Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help? rpcss.dll problem?


  • This topic is locked This topic is locked
10 replies to this topic

#1 Adelmas

Adelmas

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:27 AM

Posted 28 February 2014 - 12:57 AM

So I've tried just about everything now. I've ran every program I could think of, tried everything. but AVG Free still pops up and says rpcss.dll is infected on my moms computer. I need help. SO here's the DDS logs.

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.19088
Run by Susan at 22:12:27 on 2014-02-27
#Option MBR scan  is disabled.
Microsoft® Windows Vista™ Home Premium   6.0.6001.1.1252.1.1033.18.2038.84 [GMT -7:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.aol.com/
mStart Page = hxxp://en.us.acer.yahoo.com
mDefault_Page_URL = hxxp://en.us.acer.yahoo.com
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - <orphaned>
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: CouponXplorer: {65C72339-FB1D-4155-84E1-9AFACEE02D6F} -
TB: Acer eDataSecurity Management: {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - c:\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
TB: CouponXplorer: {65c72339-fb1d-4155-84e1-9afacee02d6f} -
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Google Update] "c:\users\susan\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{7EFFCC27-0EFA-47AF-AEE7-1832CCB715FB} : DHCPNameServer = 75.75.75.75 75.75.76.76
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\susan\appdata\roaming\mozilla\firefox\profiles\u09hen1t.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com/
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff10.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff5.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff6.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff7.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff8.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff9.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\amazon\mp3 downloader\npAmazonMP3DownloaderPlugin101721.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\program files\research in motion limited\blackberry app world browser plugin\npappworld.dll
FF - plugin: c:\users\susan\appdata\roaming\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\users\susan\appdata\roaming\move networks\plugins\npqmp071701000002.dll
FF - ExtSQL: !HIDDEN! 2009-09-02 06:12; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-11-12 255968]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-4 297168]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-9-4 37664]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-5-27 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 28624]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2007-7-22 180736]
.
=============== Created Last 30 ================
.
2014-02-17 00:05:49    --------    d-----w-    C:\FRST
2014-02-14 03:52:03    --------    d-----w-    c:\users\susan\appdata\local\CouponXplorer_5z
2014-02-14 02:55:34    --------    d-sh--w-    C:\$RECYCLE.BIN
2014-02-14 01:01:27    --------    d-----w-    C:\AdwCleaner
2014-02-13 21:51:53    --------    d-----w-    c:\program files\ESET
2014-02-03 02:51:35    388096    ----a-r-    c:\users\susan\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2014-02-03 02:51:33    --------    d-----w-    c:\program files\Trend Micro
.
==================== Find3M  ====================
.
.
============= FINISH: 22:25:34.03 ===============
 

Attached Files



BC AdBot (Login to Remove)

 


#2 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:27 AM

Posted 28 February 2014 - 03:50 AM

Hi there,

please run the following scan:


please download Farbar Recovery Scan Tool and save it to a flash drive.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html




To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
==========

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


Select Command Prompt

==========


Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.


#3 Adelmas

Adelmas
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:27 AM

Posted 02 March 2014 - 01:04 AM

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 02-03-2014 01
Ran by SYSTEM on MINWINPC on 01-03-2014 23:01:47
Running from G:\
Windows Vista ™ Home Premium Service Pack 1 (X86) OS Language: English(US)
Internet Explorer Version 8
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.


The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [] - [X]
HKLM\...\Run: [AVG_TRAY] - C:\Program Files\AVG\AVG10\avgtray.exe [2345592 2012-08-01] (AVG Technologies CZ, s.r.o.)
HKU\Default\...\Run: [WindowsWelcomeCenter] - rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\Default\...\RunOnce: [AcerScrSav] - C:\Windows\Acer\run_NB.exe [24576 2007-08-21] ()
HKU\Default User\...\Run: [WindowsWelcomeCenter] - rundll32.exe oobefldr.dll,ShowWelcomeCenter
HKU\Default User\...\RunOnce: [AcerScrSav] - C:\Windows\Acer\run_NB.exe [24576 2007-08-21] ()
HKU\Susan\...\Run: [WMPNSCFG] - C:\Program Files\Windows Media Player\WMPNSCFG.exe [202240 2008-01-20] (Microsoft Corporation)
HKU\Susan\...\Run: [Google Update] - C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe [133104 2009-03-28] (Google Inc.)

========================== Services (Whitelisted) =================

S3 AVG Security Toolbar Service; C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe [167264 2011-11-10] ()
S2 AVGIDSAgent; C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [7391072 2012-01-31] (AVG Technologies CZ, s.r.o.)
S2 avgwd; C:\Program Files\AVG\AVG10\avgwdsvc.exe [269520 2011-02-08] (AVG Technologies CZ, s.r.o.)
S2 eDataSecurity Service; C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe [506416 2008-01-03] (Egis Incorporated)
S2 eLockService; C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe [24576 2007-10-01] (Acer Inc.)
S2 eNet Service; C:\Acer\Empowering Technology\eNet\eNet Service.exe [131072 2007-12-20] (Acer Inc.)
S2 eRecoveryService; C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe [57344 2007-09-10] (Acer Inc.)
S2 eSettingsService; C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe [24576 2007-12-19] ()
S2 MBAMScheduler; C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)
S2 MBAMService; C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)
S3 McComponentHostService; C:\Program Files\McAfee Security Scan\3.0.271\McCHSvc.exe [237272 2012-03-13] (McAfee, Inc.)
S2 MobilityService; C:\Acer\Mobility Center\MobilityService.exe [110592 2007-11-27] ()
S4 MSSQLServerADHelper; C:\Program Files\Microsoft SQL Server\90\Shared\sqladhlp90.exe [44384 2010-12-10] (Microsoft Corporation)
S2 WMIService; C:\Acer\Empowering Technology\ePower\ePowerSvc.exe [167936 2007-09-20] (acer)
S2 vToolbarUpdater17.3.0; C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe [X]

==================== Drivers (Whitelisted) ====================

S3 AVGIDSDriver; C:\Windows\System32\DRIVERS\AVGIDSDriver.Sys [134480 2011-05-27] (AVG Technologies CZ, s.r.o. )
S0 AVGIDSEH; C:\Windows\System32\DRIVERS\AVGIDSEH.Sys [22992 2011-02-22] (AVG Technologies CZ, s.r.o. )
S3 AVGIDSFilter; C:\Windows\System32\DRIVERS\AVGIDSFilter.Sys [24144 2011-02-10] (AVG Technologies CZ, s.r.o. )
S3 AVGIDSShim; C:\Windows\System32\DRIVERS\AVGIDSShim.Sys [28624 2011-02-10] (AVG Technologies CZ, s.r.o. )
S1 Avgldx86; C:\Windows\System32\DRIVERS\avgldx86.sys [255968 2012-11-12] (AVG Technologies CZ, s.r.o.)
S1 Avgmfx86; C:\Windows\System32\DRIVERS\avgmfx86.sys [34896 2011-03-01] (AVG Technologies CZ, s.r.o.)
S0 Avgrkx86; C:\Windows\System32\DRIVERS\avgrkx86.sys [32592 2011-03-16] (AVG Technologies CZ, s.r.o.)
S1 Avgtdix; C:\Windows\System32\DRIVERS\avgtdix.sys [297168 2011-04-04] (AVG Technologies CZ, s.r.o.)
S1 avgtp; C:\Windows\system32\drivers\avgtpx86.sys [37664 2013-11-11] (AVG Technologies)
S3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [22856 2013-04-04] (Malwarebytes Corporation)
S3 NuidFltr; C:\Windows\System32\DRIVERS\NuidFltr.sys [14736 2009-05-08] (Microsoft Corporation)
S3 SNP2UVC; C:\Windows\System32\DRIVERS\snp2uvc.sys [1769984 2007-10-01] ()
S5 AppMgmt; C:\Windows\system32\svchost.exe [21504 2008-01-20] (Microsoft Corporation)
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 lmimirr; system32\DRIVERS\lmimirr.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]
S3 radpms; system32\DRIVERS\radpms.sys [X]
S3 SymIM; system32\DRIVERS\SymIM.sys [X]
S3 SymIMMP; system32\DRIVERS\SymIM.sys [X]

