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Hi Jack this log


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14 replies to this topic

#1 mariaaliss

mariaaliss

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Posted 27 February 2014 - 03:30 PM

i didn't want to post a new topic but seems i must... i have highlighted whatever it dawn to me as relevant from HJ log(my common sense told me that everything with file missing or unknown owner should not be there?!):


Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 00:33:39, on 27/02/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16518)

FIREFOX: 28.0 (en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 6\ASCTray.exe
C:\Windows\SysWOW64\rundll32.

exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files (x86)\PC Suite\JoinMEUIExec.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\QuickTime\QTTask.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\Usher\Downloads\exe\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://toshiba.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com/?

ctid=CT3288691&octid=CT3288691&SearchSource=61&CUI=UN93814222014544336&UM=2&UP=SP03B65D05-434D-

45B3-A80A-3F45E36EBB2C&SSPV=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?

LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?

LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:

\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
R3 - URLSearchHook: DivX Browser Bar Toolbar - {77e8143b-6759-416e-b521-82cfed75150b} - C:\Program Files

(x86)\DivX_Browser_Bar\prxtbDivX.dll
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan

\3.8.130\McAfeeMSS_IE.dll
O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java

\jre7\bin\ssv.dll
O2 - BHO: DivX Browser Bar - {77e8143b-6759-416e-b521-82cfed75150b} - C:\Program Files (x86)\DivX_Browser_Bar

\prxtbDivX.dll
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software

\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files

(x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google

\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars

\Internet Explorer\skypeieplugin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee

\SITEAD~1\mcieplg.dll
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java

\jre7\bin\jp2ssv.dll
O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files

(x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee

\SITEAD~1\mcieplg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google

Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: DivX Browser Bar Toolbar - {77e8143b-6759-416e-b521-82cfed75150b} - C:\Program Files

(x86)\DivX_Browser_Bar\prxtbDivX.dll
O3 - Toolbar: avast! Online Security - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - C:\Program Files\AVAST

Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
O4 - HKLM\..\Run: [JoinMEUIExec] "C:\Program Files (x86)\PC Suite\JoinMEUIExec.exe"
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-18\..\Run: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online

Product Information\topi.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [TOSHIBA Online Product Information] C:\Program Files (x86)\TOSHIBA\TOSHIBA Online

Product Information\topi.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect" (User 'Default user')
O4 - .DEFAULT User Startup: TRDCReminder.lnk = C:\Program Files (x86)\TOSHIBA\TRDCReminder

\TRDCReminder.exe (User 'Default user')
O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan

\3.8.130\SSScheduler.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live

\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:

\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:

\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:

\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files (x86)\PokerStars

\PokerStarsUpdate.exe
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype

\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:

\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee

\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype

\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype

\Skype4COM.dll
O20 - AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files

(x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:

\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 6 (AdvancedSystemCareService6) - IObit - C:\Program Files (x86)\IObit

\Advanced SystemCare 6\ASCService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file

missing)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support

\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree WiMAX Service (cfWiMAXService) - TOSHIBA CORPORATION - C:\Program Files

(x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
O23 - Service: Search Protect by Conduit Service (CltMngSvc) - Conduit - C:\PROGRA~2\SearchProtect\Main\bin

\CltMngSvc.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree

\CFSvcs.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe

(file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows

\system32\fxssvc.exe (file missing)

O23 - Service: GamesAppIntegrationService - WildTangent - C:\Program Files (x86)\WildTangent Games\App

\GamesAppIntegrationService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App

\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update

\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update

\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater

\GoogleUpdaterService.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:

\Windows\system32\IEEtwCollector.exe (file missing)

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Kaspersky Security Scan Service (KSS) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab

\Kaspersky Security Scan 2.0\kss.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation -

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware

\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware

\mbamservice.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~2\mcafee\SITEAD~1\McSACore.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:

\Program Files\McAfee Security Scan\3.8.130\McCHSvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files

(x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - c:\Program Files (x86)\Common Files\Nero\Nero BackItUp

4\NBService.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows

\system32\lsass.exe (file missing)
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files (x86)\Trusteer

\Rapport\bin\RapportMgmtService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows

\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe

(file missing)
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Program Files

(x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Program Files

(x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:\Program Files

(x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater

\Updater.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows

\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows

\system32\sppsvc.exe (file missing)

O23 - Service: Notebook Performance Tuning Service (TEMPRO) (TemproMonitoringService) - Toshiba Europe GmbH

- C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station

\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe

(file missing)

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver

\TosCoSrv.exe
O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO

\TecoService.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD

SSD Alert\TosSmartSrv.exe
O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows

\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:

\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows

\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file

missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe

(file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows

\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows

\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows

\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner

- C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate

\YahooAUService.exe

--
End of file - 15456 bytes(
(Finally;)Done the same on frst logs,out of battery (me not the laptop)now! will send them off these days if needed..(i hope this red won't damage your eyes too much.Thank you!



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#2 Jo*

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Posted 27 February 2014 - 03:56 PM

:welcome:

Hello mariaaliss,

my name is Jo and I will help you with your computer problems.


