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MS apps connectivity corrupted


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#1 b.groves

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Posted 02 March 2014 - 04:35 PM

Moved from Bus Apps to AII - Hamluis.

 

Techs:

I have a W7 Pro desktop that can no longer use Outlook 2010. When I do an email test, I get the following error messages:

1. Log into incoming mail server(POP3): Cannot connect to the network.  Verify your network connection or modem

2. Send Test e-mail message: Cannot find the email server.  Verify the server information in your account properties

On the reinstall of Office 2010, I notice that I get a similar error when I try and Activate over the Internet.  There is some application connectivity issue that is shared between Microsoft apps .  I can open IE to any page on WWW so I am connected to the LAN and Internet.

 

User claims problem showed up after 4-5 failed attempts to install LogMeIn .I am not sure that is all.

 

Troubleshooting done and results:

1.Verified POP3 and SMTP servers - no issues found

2. Repair PST - still broken

3. Uninstall Outlook 2010 and reinstall - still broken

4. Used IP address rather than DNS name for POP3 and SMTP servers - still broken

5. Uninstall Office 2010.  Run some MS FixIt app to remove all Office 2010 registry entries and other files. Reinstall Office Suite 2010- still broken.

6.  Installed Mozilla Thunderbird email client - it works just fine.

7.  pc is Virus free according to TrendMicro WFS Standard and Malwarebytes scans.

8. Made sure LogMeIn was completely un-installed.

 

Any ideas,

Thanks,

Brian

Attached Files


Edited by hamluis, 04 March 2014 - 07:26 PM.
Moved from Win 7 to Business Applications - Hamluis.


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#2 cryptodan

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Posted 02 March 2014 - 04:40 PM

Can you ping the IP addresses of the mail servers?

#3 hamluis

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Posted 02 March 2014 - 05:12 PM

Disregarding Outlook/email...any connectivity problems?

 

Other observed system anomalies?

 

Louis



#4 NickAu

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Posted 02 March 2014 - 08:10 PM

 

Uninstall Outlook 2010 and reinstall - still broken

Did you clear out all the original config files from appdata or where ever it is stored?

I once had a similar problem with Firefox( I messed it up by experementing) I un installed re installed nothing then I noticed a check box during 5th un install that said something like remove personal settings and folders( If I remember right) did that re installed and it worked fine.

Just a suggestion.



#5 b.groves

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Posted 02 March 2014 - 10:55 PM

The attached screen shot shows the successful pings to the IP of the mail server.  I can't remember for sure if I pinged the DNS name of the mail server but I believe I did and I believe they were successful.  Every thing looks fine to me except Outlook and Microsoft Product Activation.



#6 b.groves

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Posted 02 March 2014 - 10:59 PM

NickAu1:

I thought the Microsoft Fixit program did that.  It was my intent to remove bad registry entries and old install files.  Would you have a suggestion where the Office Config files that need to be removed between installs, are located?  Thanks, Brian



#7 cryptodan

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Posted 03 March 2014 - 02:07 PM

Can you redo the pings, as the attachment does not do this thread one bit of service do it being so small.

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#8 b.groves

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Posted 04 March 2014 - 01:28 PM

note:  pings to mail server using DNS name and IP Address are successful.

I'm not sure I see anything in the MiniToolBox output below???

Thanks,

Brian

 
C:\Users\account>ping mail.davis-cpa.com
 
Pinging win-mail02.hostmanagement.net [204.12.43.71] with 32 bytes of data:
Reply from 204.12.43.71: bytes=32 time=42ms TTL=109
Reply from 204.12.43.71: bytes=32 time=50ms TTL=109
Reply from 204.12.43.71: bytes=32 time=49ms TTL=109
Reply from 204.12.43.71: bytes=32 time=49ms TTL=109
 
Ping statistics for 204.12.43.71:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 42ms, Maximum = 50ms, Average = 47ms
 
C:\Users\account>ping 204.12.43.71
 
Pinging 204.12.43.71 with 32 bytes of data:
Reply from 204.12.43.71: bytes=32 time=58ms TTL=109
Reply from 204.12.43.71: bytes=32 time=77ms TTL=109
Reply from 204.12.43.71: bytes=32 time=267ms TTL=109
Reply from 204.12.43.71: bytes=32 time=265ms TTL=109
 
