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a now-deleted (hopefully) Browsersafeguard does not let me get online


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#1 brandydan

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Posted 26 February 2014 - 01:56 PM

Hi everyone; I just joined, while I can sort of find my way around my computer, this has me completely flummoxed, so please bear with me as I try to explain what does not make sense...

 

First, I have been spending a lot of time going through this site for information, and perhaps I simply cannot understand a lot of it.

 

And mods, if I state things that I shouldn't, or if I placed this question in the wrong forum, please let me know. thanks.

 

I have an HP Pavilion dm4-3055dx that I got about 2 years ago. I use it mainly for personal use (I'm returning to college, so I need it for essay writing, etc). I also go online to stay in contact with my husband who is overseas.

 

I also used (gulp) to have kapersky 2013 protection, but since I procrastinate, have not updated the program.

 

For the past few days, internet kept kicking on and off, tons of stupid ads popping up, most with the browsersafeguard tag. I go online, follow directions to uninstall it, and yesterday, after having to uninstall it several times, it supposedly uninstalled.

 

Now, I cannot get online. Not on IE, not on Google Chrome, nothing. I get "There was a problem starting C:\Users\Owner\AppData\Roaming\newnext.me\nengine.dll  the specific module could not be found."

 

Every time I do try, I get as far as a blank start screen (I'm sorry, I don't know the proper terms, but it's the screen that starts up an internet page, with the address on the top); normally mine start up in msn.com, but every time it now seems to kick over and shows http://browsersafeguard.com, then the following shows up:

 

[BrowserSafeguard] The socket connection to browsersafeguard.com failed.

ErrorCode: 10060.

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 174.129.241.80:80

 

To say that I am clueless as to what I need to do next is a whopping understatement; this program has been uninstalled from the computer.

 

I cannot get online on my laptop; is there any way that I can try to download any repairs onto a zipdrive and THEN download it onto my laptop?

 

OR should I simply take it to a computer place and have them try to fix it? I bought my laptop from BestBuy.

 

(please be gentle with answers)


Edited by hamluis, 26 February 2014 - 02:31 PM.
Moved from Gen Security to Am I Infected - Hamluis.


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#2 xXToffeeXx

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Posted 26 February 2014 - 03:01 PM

Hi,

 

Do you have another computer you could use for downloading, and then use a USB or CD to transfer them across?

 

xXToffeeXx~


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#3 brandydan

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Posted 26 February 2014 - 03:29 PM

Yes, I do. Although - again, not as computer savvy as I thought as I think I may have inadvertently messed up my computer - I am not sure WHERE to look to try to repair this.

 

Can you provide any suggestions as to where/how I can fix any of this?



#4 xXToffeeXx

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Posted 26 February 2014 - 03:39 PM

Hi,
 
Don't worry. We can work here, but you will need to download the tools and transfer them via your other computer and USB or CD to your infected one. As for the logs, you will need to transfer them back again via USB or CD to your other computer to get them to me.
 
Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • Click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

 

-----------------

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

-----------------
Please download Malwarebytes Anti-Malware photo.jpg?sz=48 and save it to your desktop.

  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Double-click on the renamed file to install, then follow these instructions for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues

Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
 
xXToffeeXx~


~If I am helping you and you have not had a reply from me in two days, please send me a PM~

~Currently in my last year of school, so replies might be more delayed~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

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#5 brandydan

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Posted 26 February 2014 - 04:42 PM

THANKYOUTHANKYOUTHANKYOU!!!!! :love4u:

I downloaded all the instructions and links, and as soon as I get home (so there will be no interruptions), I will get my little laptop back!

 

Thanks again, I will let you know how things fared as well as any and all messages.



#6 xXToffeeXx

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Posted 27 February 2014 - 11:03 AM

Hi,

 

You are most welcome. Please keep me up to date, and I would really like to see those logs too in order to decide whether more action is needed.

 

xXToffeeXx~


~If I am helping you and you have not had a reply from me in two days, please send me a PM~

~Currently in my last year of school, so replies might be more delayed~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

 ~Twitter~ | ~Malware Analyst at Emsisoft~





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