Hi everyone; I just joined, while I can sort of find my way around my computer, this has me completely flummoxed, so please bear with me as I try to explain what does not make sense...
First, I have been spending a lot of time going through this site for information, and perhaps I simply cannot understand a lot of it.
And mods, if I state things that I shouldn't, or if I placed this question in the wrong forum, please let me know. thanks.
I have an HP Pavilion dm4-3055dx that I got about 2 years ago. I use it mainly for personal use (I'm returning to college, so I need it for essay writing, etc). I also go online to stay in contact with my husband who is overseas.
I also used (gulp) to have kapersky 2013 protection, but since I procrastinate, have not updated the program.
For the past few days, internet kept kicking on and off, tons of stupid ads popping up, most with the browsersafeguard tag. I go online, follow directions to uninstall it, and yesterday, after having to uninstall it several times, it supposedly uninstalled.
Now, I cannot get online. Not on IE, not on Google Chrome, nothing. I get "There was a problem starting C:\Users\Owner\AppData\Roaming\newnext.me\nengine.dll the specific module could not be found."
Every time I do try, I get as far as a blank start screen (I'm sorry, I don't know the proper terms, but it's the screen that starts up an internet page, with the address on the top); normally mine start up in msn.com, but every time it now seems to kick over and shows http://browsersafeguard.com, then the following shows up:
[BrowserSafeguard] The socket connection to browsersafeguard.com failed.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 220.127.116.11:80
To say that I am clueless as to what I need to do next is a whopping understatement; this program has been uninstalled from the computer.
I cannot get online on my laptop; is there any way that I can try to download any repairs onto a zipdrive and THEN download it onto my laptop?
OR should I simply take it to a computer place and have them try to fix it? I bought my laptop from BestBuy.
(please be gentle with answers)
Edited by hamluis, 26 February 2014 - 02:31 PM.
Moved from Gen Security to Am I Infected - Hamluis.