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2014-02-27 21:26 - 2014-02-27 21:26 - 00004574 _____ () C:\Users\Susan\Desktop\attach.txt
2014-02-27 21:26 - 2014-02-27 21:25 - 00008537 _____ () C:\Users\Susan\Desktop\dds.txt
2014-02-27 20:58 - 2014-02-27 20:58 - 00000000 ____S () C:\Windows\System32\debqkv.rzp
2014-02-16 16:05 - 2014-02-16 16:13 - 00000000 ____D () C:\FRST
2014-02-16 16:03 - 2014-02-16 16:05 - 00002026 _____ () C:\Users\Susan\Desktop\Rkill.txt
2014-02-16 15:47 - 2014-02-16 15:48 - 19327656 _____ (IObit ) C:\Users\Susan\Downloads\ASC_Setup.exe
2014-02-15 07:29 - 2014-02-15 07:30 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2014-02-13 19:52 - 2014-02-26 07:50 - 00000000 ____D () C:\Users\Susan\AppData\Local\CouponXplorer_5z
2014-02-13 19:04 - 2014-02-13 19:04 - 00000000 ____S () C:\Windows\System32\wfwcqow.uoz
2014-02-13 17:22 - 2014-02-13 17:22 - 00000000 ____D () C:\Qoobox
2014-02-13 17:20 - 2014-02-13 17:20 - 00000000 ____D () C:\Windows\erdnt
2014-02-13 17:19 - 2014-02-13 18:45 - 00000000 ___SD () C:\32788R22FWJFW
2014-02-13 17:08 - 2014-02-13 17:08 - 00000714 _____ () C:\Windows\setupact.log
2014-02-13 17:08 - 2014-02-13 17:08 - 00000000 _____ () C:\Windows\setuperr.log
2014-02-13 17:01 - 2014-02-13 17:04 - 00000000 ____D () C:\AdwCleaner
2014-02-13 13:51 - 2014-02-13 13:51 - 00000000 ____D () C:\Program Files\ESET
2014-02-13 13:49 - 2014-02-13 13:51 - 02347384 _____ (ESET) C:\Users\Susan\Downloads\esetsmartinstaller_enu.exe
2014-02-02 20:31 - 2014-02-02 20:59 - 00001506 _____ () C:\Windows\System32\avgrep.txt
2014-02-02 18:51 - 2014-02-02 18:51 - 00000000 ____D () C:\Program Files\Trend Micro

==================== One Month Modified Files and Folders =======

2014-03-01 21:58 - 2006-11-02 04:47 - 00003216 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2014-03-01 21:58 - 2006-11-02 04:47 - 00003216 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2014-03-01 21:56 - 2011-04-04 17:33 - 00000000 ____D () C:\Windows\System32\Drivers\AVG
2014-03-01 21:53 - 2008-02-08 21:51 - 00000000 ____D () C:\Program Files\Common Files\Symantec Shared
2014-03-01 21:52 - 2008-01-20 18:47 - 06859220 _____ () C:\Windows\PFRO.log
2014-02-28 20:31 - 2009-01-01 15:43 - 01394098 _____ () C:\Windows\WindowsUpdate.log
2014-02-27 21:26 - 2014-02-27 21:26 - 00004574 _____ () C:\Users\Susan\Desktop\attach.txt
2014-02-27 21:25 - 2014-02-27 21:26 - 00008537 _____ () C:\Users\Susan\Desktop\dds.txt
2014-02-27 20:58 - 2014-02-27 20:58 - 00000000 ____S () C:\Windows\System32\debqkv.rzp
2014-02-26 07:50 - 2014-02-13 19:52 - 00000000 ____D () C:\Users\Susan\AppData\Local\CouponXplorer_5z
2014-02-16 16:13 - 2014-02-16 16:05 - 00000000 ____D () C:\FRST
2014-02-16 16:06 - 2006-11-02 02:33 - 00769072 _____ () C:\Windows\System32\PerfStringBackup.INI
2014-02-16 16:05 - 2014-02-16 16:03 - 00002026 _____ () C:\Users\Susan\Desktop\Rkill.txt
2014-02-16 15:48 - 2014-02-16 15:47 - 19327656 _____ (IObit ) C:\Users\Susan\Downloads\ASC_Setup.exe
2014-02-16 15:35 - 2012-10-13 18:55 - 00000000 ____D () C:\Program Files\Mozilla Maintenance Service
2014-02-15 07:30 - 2014-02-15 07:29 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2014-02-13 19:04 - 2014-02-13 19:04 - 00000000 ____S () C:\Windows\System32\wfwcqow.uoz
2014-02-13 18:45 - 2014-02-13 17:19 - 00000000 ___SD () C:\32788R22FWJFW
2014-02-13 17:22 - 2014-02-13 17:22 - 00000000 ____D () C:\Qoobox
2014-02-13 17:20 - 2014-02-13 17:20 - 00000000 ____D () C:\Windows\erdnt
2014-02-13 17:08 - 2014-02-13 17:08 - 00000714 _____ () C:\Windows\setupact.log
2014-02-13 17:08 - 2014-02-13 17:08 - 00000000 _____ () C:\Windows\setuperr.log
2014-02-13 17:04 - 2014-02-13 17:01 - 00000000 ____D () C:\AdwCleaner
2014-02-13 13:51 - 2014-02-13 13:51 - 00000000 ____D () C:\Program Files\ESET
2014-02-13 13:51 - 2014-02-13 13:49 - 02347384 _____ (ESET) C:\Users\Susan\Downloads\esetsmartinstaller_enu.exe
2014-02-13 09:58 - 2013-07-23 06:07 - 00000000 ____D () C:\Windows\System32\MRT
2014-02-13 09:32 - 2006-11-02 02:24 - 85946576 _____ (Microsoft Corporation) C:\Windows\System32\mrt.exe
2014-02-05 20:11 - 2009-03-28 18:00 - 00002046 _____ () C:\Users\Susan\Desktop\Google Chrome.lnk
2014-02-02 21:03 - 2010-12-24 22:19 - 00001356 _____ () C:\Users\Susan\AppData\Local\d3d9caps.dat
2014-02-02 20:59 - 2014-02-02 20:31 - 00001506 _____ () C:\Windows\System32\avgrep.txt
2014-02-02 20:02 - 2014-01-02 08:29 - 00000081 _____ () C:\Windows\System32\qmzloif.llq
2014-02-02 18:51 - 2014-02-02 18:51 - 00000000 ____D () C:\Program Files\Trend Micro

Files to move or delete:
====================
C:\Users\Susan\AppData\Roaming\desktop.ini
C:\ProgramData\hash.dat


Some content of TEMP:
====================
C:\Users\Susan\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\Susan\AppData\Local\Temp\Quarantine.exe
C:\Users\Susan\AppData\Local\Temp\{097088F1-7B2A-4495-9091-2C5E20363F0F}-32.0.1700.76_31.0.1650.63_chrome_updater.exe


==================== Known DLLs (Whitelisted) ============


==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2009-04-15 20:43] - [2009-03-02 20:39] - 0551424 ____A (Microsoft Corporation) 70F57A67970C052092962DB962531266

 ATTENTION ======> If the system is having audio adware rpcss.dll is patched. Google the MD5, if the MD5 is unique the file is infected.
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points  =========================

Restore point made on: 2014-01-21 07:36:15
Restore point made on: 2014-02-02 18:50:58
Restore point made on: 2014-02-13 09:25:35

==================== Memory info ===========================

Percentage of memory in use: 21%
Total physical RAM: 2037.68 MB
Available physical RAM: 1608.62 MB
Total Pagefile: 1805.91 MB
Available Pagefile: 1670.88 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.46 MB

==================== Drives ================================

Drive c: (ACER) (Fixed) (Total:111.57 GB) (Free:1.09 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive d: (DATA) (Fixed) (Total:111.55 GB) (Free:93.48 GB) NTFS
Drive f: (PQSERVICE) (Fixed) (Total:9.76 GB) (Free:3.29 GB) FAT32
Drive g: () (Removable) (Total:3.73 GB) (Free:3.71 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 233 GB) (Disk ID: 1634CC0A)
Partition 1: (Not Active) - (Size=10 GB) - (Type=27)
Partition 2: (Active) - (Size=112 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=112 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (Size: 4 GB) (Disk ID: 73696D20)
No partition Table on disk 1.


LastRegBack: 2014-02-28 20:18

==================== End Of Log ============================



#4 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:27 AM

Posted 02 March 2014 - 05:10 AM

Yes, rpcss.dll is still infected. Let's search for a clean replacement:


Start your computer in the System Recovery Options again and open FRST.
  • Write the following text into the Search: textbox:
    rpcss.dll
  • Click on the Search File(s) button.
  • When the search is finished a log file (Search.txt) is save on your flash drive.
    Copy and paste it in your next reply.


#5 Adelmas

Adelmas
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:27 AM

Posted 03 March 2014 - 05:31 PM

Farbar Recovery Scan Tool (x86) Version: 02-03-2014 01
Ran by SYSTEM at 2014-03-03 14:26:51
Running from G:\
Boot Mode: Recovery

================== Search: "rpcss.dll" ===================

C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6001.22389_none_6a06ffcd57365beb\rpcss.dll
[2009-04-15 20:43] - [2009-03-02 20:32] - 0551424 ____A (Microsoft Corporation) 4DFCBDEF3CCAA98F99038DED78945253

C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6001.18226_none_69bb41ac3deac876\rpcss.dll
[2009-04-15 20:43] - [2009-03-02 20:39] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830

C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6001.18000_none_69cadbfc3ddffe3c\rpcss.dll
[2008-01-20 18:24] - [2008-01-20 18:24] - 0547328 ____A (Microsoft Corporation) 33FB1F0193EE2051067441492D56113C

C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6000.21023_none_685b771559e4be8c\rpcss.dll
[2009-04-15 20:43] - [2009-03-02 20:17] - 0550400 ____A (Microsoft Corporation) B1BB45E24717A7F790B4411C4446EF5E

C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6000.16830_none_67c4315e40d1bb6c\rpcss.dll
[2009-04-15 20:43] - [2009-03-02 20:19] - 0549888 ____A (Microsoft Corporation) 7B981222A257D076885BFFB66F19B7CE

C:\Windows\System32\rpcss.dll
[2009-04-15 20:43] - [2009-03-02 20:39] - 0551424 ____A (Microsoft Corporation) 70F57A67970C052092962DB962531266

C:\Windows\SoftwareDistribution\Download\cd2b15b1a90e884578188440a1660b12\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.18005_none_6bb655083b01c988\rpcss.dll
[2009-09-23 18:07] - [2009-04-10 22:28] - 0550400 ____A (Microsoft Corporation) 3B5B4D53FEC14F7476CA29A20CC31AC9

X:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6001.18000_none_69cadbfc3ddffe3c\rpcss.dll
[2008-01-19 00:51] - [2008-01-19 00:51] - 0547328 ____A (Microsoft Corporation) 33FB1F0193EE2051067441492D56113C

X:\Windows\System32\rpcss.dll
[2008-01-18 21:49] - [2008-01-18 23:36] - 0547328 ____A (Microsoft Corporation) 33FB1F0193EE2051067441492D56113C

=== End Of Search ===



#6 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:27 AM

Posted 03 March 2014 - 05:53 PM

Great, well done!
Now we can replace the infected file with a clean copy:


Step 1

Please download this attached Attached File  fixlist.txt   427bytes   29 downloads and save it on the same flash drive as FRST.