Please follow these guidelines:
  • Logs can take a while to research, so please be patient.
  • Read and follow the instructions in the sequence they are posted.
  • print or copy & save instructions.
  • back up all your private data / important files on another (external) drive before using our tools.
  • Do not install / uninstall any applications, unless otherwise instructed.
  • Use only that tools you have been instructed to use.
  • Copy and Paste the log files inside your post, unless otherwise instructed.
  • Ask for clarification, if you have any questions.
  • Stay with this topic til you get the all clean post.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

***


If you have a 64 bit Windows, HiJackthis will show a lot of file missing items.

1. Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    Vista / Windows 7/8 users right-click and select Run As Administrator.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

***


2. Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right-click FRST / FSRT64 then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.
Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#3 mariaaliss

mariaaliss
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Posted 27 February 2014 - 04:37 PM

Hallo,thank you!...done all that,here are logs requested.I have runned FRST last night and just now,so additon.txt is from the first time i used FRST.English is not my first language either:)Vielen danke!

Attached Files



#4 Jo*

Jo*

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Posted 27 February 2014 - 04:58 PM

Hello mariaaliss,

Please download Malwarebytes Anti-Rootkit and save it to your desktop.
  • Be sure to print out and follow the instructions provided on that same page.
  • Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.
  • Scan your system for malware
With some infections, you may see two messages boxes.
  • 'Could not load protection driver'. Click 'OK'.
  • 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
  • If malware is found - do not press the Clean up button, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


Please download AdwCleaner by Xplode and save to your Desktop.
Double-click AdwCleaner.exe
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
    The actual line should say "Pending. Please uncheck elements you do not want to remove" => scan is complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it.
    If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#5 mariaaliss

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Posted 27 February 2014 - 06:07 PM

Malware Anti Root kit:no malware found,i had this message at when it started:

 

   Probably root kit activity detected:Registry value''AppInit_Dlls'' has been found,which may be caused by rootkit activity.Note:Press NO button if you're not sure.If the tool crashes or terminates unexpectedly during a system scan,restart the tool and press YES should this message appear again.Do you want to remove the value and restart the tool?Y/N. pressed No and went on with it.

   Adw Cleaner just finished have not press Clean yet,and i don't see anything i would miss or want to keep.Thank you very much again for your assistance.

 

Attached Files



#6 Jo*

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Posted 27 February 2014 - 06:48 PM

Hello mariaaliss,

Double click on AdwCleaner.exe to run the tool again.
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • When the scan has finished, the actual line should say "Pending. Please uncheck elements you do not want to remove". Look through the scan results and uncheck any entries that you do not wish to remove.
  • This time, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

***


Please download Junkware Removal Tool from HERE and save it to your desktop.
Shutdown your antivirus to avoid any potential conflicts.
Double click JRT.exe to run the tool.
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • JRT will begin to backup your registry and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, the log JRT.txt is saved on your desktop and will automatically open.
Enable your antivirus!
Post the contents of JRT.txt into your next reply.


***


Run the Farbar Recovery Scan Tool again.
  • Double-click to run FSRT / FSRT64. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

***


How the computer is running now?


***


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Jo
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#7 mariaaliss

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Posted 27 February 2014 - 09:37 PM

Have done all!!Run AdwCleaner earlier...PC feels much better,downloaded Rogue Killer as well(i was browsing on the site and i thought it will be good to have this one too :idea::)The beginning/or end?!of my problems is a B SOD(Blue Screen of Death) that haunted me 4 times in 1 week,all with the same message:SERVICE SYSTEM EXCEPTION,that's why i used Hijack this in the first place..after of course done all the Microsoft recommended steps too(minidump file etc.),i will just hope for the best now every time I'll open my laptop!Also done a  deep scan with Spy Bot..

 

   { Search results from Spybot - Search & Destroy
      2/28/2014 12:09:18 AM
      Scan took 00:00:00.
      0 items found.--- Spybot - Search & Destroy version: 2.1.18.131  DLL (build: 20130516) ---}

 

Thanks again for ALL your help! :bowdown: :bowdown: :bowdown: :bowdown:
 

Attached Files



#8 Jo*

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Posted 28 February 2014 - 07:07 AM

Hi mariaaliss,

1. Java
Find here instructions how to clear the java cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
Under Temporary Internet Files, click the Delete Files button.
There are options in the window to clear the cache - Leave ALL Checked
  • Applications and Applets
  • Trace and log files
Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. Click OK to leave the Java Control Panel.

 

***


2. Malwarebytes' Anti-Malware
If this program is already installed: Skip the installation and run only the scan!
Download the free version of Malwarebytes' Anti-Malware and save it to your desktop.
Double-click mbam-setup****.exe and follow the prompts to install the program.
Note to Vista | Windows 7/8 users, please right-click and select Run as Administrator.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware.
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply.
Note 1: The log can also be found via the Logs tab when Malwarebytes' Anti-Malware is started.
Note 2: If you receive a notice that some of the items couldn't be removed and they have been added to the delete on reboot list, please reboot.



