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Window buttons not working in some applications


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25 replies to this topic

#1 tntnb

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Posted 02 March 2014 - 04:04 PM

I am not especially computer literate, but I will explain my problem as best I can.

 

I am using Windows 7. This morning, the window buttons (minimize, restore, close) have ceased operating in either Firefox or Thunderbird. I have to minimize/restore from the taskbar for them to restore operation. 

 

When I minimize and restore the window, the buttons work, but after any other operation in the browser (scroll, change tab, whatever) they stop responding. Another minimize/restore window and they work again but they stop responding again as I explained.

 

Also, I cannot drag and drop icons on the desktop. In addition, none of the function buttons on YouTube (e.g., pause, volume) work.

 

My three kids each have “their own” section of the hard drive on this computer. These problems are not occurring for them. Just for me.

 

I have run Malwarebytes, HitMan Pro, and TDSSKiller. Nothing has been found. I have tried running in safe mode; the problem persists. I suspect some kind of virus but cannot confirm that. Any help would be much appreciated.

 

I’ll supply any other needed info. Thank you.



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#2 Alex&Vanko

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Posted 02 March 2014 - 04:29 PM

My three kids each have “their own” section of the hard drive on this computer.

I don`t understand this.May be they have their own restrictive accounts.Only you have administrator privileges?



#3 tntnb

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Posted 02 March 2014 - 04:36 PM

 

My three kids each have “their own” section of the hard drive on this computer.

I don`t understand this.May be they have their own restrictive accounts.Only you have administrator privileges?

 

Yes, they all have their own accounts. I am the "administrator." I'm sorry, as I said I am not especially computer literate so I don't know the correct terminology.



#4 Alex&Vanko

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Posted 02 March 2014 - 05:15 PM

Download Minitoolbox - http://www.bleepingcomputer.com/download/minitoolbox/

Start the application.Set ticks everywhere and click button GO.After scanning is done a log will appear.Save and attach it here.

It is necessary deeply scanning I think.Download Dr.Web Cute It - http://www.freedrweb.com/download+cureit/?nc=t&lng=en

Accept the agreement.Start the application.Select choose objects for scan.Set ticks everywhere as shown below.

Ashampoo_Snap_2014.02.26_01h38m36s_001_.

 

Click Start scanning.It will take an hour maybe.Show the result as a screenshot if possible.



#5 tntnb

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Posted 02 March 2014 - 06:09 PM

Download Minitoolbox - http://www.bleepingcomputer.com/download/minitoolbox/

Start the application.Set ticks everywhere and click button GO.After scanning is done a log will appear.Save and attach it here.

It is necessary deeply scanning I think.Download Dr.Web Cute It - http://www.freedrweb.com/download+cureit/?nc=t&lng=en

Accept the agreement.Start the application.Select choose objects for scan.Set ticks everywhere as shown below.

Ashampoo_Snap_2014.02.26_01h38m36s_001_.

 

Click Start scanning.It will take an hour maybe.Show the result as a screenshot if possible.

The results of the Minitoolbox scan are shown below.

I will show the results of the Dr. Web Cure It scan when the scanning is complete.

 

Thank you for your help.

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Tom (administrator) on 02-03-2014 at 18:03:55
Running from "C:\Users\Tom\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 adventuresinautism.blogspot.com
127.0.0.1 www.ageofautism.com
127.0.0.1 adventuresinautism.blogspot.com

========================= IP Configuration: ================================

NVIDIA nForce 10/100/1000 Mbps Ethernet  = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Tom-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
   Physical Address. . . . . . . . . : 00-26-2D-2F-1F-66
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::74e2:52d8:4a05:f2e4%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, March 02, 2014 3:39:39 PM
   Lease Expires . . . . . . . . . . : Monday, March 03, 2014 3:39:39 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 234890797
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-80-18-14-00-26-2D-2F-1F-66
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{F2D23429-C71E-400B-8437-B82424892032}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1c7f:11b6:3f57:fe95(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1c7f:11b6:3f57:fe95%11(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    google.com
Addresses:  2607:f8b0:4009:801::1009
      173.194.46.70
      173.194.46.71
      173.194.46.72
      173.194.46.73
      173.194.46.78
      173.194.46.64
      173.194.46.65
      173.194.46.66
      173.194.46.67
      173.194.46.68
      173.194.46.69


Pinging google.com [74.125.225.2] with 32 bytes of data:
Reply from 74.125.225.2: bytes=32 time=98ms TTL=54
Reply from 74.125.225.2: bytes=32 time=94ms TTL=54