  • Plug in the flash drive to the infected computer, enter the System Recovery Options and open FRST.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) is saved on the flash drive.
    Please copy and paste its contents in your next reply.

 

 

 

Step 2

Restart your computer in normal mode and move frst.exe from the flash drive to the Desktop.
Start FRST with administator privileges.

  • Make sure the option Addition.txt (under Optional Scan) is checked.
  • Press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    Please copy and paste these logs in your next reply.


#7 Adelmas

Adelmas
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:27 AM

Posted 04 March 2014 - 05:00 PM

FRST.txt

 

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 04-03-2014 02
Ran by Susan (administrator) on SUSAN-PC on 04-03-2014 14:51:29
Running from C:\Users\Susan\Desktop
Microsoft® Windows Vista™ Home Premium  Service Pack 1 (X86) OS Language: English(US)
Internet Explorer Version 8
Boot Mode: Normal

The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG10\avgchsvx.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG10\avgrsx.exe
(Microsoft Corporation) C:\Windows\system32\SLsvc.exe
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG10\avgwdsvc.exe
(Microsoft Corporation) C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Egis Incorporated) C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
(Acer Inc.) C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
(Acer Inc.) C:\Acer\Empowering Technology\eNet\eNet Service.exe
(Hewlett-Packard Company) C:\Program Files\Common Files\LightScribe\LSSrvc.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
() C:\Acer\Mobility Center\MobilityService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG10\avgnsx.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG10\avgemcx.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
(Microsoft Corporation) C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
(Microsoft Corporation) C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG10\avgtray.exe
(Microsoft Corporation) C:\Program Files\Windows Media Player\wmpnscfg.exe
(Conexant Systems, Inc.) C:\Windows\system32\DRIVERS\xaudio.exe
(Acer Inc.) C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
() C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
(acer) C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
(Google Inc.) C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe
(Microsoft Corporation) C:\Windows\system32\wbem\unsecapp.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
(Microsoft Corporation) C:\Windows\System32\mobsync.exe
(Google Inc.) C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe
() C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe


==================== Registry (Whitelisted) ==================

HKLM\...\Run: [] - [X]
HKLM\...\Run: [AVG_TRAY] - C:\Program Files\AVG\AVG10\avgtray.exe [2345592 2012-08-01] (AVG Technologies CZ, s.r.o.)
HKU\S-1-5-21-2660505563-1553824755-4140824700-1003\...\Run: [WMPNSCFG] - C:\Program Files\Windows Media Player\WMPNSCFG.exe [202240 2008-01-20] (Microsoft Corporation)
HKU\S-1-5-21-2660505563-1553824755-4140824700-1003\...\Run: [Google Update] - C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe [133104 2009-03-28] (Google Inc.)
HKU\S-1-5-21-2660505563-1553824755-4140824700-1003\...\MountPoints2: {dfb14088-b620-11df-9303-001d722cac35} - "G:\WD SmartWare.exe" autoplay=true

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aol.com/
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.com
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.us.acer.yahoo.com
StartMenuInternet: IEXPLORE.EXE - iexplore.exe
SearchScopes: HKLM - DefaultScope value is missing.
SearchScopes: HKCU - {081E2A72-B0A9-4D7B-9CD0-83C8B16B823D} URL = http://websearch.shopathome.com?user_id=%guid&q={searchTerms}
SearchScopes: HKCU - {7C4C0C81-99F2-4D98-A57B-7AC02DBDCF0D} URL = http://search.aol.com/aolcom/search?query={searchTerms}&invocationType=msie70a
SearchScopes: HKCU - {DECA3892-BA8F-44b8-A993-A466AD694AE4} URL = http://search.yahoo.com/search?p={searchTerms}&fr=chr-acer
BHO: No Name - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -  No File
BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll No File
BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
Toolbar: HKLM - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Toolbar: HKLM - Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll (Egis Incorporated.)
Toolbar: HKLM - CouponXplorer - {65c72339-fb1d-4155-84e1-9afacee02d6f} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zbar.dll No File
Toolbar: HKCU - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Toolbar: HKCU - No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKCU - No Name - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} -  No File
Toolbar: HKCU - &Links - {F2CF5485-4E02-4F68-819C-B92DE9277049} - C:\Windows\system32\ieframe.dll (Microsoft Corporation)
Toolbar: HKCU - CouponXplorer - {65C72339-FB1D-4155-84E1-9AFACEE02D6F} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zbar.dll No File
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll (AVG Technologies CZ, s.r.o.)
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Common Files\Skype\Skype4COM.dll (Skype Technologies)
Winsock: Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76

FireFox:
========
FF ProfilePath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\u09hen1t.default
FF SearchEngineOrder.1: Yahoo
FF SearchEngineOrder.user_pref("browser.search.order.2", "");: user_pref("browser.search.order.2", "");
FF Homepage: hxxp://www.aol.com/
FF Plugin: @adobe.com/FlashPlayer - C:\Windows\system32\Macromed\Flash\NPSWF32.dll ()
FF Plugin: @adobe.com/ShockwavePlayer - C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF Plugin: @Apple.com/iTunes,version=1.0 - C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin: @CouponXplorer_5z.com/Plugin - C:\Program Files\CouponXplorer_5z\bar\1.bin\NP5zStub.dll No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - C:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @microsoft.com/WPF,version=3.5 - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF Plugin: @rim.com/npappworld - C:\Program Files\Research In Motion Limited\BlackBerry App World Browser Plugin\npappworld.dll ()
FF Plugin: Adobe Reader - C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKCU: @movenetworks.com/Quantum Media Player - C:\Users\Susan\AppData\Roaming\Move Networks\plugins\npqmp071701000002.dll (Move Networks)
FF Plugin HKCU: @tools.google.com/Google Update;version=3 - C:\Users\Susan\AppData\Local\Google\Update\1.3.22.3\npGoogleUpdate3.dll No File
FF Plugin HKCU: amazon.com/AmazonMP3DownloaderPlugin - C:\Program Files\Amazon\MP3 Downloader\npAmazonMP3DownloaderPlugin101721.dll (Amazon.com, Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\NPOFFICE.DLL (Microsoft Corporation)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\nppdf32.dll (Adobe Systems Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\npqtplugin.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\npqtplugin2.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\npqtplugin3.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\npqtplugin4.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\npqtplugin5.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\npqtplugin6.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\npqtplugin7.dll (Apple Inc.)
FF SearchPlugin: C:\Program Files\mozilla firefox\browser\searchplugins\avg-secure-search.xml
FF Extension: CouponXplorer - C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\u09hen1t.default\Extensions\5zffxtbr@CouponXplorer_5z.com [2014-01-19]
FF Extension: LogMeIn, Inc. Remote Access Plugin - C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\u09hen1t.default\Extensions\LogMeInClient@logmein.com [2010-01-07]
FF Extension: Microsoft .NET Framework Assistant - C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\u09hen1t.default\Extensions\{20a82645-c095-46ed-80e3-08825760534b} [2010-11-05]
FF Extension: Video Downloader - C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\u09hen1t.default\Extensions\ttiamjceck@ttiamjceck.org.xpi [2013-07-12]
FF Extension: Adblock Plus - C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\u09hen1t.default\Extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi [2012-10-13]
FF Extension: Skype extension for Firefox - C:\Program Files\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1} [2014-02-15]
FF HKLM\...\Firefox\Extensions: [{20a82645-c095-46ed-80e3-08825760534b}] - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
FF Extension: Microsoft .NET Framework Assistant - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\ []
FF HKLM\...\Firefox\Extensions: [{1E73965B-8B48-48be-9C8D-68B920ABC1C4}] - C:\Program Files\AVG\AVG10\Firefox4\
FF Extension: AVG Safe Search - C:\Program Files\AVG\AVG10\Firefox4\ []
FF HKLM\...\Firefox\Extensions: [5zffxtbr@CouponXplorer_5z.com] - C:\Program Files\CouponXplorer_5z\bar\1.bin
FF HKCU\...\Firefox\Extensions: [moveplayer@movenetworks.com] - C:\Users\Susan\AppData\Roaming\Move Networks
FF Extension: Move Media Player - C:\Users\Susan\AppData\Roaming\Move Networks [2009-02-15]

