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Windows & MSE Update error 0x80096001


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#1 steve-o-romovich

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Posted 01 March 2014 - 12:28 PM

1. Results of running update in Microsoft Security Essentials 
X  Microsoft Security Essentials
Virus and spyware definitions couldn't be
updated.
This app couldn't check for virus and spyware definition
updates Check your Internet or network connection and
try again.
Click Help for more information about this problem.
A Support information        [ Help ]  [ Close ]
Error code: 0x80096001
Error description: The definition updates couldnt be installed.
Please try again later.

 

2. Results of running update in Windows Update

X  Windows could not search for new updates
An error occurred while checking for
new updates for your computer        [ Try again ]
Error(s) found:
Code 80096001 Windows Update encountered an unknown error.
Get help with this error

Most recent check for updates: Never
Updates were installed: Never
You receive updates For Windows only.

 

Some explaination:

- This is the family's 3-yr old Vostro-220 desktop, Win7 Home Premium (32-bit)

- Internet connection is good & reliable

- Trying again later is not helpful

- The non-sense about updates never being installed is wrong.  Belarc lists many installed updates but the last update was installed on 1/26/2012.

- MSE > Help > About:

Antimalware Client Version: 4.4.304.0

Engine Version: 1.1.10302.0

Antivirus definition: 1.167.956.0

Antispyware definition: 1.167.956.0

 

 



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#2 OldPhil

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Posted 01 March 2014 - 01:07 PM

http://support.microsoft.com/kb/971058


Honesty & Integrity Above All!


#3 steve-o-romovich

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Posted 01 March 2014 - 05:27 PM

Thanks Old Phil. That would have been nice 'n' easy, but here is the result...

 

Re. http://support.microsoft.com/kb/971058 - Fixit - How do I reset Windows Update components?

Windows Update
Troubleshooting is complete
Thank you for running an automated troubleshooter from Microsoft.
We did not detect any problems and therefore no fixes were applied.
 -->  Explore additional solutions online

 
I must have tried that once before because I have the manual instructions from the same article coded into a batch script.

 

Anything to investigate?  Other suggestions?


Edited by steve-o-romovich, 01 March 2014 - 09:41 PM.


#4 noknojon

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Posted 01 March 2014 - 06:24 PM

Hi -

The reports from your computer do not seem correct ??

 

Your MSE report below is almost up to date. I just updated my MSE this morning and it was

 Antivirus / Antimalware versions - 1.167.965.0

The date seems totally wrong as written (1/26/2012.) since I am writing this on March 2 2014

Open Control Panel and check the Time and Date is correct (Date and Time program)

 

- The non-sense about updates never being installed is wrong.  Belarc lists many installed updates but the last update was installed on 1/26/2012.

- MSE > Help > About:

Antimalware Client Version: 4.4.304.0

Engine Version: 1.1.10302.0

Antivirus definition: 1.167.956.0

Antispyware definition: 1.167.956.0



#5 steve-o-romovich

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Posted 01 March 2014 - 09:40 PM

Thanks noknojon, and good catch. I was unclear.

  • The system date/time is correct... 3/1/2014 @ 9:40pm (UTC-5:00).
  • The quote including "1/26/2012" is in reference only to Windows Updates not MSE. That date was captured in Belarc Advisor as the last time WU ran (see attached).

 

Based on comparison of your MSE versions to mine It is reassuring to know that although my elective updates to MSE are failing, the automated updates must be succeeding. :-)

Attached Files


Edited by steve-o-romovich, 01 March 2014 - 09:41 PM.


#6 noknojon

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Posted 02 March 2014 - 04:21 AM

Try and read and follow this Windows Updates section from Microsoft Install Windows updates in Windows 7 - Microsoft

 

Now use this Windows 7 method View Windows Update History to check your install history.

 

Tell us if any other updates can be installed -



#7 steve-o-romovich

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Posted 04 March 2014 - 10:06 PM

Attached File  excerpt WU log.txt   5.13KB   0 downloads

Thanks again noknojon.

However, when I follow the advice in the first link that you mentioned, I find these results...

