon Media)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dairy Dash (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-115053100}) (Version:  - Oberon Media)
Dream Day First Home (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113832110}) (Version:  - Oberon Media)
eBay Worldwide (HKLM-x32\...\{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}) (Version: 2.1.0901 - OEM)
eMusic Download Manager (HKLM-x32\...\eMusic Download Manager 5.0.3) (Version: 5.0.3 - eMusic.com Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)
eSobi v2 (x32 Version: 2.0.4.000274 - esobi Inc.) Hidden
essentials (x32 Version: 6.0.14.0 - Eastman Kodak Company) Hidden
Farm Frenzy 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11531173}) (Version:  - Oberon Media)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 33.0.1750.146 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.4805.320 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.22.5 - Google Inc.) Hidden
GPL Ghostscript 8.56 (HKLM-x32\...\GPL Ghostscript 8.56) (Version:  - )
GPL Ghostscript Fonts (HKLM-x32\...\GPL Ghostscript Fonts) (Version:  - )
Granny In Paradise (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110551697}) (Version:  - Oberon Media)
Heroes of Hellas (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113786380}) (Version:  - Oberon Media)
iCloud (HKLM\...\{EAFB2AD8-D92B-464C-8D97-B9CB94703C4A}) (Version: 3.0.2.163 - Apple Inc.)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2025 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.6.1001 - Intel Corporation)
iTunes (HKLM\...\{D601CEAD-2E4F-4BBB-85CC-C29A4CE6A3C0}) (Version: 11.1.3.8 - Apple Inc.)
Java 7 Update 7 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217007FF}) (Version: 7.0.70 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.0 - Sun Microsystems, Inc.) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kodak AIO Printer (Version: 7.0.3.0 - Eastman Kodak Company) Hidden
KODAK AiO Software (HKLM-x32\...\{E0F274B7-592B-4669-8FB8-8D9825A09858}) (Version: 7.6.12.20 - Eastman Kodak Company)
ksDIP (x32 Version: 3.20.0000.0001 - Eastman Kodak Company) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.0 - Acer Inc.)
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
M-Audio Key Rig 1.0.1 (HKLM-x32\...\M-Audio Key Rig_is1) (Version:  - M-Audio. A part of Avid.)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.141.11 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.0.1.163 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.6.135 - McAfee, Inc.)
Merriam Websters Spell Jam (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112662477}) (Version:  - Oberon Media)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20913.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{AF5020D9-116A-46AC-A922-087592F37EC9}) (Version: 3.1.8.0 - Apple Inc.)
Mozilla Firefox 22.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 22.0 (x86 en-US)) (Version: 22.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 22.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
MyWinLocker (HKLM-x32\...\{68301905-2DEA-41CE-A4D4-E8B443B099BA}) (Version: 3.1.76.0 - Egis Technology Inc.)
Neuratron AudioScore Lite (HKLM-x32\...\Neuratron AudioScore Lite) (Version: 6.5.0 - Neuratron Limited)
Neuratron PhotoScore Lite (HKLM-x32\...\Neuratron PhotoScore Lite) (Version: 6.0.0 - Neuratron Limited)
Norton 360 (HKLM-x32\...\N360) (Version: 4.4.0.12 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.0.36 - Symantec)
NTI Backup Now 5 (HKLM-x32\...\InstallShield_{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.616 - NewTech Infosystems)
NTI Backup Now Standard (x32 Version: 5.1.2.616 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.2.6509 - NewTech Infosystems)
NTI Media Maker 8 (x32 Version: 8.0.2.6509 - NewTech Infosystems) Hidden
ocr (x32 Version: 6.2.3.50 - Eastman Kodak Company) Hidden
PreReq (x32 Version: 6.2.4.0 - Eastman Kodak Company) Hidden
PrintProjects (HKLM-x32\...\PrintProjects) (Version: 1.0.0.9282 - RocketLife Inc.)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6015 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30110 - Realtek Semiconductor Corp.)
Safari (HKLM-x32\...\{FA4C2D53-205F-4245-9717-F3761154824D}) (Version: 5.34.57.2 - Apple Inc.)
Sibelius 6.2.0.88 (HKLM-x32\...\Sibelius 6_is1) (Version:  - )
Sibelius Scorch (all browsers) (HKLM-x32\...\{968ECEB6-5476-4131-B5E0-41D01D621243}) (Version: 6.2.0 - Sibelius Software)
Sibelius Sounds Essentials for Sibelius 6 (HKLM-x32\...\{F0EB3969-C007-4ABE-9245-990C5E021A8F}_is1) (Version: 1.1.0 - Sibelius Software, a division of Avid Technology, Inc.)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.6.11664 - Skype Technologies S.A.)
Skype™ 6.3 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.3.107 - Skype Technologies S.A.)
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.0 - IObit)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.19.0 - Synaptics Incorporated)
Uniblue RegistryBooster (HKLM-x32\...\{E63E34A7-E552-412B-9E40-FD6FC5227ABA}_is1) (Version:  - Uniblue Systems Ltd)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2473228) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6FAA03BD-2B51-4029-9AD9-64A3B8E3C84C}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
VoiceOver Kit (HKLM-x32\...\{6B4AD1A9-E73A-4184-9D6B-072F8A3C5EBA}) (Version: 1.42.128.0 - Apple Inc.)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.00.3010 - Acer Incorporated)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
 