Chrome:
=======
CHR HomePage: hxxp://www.aol.com/
CHR RestoreOnStartup: "tabs": {
      "use_vertical_tabs"
CHR DefaultSearchURL: {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR Plugin: (Shockwave Flash) - C:\Users\Susan\AppData\Local\Google\Chrome\Application\22.0.1229.79\PepperFlash\pepflashplayer.dll No File
CHR Plugin: (Shockwave Flash) - C:\Windows\system32\Macromed\Flash\NPSWF32.dll ()
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Users\Susan\AppData\Local\Google\Chrome\Application\32.0.1700.107\ppGoogleNaClPluginChrome.dll ()
CHR Plugin: (Chrome PDF Viewer) - C:\Users\Susan\AppData\Local\Google\Chrome\Application\32.0.1700.107\pdf.dll ()
CHR Plugin: (AVG Internet Security) - C:\Users\Susan\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla\10.0.0.1409_0\plugins/avgnpss.dll No File
CHR Plugin: (Java™ Platform SE 6 U13) - C:\Program Files\Java\jre6\bin\new_plugin\npdeploytk.dll (Sun Microsystems, Inc.)
CHR Plugin: (Java™ Platform SE 6 U13) - C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
CHR Plugin: (Microsoft Office 2003) - C:\Program Files\Mozilla Firefox\plugins\NPOFFICE.DLL (Microsoft Corporation)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files\Mozilla Firefox\plugins\npqtplugin.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files\Mozilla Firefox\plugins\npqtplugin2.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files\Mozilla Firefox\plugins\npqtplugin3.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files\Mozilla Firefox\plugins\npqtplugin4.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files\Mozilla Firefox\plugins\npqtplugin5.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files\Mozilla Firefox\plugins\npqtplugin6.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.1) - C:\Program Files\Mozilla Firefox\plugins\npqtplugin7.dll (Apple Inc.)
CHR Plugin: (AVG SiteSafety plugin) - C:\Program Files\Common Files\AVG Secure Search\SiteSafetyInstaller\12.2.6\\npsitesafety.dll No File
CHR Plugin: (Silverlight Plug-In) - C:\Program Files\Microsoft Silverlight\4.1.10329.0\npctrl.dll No File
CHR Plugin: (BlackBerry AppWorld) - C:\Program Files\Research In Motion Limited\BlackBerry App World Browser Plugin\npappworld.dll ()
CHR Plugin: (iTunes Application Detector) - C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
CHR Plugin: (Google Update) - C:\Users\Susan\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll No File
CHR Plugin: (Move Streaming Media Player) - C:\Users\Susan\AppData\Roaming\Move Networks\plugins\npqmp071701000002.dll (Move Networks)
CHR Plugin: (Windows Presentation Foundation) - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
CHR Plugin: (Shockwave for Director) - C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
CHR Extension: (Entanglement Web App) - C:\Users\Susan\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd [2011-04-04]
CHR Extension: (Poppit) - C:\Users\Susan\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi [2011-04-04]
CHR Extension: (Google Wallet) - C:\Users\Susan\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-12-25]

========================== Services (Whitelisted) =================

S3 AVG Security Toolbar Service; C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe [167264 2011-11-10] ()
R2 AVGIDSAgent; C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [7391072 2012-01-31] (AVG Technologies CZ, s.r.o.)
R2 avgwd; C:\Program Files\AVG\AVG10\avgwdsvc.exe [269520 2011-02-08] (AVG Technologies CZ, s.r.o.)
R2 eDataSecurity Service; C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe [506416 2008-01-03] (Egis Incorporated)
R2 eLockService; C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe [24576 2007-10-01] (Acer Inc.)
R2 eNet Service; C:\Acer\Empowering Technology\eNet\eNet Service.exe [131072 2007-12-20] (Acer Inc.)
R2 eRecoveryService; C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe [57344 2007-09-10] (Acer Inc.)
R2 eSettingsService; C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe [24576 2007-12-19] ()
R2 MBAMScheduler; C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)
R2 MBAMService; C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)
S3 McComponentHostService; C:\Program Files\McAfee Security Scan\3.0.271\McCHSvc.exe [237272 2012-03-13] (McAfee, Inc.)
R2 MobilityService; C:\Acer\Mobility Center\MobilityService.exe [110592 2007-11-27] ()
S4 MSSQLServerADHelper; C:\Program Files\Microsoft SQL Server\90\Shared\sqladhlp90.exe [44384 2010-12-10] (Microsoft Corporation)
R2 WMIService; C:\Acer\Empowering Technology\ePower\ePowerSvc.exe [167936 2007-09-20] (acer)
S2 vToolbarUpdater17.3.0; C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe [X]

==================== Drivers (Whitelisted) ====================

R3 AVGIDSDriver; C:\Windows\System32\DRIVERS\AVGIDSDriver.Sys [134480 2011-05-27] (AVG Technologies CZ, s.r.o. )
R0 AVGIDSEH; C:\Windows\System32\DRIVERS\AVGIDSEH.Sys [22992 2011-02-22] (AVG Technologies CZ, s.r.o. )
R3 AVGIDSFilter; C:\Windows\System32\DRIVERS\AVGIDSFilter.Sys [24144 2011-02-10] (AVG Technologies CZ, s.r.o. )
R3 AVGIDSShim; C:\Windows\System32\DRIVERS\AVGIDSShim.Sys [28624 2011-02-10] (AVG Technologies CZ, s.r.o. )
R1 Avgldx86; C:\Windows\System32\DRIVERS\avgldx86.sys [255968 2012-11-12] (AVG Technologies CZ, s.r.o.)
R1 Avgmfx86; C:\Windows\System32\DRIVERS\avgmfx86.sys [34896 2011-03-01] (AVG Technologies CZ, s.r.o.)
R0 Avgrkx86; C:\Windows\System32\DRIVERS\avgrkx86.sys [32592 2011-03-16] (AVG Technologies CZ, s.r.o.)
R1 Avgtdix; C:\Windows\System32\DRIVERS\avgtdix.sys [297168 2011-04-04] (AVG Technologies CZ, s.r.o.)
R1 avgtp; C:\Windows\system32\drivers\avgtpx86.sys [37664 2013-11-11] (AVG Technologies)
R3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [22856 2013-04-04] (Malwarebytes Corporation)
S3 NuidFltr; C:\Windows\System32\DRIVERS\NuidFltr.sys [14736 2009-05-09] (Microsoft Corporation)
R3 SNP2UVC; C:\Windows\System32\DRIVERS\snp2uvc.sys [1769984 2007-10-01] ()
U5 AppMgmt; C:\Windows\system32\svchost.exe [21504 2008-01-20] (Microsoft Corporation)
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 lmimirr; system32\DRIVERS\lmimirr.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]
S3 radpms; system32\DRIVERS\radpms.sys [X]
S3 SymIM; system32\DRIVERS\SymIM.sys [X]
S3 SymIMMP; system32\DRIVERS\SymIM.sys [X]

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2014-03-04 14:51 - 2014-03-04 14:52 - 00018301 _____ () C:\Users\Susan\Desktop\FRST.txt
2014-03-04 14:51 - 2014-03-04 14:51 - 00000000 ____D () C:\Users\Susan\Desktop\FRST-OlderVersion
2014-03-04 14:50 - 2014-03-04 14:51 - 01145344 _____ (Farbar) C:\Users\Susan\Desktop\FRST.exe
2014-03-03 21:09 - 2014-03-03 21:09 - 00000000 ____S () C:\Windows\system32\gjmgf.qiq
2014-02-16 17:05 - 2014-03-04 14:51 - 00000000 ____D () C:\FRST
2014-02-16 16:47 - 2014-02-16 16:48 - 19327656 _____ (IObit ) C:\Users\Susan\Downloads\ASC_Setup.exe
2014-02-15 08:29 - 2014-02-15 08:30 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2014-02-13 20:52 - 2014-03-04 08:29 - 00000000 ____D () C:\Users\Susan\AppData\Local\CouponXplorer_5z
2014-02-13 18:22 - 2014-02-13 18:22 - 00000000 ____D () C:\Qoobox
2014-02-13 18:20 - 2014-02-13 18:20 - 00000000 ____D () C:\Windows\erdnt
2014-02-13 18:19 - 2014-02-13 19:45 - 00000000 ___SD () C:\32788R22FWJFW
2014-02-13 18:08 - 2014-02-13 18:08 - 00000714 _____ () C:\Windows\setupact.log
2014-02-13 18:08 - 2014-02-13 18:08 - 00000000 _____ () C:\Windows\setuperr.log
2014-02-13 18:01 - 2014-02-13 18:04 - 00000000 ____D () C:\AdwCleaner
2014-02-13 14:51 - 2014-02-13 14:51 - 00000000 ____D () C:\Program Files\ESET
2014-02-13 14:49 - 2014-02-13 14:51 - 02347384 _____ (ESET) C:\Users\Susan\Downloads\esetsmartinstaller_enu.exe
2014-02-02 21:31 - 2014-02-02 21:59 - 00001506 _____ () C:\Windows\system32\avgrep.txt
2014-02-02 19:51 - 2014-02-02 19:51 - 00000000 ____D () C:\Users\Susan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\HiJackThis
2014-02-02 19:51 - 2014-02-02 19:51 - 00000000 ____D () C:\Program Files\Trend Micro