Ping statistics for 74.125.225.2:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 94ms, Maximum = 98ms, Average = 96ms
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=48ms TTL=50
Reply from 98.138.253.109: bytes=32 time=50ms TTL=50

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 50ms, Average = 49ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=9ms TTL=128
Reply from 127.0.0.1: bytes=32 time=5ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 5ms, Maximum = 9ms, Average = 7ms
===========================================================================
Interface List
 10...00 26 2d 2f 1f 66 ......NVIDIA nForce 10/100/1000 Mbps Ethernet
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.106     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.106    276
    192.168.1.106  255.255.255.255         On-link     192.168.1.106    276
    192.168.1.255  255.255.255.255         On-link     192.168.1.106    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.106    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.106    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 11     58 2001::/32                On-link
 11    306 2001:0:9d38:6abd:1c7f:11b6:3f57:fe95/128
                                    On-link
 10    276 fe80::/64                On-link
 11    306 fe80::/64                On-link
 11    306 fe80::1c7f:11b6:3f57:fe95/128
                                    On-link
 10    276 fe80::74e2:52d8:4a05:f2e4/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/02/2014 03:40:13 PM) (Source: System Restore) (User: )
Description: System restore ended unexpectedly because of power loss or a program error. Additional information: (Scheduled Checkpoint).

Error: (03/02/2014 03:39:39 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (03/02/2014 03:15:36 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (03/02/2014 03:04:17 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (03/02/2014 02:45:09 PM) (Source: System Restore) (User: )
Description: System restore ended unexpectedly because of power loss or a program error. Additional information: (Scheduled Checkpoint).

Error: (03/02/2014 02:44:47 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (03/02/2014 02:15:49 PM) (Source: TabletServicePen) (User: )
Description: Could not init tablet driver

Error: (03/02/2014 02:11:49 PM) (Source: TabletServicePen) (User: )
Description: Could not init tablet driver

Error: (03/02/2014 01:58:26 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (03/02/2014 01:55:30 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)


System errors:
=============
Error: (03/02/2014 05:20:43 PM) (Source: DCOM) (User: )
Description: {D085A4AB-CAB1-4729-9DF8-FCEEDDBD19E4}

Error: (03/02/2014 03:45:35 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (03/02/2014 03:39:40 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RapportKE64

Error: (03/02/2014 03:39:39 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (03/02/2014 03:39:33 PM) (Source: BugCheck) (User: )
Description: 0x000000f4 (0x0000000000000003, 0xfffffa8005615060, 0xfffffa8005615340, 0xfffff80002fe07b0)C:\Windows\MEMORY.DMP030214-17503-01

Error: (03/02/2014 03:15:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RapportKE64

Error: (03/02/2014 03:15:36 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (03/02/2014 03:14:04 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (03/02/2014 03:14:04 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (03/02/2014 03:14:04 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (12/05/2013 07:04:18 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1238 seconds with 1020 seconds of active time.  This session ended with a crash.

Error: (02/13/2013 00:33:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6662.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 8093 seconds with 4680 seconds of active time.  This session ended with a crash.