==================== Restore Points  =========================
 
07-01-2014 11:27:18 Windows Update
25-02-2014 09:53:25 Windows Update
25-02-2014 12:10:52 Windows Update
02-03-2014 21:43:43 Windows Update
03-03-2014 21:34:30 Windows Update
06-03-2014 14:28:39 Windows Update
 
==================== Hosts content: ==========================
 
2009-07-14 02:34 - 2009-06-10 21:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts
 
==================== Scheduled Tasks (whitelisted) =============
 
Task: {131C50FC-C554-4600-AA77-B314BA048A9A} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-09-12] (Google Inc.)
Task: {2CB602DE-951D-4A18-A4C5-51F5D498BE26} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2014-03-06] (Adobe Systems Incorporated)
Task: {36BD17A3-B18D-4112-B1A3-199462CA0433} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-09-12] (Google Inc.)
Task: {3C89B2D1-2BE1-427E-A7F3-B1D56D7897CA} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {679F10AE-0D7A-4406-815B-45C5C79D2ADE} - System32\Tasks\Symantec\Symantec Error Analyzer 4.4.0.12 => C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\SymErr.exe [2011-09-19] (Symantec Corporation)
Task: {91C1DCAF-A1C2-4416-B0FC-08E35D42689D} - System32\Tasks\{13A1E3F8-4213-4F03-8733-9FEC28673293} => Firefox.exe http://www.skype.com/go/downloading?source=lightinstaller&amp;ver=5.3.0.111&amp;LastError=404
Task: {9A231AF9-C57D-49F0-A643-9AB05FD1214D} - System32\Tasks\{B198F2F4-2CB2-4D5A-BAA3-BC3F330E66BD} => C:\Program Files (x86)\Skype\\Phone\Skype.exe [2013-04-19] (Skype Technologies S.A.)
Task: {B99EC5F2-FC8D-43DE-B1C7-F0331E488EFD} - System32\Tasks\{EDC280A3-90EC-4A29-8228-A10035730678} => Firefox.exe http://www.skype.com/go/downloading?source=lightinstaller&amp;ver=5.3.0.111&amp;LastError=404
Task: {BBC50C93-5C0B-4591-96F7-5B5E8B2E88AC} - System32\Tasks\Symantec\Symantec Error Processor 4.4.0.12 => C:\Program Files (x86)\Norton 360\Engine\4.4.0.12\SymErr.exe [2011-09-19] (Symantec Corporation)
Task: {C8656708-ADE3-4A17-8DF2-30B20713B107} - System32\Tasks\RegistryBooster => C:\Program Files (x86)\Uniblue\RegistryBooster\rbmonitor.exe
Task: {D17D6F6E-A8AF-473F-9AE7-1CB04C9F9E3A} - System32\Tasks\Apple Diagnostics => C:\Program Files (x86)\Common Files\Apple\Internet Services\EReporter.exe [2013-09-14] (Apple Inc.)
Task: {D98B9E16-BF6E-40D8-9A15-331214486B8D} - System32\Tasks\{059CDA21-3F0D-44A6-9531-89A93491DCA7} => Firefox.exe http://ui.skype.com/ui/0/6.1.0.129.272/en/abandoninstall?page=tsProgressBar
Task: {EF7F23F3-74A1-4FBC-A054-3FDC8A373E26} - System32\Tasks\ASC7_SkipUac_Rachel => C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASC.exe [2013-12-10] (IObit)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\RegistryBooster.job => C:\Program Files (x86)\Uniblue\RegistryBooster\rbmonitor.exe
 
