Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Has Recovered...


  • Please log in to reply
3 replies to this topic

#1 DHP904

DHP904

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:10 AM

Posted 28 February 2014 - 10:53 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/525603/windows-has-recovered-from-an-unexpected-shutdown/ - Hamluis.

 

I'd like to piggyback on this one if I could.  nearly identical issue:

 

Whether I tell the laptop to Shut Down or Restart it always restarts and it always gives the same "Windows has recovered from an unexpected shutdown" message.  This happens even when windows itself forces the shutdown (updates, e.g.).

 

Should I follow the same steps? 

 

Any help is much appreciated.

 

-Dave

 

Left out that this is Win 7 Pro.


Edited by DHP904, 28 February 2014 - 11:18 AM.
PM sent new OP - Hamluis.


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,726 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:10 AM

Posted 28 February 2014 - 11:17 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 DHP904

DHP904
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:10 AM

Posted 28 February 2014 - 11:59 AM

Thanks for the quick response(s).

 

Snapshot is at http://speccy.piriform.com/results/3gSfWQzX7DWab2x4h3p0roO

 

MiniToolBox results below:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Geoff (administrator) on 28-02-2014 at 11:51:06
Running from "D:\"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/25/2014 03:25:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPDayStarterService.exe, version: 2.0.0.12, time stamp: 0x4d42d67a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x954
Faulting application start time: 0xHPDayStarterService.exe0
Faulting application path: HPDayStarterService.exe1
Faulting module path: HPDayStarterService.exe2
Report Id: HPDayStarterService.exe3
 
Error: (02/16/2014 03:16:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPDayStarterService.exe, version: 2.0.0.12, time stamp: 0x4d42d67a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x970
Faulting application start time: 0xHPDayStarterService.exe0
Faulting application path: HPDayStarterService.exe1
Faulting module path: HPDayStarterService.exe2
Report Id: HPDayStarterService.exe3
 
Error: (02/15/2014 06:16:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: EPCP.exe, version: 1.3.0.1, time stamp: 0x4df037b2
Faulting module name: E_YERSHVA.DLL, version: 1.0.2.9, time stamp: 0x4d6f4428
Exception code: 0xc0000005
Fault offset: 0x00000000000b20be
Faulting process id: 0xb38
Faulting application start time: 0xEPCP.exe0
Faulting application path: EPCP.exe1
Faulting module path: EPCP.exe2
Report Id: EPCP.exe3
 
Error: (02/13/2014 07:24:15 PM) (Source: Application Hang) (User: )
Description: The program ProToolsLE.exe version 8.0.0.314 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1a04
 
Start Time: 01cf2919fab5c3a3
 
Termination Time: 60000
 
Application Path: C:\Program Files (x86)\Digidesign\Pro Tools\ProToolsLE.exe
 
Report Id: 16131b28-950e-11e3-bcf1-ac162d4f7fb3
 
Error: (02/12/2014 08:14:03 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070005
 
Error: (02/09/2014 07:00:11 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location \\MYBOOKWORLD\Public\backup\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (02/05/2014 02:16:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPDayStarterService.exe, version: 2.0.0.12, time stamp: 0x4d42d67a
Faulting module name: mfc90u.dll, version: 9.0.30729.6161, time stamp: 0x4dad06e1
Exception code: 0x40000015
Fault offset: 0x0005d37c
Faulting process id: 0x24c0
Faulting application start time: 0xHPDayStarterService.exe0
Faulting application path: HPDayStarterService.exe1
Faulting module path: HPDayStarterService.exe2
Report Id: HPDayStarterService.exe3
 
Error: (01/24/2014 04:44:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: EPCP.exe, version: 1.3.0.1, time stamp: 0x4df037b2
Faulting module name: E_YERSHVA.DLL, version: 1.0.2.9, time stamp: 0x4d6f4428
Exception code: 0xc0000005
Fault offset: 0x00000000000b20be
Faulting process id: 0x8a0
Faulting application start time: 0xEPCP.exe0
Faulting application path: EPCP.exe1
Faulting module path: EPCP.exe2
Report Id: EPCP.exe3
 