Ping statistics for 204.12.43.71:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 58ms, Maximum = 267ms, Average = 166ms
 

 

--------------------------------

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Accountant6 (administrator) on 04-03-2014 at 13:10:29
Running from "C:\Users\account\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : PS-B639-C
   Primary Dns Suffix  . . . . . . . : davis.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : davis.local
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 6C-71-D9-A0-2B-BE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : 6C-71-D9-A0-2B-BE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : davis.local
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 74-27-EA-51-45-93
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.120(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, March 03, 2014 5:03:37 PM
   Lease Expires . . . . . . . . . . : Saturday, March 08, 2014 5:03:35 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.3
   DNS Servers . . . . . . . . . . . : 192.168.1.3
                                       68.94.156.1
                                       68.94.157.1
   Primary WINS Server . . . . . . . : 192.168.1.3
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.davis.local:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : davis.local
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cpa3.davis.local
Address:  192.168.1.3
 
Name:    google.com
Addresses:  2607:f8b0:4002:c07::64
 74.125.21.101
 74.125.21.138
 74.125.21.113
 74.125.21.100
 74.125.21.102
 74.125.21.139
 
 
Pinging google.com [74.125.21.138] with 32 bytes of data:
Reply from 74.125.21.138: bytes=32 time=23ms TTL=42
Reply from 74.125.21.138: bytes=32 time=20ms TTL=42
 
Ping statistics for 74.125.21.138:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 23ms, Average = 21ms
Server:  cpa3.davis.local
Address:  192.168.1.3
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=89ms TTL=45
Reply from 98.138.253.109: bytes=32 time=74ms TTL=45
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 74ms, Maximum = 89ms, Average = 81ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...6c 71 d9 a0 2b be ......Microsoft Virtual WiFi Miniport Adapter
 12...6c 71 d9 a0 2b be ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
 11...74 27 ea 51 45 93 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.120     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.120    266
    192.168.1.120  255.255.255.255         On-link     192.168.1.120    266
    192.168.1.255  255.255.255.255         On-link     192.168.1.120    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.120    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.120    266
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\AdpeakProxy64.dll [439296] (Adpeak, Inc.)
x64-Catalog9 02 C:\Windows\System32\AdpeakProxy64.dll [439296] (Adpeak, Inc.)
x64-Catalog9 03 C:\Windows\System32\AdpeakProxy64.dll [439296] (Adpeak, Inc.)
x64-Catalog9 04 C:\Windows\System32\AdpeakProxy64.dll [439296] (Adpeak, Inc.)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 15 C:\Windows\System32\AdpeakProxy64.dll [439296] (Adpeak, Inc.)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/04/2014 09:09:43 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'
 
Error: (03/04/2014 09:09:43 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_22; ;DBF=\\cpa3\Quickbooks_Financial\CMP Management\CMP Management Group, Inc..QBW;ENG=QB_data_engine_22;DBN=c091bdb14597456c8640807022a75bbb
 
Error: (03/04/2014 09:09:43 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
Connection Error:Invalid user ID or password
 
Error: (03/04/2014 08:46:03 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'
 
Error: (03/04/2014 08:46:03 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_22; ;DBF=\\cpa3\Quickbooks_Financial\Winmer LLC\Winmer LLC.QBW;ENG=QB_data_engine_22;DBN=27a38e5d2a5d46f8ba434bcc58c00f7e
 
Error: (03/04/2014 08:46:03 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
Connection Error:Invalid user ID or password
 
Error: (03/04/2014 08:05:37 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'
 
Error: (03/04/2014 08:05:37 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_22; ;DBF=\\cpa3\Quickbooks_Financial\Local Kitchen & Tap\Local Kitchen & Tap 4.11.13.QBW;ENG=QB_data_engine_22;DBN=e66f13308165464bb60709837bc835f7
 
Error: (03/04/2014 08:05:37 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Accountant 2012":
Connection Error:Invalid user ID or password
 
Error: (03/04/2014 08:05:31 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
 
System errors:
=============
Error: (03/04/2014 00:13:50 PM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not determine the computer account to enforce Group Policy settings. This may be transient. Group Policy settings, including computer configuration, will not be enforced for this computer.
 
