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Minimize/Close Buttons not working in browser & email

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#1 tntnb


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Posted 02 March 2014 - 12:59 PM



I am using the latest versions of Firefox and Thunderbird. I am running Windows 7. I have been having a variety of strange problems this morning.


The minimize, maximize, and close buttons are not working on any browser, nor do they work in Thunderbird. To close out of these applications, I must right-click the item's icon on the taskbar and select close. If I am using Firefox, I can right-click on a minimize, maximize, or close button and select Restore, then I can minimize or maximize -- but only if I stay in the tab I am in. If I change tabs or open a new tab, the buttons do not work (unless I select Restore as described above).


Similarly, the buttons will work in Thunderbird if I right-click one and select Restore. Otherwise, they won't.


At the same time, I've noticed that I cannot move any icons around on my desktop. (Auto arrange icons is indeed unchecked.) Also, none of the buttons on YouTube (volume, pause, etc.) are working.


Any ideas? I've tried running Malwarebytes and Hitman Pro and neither detect any problems.




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#2 cryptodan


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Posted 02 March 2014 - 01:38 PM

Do you have any extensions or add ons like adblock plus?

#3 tntnb

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Posted 02 March 2014 - 03:35 PM

Do you have any extensions or add ons like adblock plus?

I have disabled the extensions and that did not solve the problem. I've also tried running in safe mode. The problem persisted.


As mentioned, I also cannot drag and drop icons on my desktop.

#4 rotor123


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Posted 03 March 2014 - 11:47 AM

Hello tntnb,

Now that you have posted a log here: you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possibleI advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.  Good luck with your log.

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