I am not a computer expert, but I usually know enough to fix average computer issues. I offered to take a look at a co-worker's laptop this week, and have come across an issue that I'm not sure I can fix on my own. It appears to have a program called "SmartPCFix 3.09" installed, which I am unable to remove. After doing some searching, it sounds like it's some kind of malware, so I'm hoping someone might be able to help me get rid of it for her. I managed to remove a few things with AVG, Spybot Search & Destroy, and AdwCleaner, and I also uninstalled a program called Jump Flip which seemed to be hijacking her browsers, but the SmartPCFix 3.09 program persists (although I'm not sure what, if anything, it is doing) and I'm not sure what other nasties might still be lurking on the hard drive somewhere.
The computer is running Windows XP Professional Version 2002 Service Pack 3.
I would greatly appreciate any advice as to what my next step should be!