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Freezing


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4 replies to this topic

#1 Riful

Riful

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Posted 01 March 2014 - 01:24 AM

Hey, my computer started randomly freezing in short intervals whilst I was playing Torchlight 2. After restarting, closing down most running applications and trying the game again unsuccessfuly, I then went to try another game called Tera, which had the same results. So naturally this set off some alarm bells and I started digging for viruses. I'm not really sure how to diagnose this myself due to the symptoms being quite subtle, usually theres a process hogging memory or other signs that let me know there is a virus, but I couldn't really find anything like that. So, some help would be appreciated =)

 

Logs:

 

Spoiler

 

Spoiler


BC AdBot (Login to Remove)

 


#2 TheShooter93

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Posted 02 March 2014 - 02:18 PM

Hello Riful,

 

My name is Cody and I'll be helping you clean up your computer. :)

 

What's below is very important information. Please take the time to read it before we get started.

 

I will reply as soon as possible (typically within 24 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, I just ask for notice ahead of time.

 

I am in Orlando, Florida at GMT-5 Hours (Eastern Standard Time). As previously stated, I normally respond within 24 hours, but I am a university student currently working part time. If I do not respond within 48 hours, feel free to send me a private message.

 

Some points for you to keep in mind:

  • Do NOT run any tools unless instructed to do so.

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

  • Do not attach logs or use code boxes, just copy and paste the text.

  • I cannot see your computer.

  • Periodically update me on the condition of your computer, and provide detail in every post.

  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

 

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


Edited by TheShooter93, 02 March 2014 - 02:19 PM.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.


#3 TheShooter93

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Posted 02 March 2014 - 02:48 PM

Hello Riful,

 

Going over your logs I noticed that you have µTorrent installed.

  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.

It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall µTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.

 

--------------------------------------------------------------------------------------------------------------------------------------


Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.

Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.


CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.


#4 TheShooter93

TheShooter93

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Posted 05 March 2014 - 05:14 PM

Hello Riful,

 

This is the third day since my last post. Are you still there?

 

If you need more time, just let me know.

 

If you do not post within 48 hours, this thread will be closed due to inactivity.


CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.


#5 schrauber

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Posted 07 March 2014 - 01:19 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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