==================== One Month Modified Files and Folders =======

2014-03-04 14:52 - 2014-03-04 14:51 - 00018301 _____ () C:\Users\Susan\Desktop\FRST.txt
2014-03-04 14:51 - 2014-03-04 14:51 - 00000000 ____D () C:\Users\Susan\Desktop\FRST-OlderVersion
2014-03-04 14:51 - 2014-03-04 14:50 - 01145344 _____ (Farbar) C:\Users\Susan\Desktop\FRST.exe
2014-03-04 14:51 - 2014-02-16 17:05 - 00000000 ____D () C:\FRST
2014-03-04 14:49 - 2013-05-31 09:22 - 00000350 _____ () C:\Windows\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job
2014-03-04 14:49 - 2008-02-08 22:51 - 00000000 ____D () C:\Program Files\Common Files\Symantec Shared
2014-03-04 14:48 - 2008-01-20 19:47 - 06864012 _____ () C:\Windows\PFRO.log
2014-03-04 14:48 - 2006-11-02 06:01 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-03-04 14:48 - 2006-11-02 05:47 - 00003216 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2014-03-04 14:48 - 2006-11-02 05:47 - 00003216 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2014-03-04 09:09 - 2006-11-02 06:01 - 00032650 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
2014-03-04 09:07 - 2009-01-01 16:43 - 01580647 _____ () C:\Windows\WindowsUpdate.log
2014-03-04 08:33 - 2009-06-30 01:47 - 00000908 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2660505563-1553824755-4140824700-1003UA.job
2014-03-04 08:29 - 2014-02-13 20:52 - 00000000 ____D () C:\Users\Susan\AppData\Local\CouponXplorer_5z
2014-03-03 21:25 - 2009-06-30 01:47 - 00000856 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2660505563-1553824755-4140824700-1003Core.job
2014-03-03 21:10 - 2011-04-04 18:33 - 00000000 ____D () C:\Windows\system32\Drivers\AVG
2014-03-03 21:09 - 2014-03-03 21:09 - 00000000 ____S () C:\Windows\system32\gjmgf.qiq
2014-03-02 11:42 - 2006-11-02 03:33 - 00769072 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-02-16 16:48 - 2014-02-16 16:47 - 19327656 _____ (IObit ) C:\Users\Susan\Downloads\ASC_Setup.exe
2014-02-16 16:35 - 2012-10-13 19:55 - 00000000 ____D () C:\Program Files\Mozilla Maintenance Service
2014-02-15 08:30 - 2014-02-15 08:29 - 00000000 ____D () C:\Program Files\Mozilla Firefox
2014-02-13 19:45 - 2014-02-13 18:19 - 00000000 ___SD () C:\32788R22FWJFW
2014-02-13 18:22 - 2014-02-13 18:22 - 00000000 ____D () C:\Qoobox
2014-02-13 18:20 - 2014-02-13 18:20 - 00000000 ____D () C:\Windows\erdnt
2014-02-13 18:08 - 2014-02-13 18:08 - 00000714 _____ () C:\Windows\setupact.log
2014-02-13 18:08 - 2014-02-13 18:08 - 00000000 _____ () C:\Windows\setuperr.log
2014-02-13 18:04 - 2014-02-13 18:01 - 00000000 ____D () C:\AdwCleaner
2014-02-13 14:51 - 2014-02-13 14:51 - 00000000 ____D () C:\Program Files\ESET
2014-02-13 14:51 - 2014-02-13 14:49 - 02347384 _____ (ESET) C:\Users\Susan\Downloads\esetsmartinstaller_enu.exe
2014-02-13 10:58 - 2013-07-23 07:07 - 00000000 ____D () C:\Windows\system32\MRT
2014-02-13 10:32 - 2006-11-02 03:24 - 85946576 _____ (Microsoft Corporation) C:\Windows\system32\mrt.exe
2014-02-05 21:11 - 2009-03-28 19:00 - 00002046 _____ () C:\Users\Susan\Desktop\Google Chrome.lnk
2014-02-02 22:03 - 2010-12-24 23:19 - 00001356 _____ () C:\Users\Susan\AppData\Local\d3d9caps.dat
2014-02-02 21:59 - 2014-02-02 21:31 - 00001506 _____ () C:\Windows\system32\avgrep.txt
2014-02-02 19:51 - 2014-02-02 19:51 - 00000000 ____D () C:\Users\Susan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\HiJackThis
2014-02-02 19:51 - 2014-02-02 19:51 - 00000000 ____D () C:\Program Files\Trend Micro

Files to move or delete:
====================
C:\Users\Susan\AppData\Roaming\desktop.ini
C:\ProgramData\hash.dat


Some content of TEMP:
====================
C:\Users\Susan\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\Susan\AppData\Local\Temp\Quarantine.exe
C:\Users\Susan\AppData\Local\Temp\{097088F1-7B2A-4495-9091-2C5E20363F0F}-32.0.1700.76_31.0.1650.63_chrome_updater.exe
C:\Users\Susan\AppData\Local\Temp\{CAFA424D-129E-4E37-9DE8-E01C8516E594}-33.0.1750.146_chrome_installer.exe


==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\system32\winlogon.exe => MD5 is legit
C:\Windows\system32\wininit.exe => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\services.exe => MD5 is legit
C:\Windows\system32\User32.dll => MD5 is legit
C:\Windows\system32\userinit.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2009-04-15 21:43] - [2009-03-02 21:32] - 0551424 ____A (Microsoft Corporation) 4DFCBDEF3CCAA98F99038DED78945253

 ATTENTION ======> If the system is having audio adware rpcss.dll is patched. Google the MD5, if the MD5 is unique the file is infected.
C:\Windows\system32\Drivers\volsnap.sys => MD5 is legit


LastRegBack: 2014-03-04 08:49

==================== End Of Log ============================

 

 

 

Addition.txt

Additional scan result of Farbar Recovery Scan Tool (x86) Version: 04-03-2014 02
Ran by Susan at 2014-03-04 14:53:21
Running from C:\Users\Susan\Desktop
Boot Mode: Normal
==========================================================


==================== Security Center ========================

AV: AVG Anti-Virus Free Edition 2011 (Enabled - Up to date) {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
AS: AVG Anti-Virus Free Edition 2011 (Enabled - Up to date) {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

