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How do I get rid of PUPs?


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#1 Udp5*

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Posted 03 March 2014 - 01:40 PM

Hi people, I'm having a lot of problems with adds popping up and kicking me out of websites.  My IT guy says to NOT click anywhere in these boxes because this will make the problem worse.  These pop-ups keep telling me I need to update my video or media player.  IT guy says I should bring up TASK MANAGER and click 'end task' which I have been doing.  Task Master has not done a very good job of getting rid of these PUPs.  At least I can switch back to the window I was in by clicking 'switch task' .  Some of the adds are by Viewpassword.  Another offending program is outlined as jsf.jsticket.net and ggk.findsection.net by TASKMASTER.  My operating system is Windows 7 home premium.  I'm going to go check Revouninstaller to see if I can get any results with this.  Hope this is not too convoluted!  Good advice is appreciated! 

 

             

                                                                                                Thanks, Udp5*

 

note:  ViewPassword, jsf.jsticket.net, ggk.findsection.net are NOT listed in my programs, so I don't know how to uninstall.


Edited by Udp5*, 03 March 2014 - 02:11 PM.


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#2 xXToffeeXx

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Posted 03 March 2014 - 01:51 PM

Hi,
 
Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • Click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

 

-------------
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

-------------

Please download Malwarebytes Anti-Malware photo.jpg?sz=48 and save it to your desktop.

  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Double-click on the renamed file to install, then follow these instructions for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues

Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

 

xXToffeeXx~


Edited by xXToffeeXx, 03 March 2014 - 01:51 PM.

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#3 quietman7

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Posted 03 March 2014 - 05:34 PM

How do I get rid of PUPs?

After xXToffeeXx helps you remove them, read About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) and learn how to avoid them in the first place.
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