Error: (03/04/2014 11:41:21 AM) (Source: Microsoft-Windows-GroupPolicy) (User: DAVIS-LOCAL)
Description: The processing of Group Policy failed. Windows attempted to retrieve new Group Policy settings for this user or computer. Look in the details tab for error code and description. Windows will automatically retry this operation at the next refresh cycle. Computers joined to the domain must have proper name resolution and network connectivity to a domain controller for discovery of new Group Policy objects and settings. An event will be logged when Group Policy is successful.
 
Error: (03/04/2014 11:18:48 AM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain DAVIS-LOCAL due to the following: 
%%1311
 
This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists,
please contact your domain administrator.
 
 
 
ADDITIONAL INFO
 
If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.
 
Error: (03/04/2014 10:18:49 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not determine the computer account to enforce Group Policy settings. This may be transient. Group Policy settings, including computer configuration, will not be enforced for this computer.
 
Error: (03/04/2014 09:59:21 AM) (Source: Microsoft-Windows-GroupPolicy) (User: DAVIS-LOCAL)
Description: The processing of Group Policy failed. Windows attempted to retrieve new Group Policy settings for this user or computer. Look in the details tab for error code and description. Windows will automatically retry this operation at the next refresh cycle. Computers joined to the domain must have proper name resolution and network connectivity to a domain controller for discovery of new Group Policy objects and settings. An event will be logged when Group Policy is successful.
 
Error: (03/04/2014 08:23:48 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not determine the computer account to enforce Group Policy settings. This may be transient. Group Policy settings, including computer configuration, will not be enforced for this computer.
 
Error: (03/04/2014 08:02:20 AM) (Source: Microsoft-Windows-GroupPolicy) (User: DAVIS-LOCAL)
Description: The processing of Group Policy failed. Windows attempted to retrieve new Group Policy settings for this user or computer. Look in the details tab for error code and description. Windows will automatically retry this operation at the next refresh cycle. Computers joined to the domain must have proper name resolution and network connectivity to a domain controller for discovery of new Group Policy objects and settings. An event will be logged when Group Policy is successful.
 
Error: (03/04/2014 06:43:48 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not determine the computer account to enforce Group Policy settings. This may be transient. Group Policy settings, including computer configuration, will not be enforced for this computer.
 
Error: (03/04/2014 05:03:47 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not determine the computer account to enforce Group Policy settings. This may be transient. Group Policy settings, including computer configuration, will not be enforced for this computer.
 
Error: (03/04/2014 04:43:59 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error: 
%%-2147024809
 
 
Microsoft Office Sessions:
=========================
Error: (03/04/2014 09:09:43 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'
 
Error: (03/04/2014 09:09:43 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012Connection String:CON=QBConnectionPool-Probe-QB_data_engine_22; ;DBF=\\cpa3\Quickbooks_Financial\CMP Management\CMP Management Group, Inc..QBW;ENG=QB_data_engine_22;DBN=c091bdb14597456c8640807022a75bbb
 
Error: (03/04/2014 09:09:43 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012Connection Error:Invalid user ID or password
 
Error: (03/04/2014 08:46:03 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'
 
Error: (03/04/2014 08:46:03 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012Connection String:CON=QBConnectionPool-Probe-QB_data_engine_22; ;DBF=\\cpa3\Quickbooks_Financial\Winmer LLC\Winmer LLC.QBW;ENG=QB_data_engine_22;DBN=27a38e5d2a5d46f8ba434bcc58c00f7e
 
Error: (03/04/2014 08:46:03 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012Connection Error:Invalid user ID or password
 
Error: (03/04/2014 08:05:37 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'
 
Error: (03/04/2014 08:05:37 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012Connection String:CON=QBConnectionPool-Probe-QB_data_engine_22; ;DBF=\\cpa3\Quickbooks_Financial\Local Kitchen & Tap\Local Kitchen & Tap 4.11.13.QBW;ENG=QB_data_engine_22;DBN=e66f13308165464bb60709837bc835f7
 
Error: (03/04/2014 08:05:37 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Accountant 2012Connection Error:Invalid user ID or password
 
