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Computer acting funny after updates installed last week


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7 replies to this topic

#1 kschwi

kschwi

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Posted 03 March 2014 - 05:18 PM

Hi,

 

Last Tuesday my computer installed KB2901126 and KB2898869 both security updates for micorsoft .NET Framework4.5.1.

 

I use Windows 7 with SP1 and both 32 bit and 64. It is a Dell Computer FWIW

 

After installing those updated my computer froze on the Windows is shutting down screen.  I also froze once after logging in when my computer booted up in the morning.  It has frozen on me several times since and there is nothing I can do to shut it down except press the power button. 

 

I checked my update history and the KB2901126 is listed three times and the KB2898869 is listed once: however the latter is kisted and once of the important updates that need to be installed.  This afternoon I did try and Repair .NET Framework 4.5.1 and it says it repaired successfully.

 

Any help would be greatly appreciated.

 

Thanks,

 

 



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#2 cryptodan

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Posted 03 March 2014 - 05:20 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 kschwi

kschwi
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Posted 03 March 2014 - 05:36 PM

Thanks.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Karl (administrator) on 03-03-2014 at 16:29:08
Running from "C:\Users\Karl\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.1.65 metric=1 publish=Yes

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Karl-Desktop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : A4-BA-DB-F4-49-F0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7451:9ff4:99ba:f895%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, March 03, 2014 3:50:04 PM
   Lease Expires . . . . . . . . . . : Tuesday, March 04, 2014 3:50:03 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 245676763
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-A9-F8-C6-A4-BA-DB-F4-49-F0
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2085:2635:3f57:febe(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2085:2635:3f57:febe%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  home
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4009:801::1004
   74.125.225.110
   74.125.225.100
   74.125.225.104
   74.125.225.105
   74.125.225.101
   74.125.225.96
   74.125.225.98
   74.125.225.103
   74.125.225.102
   74.125.225.97
   74.125.225.99

Pinging google.com [74.125.225.99] with 32 bytes of data:
Reply from 74.125.225.99: bytes=32 time=19ms TTL=55
Reply from 74.125.225.99: bytes=32 time=18ms TTL=55

Ping statistics for 74.125.225.99:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 19ms, Average = 18ms
Server:  home
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  206.190.36.45
   98.139.183.24
   98.138.253.109

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=86ms TTL=49
Reply from 206.190.36.45: bytes=32 time=99ms TTL=49

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 86ms, Maximum = 99ms, Average = 92ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...a4 ba db f4 49 f0 ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.65     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link      192.168.1.65     21
  169.254.255.255  255.255.255.255         On-link      192.168.1.65    276
      192.168.1.0    255.255.255.0         On-link      192.168.1.65    276
     192.168.1.65  255.255.255.255         On-link      192.168.1.65    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.65    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.65    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.65    276
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
      169.254.0.0      255.255.0.0     192.168.1.65       1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:9d38:6ab8:2085:2635:3f57:febe/128
                                    On-link
 10    276 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::2085:2635:3f57:febe/128
                                    On-link
 10    276 fe80::7451:9ff4:99ba:f895/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/01/2014 10:02:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12527

Error: (03/01/2014 10:02:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12527

Error: (03/01/2014 10:02:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/01/2014 10:02:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11482

Error: (03/01/2014 10:02:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11482

Error: (03/01/2014 10:02:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/01/2014 10:02:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10468

Error: (03/01/2014 10:02:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10468

Error: (03/01/2014 10:02:35 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/01/2014 10:02:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9470

System errors:
=============
Error: (03/03/2014 03:51:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (03/03/2014 03:51:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (03/03/2014 03:33:35 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:30:43 PM on ?3/?3/?2014 was unexpected.

Error: (03/03/2014 03:17:29 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (03/03/2014 03:16:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (03/03/2014 03:15:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:12:08 PM on ?3/?3/?2014 was unexpected.

Error: (03/03/2014 06:42:45 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the FlipShare Server service to connect.

Error: (03/03/2014 06:41:31 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:05:15 AM on ?3/?3/?2014 was unexpected.

