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Can't get Windows 8.1 to load IE websites


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10 replies to this topic

#1 larryt4

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Posted 02 March 2014 - 08:10 PM

after logging on to computer, I go to desktop tile for the oldstyle homepage.  I click IE, and I just get "loading....... where my intended website is the .........  I never get an error message that I can't connect to the network.  I connect to a wired port on our router, and we have a laptop connecting to a wireless port on the router.  No problem there.

 



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#2 cryptodan

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Posted 02 March 2014 - 08:50 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 larryt4

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Posted 04 March 2014 - 08:57 AM

Ran the toolbox, posted the findings which seem normal, but nothing was fixed.  I did find that restarting in safe mode has the internet working - you just can't download or run virus scan software(Norton).



#4 cryptodan

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Posted 04 March 2014 - 06:41 PM

You did not post the finding, so can you please post the results.txt file?

#5 larryt4

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Posted 04 March 2014 - 10:35 PM

Sorry - here is the txt copy

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Larry (administrator) on 03-03-2014 at 13:52:18
Running from "H:\"
Microsoft Windows 8.1  (X64)
Boot Mode: Network
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Qualcomm Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.30) = Ethernet (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Therkildsen
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 4C-72-B9-80-CC-9A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7006:7f2e:9bdb:4183%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, March 3, 2014 1:45:45 PM
   Lease Expires . . . . . . . . . . : Tuesday, March 4, 2014 1:45:45 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 256668345
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-51-FF-74-4C-72-B9-80-CC-9A
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4006:802::1003
   173.194.43.1
   173.194.43.2
   173.194.43.3
   173.194.43.4
   173.194.43.5
   173.194.43.6
   173.194.43.7
   173.194.43.8
   173.194.43.9
   173.194.43.14
   173.194.43.0

Pinging google.com [173.194.43.0] with 32 bytes of data:
Reply from 173.194.43.0: bytes=32 time=27ms TTL=53
Reply from 173.194.43.0: bytes=32 time=25ms TTL=53

Ping statistics for 173.194.43.0:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 27ms, Average = 26ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=36ms TTL=51
Reply from 98.139.183.24: bytes=32 time=39ms TTL=51

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 36ms, Maximum = 39ms, Average = 37ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  3...4c 72 b9 80 cc 9a ......Qualcomm Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.30)
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.67     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.67    276
     192.168.1.67  255.255.255.255         On-link      192.168.1.67    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.67    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.67    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.67    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  3    276 fe80::/64                On-link
  3    276 fe80::7006:7f2e:9bdb:4183/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/03/2014 01:48:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16518, time stamp: 0x52f347b2
Faulting module name: MFMediaEngine.dll, version: 6.3.9600.16408, time stamp: 0x523d2765
Exception code: 0xc0000005
Fault offset: 0x00076747
Faulting process id: 0xcd0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5

Error: (03/03/2014 01:48:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16518, time stamp: 0x52f347b2
Faulting module name: MFMediaEngine.dll, version: 6.3.9600.16408, time stamp: 0x523d2765
Exception code: 0xc0000005
Fault offset: 0x00076747
Faulting process id: 0x980
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5

Error: (03/03/2014 01:43:05 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1240

Start Time: 01cf370f58ef868a

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: a5d956f4-a303-11e3-bed4-4c72b980cc9a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (03/03/2014 01:41:29 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: b04

Start Time: 01cf370f79ebce1e

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: 6e1b1970-a303-11e3-bed4-4c72b980cc9a

Faulting package full name: JMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4myg

Faulting package-relative application ID: App

Error: (02/24/2014 05:40:39 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1b4c

Start Time: 01cf31b0baa679de

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: aee80141-9da4-11e3-bed4-4c72b980cc9a

Faulting package full name: JMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4myg

Faulting package-relative application ID: App

Error: (02/24/2014 05:25:39 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 17dc

Start Time: 01cf31aea234ed3d

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: 96289a15-9da2-11e3-bed4-4c72b980cc9a

Faulting package full name: JMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4myg

Faulting package-relative application ID: App

Error: (02/24/2014 05:10:39 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1230

Start Time: 01cf31ac89c14f03

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: 7d8f0330-9da0-11e3-bed4-4c72b980cc9a

Faulting package full name: JMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4myg

Faulting package-relative application ID: App

Error: (02/22/2014 11:31:47 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1480

Start Time: 01cf304f73359afa

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: 672c5a42-9c43-11e3-bed4-4c72b980cc9a

Faulting package full name: JMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4myg

Faulting package-relative application ID: App

Error: (02/22/2014 11:01:47 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 900

