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Video Card is Freezing Computer


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#1 ortbigum

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Posted 27 February 2014 - 01:35 AM

I bought this desktop in Dec 2011. Within the first week, it started having problems whenever I played graphics-heavy games. The computer would freeze and these colored lines would appear on the screen.  It's accompanied by a loud buzzing sound. Nothing wakes the computer up (esc, alt+tab, ctrl+alt+del); only manual shut down via power button.
 
So, I worked this out with HP support back in Jan 2012. Their final solution was to replace the video card (I did some driver updating and re-installing, along with some diagnostic tests, to no avail, before that). So HP replaced the graphics card, and it worked great for two years. Now, the same problem started again this week. I can't play a game for longer than four minutes; even watching a movie for over an hour caused it. I'm beyond warranty now.
 
So my request is this: could someone look at my specs and tell me if there's a problem in my setup? I planned on just getting a new and improved graphics card, but if someone can spot a weak link in my setup, that would be much appreciated. I'd hate to spend a ton of money on one deluxe component only to find out that the rest of my system is junk or subpar. Also, I don't want to go nuts on a video card upgrade. If you have any recommendations for a high quality video card, but still inexpensive and not overkill, I'll take them. I'm a beginner, if you couldn't already tell.
 
Specs:
HP Pavilion HPE h8t
Model #: h8-1110t
OS: Genuine Windows 7 Home Premium [64- bit]
CPU: Intel® Core( TM) i5-2320 quad- core processor [3.0GHz, 6MB Shared Cache]
Memory: 8GB DDR3-1333MHz SDRAM [4 DIMMs]
Video Card: 1GB DDR3 Radeon HD 6670 [DVI, HDMI, DP, VGA]
Hard Drive: 1TB 7200 rpm SATA 3Gb/s hard drive
Power supply: 460W
 
The games' websites and canyourunit.com both say that my machine exceeds the recommended hardware.
 
I thought it may be overheating, so I vacuumed out the dust this week. Still the same problem.
 
Previous troubleshooting from 2011:
(None of these have helped noticeably): 
Windows update 
HP update 
Updated Drivers 
Uninstalled/re-installed video card drivers 
Ran both games on "low quality" (StarCraft II and Arkham games) meaning low detail and/or low resolution 
Gave the computer a 16-hour break while shut down 
Increased Virtual Memory (paging file size) to 90 000 MB initial and 200 000 MB maximum--that seemed to help, but not solve the issue 
Checked for viruses 
The computer's fans are not blocked and the machine is always cool to the touch. 
Tried to "window" the games instead of using fullscreen--same problem still happened. 
 
The games it freezes on:
Starcraft II
Arkham series (Batman)
Star Wars: The Old Republic
Team Fortress II (this game actually is what precipitated the problem the second time around)
some movies


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#2 Alex&Vanko

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Posted 27 February 2014 - 02:14 AM

Your videocard has a GDDR3 memory.There is the same model with GDDR5 memory and it is quite differently.It`s important to fit the recommended requirements.I see you have a very good processor,but this videocard is not worthy for one Core i5.The processor and the videocard have relationship concerning to games.It`s nice to have some kind of balance for use a full capacity from both of them.

Power supply: 460W that sounds nothing.Be more concrete.Not always the latest driver is the best one.

The motherboard you have I didn`t find out.


Edited by Alex&Vanko, 27 February 2014 - 02:43 AM.


#3 red_devil028

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Posted 27 February 2014 - 07:56 AM

Its allways hard to go and work in a brand made pc like HP, those are ok for gaming but i do not trust them too well when you start modding them for games, as they in my experience... usually start to have  cooling/space issues...

 

However, seeing the specs of it, and i have to agree with A&V on that the Power supply strangely is on the low end for a gaming need... understanding your card needs power plugged in ((a 6pin cable going to the card)) usually my personal reccomendations for such cards is a 550w minimum...

 

Yes the ram is a little slower on the card but that should not be a biggie... ((i run GDDR3 and i play COD:Ghosts on medium...)) also... when you have these issues again, check your heat on your card, as it may as well be an overheating issue that the computer cannot cool, in that case... if that is the case, i recommend just leaving the case opened while gaming.


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#4 synergy513

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Posted 27 February 2014 - 11:32 AM

there is a new kid on the block, the 750 ti. it is impressive. it will go easy on your power supply, and it delivers admirable performance.  it is in the middle of the budget group as well.

 

http://www.newegg.com/Product/Product.aspx?Item=N82E16814487025

 

http://www.newegg.com/Product/Product.aspx?Item=N82E16814125502


Edited by synergy513, 27 February 2014 - 11:53 AM.

Moore's Law : 4d Graph in Progress


#5 jonuk76

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Posted 27 February 2014 - 11:58 AM

Yes cards based on the Nvidia 750Ti seems to be a great new design.  Performance is very much greater than the card you have but it does with just 66 watts which is fantastic.  If pricing is too much, then the non Ti version is cheaper.  Or something like the older AMD HD 7750 is cheaper again, also low power draw, and would still comfortably outperform the card it's replacing.

 

PS I would note that the card you have is not power hungry (sub 60w) and IMO a 460w CPU is more than enough unless it's faulty.

 

PPS It's not recommended to use standard vacuum cleaners to clear dust from a computer.  They can discharge large amount of static - and parts can be damaged by this.  I'd recommend canned air to blast out dust from heatsinks etc.  Some cases have filters by air intakes which get blocked and need cleaning from time to time.