32 Bit HP CIO Components Installer (Version: 2.1.5 - Hewlett-Packard) Hidden
4500_Help (Version: 1.00.0000 - Hewlett-Packard) Hidden
AC3Filter (remove only) (HKLM\...\AC3Filter) (Version:  - )
Acer Assist (HKLM\...\Acer Assist) (Version:  - Acer Incorporated)
Acer Crystal Eye Webcam (HKLM\...\{A77255C4-AFCB-44A3-BF0F-2091A71FFD9E}) (Version: 2.0.4 - SuYin)
Acer Crystal Eye Webcam Video Class Camera  (HKLM\...\{399C37FB-08AF-493B-BFED-20FBD85EDF7F}) (Version: 5.8.32.500-1.0 - Suyin)
Acer eDataSecurity Management (HKLM\...\{A5633652-3795-4829-BB0B-644F0279E279}) (Version: 2.8.4354 - Egis Inc.)
Acer eLock Management (HKLM\...\{116FF17B-1A30-4FC2-9B01-5BC5BD46B0B3}) (Version: 2.5.4302 - Acer Inc.)
Acer Empowering Technology (HKLM\...\{AB6097D9-D722-4987-BD9E-A076E2848EE2}) (Version: 2.5.4301 - Acer Inc.)
Acer eNet Management (HKLM\...\{C06554A1-2C1E-4D20-B613-EE62C79927CC}) (Version: 2.6.4303 - Acer Inc.)
Acer ePower Management (HKLM\...\{58E5844B-7CE2-413D-83D1-99294BF6C74F}) (Version: 2.5.4309 - Acer Inc.)
Acer ePresentation Management (HKLM\...\{BF839132-BD43-4056-ACBF-4377F4A88E2A}) (Version: 2.5.4300 - Acer Inc.)
Acer eSettings Management (HKLM\...\{CE65A9A0-9686-45C6-9098-3C9543A412F0}) (Version: 2.5.4302 - Acer Inc.)
Acer GridVista (HKLM\...\GridVista) (Version: 2.69.110 - )
Acer Mobility Center Plug-In (HKLM\...\{11316260-6666-467B-AC34-183FCB5D4335}) (Version: 1.0.4301 - Acer Inc.)
Acer Registration (HKLM\...\Acer Registration) (Version:  - Acer - Leader Technologies)
Acer ScreenSaver (HKLM\...\{79DD56FC-DB8B-47F5-9C80-78B62E05F9BC}) (Version: 1.31.20071207 - Acer Inc.)
Activation Assistant for the 2007 Microsoft Office suites (HKLM\...\Activation Assistant for the 2007 Microsoft Office suites) (Version:  - Microsoft Corporation)
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0 - Microsoft Corporation) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 2.0.3.13070 - Adobe Systems Inc.)
Adobe AIR (Version: 2.0.3.13070 - Adobe Systems Inc.) Hidden
Adobe Flash Player 10 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 10.0.22.87 - Adobe Systems Incorporated)
Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.1.102.62 - Adobe Systems Incorporated)
Adobe Reader X (10.1.9) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.9 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5.2.602 - Adobe Systems, Inc.)
Amazon Cloud Player (HKCU\...\Amazon Amazon Cloud Player) (Version: 1.1.0.337 - Amazon Services LLC)
Amazon MP3 Downloader 1.0.17 (HKLM\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Apple Application Support (HKLM\...\{EB879750-CCBD-4013-BFD5-0294D4DA5BD0}) (Version: 2.1.7 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{EFC04D3F-A152-47E7-8517-EE0F6201AFEF}) (Version: 5.1.1.4 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG 2011 (HKLM\...\AVG) (Version: 10.0.1432 - AVG Technologies)
AVG 2011 (Version: 10.0.1432 - AVG Technologies) Hidden
AVG 2011 (Version: 10.0.3705 - AVG Technologies) Hidden
BlackBerry App World Browser Plugin (HKLM\...\{E40E6C1B-B91F-4046-9A79-D50B77012724}) (Version: 3.1.2.15 - Research In Motion Limited)
BlackBerry Desktop Software 4.2.2 (HKLM\...\BlackBerry_{98605CAA-5F52-44EC-8AF7-2EC1A4C35F2D}) (Version: 4.2.2.14 - Research In Motion Ltd.)
BlackBerry Desktop Software 4.2.2 (Version: 4.2.2.14 - Research In Motion Ltd.) Hidden
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
BPD_HPSU (Version: 1.00.0000 - Hewlett-Packard) Hidden
bpd_scan (Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (Version: 50.0.165.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (Version: 1.00.0000 - Hewlett-Packard) Hidden
Broadcom Gigabit Integrated Controller (HKLM\...\{FC57FC53-104C-415C-98D7-B05E659461A9}) (Version: 10.50.08 - Broadcom Corporation)
BufferChm (Version: 100.0.170.000 - Hewlett-Packard) Hidden
Business Contact Manager for Outlook 2007 SP2 (HKLM\...\Business Contact Manager) (Version: 3.0.8619.1 - Microsoft Corporation)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1 - Microsoft Corporation) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Coupon Printer for Windows (HKLM\...\Coupon Printer for Windows4.0) (Version: 4.0 - Coupons, Inc.) <==== ATTENTION
CustomerResearchQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Destination Component (Version: 100.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (Version: 110.0.180.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
DocMgr (Version: 100.0.201.000 - Hewlett-Packard) Hidden
DocProc (Version: 10.0.0.0 - Hewlett-Packard) Hidden
DocProcQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Driver Detective (HKLM\...\{4640FDE1-B83A-4376-84ED-86F86BEE2D41}) (Version: 8.0.0 - PC Drivers HeadQuarters)
DVDneXtCOPY (HKLM\...\DVDneXtCOPY) (Version:  - )
ESET Online Scanner v3 (HKLM\...\ESET Online Scanner) (Version:  - )
eSupportQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Fax (Version: 120.0.194.000 - Hewlett-Packard) Hidden
Google Chrome (HKCU\...\Google Chrome) (Version: 32.0.1700.107 - Google Inc.)
GPBaseService (Version: 100.0.187.000 - Hewlett-Packard) Hidden
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFAOR2C06_118) (Version:  - )
HiJackThis (HKLM\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
HP Customer Participation Program 10.0 (HKLM\...\HPExtendedCapabilities) (Version: 10.0 - HP)
HP Document Manager 1.0 (HKLM\...\HP Document Manager) (Version: 1.0 - HP)
HP Imaging Device Functions 10.0 (HKLM\...\HP Imaging Device Functions) (Version: 10.0 - HP)
HP Officejet J4500 Series (HKLM\...\{CD0773D5-C18E-495c-B39B-21A96415EDD5}) (Version: 1.0 - HP)
HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)
HP Photosmart Essential 2.5 (Version: 1.02.0000 - Hewlett-Packard) Hidden
HP Smart Web Printing (HKLM\...\HP Smart Web Printing) (Version: 3.5 - HP)
HP Solution Center 10.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 10.0 - HP)
HP Update (HKLM\...\{818ABC3C-635C-4651-8183-D0E9640B7DD1}) (Version: 5.002.001.004 - Hewlett-Packard)
HPProductAssistant (Version: 100.0.170.000 - Hewlett-Packard) Hidden
HPSSupply (Version: 100.0.170.000 - Hewlett-Packard) Hidden
InstallIQ Updater (HKLM\...\{8E1CB0F1-67BF-4052-AA23-FA22E94804C1}) (Version: 1.4.3.0 - W3i, LLC)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
iPhone Configuration Utility (HKLM\...\{FA54AFB1-5745-4389-B8C1-9F7509672ED1}) (Version: 2.1.0.163 - Apple Inc.)
iTunes (HKLM\...\{23B8A91D-680B-462B-87AD-3D70F7341731}) (Version: 10.6.1.7 - Apple Inc.)
J4500 (Version: 50.0.165.000 - Hewlett-Packard) Hidden
Java™ 6 Update 13 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216013FF}) (Version: 6.0.130 - Sun Microsystems, Inc.)
Launch Manager (HKLM\...\LManager) (Version:  - )
LightScribe  1.4.142.1 (Version: 1.4.142.1 - http://www.lightscribe.com) Hidden
Machinist2DLL (HKLM\...\Machinist2DLL) (Version:  - )
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
MarketResearch (Version: 100.0.170.000 - Hewlett-Packard) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.0.271.4 - McAfee, Inc.)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Office 2003 Web Components (HKLM\...\{90A40409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Small Business Connectivity Components (HKLM\...\{A939D341-5A04-4E0A-BB55-3E65B386432D}) (Version: 2.0.7024.0 - Microsoft Corporation)
Microsoft SQL Server 2005 (HKLM\...\Microsoft SQL Server 2005) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00 - Microsoft Corporation) Hidden
Microsoft SQL Server Native Client (HKLM\...\{7670D32F-DAE6-4E49-8C8B-B3F08B5B1686}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server Setup Support Files (English) (HKLM\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{E7084B89-69E0-46B3-A118-8F99D06988CD}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft Virtual PC 2007 (HKLM\...\{8A7CAA24-7B23-410B-A7C3-F994B0944160}) (Version: 6.0.156.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Move Media Player (HKCU\...\Move Media Player) (Version:  - Move Networks)
Mozilla Firefox 27.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 27.0.1 (x86 en-US)) (Version: 27.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 27.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NTI Backup NOW! 4.7 (HKLM\...\InstallShield_{1598034D-7147-432C-8CA8-888E0632D124}) (Version: 1.00.0000 - NewTech Infosystems)
NTI Backup NOW! 4.7 (Version: 1.00.0000 - NewTech Infosystems) Hidden
NTI CD & DVD-Maker (HKLM\...\InstallShield_{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2}) (Version: 7 - NewTech Infosystems)
NTI CD & DVD-Maker (Version: 7 - NewTech Infosystems) Hidden
NTI Shadow (HKLM\...\InstallShield_{6F7EA6CA-79F4-44A0-A370-8E82BB16534A}) (Version: 3.7.6.35 - NewTech Infosystems)
NTI Shadow (Version: 3.7.6.35 - NewTech Infosystems) Hidden
OCR Software by I.R.I.S. 10.0 (HKLM\...\HPOCR) (Version: 10.0 - HP)
OverDrive Media Console (HKLM\...\{D4AFC7AD-F637-4EDD-BC76-767E4AF78CE1}) (Version: 3.2.5 - OverDrive, Inc.)
Photo Transport (HKLM\...\{63CFD835-FF50-4F8B-91CD-5662A8C640F8}) (Version: 1.0.1 - CASIO COMPUTER CO., LTD.)
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 7.32.3704d.0 - CyberLink Corporation)
ProductContext (Version: 50.0.165.000 - Hewlett-Packard) Hidden
PSSWCORE (Version: 2.02.0000 - Hewlett-Packard) Hidden
QuickTime (HKLM\...\{7BE15435-2D3E-4B58-867F-9C75BED0208C}) (Version: 7.71.80.42 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5543 - Realtek Semiconductor Corp.)
Roxio Media Manager (Version: 9.1.072 - Roxio) Hidden
Safari (HKLM\...\{6D172D0A-B9F1-4046-AFAB-8599288545BF}) (Version: 5.34.55.3 - Apple Inc.)
Scan (Version: 10.1.0.0 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 10.0 - HP)
Singlesnet (HKLM\...\{4F535C04-86BE-47D1-98C6-8AB26D28482B}) (Version: 0.9.2901.0 - Singlesnet)
Skype Toolbars (HKLM\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 5.10 (HKLM\...\{EE7257A2-39A2-4D2F-9DAC-F9F25B8AE1D8}) (Version: 5.10.116 - Skype Technologies S.A.)
SmartWebPrintingOC (Version: 100.0.189.000 - Hewlett-Packard) Hidden
SolutionCenter (Version: 100.0.175.000 - Hewlett-Packard) Hidden
Status (Version: 110.0.180.000 - Hewlett-Packard) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 10.0.15.0 - Synaptics)
Texas Instruments PCIxx21/x515/xx12 drivers. (HKLM\...\InstallShield_{BE1826A9-7EEE-492A-B3BC-DEF3DFAE37EE}) (Version: 2.00.0002 - Texas Instruments Inc.)
TIPCI (Version: 2.00.0002 - Texas Instruments Inc.) Hidden
Toolbox (Version: 100.0.170.000 - Hewlett-Packard) Hidden
TrayApp (Version: 110.0.180.000 - Hewlett-Packard) Hidden
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
VideoToolkit01 (Version: 100.0.128.000 - Hewlett-Packard) Hidden
VLC media player 1.0.3 (HKLM\...\VLC media player) (Version: 1.0.3 - VideoLAN Team)
WebReg (Version: 100.0.170.000 - Hewlett-Packard) Hidden
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )
Xvid 1.1.3 final uninstall (HKLM\...\Xvid_is1) (Version: 1.1 - Xvid team (Koepi))