Start Time: 01cf304b424fb217

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: 3646b25a-9c3f-11e3-bed4-4c72b980cc9a

Faulting package full name: JMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4myg

Faulting package-relative application ID: App

Error: (02/22/2014 10:31:47 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1488

Start Time: 01cf304711696a48

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: 05605222-9c3b-11e3-bed4-4c72b980cc9a

Faulting package full name: JMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4myg

Faulting package-relative application ID: App

System errors:
=============
Error: (03/03/2014 01:52:28 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/03/2014 01:52:28 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/03/2014 01:52:28 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/03/2014 01:52:28 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/03/2014 01:52:28 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (03/03/2014 01:52:23 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/03/2014 01:52:23 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/03/2014 01:52:19 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/03/2014 01:52:19 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (03/03/2014 01:52:19 PM) (Source: DCOM) (User: THERKILDSEN)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}

Microsoft Office Sessions:
=========================
Error: (03/03/2014 01:48:41 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1651852f347b2MFMediaEngine.dll6.3.9600.16408523d2765c000000500076747cd001cf37112d25e8d3C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SYSTEM32\MFMediaEngine.dll7030cfa7-a304-11e3-bed5-4c72b980cc9a

Error: (03/03/2014 01:48:25 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1651852f347b2MFMediaEngine.dll6.3.9600.16408523d2765c00000050007674798001cf371124a3a501C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SYSTEM32\MFMediaEngine.dll6654ff39-a304-11e3-bed5-4c72b980cc9a

Error: (03/03/2014 01:43:05 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20413124001cf370f58ef868a4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exea5d956f4-a303-11e3-bed4-4c72b980cc9amicrosoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (03/03/2014 01:41:29 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.16384b0401cf370f79ebce1e4294967295C:\WINDOWS\system32\backgroundTaskHost.exe6e1b1970-a303-11e3-bed4-4c72b980cc9aJMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4mygApp

Error: (02/24/2014 05:40:39 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.163841b4c01cf31b0baa679de4294967295C:\WINDOWS\system32\backgroundTaskHost.exeaee80141-9da4-11e3-bed4-4c72b980cc9aJMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4mygApp

Error: (02/24/2014 05:25:39 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.1638417dc01cf31aea234ed3d4294967295C:\WINDOWS\system32\backgroundTaskHost.exe96289a15-9da2-11e3-bed4-4c72b980cc9aJMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4mygApp

Error: (02/24/2014 05:10:39 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.16384123001cf31ac89c14f034294967295C:\WINDOWS\system32\backgroundTaskHost.exe7d8f0330-9da0-11e3-bed4-4c72b980cc9aJMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4mygApp

Error: (02/22/2014 11:31:47 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.16384148001cf304f73359afa4294967295C:\WINDOWS\system32\backgroundTaskHost.exe672c5a42-9c43-11e3-bed4-4c72b980cc9aJMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4mygApp

Error: (02/22/2014 11:01:47 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.1638490001cf304b424fb2174294967295C:\WINDOWS\system32\backgroundTaskHost.exe3646b25a-9c3f-11e3-bed4-4c72b980cc9aJMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4mygApp

Error: (02/22/2014 10:31:47 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.16384148801cf304711696a484294967295C:\WINDOWS\system32\backgroundTaskHost.exe05605222-9c3b-11e3-bed4-4c72b980cc9aJMAS.274916F57B3C3_1.4.0.0_x64__192sh9yqn4mygApp