Edited by jonuk76, 27 February 2014 - 12:06 PM.

7sbvuf-6.png


#6 synergy513

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Posted 27 February 2014 - 12:36 PM

there are so many attractive options for the watt/budget restricted nowadays. yes, that 7750 on the amd front is a sweet one as well that draws minimal power.

 

      i will always have a fascination with the 6670 though. it is so appropriate for the home user and offers so much in so many angles. i like to think of it as the best all-purpose card in the budget group it is aligned with.  it is unfortunate to see one get retired.  for a user that really is looking to get good game performance consistently, it may not fit the bill everytime.

 

 but anyway, the OP is sporting an i5 sandy, so there really is alot more options if the budget/psu specs climb a little.

 

 another interesting angle for the malfunctioning 6670 is if it gets installed in a different machine would it do the same thing?


Moore's Law : 4d Graph in Progress


#7 Alex&Vanko

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Posted 27 February 2014 - 01:54 PM

Power supply: 460W - I mean there is a big difference if it costs 20$ or 80$.Do not use vacuum cleaners for sticky or adhering dust.I use compressor with airflow to blow inside the computer case.Something like this:

 

6608itln31480-kompresor-elektri4eski-mak


Edited by Alex&Vanko, 27 February 2014 - 03:04 PM.


#8 synergy513

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Posted 27 February 2014 - 02:13 PM

don't forget speccy, it reveals internal temperatures and can be found in the download section here. if you have a temperature over 90 c on the video card, there is a problem, probably an air blockage or a dysfunctional fan. usually when a card overheats, the screen just goes black. the PC is running and everything, but no display. most cards black out around 105c/220f

 

   yes, the +/- air pressure game is what is most popular when internal cleaning is desired. it seems so easy, just remember to keep the fans from spinning !

 

but it can't get it all,  there is debris that is lodged in there on fan blades and heatsinks that needs to be physically removed with a non-metallic projection to fit in the tight spaces. i use a plastic toothpick, i just had to dislodge debris from my video card heatsink a few weeks ago - it was buried in the heatsink so far down in there, i managed to get 10 degrees celsius reduction with the improved airflow. actually, what is best is a two person team, one to lift the debris out while the other uses air pressure in close to displace the particles.


Moore's Law : 4d Graph in Progress


#9 Alex&Vanko

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Posted 27 February 2014 - 02:33 PM

It`s not a good idea to bye a brand PC desktop/HP,DELL,IBM etc./ for games.They are designed for business companies.For home use is better to select components one by one in order to create the PC configuration that fits best to your needs.



#10 ortbigum

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Posted 01 March 2014 - 12:21 AM

So, I just ran Speccy. It says my Graphics are at 46 deg Celsius when running nothing. I started my game, and the temp started climbing. Peaked at 103 deg celsius, and I stopped it. So, I'm assuming that's a big part of the problem. How can I fix this?  I'll try blowing in some pressurized air and removing the case. But after that, do I need another fan or a different card, or what? Please forgive my beginner questions.

 

7f9zmlo.jpg

MinYzIH.jpg


Edited by ortbigum, 01 March 2014 - 12:43 AM.


#11 synergy513

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Posted 01 March 2014 - 01:00 AM

46c is a decent idling temperature. actually, all of your temps look acceptable at idle.

 

how could it be that it is getting so hot without shifting out of performance levels? there is malfunctioning airflow somewhere.

 

.the 6670 is one of those configurations that doesn't expel heat out the back, the fan just blows down on the heatsink to spread the heat around for the other airflow to pick up and expel out of the case. if you download gpu caps viewer it has some benchmarks in it that will really test your cooling, i like the furry cube, if your machine can take that one for more than a minute or two, you have good airflow. but if the temps of the 6670 go over 90c or your motherboard goes over 75c, just stop it from running.

 

i am looking at my own temps now on my xp getup, my bleeping 9800gt is idling at 64c even after i cleared all of the airflow blockages out of it.


Edited by synergy513, 01 March 2014 - 01:08 AM.

Moore's Law : 4d Graph in Progress


#12 AlexSmithFanning

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Posted 01 March 2014 - 02:08 AM

You could always as a last resort just start yelling at HP, and or start plotting against them for giving you a bad configuration. If that's even the problem...


I prefer Linux. Windows 10 is just to invasive for me.


#13 synergy513

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Posted 01 March 2014 - 11:43 AM

have you visually inspected the card while running, i would believe the fan has stopped. you can improvise a fan on it, but it won't be pretty. it would be cheaper than going to oem and getting a replacement fan. i had a geforce 210 once that the fan died on, i wish i would have thought to put a little 40mm fan on it instead of scrapping it., but hindsight is .....sharper.


Moore's Law : 4d Graph in Progress


#14 jonuk76

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Posted 01 March 2014 - 12:58 PM

Maybe worth getting a cheap universal fit VGA cooler?  Something like the Arctic Accelero L2 Plus maybe?


7sbvuf-6.png


#15 ortbigum

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Posted 08 March 2014 - 05:52 PM

It's fixed now. Cleaning it out did it. But I actually had to remove the video card and clean it out with a pressurized air can. There was a ton of dust clumped up in the fan, and I couldn't get to it until I physically pulled out the card and got the right angle on it. The resting temperature before was 46 deg C at rest, and 103 deg C at high use. Now it's 30 deg C at rest and peaked at 60 deg C during high use. Thanks for the suggestions, everyone!






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