Error: (01/19/2014 07:00:11 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location \\MYBOOKWORLD\Public\backup\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (01/19/2014 06:50:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7113.5001, time stamp: 0x52866c04
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x005c0029
Faulting process id: 0x2938
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3
 
 
System errors:
=============
Error: (02/28/2014 10:39:49 AM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error: 
%%1275
 
Error: (02/28/2014 10:39:49 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\mrtRate.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/28/2014 10:39:26 AM) (Source: Service Control Manager) (User: )
Description: The Digidesign MME Refresh Service service failed to start due to the following error: 
%%2
 
Error: (02/28/2014 10:39:04 AM) (Source: BugCheck) (User: )
Description: 0x0000007e (0xffffffffc0000005, 0xfffff88001657b5a, 0xfffff880090e74b8, 0xfffff880090e6d10)C:\windows\MEMORY.DMP022814-85878-01
 
Error: (02/28/2014 04:23:46 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
 
Error: (02/27/2014 06:23:54 AM) (Source: Service Control Manager) (User: )
Description: The HP Software Framework Service service failed to start due to the following error: 
%%1053
 
Error: (02/27/2014 06:23:53 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the HP Software Framework Service service to connect.
 
Error: (02/27/2014 06:23:07 AM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error: 
%%1275
 
Error: (02/27/2014 06:23:07 AM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\mrtRate.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (02/27/2014 06:22:56 AM) (Source: Service Control Manager) (User: )
Description: The Digidesign MME Refresh Service service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (02/25/2014 03:25:44 AM) (Source: Application Error)(User: )
Description: HPDayStarterService.exe2.0.0.124d42d67aunknown0.0.0.000000000c00000050000000095401cf2aefbfde3e5ec:\Program Files\Hewlett-Packard\HP DayStarter\32-bit\HPDayStarterService.exeunknown6b1eb6c0-9df6-11e3-9c38-ac162d4f7fb3
 
Error: (02/16/2014 03:16:58 AM) (Source: Application Error)(User: )
Description: HPDayStarterService.exe2.0.0.124d42d67aunknown0.0.0.000000000c00000050000000097001cf2a45c12e81e6c:\Program Files\Hewlett-Packard\HP DayStarter\32-bit\HPDayStarterService.exeunknownb3972c5b-96e2-11e3-8960-ac162d4f7fb3
 
Error: (02/15/2014 06:16:56 AM) (Source: Application Error)(User: )
Description: EPCP.exe1.3.0.14df037b2E_YERSHVA.DLL1.0.2.94d6f4428c000000500000000000b20beb3801cf291ef01b1506C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exeC:\windows\system32\spool\DRIVERS\x64\3\E_YERSHVA.DLLad966161-9632-11e3-b8ab-ac162d4f7fb3
 
Error: (02/13/2014 07:24:15 PM) (Source: Application Hang)(User: )
Description: ProToolsLE.exe8.0.0.3141a0401cf2919fab5c3a360000C:\Program Files (x86)\Digidesign\Pro Tools\ProToolsLE.exe16131b28-950e-11e3-bcf1-ac162d4f7fb3
 
Error: (02/12/2014 08:14:03 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070005 
mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
 
Error: (02/09/2014 07:00:11 PM) (Source: Windows Backup)(User: )
Description: \\MYBOOKWORLD\Public\backup\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (02/05/2014 02:16:40 PM) (Source: Application Error)(User: )
Description: HPDayStarterService.exe2.0.0.124d42d67amfc90u.dll9.0.30729.61614dad06e1400000150005d37c24c001cf229ef80f1256c:\Program Files\Hewlett-Packard\HP DayStarter\32-bit\HPDayStarterService.exeC:\windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90u.dll09da47ca-8e9a-11e3-a1dc-ac162d4f7fb3
 
