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How do I know if a Recovery disc is any good.


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9 replies to this topic

#1 Robert Sukovich

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Posted 03 March 2014 - 11:53 AM

Recently, after two weeks and a llitany of excuses, I received a Recovery disk from Samsung. I really pursued this and ended up circumventing the first contacts, I went higher in the pecking order. Supposedly, they didn't have any and were waiting for a new supply but after a couple of days I got one. Now I'm wondering if they dug one up somewhere, not knowing if it works or not, just to get me off their backs. I am able to only do a partial recovery.



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#2 SpywareDoctor

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Posted 03 March 2014 - 12:01 PM

You're right, the only way to know if a Recovery disc will actually work is to try it. And if it fails, it is not a Recovery disc, it's junk. :( :)



#3 rotor123

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Posted 03 March 2014 - 12:22 PM

Hi,

that is one reason. What error messages did You receive?
 
Other Reasons:
1. Bad disk or disk for different computer. Check the label.
1a. Dirty or scratched disk.
2. Bad Hard Drive on the computer. Test the hard drive.
3. Defective Optical drive that has trouble reading the disk.
4. Bad memory. Test
 

Hard Drive test
What brand hard drive is in Your Samsung? You will most likely be able to run Seatools for DOS to check the hard drive. It seems to work for most brands of drive. You may have to go into the BIOS setup and set the hard drive controller to IDE or compatibility mode to run the test.  Run the long and the short test.

 

Memory Test
***** A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:
8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:
10. Once the CD is created, boot from it, and memtest will automatically start to run.


The running program will look something like this depending on the size and number of ram modules installed:


main_menu.jpg

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

testarea_cu.jpg


The following image is the test results area:

800px-Memtest86%2B_2-errors-found.jpg

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

 

Good Luck

Roger


Edited by rotor123, 03 March 2014 - 12:33 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#4 Robert Sukovich

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Posted 03 March 2014 - 01:28 PM

Roger. Thanks for your reply. This whole thing started when my healthy Samsung 365E5C-SO5 laptop refusing to open with my homepage. The proper box was checked to effect that but for some reason, it just wouldn't do it. I opted to do a system restore to resolve the problem and I followed the instructions in the computer "help" to a "T" and I was rewarded with a Recovery screen which told me that: You PC needs to be repaired, A required device isn't connected or can't be accessed.  Error code:Oxc0000185. You'll need to use the recovery tools on your installation media and if you don't have the contact your system administrator or the PC manufacturer. I contacted Samsung and after a lengthy chat, I was able to get the recovery disk. There is more and it's long and I'll spare you of that and just start with answering your Q about the message and how the problem developed..
 



#5 rotor123

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Posted 04 March 2014 - 04:57 PM

I hope You run the hardware diagnostics. Being sure You are working from a sound foundation is important.

 

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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167 @ June 2015


#6 Robert Sukovich

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Posted 05 March 2014 - 10:37 PM

I did a recheck and the only thing I came up with is that the USB2.0-CPW doesn't have a driver. Is that relative to my problem?



#7 rotor123

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Posted 06 March 2014 - 11:04 AM

So the recovery disk did work?

And the only problem is that the "the USB2.0-CPW doesn't have a driver"?

If so have You tried talking to Samsung support to get that driver.

 

Their support page http://www.samsung.com/us/support/owners/product/NP365E5C-S01US#

seems to be useless as it has a download link that says "Download data unavailable"

 

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#8 Robert Sukovich

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Posted 06 March 2014 - 11:29 AM

Yes, the disc did work but not at first. After I posted, I went in and kept trying over and over and then something happened to make it start but; I could never get past that first restart and had to start it again and it wouldn't go any further. I took it out and started trying those options at the bottom of the Recovery page and as I said in one of the posts, the only option that took me anywhere was the Esc key which took be to the BIOS and there, I kept trying different things and discovered that I could access the computer by going to the EXIT page and clicking on Windows Boot Manager. As far as I'm concerned, the disc did not do the job and I was wondering if there was something wrong with it. There are no scratches or what look like anything on the surface of it that would prevent it from working. After getting the run around from the Samsung tech department about when I was going to get my disc. I sent an e-mail to the CEO, (customers are invited to do so) and a couple of days later, I got a phone call from someone telling me that my disc would arrive in two days and it did and that they were waiting for their supply to be replenished. I did get my disc in two days and that aroused my suspicion that they dug one up somewhere to get me off their backs and I still think that and believe the one I got is not completely effective.



#9 rotor123

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Posted 06 March 2014 - 12:44 PM

Is that missing driver for the card reader?

Can I presume that all else is OK?

 

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#10 Robert Sukovich

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Posted 06 March 2014 - 01:45 PM

Yes, I just rechecked and the result is the same.






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