Error: (10/21/2012 09:36:27 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 13, Application Name: Microsoft Office OneNote, Application Version: 12.0.6606.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 47 seconds with 0 seconds of active time.  This session ended with a crash.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 1.6.65)
Adobe Acrobat 7.0 Professional (Version: 7.1.0)
Adobe Acrobat 7.1.0 Professional (Version: 7.1.0)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Help Manager (Version: 4.0.244)
Adobe InCopy CS6 (Version: 8.0)
Adobe Photoshop Elements 7.0 (Version: 7.0)
Adobe Reader XI (Version: 11.0.00)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
Amazon MP3 Downloader 1.0.10
And Yet It Moves 1.2.0
A-PDF Page Cut
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ArtMoney SE v7.35.1 (Version: 7.35)
Atom Zombie Smasher
Bamboo
Bejeweled 2 Deluxe (Version: 2.2.0.82)
BitTorrent (Version: 7.8.2.30417)
Blackhawk Striker 2 (Version: 2.2.0.82)
Blackjack Tutor version 1.0.28
BlueStacks App Player (Version: 0.7.11.885)
BlueStacks Notification Center (Version: 0.7.11.885)
Bob the Builder Can-Do-Zoo (Version: 2.2.0.82)
Bonjour (Version: 3.0.0.10)
Braid (Version 1.015)
Build-a-lot 2 (Version: 2.2.0.82)
CamStudio
CCleaner (Version: 3.23)
Citrix online plug-in - web (Version: 12.0.3.6)
Citrix online plug-in (DV) (Version: 12.0.3.6)
Citrix online plug-in (HDX) (Version: 12.0.3.6)
Citrix online plug-in (USB) (Version: 12.0.3.6)
Citrix online plug-in (Web) (Version: 12.0.3.6)
Cogs
Color Efex Pro 3.0 Wacom Edition 3 (Version: 3.0.0.1)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Corel Painter Essentials 4
Corel Painter Essentials 4 (Version: 4.0)
Crayon Physics Deluxe version 55 (Version: 55)
CyberLink PowerDVD 9 (Version: 9.0.2610.50)
D3DX10 (Version: 15.4.2368.0902)
Defraggler (Version: 2.17)
Dropbox (Version: 2.6.2)
eMachines Games (Version: 1.0.0.80)
eMachines Recovery Management (Version: 4.05.3007)
eMachines Registration (Version: 1.02.3006)
eMachines ScreenSaver (Version: 1.1.0812)
eMachines Updater (Version: 1.02.3001)
Escape Rosecliff Island (Version: 2.2.0.82)
ExamView Assessment Suite
Faerie Solitaire (Version: 2.2.0.82)
FileSeek 2.1.2 (Version: 2.1.2.0)
FTP Commander
GNU Backgammon (MAIN branch, 20110518 code)
Google Chrome (Version: 33.0.1750.117)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Talk Plugin (Version: 5.1.5.17733)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
Hotkey Utility (Version: 2.05.3003)
Identity Card (Version: 1.00.3003)
Image Resizer Powertoy Clone for Windows (64 bit) (Version: 2.1)
ImagXpress (Version: 7.0.74.0)
Internet TV for Windows Media Center (Version: 4.2.2.0)
iTunes (Version: 10.5.3.3)
Java 7 Update 10 (Version: 7.0.100)
Java Auto Updater (Version: 2.1.9.0)
Jewel Quest Solitaire 3 (Version: 2.2.0.82)
Junk Mail filter update (Version: 15.4.3502.0922)
KODAK Share Button App (Version: 3.00.0000.0000)
LSI PCI-SV92EX Soft Modem (Version: 2.2.95)
Machinarium (Version: 23.10.09)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mavis Beacon Teaches Typing 17
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (Version: 9.0.21022.218)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
MineSweeper Solver 1.5
Mischief 1.08 (Version: 1.08)
MobileMe Control Panel (Version: 3.1.6.0)
Monopoly (Version: 2.2.0.82)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 24.3.0)
Mozilla Thunderbird 24.3.0 (x86 en-US) (Version: 24.3.0)
MozyHome (Version: 2.24.2.360)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - Lost in Los Angeles (Version: 2.2.0.82)
neroxml (Version: 1.0.0)
Netflix in Windows Media Center (Version: 3.3.101.0)
NVIDIA Control Panel 307.83 (Version: 307.83)
NVIDIA Display Control Panel (Version: 1.10)
NVIDIA Drivers (Version: 1.10.57.35)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7316)
NVIDIA Graphics Driver 307.83 (Version: 307.83)
NVIDIA Install Application (Version: 2.1002.109.706)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
OpenAL
PDF Settings CS6 (Version: 11.0)
PDF-Viewer (Version: 2.5.195.0)
Penguins! (Version: 2.2.0.82)
Plants vs. Zombies (Version: 2.2.0.82)
Polar Bowler (Version: 2.2.0.82)
Polar Golfer (Version: 2.2.0.82)
Probe (Version: 2.2.1.1)
QuickTime (Version: 7.69.80.9)
RadioSure
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.6045)
RealUpgrade 1.1 (Version: 1.1.0)
Recuva (Version: 1.50)
Revenge of the Titans HIB (remove only)
Safari (Version: 5.33.21.1)
Scrabble Plus (Version: 2.2.0.82)
Search Protection (Version: 7.5.0.1)
Skype™ 6.11 (Version: 6.11.102)
Sony Vegas Pro 8.0 (Version: 8.0.179)
swMSM (Version: 12.0.0.1)
Unity Web Player (Version: )
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Vegas Pro 11.0 (Version: 11.0.594)
Vegas Pro 9.0 (Version: 9.0.1147)
VIPRE Antivirus (Version: 7.0.6.2)
Virtual Families (Version: 2.2.0.82)
Virtual Villagers - A New Home (Version: 2.2.0.82)
VVVVVV version 2.0 (Version: 2.0)
Welcome Center (Version: 1.00.3013)
WildTangent Games App (Version: 4.0.10.25)
Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) (Version: 01/29/2010 1.4.1.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Center Add-in for Flash (Version: 4.1.2.0)
Windows Media Center Add-in for Silverlight (Version: 4.7.3.0)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinZip 15.5 (Version: 15.5.9580)
WPS Offline Authoring Tools
WZebra 4.2.4
Yahtzee (Version: 2.2.0.82)
Zuma Deluxe (Version: 2.2.0.82)