Error: (01/24/2014 04:44:57 AM) (Source: Application Error)(User: )
Description: EPCP.exe1.3.0.14df037b2E_YERSHVA.DLL1.0.2.94d6f4428c000000500000000000b20be8a001cf12945e44d06dC:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exeC:\windows\system32\spool\DRIVERS\x64\3\E_YERSHVA.DLL2e909eeb-84dc-11e3-a1dc-ac162d4f7fb3
 
Error: (01/19/2014 07:00:11 PM) (Source: Windows Backup)(User: )
Description: \\MYBOOKWORLD\Public\backup\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (01/19/2014 06:50:27 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7113.500152866c04unknown0.0.0.000000000c0000005005c0029293801cf156e19035b33C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEunknown78453719-8164-11e3-a1dc-ac162d4f7fb3
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-02-26 10:03:07.917
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-26 10:03:07.698
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-26 10:03:06.610
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-26 10:03:06.286
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-24 11:19:47.144
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-24 11:19:46.895
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-24 11:19:45.115
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-24 11:19:44.756
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-19 10:08:31.257
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-19 10:08:31.085
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\AESTAC64.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Across Lite (Version: 2.0.5)
ActivePerl 5.16.3 Build 1603 (Version: 5.16.1603)
Adobe AIR (Version: 2.5.1.17730)
Adobe Digital Editions
Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
AIO_Scan (Version: 130.0.365.000)
Alcor Micro Smart Card Reader Driver (Version: 1.7.31.0)
AMD Accelerated Video Transcoding (Version: 13.20.100.30911)
AMD Catalyst Control Center (Version: 2013.0911.2154.37488)
AMD Catalyst Install Manager (Version: 8.0.915.0)
ArcSoft Webcam Sharing Manager (Version: 2.0.0.30)
Bing Bar (Version: 7.3.124.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
BlackBerry Desktop Software 7.0 (Version: 7.0.0.59)
BlackBerry Device Software Updater (Version: 8.0.0.26)
Borland Delphi 4
Broadcom 2070 Bluetooth 3.0 (Version: 6.3.0.6300)
BufferChm (Version: 130.0.331.000)
Bullzip PDF Printer 9.8.0.1599 (Version: 9.8.0.1599)
C7200 (Version: 130.0.365.000)
C7200_Help (Version: 100.0.206.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0911.2154.37488)
Catalyst Control Center InstallProxy (Version: 2013.0911.2154.37488)
Catalyst Control Center Localization All (Version: 2013.0911.2154.37488)
Catalyst Control Center Profiles Mobile (Version: 2013.0911.2154.37488)
CCC Help Chinese Standard (Version: 2013.0911.2153.37488)
CCC Help Chinese Traditional (Version: 2013.0911.2153.37488)
CCC Help Czech (Version: 2013.0911.2153.37488)
CCC Help Danish (Version: 2013.0911.2153.37488)
CCC Help Dutch (Version: 2013.0911.2153.37488)
CCC Help English (Version: 2013.0911.2153.37488)
CCC Help Finnish (Version: 2013.0911.2153.37488)
CCC Help French (Version: 2013.0911.2153.37488)
CCC Help German (Version: 2013.0911.2153.37488)
CCC Help Greek (Version: 2013.0911.2153.37488)
CCC Help Hungarian (Version: 2013.0911.2153.37488)
CCC Help Italian (Version: 2013.0911.2153.37488)
CCC Help Japanese (Version: 2013.0911.2153.37488)
CCC Help Korean (Version: 2013.0911.2153.37488)
CCC Help Norwegian (Version: 2013.0911.2153.37488)
CCC Help Polish (Version: 2013.0911.2153.37488)
CCC Help Portuguese (Version: 2013.0911.2153.37488)
CCC Help Russian (Version: 2013.0911.2153.37488)
CCC Help Spanish (Version: 2013.0911.2153.37488)
