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Slow computer, missing file messages, windows update problems


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4 replies to this topic

#1 barbie4364

barbie4364

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  • Location:Central Illinois
  • Local time:03:41 PM

Posted 26 February 2014 - 11:16 AM

Hello!

 

I think my husbands computer has a virus.   It is running windows 7.

 

It is so slow it is pretty much unusable.  He tried to update iTunes and received a message saying a file was missing (he didn't write down what it was).  It doesn't look like his windows updates are working.  He is now finding emails sent to all his outlook contacts going out that he didn't write with questionable links in them.

 

The virus protection he uses is ESet.  We tried to run malwarebytes but it is going so slow we stopped it.  It had been running for about 26 hours and didn't appear to be moving anymore at all.

 

Can the programs that someone will hopefully tell us to run to find the problem be run in safe mode?  Do you have to be connected to the internet to run them?  It seems to run a bit faster when not connected to the internet.

 

Hopefully someone can help us.

 

Thanks!

 

Lonni



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#2 Broni

Broni

    The Coolest BC Computer


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  • Gender:Male
  • Location:Daly City, CA
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Posted 26 February 2014 - 10:35 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets. Do NOT use spoilers.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 barbie4364

barbie4364
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  • Gender:Female
  • Location:Central Illinois
  • Local time:03:41 PM

Posted 27 February 2014 - 01:03 PM

Hi Broni!

 

Here are the logs.

 