========================= Devices: ================================

Name: Microsoft PS/2 Mouse
Description: Microsoft PS/2 Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 3839.37 MB
Available physical RAM: 2258.89 MB
Total Pagefile: 7676.91 MB
Available Pagefile: 5801.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.09 MB

========================= Partitions: =====================================

1 Drive c: (eMachines) (Fixed) (Total:447.66 GB) (Free:325.77 GB) NTFS

========================= Users: ========================================

User accounts for \\TOM-PC

Administrator            Bethany                  Guest                    
Ivy&Noah                 Tom                      UpdatusUser              

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

20-02-2014 05:17:29 Scheduled Checkpoint
28-02-2014 05:00:02 Scheduled Checkpoint
02-03-2014 12:50:42 Installed MozyHome
02-03-2014 18:28:02 Windows Update
02-03-2014 19:40:59 Restore Operation

**** End of log ****
 



#6 Alex&Vanko

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Posted 02 March 2014 - 06:29 PM

I recommend to update Adobe flash player to the latest version - http://get.adobe.com/flashplayer/

Clean off the tick of optional offer there.What is exact brand and model of your mouse?



#7 tntnb

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Posted 02 March 2014 - 06:36 PM

Here is a link to the Dr. Cure It screenshot. Should I click the Neutralize button?

http://imgur.com/nzwX1gj

 


 



#8 Alex&Vanko

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Posted 02 March 2014 - 06:43 PM

Yes do it!



#9 tntnb

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Posted 02 March 2014 - 06:45 PM

Yes do it!

I did so. It generated a report. Shall I post the report here?



#10 tntnb

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Posted 02 March 2014 - 06:47 PM

I recommend to update Adobe flash player to the latest version - http://get.adobe.com/flashplayer/

Clean off the tick of optional offer there.What is exact brand and model of your mouse?

I cannot seem to determine the brand and model of mouse.

I did update to the latest version of Adobe flash player.



#11 Alex&Vanko

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Posted 02 March 2014 - 06:52 PM

Under your mouse below there must be a sticky note.Yes post the report.



#12 tntnb

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Posted 02 March 2014 - 07:02 PM

Under your mouse below there must be a sticky note.Yes post the report.

Hmm, the report appears to be several hundred pages long. I am unable to copy and paste it. Is there a way for me to attach such a large file here?

I do not see any kind of label on the mouse. I have taken off the door to the battery compartment and don't see a label or note inside there either.



#13 Alex&Vanko

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Posted 02 March 2014 - 07:03 PM

Now download Malwarebytes anti-rootkit - http://www.bleepingcomputer.com/download/malwarebytes-anti-rootkit/

It will be extracted not installed on the desktop and folder will appear.It will start automatically.

Click Next button and Update it.After that Next button and click Scan button.After scan is done show the results.



#14 Alex&Vanko

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Posted 02 March 2014 - 07:05 PM

 

Under your mouse below there must be a sticky note.Yes post the report.

Hmm, the report appears to be several hundred pages long. I am unable to copy and paste it. Is there a way for me to attach such a large file here?

I do not see any kind of label on the mouse. I have taken off the door to the battery compartment and don't see a label or note inside there either.

 

So there is nothing written on the mouse.Do not post the report if so long it is.


Edited by Alex&Vanko, 02 March 2014 - 07:27 PM.


#15 tntnb

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Posted 02 March 2014 - 07:26 PM

 

 

Under your mouse below there must be a sticky note.Yes post the report.

Hmm, the report appears to be several hundred pages long. I am unable to copy and paste it. Is there a way for me to attach such a large file here?

I do not see any kind of label on the mouse. I have taken off the door to the battery compartment and don't see a label or note inside there either.

 

So there is nothing written on it.

 

No. I am sorry to be such trouble, but I deeply appreciate your help. I will move on to doing the rootkit scan as you suggest. Results to be posted momentarily.






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