==================== Loaded Modules (whitelisted) =============
 
2013-07-03 13:26 - 2011-02-07 07:56 - 00138192 _____ () C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
2014-02-25 11:50 - 2013-10-25 12:08 - 00517408 _____ () C:\Program Files (x86)\IObit\Advanced SystemCare 7\sqlite3.dll
2011-11-01 23:26 - 2011-11-01 23:26 - 00087912 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2011-11-01 23:26 - 2011-11-01 23:26 - 01242472 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2013-09-14 01:51 - 2013-09-14 01:51 - 00087952 _____ () C:\Program Files (x86)\Common Files\Apple\Internet Services\zlib1.dll
2013-09-14 01:50 - 2013-09-14 01:50 - 01242952 _____ () C:\Program Files (x86)\Common Files\Apple\Internet Services\libxml2.dll
2014-02-25 11:50 - 2013-01-15 18:47 - 00893248 _____ () C:\Program Files (x86)\IObit\Advanced SystemCare 7\webres.dll
2010-01-16 03:12 - 2009-05-20 06:02 - 00072200 _____ () C:\Program Files (x86)\Launch Manager\CdDirIo.dll
2010-01-07 01:46 - 2010-01-07 01:46 - 00465576 _____ () C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\sqlite3.dll
2010-01-07 01:43 - 2010-01-07 01:43 - 01081600 _____ () C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\ACE.dll
2010-01-16 03:27 - 2009-12-24 01:32 - 00058880 _____ () C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IsdiInterop.dll
2014-03-06 14:36 - 2014-03-02 02:35 - 00051016 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\chrome_elf.dll
2014-03-06 14:36 - 2014-03-02 02:35 - 00716616 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\libglesv2.dll
2014-03-06 14:36 - 2014-03-02 02:35 - 00100168 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\libegl.dll
2014-03-06 14:36 - 2014-03-02 02:35 - 04061000 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\pdf.dll
2014-03-06 14:36 - 2014-03-02 02:35 - 00394568 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\ppGoogleNaClPluginChrome.dll
2014-03-06 14:36 - 2014-03-02 02:35 - 01647432 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\ffmpegsumo.dll
2014-03-06 14:36 - 2014-03-02 02:35 - 13632840 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.146\PepperFlash\pepflashplayer.dll
 
==================== Alternate Data Streams (whitelisted) =========
 
 
==================== Safe Mode (whitelisted) ===================
 
 
==================== Disabled items from MSCONFIG ==============
 
 
==================== Faulty Device Manager Devices =============
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (03/06/2014 10:17:42 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   21 5.1.168.192.in-addr.arpa. PTR Rachel-laptop.local.
 
Error: (03/06/2014 10:17:42 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.5:5353   23 5.1.168.192.in-addr.arpa. PTR Rachel-laptop-2.local.
 
Error: (03/06/2014 10:17:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: GregHSRW.exe, version: 1.0.2001.0, time stamp: 0x2a425e19
Faulting module name: GregHSRW.exe, version: 1.0.2001.0, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x000bf4dc
Faulting process id: 0x6fc
Faulting application start time: 0xGregHSRW.exe0
Faulting application path: GregHSRW.exe1
Faulting module path: GregHSRW.exe2
Report Id: GregHSRW.exe3
 
Error: (03/06/2014 02:52:50 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   21 5.1.168.192.in-addr.arpa. PTR Rachel-laptop.local.
 
Error: (03/06/2014 02:52:50 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.5:5353   23 5.1.168.192.in-addr.arpa. PTR Rachel-laptop-2.local.
 
Error: (03/06/2014 02:52:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: GregHSRW.exe, version: 1.0.2001.0, time stamp: 0x2a425e19
Faulting module name: GregHSRW.exe, version: 1.0.2001.0, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x000bf4dc
Faulting process id: 0x6c8
Faulting application start time: 0xGregHSRW.exe0
Faulting application path: GregHSRW.exe1
Faulting module path: GregHSRW.exe2
Report Id: GregHSRW.exe3
 
Error: (03/06/2014 02:41:21 PM) (Source: Windows Search Service) (User: )
Description: Performance monitoring cannot be initialized for the gatherer object, because the counters are not loaded or the shared memory object cannot be opened. This only affects availability of the perfmon counters. Restart the computer.
 
Context:  Application, SystemIndex Catalog
 
Error: (03/04/2014 00:02:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11372
 
Error: (03/04/2014 00:02:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11372
 
Error: (03/04/2014 00:02:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (03/06/2014 10:19:12 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)
 
Error: (03/06/2014 10:19:03 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/06/2014 10:17:43 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (03/06/2014 10:17:20 PM) (Source: Service Control Manager) (User: )
Description: The GRegService service failed to start due to the following error: 
%%1053
 
Error: (03/06/2014 10:17:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the GRegService service to connect.
 