Error: (03/03/2014 05:25:41 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the gpsvc service.

Error: (03/03/2014 05:25:11 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

Microsoft Office Sessions:
=========================
Error: (03/01/2014 10:02:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12527

Error: (03/01/2014 10:02:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12527

Error: (03/01/2014 10:02:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/01/2014 10:02:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11482

Error: (03/01/2014 10:02:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11482

Error: (03/01/2014 10:02:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/01/2014 10:02:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10468

Error: (03/01/2014 10:02:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10468

Error: (03/01/2014 10:02:35 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/01/2014 10:02:34 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9470

=========================== Installed Programs ============================

µTorrent (Version: 3.2.0)
Action PC Football 2010
Action PC Football 2010 (C:\Program Files (x86)\Action PC Football 2010\)
Action! PC Football 2011
Action! PC Football 2012
Action! PC Football 2013
Adobe Flash Player 12 ActiveX (Version: 12.0.0.70)
Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
Aleks 3.18
Amazon Kindle
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
ATT-RC Self Support Tool
Audacity 1.3.13 (Unicode)
Baseball 2011
Baseball 2012
Bonjour (Version: 3.0.0.10)
Canon Camera Access Library (Version: 8.1.1.17)
Canon Camera Support Core Library (Version: 7.3.1.6)
Canon Camera Window DC_DV 5 for ZoomBrowser EX (Version: 5.4.5.17)
Canon Camera Window DC_DV 6 for ZoomBrowser EX (Version: 6.2.0.8)
Canon Camera Window MC 6 for ZoomBrowser EX (Version: 6.1.0.7)
Canon Easy-PhotoPrint EX
Canon G.726 WMP-Decoder (Version: 1.0.1.3)
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon MG3100 series MP Drivers
Canon MG3100 series On-screen Manual
Canon MG3100 series User Registration
Canon MovieEdit Task for ZoomBrowser EX (Version: 2.2.0.13)
Canon MP Navigator EX 5.0
Canon My Printer
Canon RAW Image Task for ZoomBrowser EX (Version: 2.3.0.11)
Canon RemoteCapture Task for ZoomBrowser EX (Version: 1.5.0.5)
Canon Solution Menu EX
Canon Utilities EOS Utility (Version: 1.0.3.17)
Canon Utilities PhotoStitch (Version: 3.1.17.41)
Canon Utilities ZoomBrowser EX (Version: 5.6.0.27)
CDex extraction audio
Consumer In-Home Service Agreement (Version: 2.0.0)
Crystal Reports for Visual Studio (Version: 12.51.0.240)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 1.2.0009)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dotfuscator Software Services - Community Edition (Version: 5.0.2300.0)
eReg (Version: 1.20.138.34)
FFmpeg v0.6.2 for Audacity
FlipShare (Version: 5.10.25.0)
Google Chrome (Version: 33.0.1750.117)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
GoToAssist 8.0.0.514
ImgBurn (Version: 2.5.1.0)
iTunes (Version: 10.6.3.25)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 23 (64-bit) (Version: 6.0.230)
Java™ 6 Update 37 (Version: 6.0.370)
Junk Mail filter update (Version: 15.4.3502.0922)
KODAK Share Button App (Version: 2.02.0000.0000)
Korean Fonts Support For Adobe Reader 9 (Version: 9.0.0)
LAME v3.99.3 (for Windows)
LEGO Star Wars (Version: 1.00.0000)
LEGO Star Wars II (Version: 1.00.0000)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.92)
Logitech SetPoint 6.1 (Version: 6.10.65)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft ASP.NET MVC 2 - Visual Studio 2010 Tools (Version: 2.0.50217.0)
Microsoft ASP.NET MVC 2 (Version: 2.0.50217.0)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Silverlight 3 SDK (Version: 3.0.40818.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 (64-bit)
Microsoft SQL Server 2008 Browser (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Common Files (Version: 10.0.1600.22)
Microsoft SQL Server 2008 Common Files (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Services (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Shared (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Native Client (Version: 10.1.2531.0)
Microsoft SQL Server 2008 R2 Data-Tier Application Framework (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Data-Tier Application Project (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Management Objects (x64) (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Transact-SQL Language Service (Version: 10.50.1447.4)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.1.2731.0)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Database Publishing Wizard 1.4 (Version: 10.1.2512.8)
Microsoft SQL Server System CLR Types (Version: 10.50.1447.4)
Microsoft SQL Server System CLR Types (x64) (Version: 10.50.1447.4)
Microsoft SQL Server VSS Writer (Version: 10.1.2531.0)
Microsoft Sync Framework Runtime v1.0 SP1 (x64) (Version: 1.0.3010.0)
Microsoft Sync Framework SDK v1.0 SP1 (Version: 1.0.3010.0)
Microsoft Sync Framework Services v1.0 SP1 (x64) (Version: 1.0.3010.0)
Microsoft Sync Services for ADO.NET v2.0 SP1 (x64) (Version: 2.0.3010.0)
Microsoft Team Foundation Server 2010 Object Model - ENU (Version: 10.0.30319)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (Version: 9.0.21022.218)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Designtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x64 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual F# 2.0 Runtime (Version: 10.0.30319)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (Version: 10.0.30319)
Microsoft Visual Studio 2010 Office Developer Tools (x64) (Version: 10.0.30319)
Microsoft Visual Studio 2010 Professional - ENU (Version: 10.0.30319)
Microsoft Visual Studio 2010 SharePoint Developer Tools (Version: 10.0.30319)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40303)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40308)
Microsoft Visual Studio Macro Tools (Version: 9.0.30729)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Dell (Version: 3.5.6426.22)
NVIDIA Drivers (Version: 1.10.56.34)
PowerDVD DX (Version: 8.3.6029)
PowerTeacher Gradebook
PreReq (Version: 6.2.4.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6043)
Roxio Burn (Version: 1.01)
Service Pack 1 for SQL Server 2008 (KB968369) (64-bit) (Version: 10.1.2531.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype Click to Call (Version: 5.10.9560)
Skype™ 5.10 (Version: 5.10.116)
Spotify (Version: 0.9.8.199.g21853119)
SpywareBlaster 4.6 (Version: 4.6.1)
Sql Server Customer Experience Improvement Program (Version: 10.1.2531.0)
SUPERAntiSpyware (Version: 5.5.1012)
swMSM (Version: 12.0.0.1)
Symantec Endpoint Protection (Version: 11.0.5002.333)
The Sims Complete Collection
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Visual Studio 2010 Prerequisites - English (Version: 10.0.30319)
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (Version: 4.0.8080.0)
Web Deployment Tool (Version: 1.1.0618)
WebEx
Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) (Version: 01/29/2010 1.4.1.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Install Manager

