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Epson WF-2540 Printer Error


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#1 kidden6968

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Posted 01 March 2014 - 01:54 PM

I am hoping someone might be able to help me.  This is a fairly new all in one printer and I had run out of ink a few months ago but just today replaced 3 out of 4 of the ink cartridges.  The initial installation was for 2 but while attempting to clean the nozzles several times (no black was showing) I ran out of another.  So 3 cartridges later and I could then not get 2 of the 4 to print anything during a cleaning.

 

I turned the printer off and back on and now have an error I cannot seem to get rid of.  Upon turning the printer back on the error message says "printer error.  Turn power off and back on.  For details see your documentation"  I checked the status on my desktop and it said to cancel all print jobs - the queue is clear - to remove a paper jam from scanner feed - there was none however  I opened and closed the top anyway - then to turn it off and on again.  This has been done several times - same error message.

 

I tried to disconnect from computer and power and then reconnect - same error message.

 

For some reason, I cannot get to the Epson website - keeps saying address not found no matter what link I click on.

 

Is there anyone out there that might be able to help me?



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#2 GB2064

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Posted 01 March 2014 - 02:52 PM

What you might want to try first is to uninstall and then reinstall your printer software, being sure to only connect the printer when prompted.

Below is a link to the Epson website.

http://www.epson.com/cgi-bin/Store/jsp/index.do?cookies=no



#3 kidden6968

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Posted 01 March 2014 - 05:38 PM

Thank you for your help.  Although I was trying to avoid that, I realized it needed to be done.  Even had problems with uninstall but eventually was able to get it cleared out.  I re-installed and did not connect the usb cable until prompted, however the same exact error message is still on the printer screen.  I am unable to clear it.  Any other suggestions?



#4 GB2064

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Posted 01 March 2014 - 05:42 PM

If you could post the model number of your printer it may help people here to find some further information.



#5 kidden6968

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Posted 01 March 2014 - 05:48 PM

My apologies - I thought I did  LOL  It is an Epson WF-2540 all in one



#6 mjd420nova

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Posted 01 March 2014 - 11:13 PM

Ink jet printers are notorious for the ink that gets squirted from the cartridge during initialization and cleaning routines.  This tends to build up in an area near the "home" position and turns into GUM after a while.  This will gum up new cartridges as fast as you put them in.  I like to call the little catch area a "spit cup" and needs to be cleaned at least every three cartridges, before any extended non-use period and should involve cleaning the cartridge printheads with alcohol and covered with the plastic seal.  Returning to use after no prep before  should be cleaned first.  High quality photo prints should be done after a cleaning and with new cartridges and they'll all be perfect.



#7 kidden6968

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Posted 02 March 2014 - 09:10 AM

Thank you for that information.  I did see a video posted somewhere that showed how to clean those parts.  The biggest issue I am having now though is that I am unable to use any function of the printer.  As soon as I turn it on, it powers up and an error message appears.  When I click on details on the pc, it says to turn off and on - done - clear cache - done - and clear paper jam in document feeder - there is none and I have opened and closed and check with flashlight and used compressed air in case and nothing.  Just stuck on this error.  I am trying to  find out how to clear that error. I only purchased this about 6 months ago, used it enough to run out the first black ink cartridge it came with.  Used the scanner for the first time yesterday and then this started after I changed the cartridges and cleaned the nozzles a few times.  Then all of a sudden this error came up and I have been struck there since.



#8 mjd420nova

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Posted 02 March 2014 - 11:13 AM

That initialization routine that gets run on start up checks the entire units function before completeing without an error.  You might have heard the noises, thay are the carriages being sent to their home positions and making  different sensors activate.  Access the cartridge loading area while off and move the carriage away from the stops, just an inch is needed. Lifting slightly, it should move easily, if it appears sluggish at first, the ink collection cup is gummed up and needs cleaning.  The paper path has sensors that are mounted opposite the size adjustment slide on the paper tray.  Usually a small opto-sensor, it can be blocked with dust. 



#9 kidden6968

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Posted 02 March 2014 - 11:24 AM

I did find the optic sensor and used compressed air to no avail.  I will keep working on that but in the meantime I am unable to move the carriage at all without forcing which I am afraid to do.  You were referring to the cartridge carrier correct?  That seems locked in and does not move.



#10 kidden6968

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Posted 02 March 2014 - 01:23 PM

After spraying the optic sensor several times and spraying the compressed air in and around the printer cartridge carrier, I was able to get the error to go away.  I then began working on cleaning the printer heads and that was going well until the last time I unplugged the printer.  When I turned it back on the error is back and air is not helping.  Oh these things can be so frustrating!



#11 mjd420nova

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Posted 02 March 2014 - 02:38 PM

I receently did my yearly cleaning on my unit and it was a mess.  I used paper towel twisted around some long needlenose pliers.  The ink has a small trough to catch the drops wiped of the face of the cartridge.  It drips/flows down a ramp, back and forth to the bottom of the assembly mount.  What a mess.  Finally cleaning is with alcohol wipes and q-tips to get all the ink.  A cartridge alignment may not be an option for your machine but may help to exercise an idle mechanism.



#12 kidden6968

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Posted 29 March 2014 - 12:56 PM

Well I have left this alone for a few weeks and have purchased a cleaning kit for the print head nozzles.  In the meantime the  main issue seems to be that I cannot get rid of this error.  When I turn the printer on, the error is there indicating there is a paper jam which there is not.  I have used compressed air to clean that area and although that worked once, it does not seem to be doing anything now.  Does anyone have any other suggestions?



#13 GB2064

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Posted 29 March 2014 - 03:14 PM

You may find some useful information at this link.

http://www.justanswer.com/printers/7o93w-new-epson-wf-2540-one-keeps-saying.html

They indicate that you may get that error message if any of your ink levels were low.

Also, as they ask at the link, have you removed all access doors, and carefully checked for even the smallest bit of loose paper?

Sometimes the least bit of paper can cause that message.

 

PS.

I just found this link, and they seem to have a fix.

It seems to involve powering down the Printer in a certain way, then re starting it,and then removing, and re installing the ink cartridges.

I have no idea if it will solve your problem, but it might be worth a try.

http://www.justanswer.com/printers/7o9ej-having-problems-epson-wf-2540.html


Edited by GB2064, 29 March 2014 - 03:24 PM.


#14 mjd420nova

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Posted 29 March 2014 - 06:54 PM

Coveted mfgrs service manuals are loaded with special power up/power down routines to access different functions for maintenence.  Those manuals are expensive aand only available to mfgr certified service centers.



#15 scoutmom

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Posted 05 April 2014 - 10:34 AM

I had the same problem several weeks ago - tried all the above suggestions. I finally called Epson tech support. If you have had your printer for less than a year it should still be under warranty - they sent me a brand new printer at no cost to me, I just have to mail mine back to them (they are paying shipping on that too). Good luck - I hope this new one doesn't do the same thing to me!






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