CCC Help Swedish (Version: 2013.0911.2153.37488)
CCC Help Thai (Version: 2013.0911.2153.37488)
CCC Help Turkish (Version: 2013.0911.2153.37488)
ccc-utility64 (Version: 2013.0911.2154.37488)
Cisco WebEx Meetings
Citrix Online Launcher (Version: 1.0.168)
Copy (Version: 130.0.428.000)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 130.0.0.0)
Device Access Manager for HP ProtectTools (Version: 6.0.0.9)
DeviceDiscovery (Version: 130.0.465.000)
Digidesign Pro Tools Creative Collection 8.0 (Version: 8.0)
Digidesign Pro Tools LE 8.0 (Version: 8.0)
DirectX 9 Runtime (Version: 1.00.0000)
DocProc (Version: 13.0.0.0)
Drive Encryption For HP ProtectTools (Version: 6.0.98.29476)
Embedded Security for HP ProtectTools (Version: 6.0.100.2572)
Energy Star Digital Logo (Version: 1.0.1)
Epson Connect
Epson Customer Participation (Version: 1.0.0.0)
Epson Download Navigator (Version: 1.0.1)
Epson Event Manager (Version: 2.50.0001)
Epson FAX Utility (Version: 1.20.00)
Epson PC-FAX Driver
EPSON Scan
EPSON WorkForce 645 Series Printer Uninstall
EpsonNet Print (Version: 2.4j)
Face Recognition for HP ProtectTools (Version: 6.00.4303)
Fax (Version: 130.0.418.000)
Fidelity Active Trader ProÆ (Version: 9.6.96.0)
Fidelity Active Trader ProÆ (Version: 9.9.344.0)
File Sanitizer For HP ProtectTools (Version: 6.0.0.8)
FileZilla Client 3.7.2 (Version: 3.7.2)
Free DigiRack Plug-Ins 8.0 (Version: 8.0)
Google Chrome (Version: 33.0.1750.117)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.22.5)
GoToMeeting 6.2.0.1339 (Version: 6.2.0.1339)
GPBaseService2 (Version: 130.0.371.000)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.1.16.1)
HP Auto (Version: 1.0.12494.3472)
HP Client Automation Agent Preload  (Version: 7.5)
HP Connection Manager (Version: 4.1.22.1)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Customer Participation Program 13.0 (Version: 13.0)
HP DayStarter (Version: 2.0.0.12)
HP Documentation (Version: 1.1.0.0)
HP ESU for Microsoft Windows 7 (Version: 2.0.7.1)
HP HD Webcam [Fixed] (Version: 3.3.4.07)
HP Hotkey Support (Version: 4.6.4.1)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart All-In-One Driver Software 13.0 Rel. 2 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Power Assistant (Version: 2.5.0.16)
HP ProtectTools Security Manager (Version: 6.00.888)
HP QuickWeb (Version: 3.0.0.9057)
HP Setup (Version: 8.5.4526.3645)
HP Smart Web Printing 4.51 (Version: 4.51)
HP SoftPaq Download Manager (Version: 3.4.4.0)
HP Software Framework (Version: 4.6.10.1)
HP Software Setup (Version: 8.2.1.1)
HP Solution Center 13.0 (Version: 13.0)
HP Support Assistant (Version: 7.4.45.4)
HP System Default Settings (Version: 2.1.2)
HP Update (Version: 5.005.000.002)
HP Wallpaper (Version: 2.00)
HP Web Camera (Version: 1.0.0)
HP Webcam (Version: 1.0.26.3)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.04.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.04.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
hpphotosmartdisclabelplugin (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
IDT Audio (Version: 1.0.6428.0)
Intel® Identity Protection Technology 1.0.71.0 (Version: 1.0.71.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Network Connections Drivers (Version: 17.3)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.2.0.0284)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Interlok driver setup x64 (Version: 5.8.5)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
JMicron 1394 Filter Driver (Version: 1.00.25.03)
JMicron Flash Media Controller Driver (Version: 1.0.72.4)
Jungle Disk Workgroup (Version: 3.16)
LAME v3.99.3 (for Windows)
LaserJet 1020 series
Lazarus 1.0.2 (Version: 1.0.2)