Error: (03/04/2014 08:05:31 AM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Reader X (10.1.9) (Version: 10.1.9)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.14.8.0)
Belarc Advisor 8.4 (Version: 8.4.0.0)
Bing Bar (Version: 7.0.610.0)
Cartoon Generator 4.0
Chaos 7 (Version: )
Citrix Online Launcher (Version: 1.0.117)
Creative Solutions Accounting - Workstation
D3DX10 (Version: 15.4.2368.0902)
FileCabinet CS Print Driver (Version: 12.1.0)
Google Chrome (Version: 33.0.1750.146)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
GoToMeeting 6.1.0.1312 (Version: 6.1.0.1312)
HP LaserJet Professional P1100-P1560-P1600 Series
hppLaserJetService (Version: 001.001.0.0)
hppP1100P1560P1600SeriesLaserJetService (Version: 001.001.0.0)
hppusgP1100P1560P1600Series (Version: 1.0.0.1)
HPSSupply (Version: 2.1.1.0000)
Infragisticsv112Install 2013 (Version: 13.1.0)
Infragisticsv62Install 2010 (Version: 10.1.0)
Intel® Processor Graphics (Version: 8.15.10.2618)
Intel® Rapid Storage Technology (Version: 10.6.0.1002)
Junk Mail filter update (Version: 15.4.3502.0922)
Kyocera Product Library (Version: 2.0.0713)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Home and Business 2010 (Version: 14.0.4763.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.4763.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Single Image 2010 (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40303)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40308)
Mozilla Maintenance Service (Version: 24.3.0)
Mozilla Thunderbird 24.3.0 (x86 en-US) (Version: 24.3.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
PDF Creator
QuickBooks (Version: 20.0.4017.807)
QuickBooks (Version: 22.0.4015.2206)
QuickBooks (Version: 23.0.4011.2305)
QuickBooks Premier: Accountant Edition 2010 (Version: 20.0.4017.807)
QuickBooks Premier: Accountant Edition 2012 (Version: 22.0.4015.2206)
QuickBooks Premier: Accountant Edition 2013 (Version: 23.0.4001.2305)
RadioRage Internet Explorer Toolbar
Realtek High Definition Audio Driver (Version: 6.0.1.6526)
ScorpionSaver (Version: 1.0.0.0)
ScorpionSaver Services (Version: 1.0.0.0)
Smilebox (Version: 1.0.0.26501)
ToolBox CS (Version: 111.2.161)
Trend Micro Worry-Free Business Security Agent (Version: 1.0.0)
Trend Micro Worry-Free Business Security Agent (Version: 7.0)
Trend Micro Worry-Free Business Security Agent (Version: 7.0.2316)
TValue 5
UltraTax Font Installer (Version: 12.00.0000)
uPlayer (Version: 1.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
 
**** End of log ****


#9 cryptodan

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Posted 04 March 2014 - 06:40 PM

Please download TDSSKiller exe version to your desktop. Double-click on TDSSKiller.exe to run the tool for known TDSS variants. Vista/Windows 7 users right-click and select Run As Administrator.
  •     Click on Change Parameters and click Detect TDLFS File System.
  •     Click the Start Scan button.
  •     Do not use the computer during the scan
  •     If the scan completes with nothing found, click Close to exit.
  •     If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  •     Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  •     Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  •     A TDSSKiller text file would be saved in Local Disk C.
  •     Copy and paste the contents of that file in your next reply.
ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
Also please run the following: http://www.trendmicro.com/ftp/products/wfbs/SA_Uninstall_1315.exe

#10 b.groves

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Posted 09 March 2014 - 07:54 PM

TDSSkiller scanned 446 objects and found 0 issues.

 

AdwCleaner found 0 issues.