=========================== Installed Programs ============================

4 Elements II (Version: 2.2.0.98)
Adobe Photoshop Elements 11 (Version: 11.0)
Adobe Photoshop Elements 12 (Version: 12.0)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Amazon Cloud Player (Version: 2.2.0.399)
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
Ask Toolbar (Version: 12.10.2.3521)
Avery Wizard 4.0 (Version: 4.0.103)
Bejeweled 3 (Version: 2.2.0.98)
Bonjour (Version: 3.0.0.10)
Build-a-lot 4 - Power Source (Version: 2.2.0.98)
CaddieSync Express 1.5.14 (Version: 1.5.14)
Chuzzle Deluxe (Version: 2.2.0.95)
Cradle Of Egypt Collector's Edition (Version: 2.2.0.98)
Cradle of Rome 2 (Version: 2.2.0.98)
CyberLink LabelPrint (Version: 2.5.1.5510)
CyberLink Media Suite 10 (Version: 10.0.1.1916)
CyberLink Power2Go 8 (Version: 8.0.1.1902)
CyberLink PowerDVD (Version: 10.0.1.4319)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Elements 11 Organizer (Version: 11.0)
Elements 12 Organizer (Version: 12.0)
Elevated Installer (Version: 2.3.16.0)
Energy Star (Version: 1.0.8)
Farm Frenzy (Version: 2.2.0.98)
FATE: The Cursed King (Version: 2.2.0.97)
Final Drive Fury (Version: 2.2.0.95)
FlatOut 2 (Version: 2.2.0.98)
Garmin Express (Version: 2.3.16.0)
Garmin Express Tray (Version: 2.3.16.0)
Google Chrome (Version: 33.0.1750.117)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
Governor of Poker 2 Premium Edition (Version: 2.2.0.95)
Hoyle Card Games (Version: 2.2.0.95)
HP Connected Music (Meridian - installer) (Version: v1.0)
HP Connected Remote (Version: 1.0.1202)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Games (Version: 1.0.3.0)
HP IDF Software (Version: 11.15.1000)
HP Postscript Converter (Version: 3.1.3554)
HP Quick Start (Version: 1.0.4660.30220)
HP Registration Service (Version: 1.0.5976.4186)
HP Support Information (Version: 12.00.0000)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 9.17.10.3347)
Intel® SDK for OpenCL - CPU Only Runtime Package
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
Jewel Match 3 (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Luxor Evolved (Version: 2.2.0.98)
Mahjongg Dimensions Deluxe: Tiles in Time (Version: 2.2.0.98)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mortimer Beckett and the Crimson Thief Premium Edition (Version: 2.2.0.98)
MSVCRT (Version: 15.4.2862.0708)
Mystery P.I. - Curious Case of Counterfeit Cove (Version: 2.2.0.98)
Norton Internet Security (Version: 21.1.0.18)
Peggle Nights (Version: 2.2.0.98)
Penguins! (Version: 2.2.0.98)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
PSE11 STI Installer (Version: 11.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
Recovery Manager (Version: 5.5.0.5530)
Roads of Rome 3 (Version: 2.2.0.98)
Sansa Updater (Version: 1.313)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Silicon Laboratories CP210x USB to UART Bridge (Driver Removal)
Tales of Lagoona (Version: 2.2.0.110)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Update Installer for WildTangent Games App
Vacation Quest™ - Australia (Version: 2.2.0.98)
WD Drive Utilities (Version: 1.0.1.5)
WD Security (Version: 1.0.3.3)
WD SmartWare (Version: 1.6.2.6)
WildTangent Games (Version: 1.0.3.0)
WildTangent Games App (Version: 4.0.9.6)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 15%
Total physical RAM: 6010.74 MB
Available physical RAM: 5054.95 MB
Total Pagefile: 6970.74 MB
Available Pagefile: 6096.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.71 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:912.65 GB) (Free:859.19 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:17.04 GB) (Free:2.07 GB) NTFS
6 Drive h: (KINGSTON) (Removable) (Total:3.65 GB) (Free:3.55 GB) FAT32

========================= Users: ========================================

User accounts for \\THERKILDSEN

Administrator            Guest                    Larry                   

**** End of log ****



#6 cryptodan

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Posted 05 March 2014 - 06:56 PM

Please download and remove Norton via the Norton Removal Tool to see if you can load websites in IE.

#7 larryt4

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Posted 05 March 2014 - 09:10 PM

So, if I disable my virus protection and websites load and operate normally, then the Norton is malfunctioning? Is there a more foolproof A/V?

#8 cryptodan

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Posted 05 March 2014 - 09:13 PM

If this is Windows 8.1 then it has Windows Defender already.

#9 larryt4

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Posted 07 March 2014 - 11:43 AM

Well, the root of my problem is websites don't open. I cannot open IE to get to my email, or open the bp website to get to this thread and run the Norton Removal Tool. I'm pretty sure I can just go to my app page and uninstall Norton.... but I checked my Windows Defender, and while I have the app, when I checked it's status it says it is not on and can't be on while other spyware is loaded. I've always found that spyware is predatory, one detracts from the other. If I uninstall Norton, will I be able to turn Windows Defender on? Since the PC works in Safe Mode, does that mean one of the installed programs has decided to interfere with internet connections?
What about trying to do a restore from a month ago when I was having no trouble?

#10 acerts04

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Posted 07 March 2014 - 12:08 PM

Please uninstall both of the two google toolbars that you have installed and also the ask toolbar for internet explorer from add/remove programs. Then restart and see if IE is working normally again.

Please report back to let us know if that had helped

Edited by acerts04, 07 March 2014 - 08:30 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#11 cryptodan

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Posted 07 March 2014 - 07:32 PM

Yes if you remove Norton, then you can start up Windows Defender.




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