Error: (03/06/2014 02:55:00 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/06/2014 02:54:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)
 
Error: (03/06/2014 02:53:47 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (03/06/2014 02:52:47 PM) (Source: Service Control Manager) (User: )
Description: The GRegService service failed to start due to the following error: 
%%1053
 
Error: (03/06/2014 02:52:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the GRegService service to connect.
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2012-03-26 13:36:08.141
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-03-26 13:36:08.005
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-03-26 13:35:13.157
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-03-26 13:35:13.023
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
==================== Memory info =========================== 
 
Percentage of memory in use: 59%
Total physical RAM: 2806.78 MB
Available physical RAM: 1130.24 MB
Total Pagefile: 5611.73 MB
Available Pagefile: 3584.91 MB
Total Virtual: 8192 MB
Available Virtual: 8191.83 MB
 
==================== Drives ================================
 
Drive c: (Acer) (Fixed) (Total:285.99 GB) (Free:194.75 GB) NTFS
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 298 GB) (Disk ID: 81673C4C)
Partition 1: (Not Active) - (Size=12 GB) - (Type=27)
Partition 2: (Active) - (Size=102 MB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=286 GB) - (Type=07 NTFS)
 
==================== End Of Log ============================


#6 fireman4it

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Posted 06 March 2014 - 10:17 PM

Download and run Junkware Removal Tool. ***Your Anti Virus may see this download as malicious, don't worry continue on. 

Please download Junkware Removal Tool to your desktop.

 

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
    the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next Reply.

 

 

 

Download Windows Repair (all in one) from this site

Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

p22001645.gif



Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

p22001646.gif


Go to Step 4 and under "System Restore" click on Create button:

p22001644.gif


Go to Start Repairs tab and click Start button.

p22001166.gif


Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

p22001647.gif

Click on box next to the Restart System when Finished. Then click on Start.


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#7 GavinSpavin

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Posted 10 March 2014 - 04:47 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Home Premium x64
Ran by Rachel on 07/03/2014 at 22:58:37.16
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
Successfully deleted: [File] C:\Windows\Tasks\registrybooster.job
 
 
 
~~~ Folders
 
Successfully deleted: [Empty Folder] C:\Users\Rachel\appdata\local\{51B8985D-EEED-4F6B-97DC-F76A134AAF0B}
Successfully deleted: [Empty Folder] C:\Users\Rachel\appdata\local\{57CD51AE-7D2E-497C-9A80-DFAF0D9E0407}
Successfully deleted: [Empty Folder] C:\Users\Rachel\appdata\local\{AAE3FCCF-22DB-4E36-922F-7A3419EC24A1}
Successfully deleted: [Empty Folder] C:\Users\Rachel\appdata\local\{D68ABEE7-2B8F-4AE2-8D24-B053EE1185A9}
Successfully deleted: [Empty Folder] C:\Users\Rachel\appdata\local\{DE54171D-E788-4C45-B2CE-A281640A275C}
 
 
 
~~~ FireFox
 
Emptied folder: C:\Users\Rachel\AppData\Roaming\mozilla\firefox\profiles\ugq0dh4e.default\minidumps [10 files]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 07/03/2014 at 23:07:20.35
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#8 fireman4it

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Posted 10 March 2014 - 05:49 PM

How is the machine running now?


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

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#9 fireman4it

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Posted 11 March 2014 - 05:49 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 3-5 days the topic will need to be closed.

Thanks for understanding :)

With Regards,
fireman4it


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#10 GavinSpavin

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Posted 12 March 2014 - 05:53 AM

Hello,

 

Sorry I have been rather unwell. The laptop completed a full MBAM scan last night in safe mode so that looks good. It threw up one item which I removed. Will scan again later as it was suggested that removing layers uncovers more sometimes?

 

I haven't talked to my friend about her laptop usage but other than making sure she uses Chrome/Firefox and making sure MSE, Flash and Java are all up to date, is there anything else I can suggest from stopping her getting into this situation again? She had three antivirus installed, so I have removed those, and set MBAM and MSE to run once a week.

 

Thank you for your help, most appreciated :D



#11 fireman4it

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Posted 12 March 2014 - 10:40 AM

Hello, GavinSpavin.

Congratulations! You now appear clean! :cool:

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess

 

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

 

  • Download OTC by OldTimer and save it to your desktop.
  • Double click OTC_Icon.jpg icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big CleanUp.jpg button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.


Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

 

 

 

One of the most common questions found when cleaning malware is "how did my machine get infected?"

There are a variety of reasons, but the most common ones are that you are not practicing Safe Internet, you are not running the proper security software or that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer to help reduce the chance of being infected again in the future.