  • When I go to Control Panel\All Control Panel Items\Windows Update and click Check for updates, I get the results reported in item #2 in my initial posting.
  • When I go to Control Panel\All Control Panel Items\Windows Update\View update history I see the "Review your update history" window, but it is empty except for the sentence:
     "You have not tried to install any updates for your computer." 
  • When I go to Control Panel\All Control Panel Items\Programs and Features\Installed Updates I see a window full of updates, but none are more recent than 25-JAN, 2012.

Since one of the articles referenced C:\Windows|Widowsupdate.log, I reviewed the file to find", attached you can review the latest entries in that file.

 

Thanks for continued support.

-S-


Edited by steve-o-romovich, 04 March 2014 - 10:07 PM.


#8 noknojon

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Posted 05 March 2014 - 05:01 AM

Hi -

Note that this is how Microsoft tells you how to do it (not me) ....

 

If you prefer ........

 

(but none are more recent than 25-JAN, 2012.) I can check these -

 

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (just post the link back)



#9 steve-o-romovich

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Posted 05 March 2014 - 11:54 PM

Per request...

http://speccy.piriform.com/results/GMO3kEf2l7VWMLVlf5YaTLl

 

Thanks. -S-



#10 noknojon

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Posted 06 March 2014 - 06:45 AM

First -

Download TFC to your desktop
 • Close any open windows.
• Double click the TFC icon to run the program
• TFC will close all open programs itself in order to run,
• Click the Start button to begin the process.

• Allow TFC to run uninterrupted.
• The program should not take long to finish it's job
• Once its finished it may automatically reboot your machine,
• if it doesn't, please manually reboot to ensure a complete clean

 

 

NOW -

Run a Disk Check on your C: drive in Windows 7:

•Click Start and open Computer
•Right-click on C: (or your hard drive letter) and select Properties
•Click on the Tools tab
•Under Error-checking click the Check Now... button
•Mark the 2 boxes next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
•Click on the Start button
•When the message box pops up, click the Schedule disk check button and then Restart your computer
•Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
This will take (on average) 1 to 2 hours depending on your system, so please let it finish.

Only restart your computer if the scan stops for more than 30 minutes or issues warnings
Otherwise, DO NOT force a reboot once started a you will lose data and may damage the computer
NOTE - If this is a Laptop please plug it into a reliable power source, as batteries may fail.
The computer will reboot to normal mode once it has completed all 5 stages -



#11 steve-o-romovich

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Posted 08 March 2014 - 03:40 PM

1.  TFC downloaded & executed.  During initial execution it caused a popup from Windows stating that it must reboot in 1 minute.  After reboot, I just re-ran TFC to completion. Then rebooted.

 

2.  Disk Check completed, auto-rebooted.  The following is an excerpt from the Wininit Event ID 1001...

 

Windows has checked the file system and found no problems.

 

475331216 KB total disk space.

224498052 KB in 177595 files.

99932 KB in 27816 indexes.

0 KB in bad sectors.

364748 KB in use by the system.

65536 KB occupied by the log file.

250368484 KB available on disk.

4096 bytes in each allocation unit.

118832804 total allocation units on disk.

62592121 allocation units available on disk.  

 

 

The above steps had no direct effect on the update problems.

  • Notably, although I still reproduce the same MSE Update error when manual update is attempted, this content from the Update tab tells me that it is up-to-date with definitions created at 10:51 am 3/8/2014.

 

Virus and spyware definitions: Connection failed
The virus and spyware definitions didnt update on 3/8/2014, 3:29 PM because of an Internet or network connectivity problem.

 

Definitions created on:   3/8/2014 at 10:51 AM
Definitions last updated:   3/8/2014 at 3:29 PM

Virus definition versaon:   1.167.1488.0
Spyware definition version:   1.167.1488.0
 

 

  • I continue to reproduce the same issue when running Control Panel > Wndows Updates.

Edited by steve-o-romovich, 08 March 2014 - 03:46 PM.