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 3959.12 MB
Available physical RAM: 2259.02 MB
Total Pagefile: 7916.41 MB
Available Pagefile: 6068.39 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.66 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:455.84 GB) (Free:111.85 GB) NTFS

========================= Users: ========================================

User accounts for \\KARL-DESKTOP

Administrator            Guest                    Karl                    
KyleKelsey              

**** End of log ****



#4 cryptodan

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Posted 03 March 2014 - 05:41 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 kschwi

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Posted 03 March 2014 - 05:48 PM

How long should it take to copy to the clipboard? I've clicked on that a few times with no success.



#6 kschwi

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Posted 03 March 2014 - 06:36 PM

http://speccy.piriform.com/results/3y06n0aSBjHgQeDvTYFo0uK

I couldn't copy to clipboard. Too big perhaps? I opened in new browser. Here is the link.

http://speccy.piriform.com/results/3y06n0aSBjHgQeDvTYFo0uK

#7 cryptodan

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Posted 05 March 2014 - 06:58 PM

Please download and remove Symantec with the Norton Removal Tool. Sometimes Norton may cause weird issues.

#8 kschwi

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Posted 05 March 2014 - 07:14 PM

Will do. Should I download and install another anti-virus program afterwards? I have Avira-Free on my laptop.

Edited by kschwi, 05 March 2014 - 07:15 PM.





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