LightScribe System Software (Version: 1.18.15.1)
LSI HDA Modem (Version: 2.2.100)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
MarketResearch (Version: 130.0.374.000)
McAfee Security Scan Plus (Version: 3.8.141.11)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft PhotoDraw 2000 V2 (Version: 2.00.00.1428)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MP3MyMP3 4.1
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NCH Tone Generator (Version: 3.07)
Network Scanner version 3.0.0.115
Network64 (Version: 130.0.572.000)
Network64 (Version: 140.0.221.000)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
OrderReminder HP LaserJet 1020 (Version: 2.0)
PDF Complete Special Edition (Version: 4.0.64)
Privacy Manager for HP ProtectTools (Version: 6.00.831)
PS_AIO_02_ProductContext (Version: 130.0.365.000)
PS_AIO_02_Software (Version: 130.0.365.000)
PS_AIO_02_Software_Min (Version: 130.0.365.000)
Python 2.7.4 (64-bit) (Version: 2.7.4150)
Quicken 2002 Deluxe
Rapport (Version: 3.5.1205.18)
Rapport (Version: 3.5.1304.48)
RBVirtualFolder64Inst (Version: 1.00.0000)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.32.0)
Rosetta Stone Ltd Services (Version: 3.2.21)
Rosetta Stone TOTALe (Version: 4.5.5.0)
Roxio Activation Module (Version: 1.0)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio MyDVD Business 2010 (Version: 1.0.410)
Roxio MyDVD Business 2010 (Version: 12.1.74.13)
Roxio Secure Burn (Version: 1.8)
Roxio Secure Burn (Version: 1.8.73.2)
Scan (Version: 13.0.0.0)
SDK (Version: 2.30.042)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shop for HP Supplies (Version: 13.0)
Skypeô 6.11 (Version: 6.11.102)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.469.000)
Synaptics Pointing Device Driver (Version: 17.0.18.8)
Theft Recovery for HP ProtectTools (Version: 6.0.0.30)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
Trusteer Endpoint Protection (Version: 3.5.1304.48)
UnloadSupport (Version: 11.0.0)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Validity Fingerprint Sensor Driver (Version: 4.3.117.0)
VIP Access SDK x64(1.0.0.50)  (Version: 1.0.0.50)
WebReg (Version: 130.0.132.017)
Winamp (Version: 5.666 )
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
WinZip 8.0
 
========================= Memory info: ===================================
 
Percentage of memory in use: 68%
Total physical RAM: 4046.36 MB
Available physical RAM: 1290.83 MB
Total Pagefile: 8090.89 MB
Available Pagefile: 4902.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.71 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:445.52 GB) (Free:325.91 GB) NTFS
2 Drive d: (USB DISK) (Removable) (Total:7.2 GB) (Free:7.2 GB) FAT32
3 Drive e: (HP_RECOVERY) (Fixed) (Total:14.95 GB) (Free:2.23 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:4.98 GB) (Free:2.12 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\HP8560
 
9D89CC0D90FB4280B602     Administrator            Geoff                    
Guest                    
 
 
**** End of log ****


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,726 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:10 AM

Posted 28 February 2014 - 02:41 PM

You seem to have a problem with your audio HD drivers (AESTAC64.dll)...but you seem to have errors pointing to a number of differing programs/functions.

 

I would suspect either infection or file system/hard drive problems if it were my system.

 

No evidence of overheating, SMART data indicates no problem to me. 

 

I would probably just run the chkdsk /r command....then run a defrag utility after the chkdsk /r completes/rebooots into Windows.  and then monitor the system.

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users