==================== Restore Points  =========================

21-01-2014 15:31:28 Windows Update
03-02-2014 02:49:12 Installed HiJackThis
13-02-2014 17:19:48 Windows Update

==================== Hosts content: ==========================

2006-11-02 03:23 - 2006-09-18 14:41 - 00000761 ____A C:\Windows\system32\Drivers\etc\hosts
127.0.0.1       localhost
::1             localhost

==================== Scheduled Tasks (whitelisted) =============

Task: {1CC81347-6204-4B83-900C-01E02F50F067} - System32\Tasks\Microsoft\Windows\MobilePC\TMM
Task: {320124A7-D70F-41DE-A9D1-D5E8E19D5D91} - System32\Tasks\Microsoft\Windows\NetworkAccessProtection\NAPStatus UI
Task: {3BCDF251-CA5C-4045-A1FC-8FCEF9FBDC93} - System32\Tasks\Microsoft\Windows\Shell\CrawlStartPages
Task: {44980BEE-7809-44A9-AC24-D6E578A3B7DF} - System32\Tasks\Microsoft\Windows\RAC\RACAgent => C:\Windows\system32\RacAgent.exe [2008-01-20] (Microsoft Corporation)
Task: {858B3EB7-1ACF-4066-901A-F79AD74849C0} - System32\Tasks\Norton Internet Security - Run Full System Scan - Susan => c:\Program Files\Norton Internet Security\Norton AntiVirus\Navw32.exe
Task: {A59F407D-4384-4757-A8EE-F7059805B91F} - System32\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv => C:\Windows\TEMP\{7ED3A774-A186-4427-BDCF-40CFC8899033}.exe
Task: {B821A761-770F-466B-B456-B2BC7C85DBF8} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-2660505563-1553824755-4140824700-1003UA => C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe [2009-03-28] (Google Inc.)
Task: {BC9065AC-09D2-4A54-8B23-646AD8AF8347} - System32\Tasks\{BCF82AA4-B488-4134-A4D3-D2E00069D1F7} => C:\Program Files\Skype\Phone\Skype.exe [2012-07-13] (Skype Technologies S.A.)
Task: {E1463618-9BBC-47B4-A378-590C4C470C9F} - System32\Tasks\Microsoft\Windows\RestartManager\{D85B569C-BE53-4c17-A6DD-9CAB4329F81F} => C:\Windows\system32\rmclient.exe [2006-11-02] (Microsoft Corporation)
Task: {E5150B95-F9B4-4D5D-95A2-7EC1ACBA95F8} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs [2008-01-20] ()
Task: {F8A84FC4-3F9B-4A07-A9B5-498D442696FE} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-2660505563-1553824755-4140824700-1003Core => C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe [2009-03-28] (Google Inc.)
Task: {F9FA889B-B446-440C-81A6-1844BAAA45D5} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: C:\Windows\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job => C:\Windows\TEMP\{7ED3A774-A186-4427-BDCF-40CFC8899033}.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2660505563-1553824755-4140824700-1003Core.job => C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2660505563-1553824755-4140824700-1003UA.job => C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\Norton Internet Security - Run Full System Scan - Susan.job => c:\Program Files\Norton Internet Security\Norton AntiVirus\Navw32.exe

==================== Loaded Modules (whitelisted) =============

2011-06-24 21:56 - 2011-06-24 21:56 - 00087328 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
2011-06-24 21:56 - 2011-06-24 21:56 - 01241888 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
2009-01-01 16:04 - 2007-11-27 18:54 - 00110592 _____ () C:\Acer\Mobility Center\MobilityService.exe
2009-01-01 16:04 - 2007-11-27 15:08 - 00032768 _____ () C:\Acer\Mobility Center\MobilityInterface.dll
2010-01-18 15:56 - 2009-12-12 15:12 - 00141824 _____ () C:\Program Files\WinRAR\rarext.dll
2009-01-01 16:37 - 2007-08-20 13:10 - 00249856 _____ () C:\Windows\system32\igfxTMM.dll
2009-01-01 16:03 - 2007-02-13 06:26 - 00016384 _____ () C:\Acer\Empowering Technology\eRecovery\ServiceInterface.dll
2009-01-01 16:03 - 2007-02-13 06:26 - 00016384 _____ () C:\Acer\Empowering Technology\eRecovery\IERYETF.dll
2009-01-01 16:03 - 2007-12-19 18:09 - 00024576 _____ () C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
2009-01-01 16:03 - 2007-12-19 18:09 - 00118784 _____ () C:\Acer\Empowering Technology\eSettings\Service\eSettings.Model.Computer.dll
2009-01-01 16:03 - 2007-12-19 18:08 - 00032768 _____ () C:\Acer\Empowering Technology\eSettings\Service\eSettings.Model.ComputerInterfaces.dll
2011-02-10 06:55 - 2011-02-10 06:55 - 01148256 _____ () C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

==================== Alternate Data Streams (whitelisted) =========


==================== Safe Mode (whitelisted) ===================

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\PEVSystemStart => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\procexp90.Sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\PEVSystemStart => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\procexp90.Sys => ""="Driver"

==================== Disabled items from MSCONFIG ==============

MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Desktop Manager.lnk => C:\Windows\pss\Desktop Manager.lnk.CommonStartup
MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk => C:\Windows\pss\HP Digital Imaging Monitor.lnk.CommonStartup
MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^McAfee Security Scan Plus.lnk => C:\Windows\pss\McAfee Security Scan Plus.lnk.CommonStartup
MSCONFIG\startupfolder: C:^Users^Susan^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^ZooskMessenger.lnk => C:\Windows\pss\ZooskMessenger.lnk.Startup
MSCONFIG\startupreg: Acer Assist Launcher => C:\Program Files\Acer\Acer Assist\launcher.exe
MSCONFIG\startupreg: Acer Product Registration => "C:\Program Files\Acer\Acer Registration\ACE1.exe" /startup
MSCONFIG\startupreg: Adobe ARM => "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
MSCONFIG\startupreg: Adobe Reader Speed Launcher => "c:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
MSCONFIG\startupreg: Amazon Cloud Player => C:\Users\Susan\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
MSCONFIG\startupreg: APSDaemon => "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
MSCONFIG\startupreg: AVG8_TRAY => C:\PROGRA~1\AVG\AVG8\avgtray.exe
MSCONFIG\startupreg: CouponXplorer Search Scope Monitor => "C:\PROGRA~1\COUPON~2\bar\1.bin\5zsrchmn.exe" /m=2 /w /h
MSCONFIG\startupreg: CouponXplorer_5z Browser Plugin Loader => C:\PROGRA~1\COUPON~2\bar\1.bin\5zbrmon.exe
MSCONFIG\startupreg: ctfmon.exe => C:\WINDOWS\system32\ctfmon.exe
MSCONFIG\startupreg: eDataSecurity Loader => C:\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
MSCONFIG\startupreg: ehTray.exe => C:\Windows\ehome\ehTray.exe
MSCONFIG\startupreg: Google Update => "C:\Users\Susan\AppData\Local\Google\Update\GoogleUpdate.exe" /c
MSCONFIG\startupreg: HF_G_Jul => "C:\Program Files\AVG Secure Search\HF_G_Jul.exe"  /DoAction
MSCONFIG\startupreg: HotKeysCmds => C:\Windows\system32\hkcmd.exe
MSCONFIG\startupreg: HP Software Update => C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
MSCONFIG\startupreg: hpqSRMon => C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
MSCONFIG\startupreg: IgfxTray => C:\Windows\system32\igfxtray.exe
MSCONFIG\startupreg: InstallIQUpdater => "C:\Program Files\W3i\InstallIQUpdater\InstallIQUpdater.exe" /silent /autorun
MSCONFIG\startupreg: iTunesHelper => "C:\Program Files\iTunes\iTunesHelper.exe"
MSCONFIG\startupreg: LanguageShortcut => "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
MSCONFIG\startupreg: LManager => C:\PROGRA~1\LAUNCH~1\LManager.exe
MSCONFIG\startupreg: mcagent_exe => C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
MSCONFIG\startupreg: Persistence => C:\Windows\system32\igfxpers.exe
MSCONFIG\startupreg: PLFSetI => C:\Windows\PLFSetI.exe
MSCONFIG\startupreg: PLFSetL => C:\Windows\PLFSetL.exe
MSCONFIG\startupreg: QuickTime Task => "C:\Program Files\QuickTime\QTTask.exe" -atboottime
MSCONFIG\startupreg: RemoteControl => "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
MSCONFIG\startupreg: ROC_roc_dec12 => "C:\Program Files\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
MSCONFIG\startupreg: ROC_ROC_JULY_P1 => "C:\Program Files\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1
MSCONFIG\startupreg: RoxWatchTray => "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
MSCONFIG\startupreg: RtHDVCpl => RtHDVCpl.exe
MSCONFIG\startupreg: SelectRebates => C:\Program Files\SelectRebates\SelectRebates.exe
MSCONFIG\startupreg: ShopAtHomeWatcher => C:\Users\Susan\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
MSCONFIG\startupreg: Sidebar => C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
MSCONFIG\startupreg: Skype => "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
MSCONFIG\startupreg: SunJavaUpdateSched => "C:\Program Files\Java\jre6\bin\jusched.exe"
MSCONFIG\startupreg: swg => C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
MSCONFIG\startupreg: SynTPStart => C:\Program Files\Synaptics\SynTP\SynTPStart.exe
MSCONFIG\startupreg: TelevisionFanatic => rundll32 "C:\Users\Susan\AppData\Local\Microsoft Games\TelevisionFanatic\fhdbjm.dll",DllRegisterServer
MSCONFIG\startupreg: TelevisionFanatic Browser Plugin Loader => C:\PROGRA~1\TELEVI~2\bar\1.bin\64brmon.exe
MSCONFIG\startupreg: TelevisionFanatic Search Scope Monitor => "C:\PROGRA~1\TELEVI~2\bar\1.bin\64srchmn.exe" /m=2 /w /h
MSCONFIG\startupreg: vProt => "C:\Program Files\AVG Secure Search\vprot.exe"
MSCONFIG\startupreg: Windows Defender => %ProgramFiles%\Windows Defender\MSASCui.exe -hide
MSCONFIG\startupreg: WMPNSCFG => C:\Program Files\Windows Media Player\WMPNSCFG.exe