#12 noknojon

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Posted 08 March 2014 - 05:57 PM

The Temp File Cleaner was to clear garbage out, and the Disk check was to be sure all was running (normal operations)
 
Windows Update
AutoUpdate: Download Automatically and Notify Prior to Install (from your Speccy)
This means you "should" get a Yellow Shield in the bottom tray to say there are updates waiting to be installed
 

Can you find the settings for Windows Updates and see the "3 Download and Install options" ??

 

1. Automatically install updates

2. Download Automatically and Notify Prior to Install

3. Do not install updates. Let me do it myself.

 

The wording  may not be exact, but those are the general ideas

Tell me if you have a selection in any of those areas
 

 

MSE Updates -

Virus definition version   1.167.1488.0

Just checked mine and got 1.167.1491.0 after a manual update
 

Uninstall your version and Reinstall a fresh version of the program. Often this is all that works.
Official Solution:

Microsoft has published a knowledgebase article for how to manually remove Microsoft Security Essentials:

http://support.microsoft.com/kb/2483120

 

Install M.S.E.
http://windows.microsoft.com/en-US/windows/products/security-essentials
 

 

Update .bat file
If there are still problems, run this recommended repair batch file (as given) since it seemed the best non-M/soft fix I found.

•Please copy and paste the following text in the box  below exactly as written into notepad (not wordpad or any other text editor):
 
 

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc

 

•Once you've done that click on File and select Save As...
•In the Save dialogue box click on the drop down menu next to Save as type and select All Files
•Name the file UPDATE Fix.bat (the .bat extension is very important)
•Save the file to your desktop and double click it to run it on XP.

• • For Vista / Win7 right click on it and choose Run As Admin

A black box with writing in it will show for a few seconds, and then go. You can then delete the desktop item if you wish.



#13 steve-o-romovich

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Posted 13 March 2014 - 07:03 PM

Re. Settings for Windows Updates

1. From Speccy...
Windows Update
AutoUpdate Download Automatically and Notify Prior to Install

 

2. From Control Panel\All Control Panel Items\Windows Update\Change settings
I have the "Download updates but let me choose whether to install them" option selected.
[Note to self: Perhaps I should try setting that to "Install updates automatically", to see if *it* works as does MSE.]
 
Re. MSE Updates

I un-installed MSE successfully using Programs and Features and got appropriate notices from Action Center.  Then used the link you provided to download & re-install MSE.  During post-install update attempt, I got the familiar error message:
 
  Microsoft Security Essentials
   (X) Virus and spyware definitions couldn’t be
    updated.
   This app couldn’t check for virus and spyware definition
   updates. check your Internet or network connection and
   try again.
   Click Help for more information about this problem.

   (^) Support information [ Help ] [ Close ]
   Error code: 0x800096001
   Error description: The definition updates couldn’t be installed.
   Please try again later.

 

Regardless, of error message, the Update tab of MSE confirms that I'm now at 1.167.1877.0, created on 3/13/2014 at 9:26 AM, and they were last updated on 3/13/2014 at 3:56 PM.
 
Next up...  Update .bat file



#14 steve-o-romovich

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Posted 13 March 2014 - 08:15 PM

Re. UPDATE Fix.bat

 

I followed your instructions, but after execution there remains no change to the symptom -- failure checking for updates.



#15 noknojon

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Posted 13 March 2014 - 08:58 PM

Hi -

My main problem exists Here =>  Error code: 0x800096001

It is not listed in all of the standard Error codes

 

Microsoft usually list all or these Codes and we work from those.

 

You must upgrade this to Malware Removal area for the Experts to try and find this problem.

You can leave a link from Post #1 here to help them.

 

Please Fully read and follow the instructions in the Preparation Guide starting at Step #6.

 

Create, and then Copy / Paste the 2 DDS logs to the linked forum only.

NOTE :Windows 8 / 8.1 may not create the logs, do not worry as the experts have other tools to use as well.

 

NOTE :If you are unable to complete any step, please post the topic and leave a full description of your problems

 

When you have done that, start a new topic and post the required logs to  Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

 

 Please Use Copy / Paste for all your responses, and Do Not Attach them unless your helper requests this.

 

 If Help Bot responds to your topic, please follow his Step #1 so the team will be notified.

 

 After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

Good luck, and sorry I could not help you further ..............






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