Do not use P2P programs
Peer-to-peer or file-sharing programs (such as uTorrent, Limewire and Bitorrent) are probably the primary route of infection nowadays. These programs allow file sharing between users as the name(s) suggest.  It is almost impossible to know whether the file you’re downloading through P2P programs is safe.

It is therefore possible to be infected by downloading infected files via peer-to-peer programs and so I recommend that you do not use these programs. Should you wish to use them, they must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

In addition, P2P programs facilitate cyber crime and help distribute pirated software, movies and other illegal material.

Practice Safe Internet
Another one of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on.  Whether these things are files or sites it doesn't really matter.  If something is out to get you, and you click on it, it most likely will. 

Below are a list of simple precautions to take to keep your computer clean and running securely:

  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that.  Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean.  For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is.  The email could be from someone you know who is themselves infected with malware which is trying to infect everyone in their address book. A key thing to look out for here is: does the email sound as though it’s from the person you know? Often, the email may simply have a web link or a “Run this file to make your PC run fast” message in it.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!.  These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software.  For an example of these types of pop-ups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. Removal instructions for a lot of these "rogues" can be found here.
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message  or alert.  When you click on them, though, they instead bring you to another site that is trying to push a product on you, or will download a file to your PC without your knowledge.  You can check to see if it's a real alert by right-clicking on the window.  If there is a menu that comes up saying Add to Favorites... you know it's a fake. DO NOT click on these windows, instead close them by finding the open window on your http://en.wikipedia.org/wiki/Taskbar#Screenshots '>Taskbar, right click and chose close.
  • Do not visit pornographic websites.  I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites.  I am not saying all adult sites do this, but a lot do, as this can often form part of their funding.
  • When using an Instant Messaging program be cautious about clicking on links people send to you.  It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection.  Instead when you receive a message that contains a link you should message back to the person asking if it is legit.
  • Stay away from Warez and Crack sites! As with Peer-2-Peer programs, in addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download files from a site, and are not sure if they are legitimate, you can use tools such as BitDefender Traffic Light, Norton Safe Web, or McAfee SiteAdvisor to look up info on the site and stay protected against malicious sites. Please be sure to only choose and install one of those tool bars.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money.  By reading the agreement there is a good chance you can spot this and not install the software.
    Sometimes even legitimate programs will try to bundle extra, unwanted, software with the program you want - this is done to raise money for the program. Be sure to untick any boxes which may indicate that other programs will be downloaded.


Keep Windows up-to-date
Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure.

  • Windows XP users
    You should visit Windows Update to check for the latest updates to your system. The latest service pack (SP3) can be obtained directly from Microsoft here.
  • Windows Vista users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP2) can be obtained directly from Microsoft here.
  • Windows 7 users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here



Keep your browser secure
Most modern browsers have come on in leaps and bounds with their inbuilt, default security. The best way to keep your browser secure nowadays is simply to keep it up-to-date.

The latest versions of the three common browsers can be found below:


Use an AntiVirus Software
It is very important that your computer has an up-to-date anti-virus software on it which has a real-time agent running.  This alone can save you a lot of trouble with malware in the future. 
See this link for a listing of some online & their stand-alone antivirus programs: Virus, Spyware, and Malware Protection and Removal Resources, a couple of free Anti-Virus programs you may be interested in are Microsoft Security Essentials and Avast.

It is imperative that you update your Antivirus software at least once a week (even more if you wish).  If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.  If you use a commercial antivirus program you must make sure you keep renewing your subscription.  Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Use a Firewall
I can not stress how important it is that you use a Firewall on your computer.  Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

All versions of Windows starting from XP have an in-built firewall. With Windows XP this firewall will protect you from incoming traffic (i.e. hackers). Starting with Windows Vista, the firewall was beefed up to also protect you against outgoing traffic (i.e. malicious programs installed on your machine should be blocked from sending data, such as your bank details and passwords, out).

In addition, if you connect to the internet via a router, this will normally have a firewall in-built.

Some people will recommend installing a different firewall (instead of the Windows’ built one), this is personal choice, but the message is to definitely have one! For a tutorial on Firewalls and a listing of some available ones see this link: Understanding and Using Firewalls

Install an Anti-Malware program
Recommended, and free, Anti-Malware programs are Malwarebytes Anti-Malware and SuperAntiSpyware.

You should regularly (perhaps once a week) scan your computer with an Anti-Malware program just as you would with an antivirus software.

Make sure your applications have all of their updates
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you.  Therefore, it is very important to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities (such as Adobe Reader and Java).  You can check these by visiting Secunia Software Inspector.

Follow this list and your potential for being infected again will reduce dramatically.


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#12 fireman4it

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Posted 15 March 2014 - 12:56 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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