==================== Faulty Device Manager Devices =============


==================== Event log errors: =========================

Application errors:
==================
Error: (03/04/2014 02:49:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/04/2014 08:38:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/04/2014 07:59:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 10:13:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 09:14:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 09:09:53 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47918b89, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x02373b1b,
process id 0x1dac, application start time 0xsvchost.exe0.

Error: (03/03/2014 09:06:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 02:22:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 08:27:55 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (1272) SUS20ClientDataStore: An attempt to open the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Error: (03/03/2014 08:27:43 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (1272) SUS20ClientDataStore: An attempt to open the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).


System errors:
=============
Error: (03/04/2014 02:51:04 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (03/04/2014 02:49:28 PM) (Source: Service Control Manager) (User: )
Description: vToolbarUpdater17.3.0%%2

Error: (03/04/2014 02:49:28 PM) (Source: Service Control Manager) (User: )
Description: LMIGuardianSvc%%1053

Error: (03/04/2014 02:49:28 PM) (Source: Service Control Manager) (User: )
Description: 30000LMIGuardianSvc

Error: (03/04/2014 02:49:28 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (03/04/2014 02:48:52 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (03/04/2014 09:08:47 AM) (Source: Service Control Manager) (User: )
Description: AVGIDSAgent

Error: (03/04/2014 09:05:47 AM) (Source: Service Control Manager) (User: )
Description: 30000avgwd

Error: (03/04/2014 09:05:14 AM) (Source: Service Control Manager) (User: )
Description: Windows Update

Error: (03/04/2014 08:39:59 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service


Microsoft Office Sessions:
=========================
Error: (03/04/2014 02:49:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/04/2014 08:38:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/04/2014 07:59:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 10:13:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 09:14:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 09:09:53 PM) (Source: Application Error)(User: )
Description: svchost.exe6.0.6001.1800047918b89unknown0.0.0.000000000c000000502373b1b1dac01cf375f94750d8d

Error: (03/03/2014 09:06:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 02:22:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/03/2014 08:27:55 AM) (Source: ESENT)(User: )
Description: wuaueng.dll1272SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (03/03/2014 08:27:43 AM) (Source: ESENT)(User: )
Description: wuaueng.dll1272SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.


CodeIntegrity Errors:
===================================
  Date: 2014-03-04 14:52:29.965
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AVGIDSEH.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-03-04 14:52:29.731
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AVGIDSEH.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-03-04 14:52:29.497
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AVGIDSEH.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-03-04 14:52:29.232
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\AVGIDSEH.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-16 17:08:58.026
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-16 17:08:57.340
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-16 17:08:56.731
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-16 17:08:56.232
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-16 17:08:55.717
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-16 17:08:55.187
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.


==================== Memory info ===========================

Percentage of memory in use: 46%
Total physical RAM: 2037.68 MB
Available physical RAM: 1087.07 MB
Total Pagefile: 4312.68 MB
Available Pagefile: 3017.96 MB
Total Virtual: 2047.88 MB
Available Virtual: 1909.9 MB

==================== Drives ================================

Drive c: (ACER) (Fixed) (Total:111.57 GB) (Free:0.97 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive d: (DATA) (Fixed) (Total:111.55 GB) (Free:93.48 GB) NTFS
Drive g: () (Removable) (Total:3.73 GB) (Free:3.71 GB) FAT32

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 233 GB) (Disk ID: 1634CC0A)
Partition 1: (Not Active) - (Size=10 GB) - (Type=27)
Partition 2: (Active) - (Size=112 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=112 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (Size: 4 GB) (Disk ID: 73696D20)
No partition Table on disk 1.

==================== End Of Log ============================



#8 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:27 AM

Posted 04 March 2014 - 05:17 PM

This worked well!
How is your computer running now? What problems and symptoms are still there now?


Please download this attached Attached File  fixlist.txt   993bytes   23 downloads and save it in the same directory as FRST.
  • Start FRST with Administrator privileges.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) pops up and is saved to the same location the tool was run from.
    Please copy and paste its contents in your next reply.


#9 Adelmas

Adelmas
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:27 AM

Posted 06 March 2014 - 09:31 PM

My mom said that it is amazing! She said her computer is working better than ever! I can't thank you enough!

 

Fixlog.txt

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 04-03-2014 02
Ran by Susan at 2014-03-06 19:21:41 Run:2
Running from C:\Users\Susan\Desktop
Boot Mode: Normal

==============================================

Content of fixlist:
*****************
2014-03-03 21:09 - 2014-03-03 21:09 - 00000000 ____S () C:\Windows\system32\gjmgf.qiq
2014-03-04 08:29 - 2014-02-13 20:52 - 00000000 ____D () C:\Users\Susan\AppData\Local\CouponXplorer_5z
S2 vToolbarUpdater17.3.0; C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\17.3.0\ToolbarUpdater.exe [X]
FF HKLM\...\Firefox\Extensions: [5zffxtbr@CouponXplorer_5z.com] - C:\Program Files\CouponXplorer_5z\bar\1.bin
FF Extension: CouponXplorer - C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\u09hen1t.default\Extensions\5zffxtbr@CouponXplorer_5z.com [2014-01-19]
FF Plugin: @CouponXplorer_5z.com/Plugin - C:\Program Files\CouponXplorer_5z\bar\1.bin\NP5zStub.dll No File
C:\Program Files\CouponXplorer_5z
Toolbar: HKLM - CouponXplorer - {65c72339-fb1d-4155-84e1-9afacee02d6f} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zbar.dll No File
Toolbar: HKCU - CouponXplorer - {65C72339-FB1D-4155-84E1-9AFACEE02D6F} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zbar.dll No File
*****************

Could not move "C:\Windows\system32\gjmgf.qiq" => Scheduled to move on reboot.
C:\Users\Susan\AppData\Local\CouponXplorer_5z => Moved successfully.
vToolbarUpdater17.3.0 => Service deleted successfully.
HKLM\Software\Mozilla\Firefox\Extensions\\5zffxtbr@CouponXplorer_5z.com => Value deleted successfully.
C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\u09hen1t.default\Extensions\5zffxtbr@CouponXplorer_5z.com => Moved successfully.
HKLM\Software\MozillaPlugins\@CouponXplorer_5z.com/Plugin => Key deleted successfully.
C:\Program Files\CouponXplorer_5z\bar\1.bin\NP5zStub.dll not found.
"C:\Program Files\CouponXplorer_5z" => File/Directory not found.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{65c72339-fb1d-4155-84e1-9afacee02d6f} => Value deleted successfully.
HKCR\CLSID\{65c72339-fb1d-4155-84e1-9afacee02d6f} => Key deleted successfully.
HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{65C72339-FB1D-4155-84E1-9AFACEE02D6F} => Value deleted successfully.
HKCR\CLSID\{65C72339-FB1D-4155-84E1-9AFACEE02D6F} => Key not found.

=> Result of Scheduled Files to move (Boot Mode: Normal) (Date&Time: 2014-03-06 19:28:50)<=

C:\Windows\system32\gjmgf.qiq => Is moved successfully.

==== End of Fixlog ====



#10 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:27 AM

Posted 07 March 2014 - 03:32 AM

I'm really glad to hear that!

That's it! Your logs look clean to me at the moment.
We're gonna clean up everything now, close security holes on your computer and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.


My help is free for everybody.
If you want to support me fighting against malware or buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif.
Thank you!



Clean Up

Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:

  • You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
  • Download DelFix (by Xplode) and save it to your Desktop.
    • Close all running programs and start delfix.exe.
    • Make sure that all available options are checked.
    • Click on Run
    • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
  • If there is still something left you can delete it manually.

 

 

 

Closing security holes

Many infections happen via drive-by downloads that run unnoticed in the background while the user visits an infected website. To achieve this malware exploits security holes in installed software (e.g. browser or its plugins). Older versions of such software often have lots of known exploitable holes. Therefor it's very important to always keep your software up-to-date.
The following software is outdated. Make sure you remove all old versions and install the current one instead if you need the program:


Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Java™ 6 Update 13
Internet Explorer Version 8
Install Service Pack 2 for Windows Vista.




Tips

I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.



#11 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:27 AM

Posted 19 March 2014 - 12:11 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users