***


3. ESET Online Scanner

Connect any existing external hard drives and / or other removable media.

*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.



If this program is already installed: Skip the installation and run only the scan!
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the esetOnline.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.
  • Check esetAcceptTerms.png
  • Click the esetStart.png button.
  • Accept any security warnings from your browser.
  • Check esetScanArchives.png
  • Make sure that the option "Remove found threats" is Unchecked
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push esetListThreats.png
  • Push esetExport.png, and save the file to your desktop using a unique name, such as MyEsetScan. Alternatively, look for report in C:\Program Files\ESET\ESET Online Scanner\log.txt. Include the contents of this report in your next reply.
  • Push the Back button.
  • Select Uninstall application on close check box and push esetFinish.png

***



How the computer is running now?

Edited by Jo*, 28 February 2014 - 07:07 AM.

Graduate of the WTT Classroom
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Jo
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#9 mariaaliss

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Posted 28 February 2014 - 12:31 PM

Done!

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Edited by mariaaliss, 28 February 2014 - 12:32 PM.


#10 mariaaliss

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Posted 28 February 2014 - 12:35 PM

And log here:

 

 

Attached Files

  • Attached File  log.txt   1.09KB   2 downloads


#11 Jo*

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Posted 28 February 2014 - 12:53 PM

Hi mariaaliss,

How the computer is running now?
 

***


1. Uninstall old versions:
Please go to Start > Control Panel > Add Remove Programs (XP)
Or Start > Control Panel > Programs and Features ( Vista | Windows 7/8 ).

Locate the following programs:
  • Adobe Reader 9, 10
  • Java™ 6 Update 33
Uninstall them all.

2. Install these programs:
  • Install latest Adobe Reader:
  • Go to http://get.adobe.com/reader/otherversions/
  • Use the drop down menu's to select your operating system
  • Select your language > Select The current version of Adobe Reader for your language
  • Remove the check mark from the box "Install Chrome as standard browser and Google Toolbar for Internet explorer"
  • Click the Download button, and follow the onscreen directions to complete the installation.
3. Restart your pc:



***


How the computer is running now?
Any remaining issues?

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#12 mariaaliss

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Posted 28 February 2014 - 01:55 PM

:love4u: :bowdown: All done looks good for now..Thanks again!



#13 Jo*

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Posted 28 February 2014 - 02:46 PM

well done. :)

It Appears That Your Pc Is Now Clean!
 

***


Clean up:


***


Right-click AdwCleaner.exe and select Run As Administrator.
  • Click on the Uninstall button.
  • A window will open, press the Confirm button.
  • AdwCleaner will uninstall now.

***


Clean up with delfix:
  • please download delfix to your desktop.
  • Close all other programms and start delfix.
  • Please check all the boxes and run the tool.
  • delfix will now delete all found traces of our removal process

***


Delete the log files our tools created; they are located at your desktop or at the
"c:\users\{.......}\Downloads" folder.
Highlight them, and press the del or delete key on the keyboard.
You can browse to the location of the file or folder using either My Computer or Windows Explorer.


***


Here are some Preventive tips to reduce the potential for spyware infection in the future:

1. Browse more secure2. Enable Protected Mode in Internet Explorer. This helps Windows Vista, 7 / 8 users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
  • Open Internet Explorer
  • Click on Tools > Internet Options
  • Press Security tab
  • Select Internet zone then place check next to Enable Protected Mode if not already done
  • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
  • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
3. Make sure you keep your Windows OS current.
  • Windows XP users can visit Windows update regularly to download and install any critical updates and service packs.
  • Windows Vista / 7 users can update via
    Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane).
4. Avoid P2P
  • If you think you're using a "safe" P2P program, only the program is safe, not the data.
  • You will share files from unsafe sources, and these may be infected.
  • Some bad guys use P2P filesharing as an important chanel to spread their wares.
5. Use only one anti-virus software and keep it up-to-date.

6. Firewall
Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

7. Backup regularly
You never know when your PC will become unstable or become so infected that you can't recover it.

8. Use Strong passwords!

9. Email attachments
Do not open any unknown email attachments, which you received without asking for it!


Extra note:
Keep your Browser, Java, pdf Reader and Adobe Flash Up to Date.
Make sure your programs are up to date - because older versions may contain Security Leaks.
To find out what programs need to be updated, please run the Secunia Software Inspector Scan. http://secunia.com/software_inspector/


***


Graduate of the WTT Classroom
Cheers,
Jo
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#14 mariaaliss

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Posted 28 February 2014 - 03:00 PM

I won't uninstall all of them,it won't do my PC any harm if i keep Malware Anti Root-kit,AdwCleaner,Malwarebytes(stays in anyway on C) i will move them on partition D,i hope that's okay! I do try to keep everything up to date,my avast also has this option enabled and try really hard not to stream films online from dodgy sites(as i think it caused all this). :thumbup2: Can't thank you enough...und ich habe shon fergassen alles mein Deutch :hug:



#15 Jo*

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Posted 01 March 2014 - 03:18 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Graduate of the WTT Classroom
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Jo
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