# AdwCleaner v3.020 - Report created 09/03/2014 at 20:34:32
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Accountant6 - PS-B639-C
# Running from : C:\Users\accountant6\Downloads\AdwCleaner (1).exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Program Files (x86)\MyPC Backup
Folder Deleted : C:\Program Files\Level Quality Watcher
Folder Deleted : C:\Users\accountant6\AppData\LocalLow\iac
File Deleted : C:\Windows\System32\AdpeakProxy.ini
File Deleted : C:\Windows\System32\AdpeakProxy64.dll
File Deleted : C:\Windows\System32\AdpeakProxyOff.ini
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\wajam.com
Key Deleted : HKLM\SOFTWARE\Classes\PCProxy.DataContainer
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\WajamUpdater
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9DC8FA51-B596-4F77-802C-5B295919C205}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3E28F712-0D6C-4EE3-AC8C-8F060F5D7C33}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{533403E2-6E21-4615-9E28-43F4E97E977B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6CE321DA-DC11-45C6-A0FC-4E8A7D978ABC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6EEBC7FF-67DA-4B90-9251-C2C5696E4B48}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{74137531-80F7-406F-9543-7D11385FA8C8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{832599B2-55BF-4437-8F3E-030CF5AEB262}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9B7B034B-944A-4261-B487-862F642F7615}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE91F9CE-0900-4E2A-B673-F3F6E4FC54D9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B1A429DB-FB06-4645-B7C0-0CC405EAD3CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DD67706E-819E-4EBD-BF8D-6D6147CC7A49}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F62A4AF9-58B4-4FEC-89CC-D717A547D8E8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A8E5842E-102B-4289-9D57-3B3F5B5E15D3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{48909954-14FB-4971-A7B3-47E7AF10B38A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5848763C-2668-44CA-ADBE-2999A6EE2858}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{78BA36C9-6036-482B-B48D-ECCA6F964B84}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9638B7D6-11F5-4406-B387-327642A11FFB}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{48909954-14FB-4971-A7B3-47E7AF10B38A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{5848763C-2668-44CA-ADBE-2999A6EE2858}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{78BA36C9-6036-482B-B48D-ECCA6F964B84}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{110A9EA2-8810-4C04-B916-CFD4E9427FEC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{110A9EA2-8810-4C04-B916-CFD4E9427FEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A25AA6E2-1CDE-4D0F-A5D4-4898D7FB3C86}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A5C9CB1C-1C0A-45A2-81CC-1DD342D0A478}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A661D4DC-4BD8-48FC-964B-A24AB8157DE6}
Key Deleted : HKCU\Software\Adpeak, Inc.
Key Deleted : HKCU\Software\AppDataLow\Software\ScorpionSaver
Key Deleted : HKLM\Software\Wajam
Key Deleted : [x64] HKLM\SOFTWARE\Adpeak, Inc.
Key Deleted : [x64] HKLM\SOFTWARE\Scorpion Saver
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6E810AB6-F34E-49A3-A93F-9E503660F718}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
Key Deleted : HKLM\Software\Classes\Installer\Features\6BA018E6E43F3A949AF3E90563067F81
Key Deleted : HKLM\Software\Classes\Installer\Products\6BA018E6E43F3A949AF3E90563067F81
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16428
 
 
-\\ Google Chrome v33.0.1750.146
 
[ File : C:\Users\accountant6\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Users\accountant6\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [12225 octets] - [09/03/2014 19:57:10]
AdwCleaner[R1].txt - [5101 octets] - [09/03/2014 20:31:08]
AdwCleaner[S0].txt - [4836 octets] - [09/03/2014 20:34:32]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4896 octets] ##########


#11 b.groves

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Posted 09 March 2014 - 08:10 PM

JRT Results:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Professional x64
Ran by Accountant6 on Sun 03/09/2014 at 20:49:38.13
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 03/09/2014 at 20:54:09.67
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Farbar Service Scanner results:
 
Farbar Service Scanner Version: 25-02-2014
Ran by Accountant6 (administrator) on 09-03-2014 at 20:58:00
Running from "C:\Users\accountant6\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll
[2013-01-09 21:17] - [2012-11-02 02:00] - 0569856 ____A (Microsoft Corporation) F49F39620FDCAB02D12F5F28602CA636
 
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
 


#12 cryptodan

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Posted 09 March 2014 - 08:16 PM

How is the PC now?

#13 b.groves

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Posted 09 March 2014 - 08:36 PM

I ran the TrendMicro Security Agent Uninstall.  Then I reinstalled so that there would be some AV on the box when the user comes in Monday AM.  

The problem in Outlook still exists.  I also noticed tonight that Adobe Flash Player could not connect to the internet as well to get its update.

I'm stumped and we have done a lot to flush out the internet connectivity problem that only affects some apps.  

Do you think a W7 Repair install is the next step?

Thanks.  Brian



#14 cryptodan

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Posted 09 March 2014 - 08:39 PM

Can you rerun minitoolbox and run it with reset proxy information and post the results?

#15 b.groves

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Posted 09 March 2014 - 08:58 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Accountant6 (administrator) on 09-03-2014 at 21:49:30
Running from "C:\Users\accountant6\Desktop\Cleanup Tools"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
**** End of log ****
 
Issue is still with me.  Damn.  





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