 Results of screen317's Security Check version 0.99.79 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
 Windows Firewall Disabled! 
ESET Smart Security 4.2  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Adobe Reader 10.1.9 Adobe Reader out of Date! 
 Google Chrome 32.0.1700.107 
 Google Chrome 33.0.1750.117 
````````Process Check: objlist.exe by Laurent```````` 
 ESET NOD32 Antivirus egui.exe 
 ESET NOD32 Antivirus ekrn.exe 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 25-02-2014
Ran by rwcurry (administrator) on 27-02-2014 at 10:16:23
Running from "C:\Users\rwcurry\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by rwcurry (administrator) on 27-02-2014 at 10:18:43
Running from "C:\Users\rwcurry\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

NVIDIA nForce Networking Controller = Local Area Connection (Connected)
Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter = Wireless Network Connection (Connected)
NVIDIA nForce Networking Controller = Local Area Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="ethernet_20" nexthop=5.0.0.1 publish=Yes
set interface interface="ethernet_20" forwarding=disabled advertise=disabled metric=9000 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Bob-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : netgear.com

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : netgear.com
   Description . . . . . . . . . . . : Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
   Physical Address. . . . . . . . . : 00-15-AF-84-18-4C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c8cb:7be6:9255:b89f%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.25(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, February 27, 2014 10:02:19 AM
   Lease Expires . . . . . . . . . . : Friday, February 28, 2014 10:02:18 AM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 385881519
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-BA-B2-11-00-1F-C6-59-9A-8F
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.invalid
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
   Physical Address. . . . . . . . . : 00-1F-C6-59-9F-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : netgear.com
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-1F-C6-59-9A-8F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5d36:3a37:586a:b429%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.24(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, February 27, 2014 10:02:18 AM
   Lease Expires . . . . . . . . . . : Friday, February 28, 2014 10:02:17 AM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 234889158
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-BA-B2-11-00-1F-C6-59-9A-8F
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.netgear.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : netgear.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.domain.invalid:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:24ab:3a32:3f57:1e7(Preferred)
   Link-local IPv6 Address . . . . . : fe80::24ab:3a32:3f57:1e7%25(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dslrouter.netgear.com
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4009:803::1002
   74.125.225.129
   74.125.225.130
   74.125.225.131
   74.125.225.132
   74.125.225.133
   74.125.225.134
   74.125.225.135
   74.125.225.136
   74.125.225.137
   74.125.225.142
   74.125.225.128

Pinging google.com [74.125.225.128] with 32 bytes of data:
Reply from 74.125.225.128: bytes=32 time=29ms TTL=56
Reply from 74.125.225.128: bytes=32 time=30ms TTL=56

Ping statistics for 74.125.225.128:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 30ms, Average = 29ms
Server:  dslrouter.netgear.com
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  98.138.253.109
   206.190.36.45
   98.139.183.24

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=52ms TTL=50
Reply from 98.139.183.24: bytes=32 time=53ms TTL=50

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 53ms, Average = 52ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...00 15 af 84 18 4c ......Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
 11...00 1f c6 59 9f cf ......NVIDIA nForce Networking Controller #2
 10...00 1f c6 59 9a 8f ......NVIDIA nForce Networking Controller
  1...........................Software Loopback Interface 1
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 25...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254   192.168.254.24     20
          0.0.0.0          0.0.0.0  192.168.254.254   192.168.254.25     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link    192.168.254.24    276
    192.168.254.0    255.255.255.0         On-link    192.168.254.25    281
   192.168.254.24  255.255.255.255         On-link    192.168.254.24    276
   192.168.254.25  255.255.255.255         On-link    192.168.254.25    281
  192.168.254.255  255.255.255.255         On-link    192.168.254.24    276
  192.168.254.255  255.255.255.255         On-link    192.168.254.25    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.254.24    276
        224.0.0.0        240.0.0.0         On-link    192.168.254.25    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.254.24    276
  255.255.255.255  255.255.255.255         On-link    192.168.254.25    281
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0          5.0.0.1  Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 25     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 25     58 2001::/32                On-link
 25    306 2001:0:5ef5:79fb:24ab:3a32:3f57:1e7/128
                                    On-link
 10    276 fe80::/64                On-link
 12    281 fe80::/64                On-link
 25    306 fe80::/64                On-link
 25    306 fe80::24ab:3a32:3f57:1e7/128
                                    On-link
 10    276 fe80::5d36:3a37:586a:b429/128
                                    On-link
 12    281 fe80::c8cb:7be6:9255:b89f/128
                                    On-link
  1    306 ff00::/8                 On-link
 25    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
 If Metric Network Destination      Gateway
  0 4294967295 2620:9b::/96             On-link
===========================================================================
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/26/2014 08:04:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0xbe0
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (02/26/2014 08:04:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0x4b4
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (02/26/2014 05:46:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0xc80
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (02/26/2014 05:45:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0xda0
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (02/25/2014 04:16:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0x3a8
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (02/25/2014 04:15:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: MobileMeServices.exe, version: 1.6.65.0, time stamp: 0x4cafa71a
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0xa0c
Faulting application start time: 0xMobileMeServices.exe0
Faulting application path: MobileMeServices.exe1
Faulting module path: MobileMeServices.exe2
Report Id: MobileMeServices.exe3

Error: (02/25/2014 07:41:41 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24

Error: (02/25/2014 07:41:41 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23

Error: (02/25/2014 07:41:41 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22

Error: (02/25/2014 07:41:41 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21

System errors:
=============
Error: (02/26/2014 08:04:51 PM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (02/26/2014 05:46:15 PM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (02/25/2014 07:58:50 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/25/2014 07:58:50 AM) (Source: Service Control Manager) (User: )
Description: The hpqcxs08 service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/25/2014 07:31:01 AM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (02/24/2014 08:11:57 PM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (02/24/2014 05:33:06 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the CarboniteService service.

Error: (02/24/2014 08:46:50 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume D: were aborted because of an IO failure on volume D:.

Error: (02/23/2014 02:14:54 PM) (Source: DCOM) (User: )
Description: {D3F6D4DB-A482-4648-8DBB-3565EBCB7A6B}

Error: (02/23/2014 02:00:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:52:41 PM on ?2/?23/?2014 was unexpected.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.70)
Adobe Reader X (10.1.9) (Version: 10.1.9)
Apple Application Support (Version: 3.0)
Apple Mobile Device Support (Version: 7.1.0.32)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite MFC-8910DW (Version: 2.0.1.0)
BufferChm (Version: 82.0.173.000)
Carbonite (Version: 5.2.1 build 1181 (Mar-16-2012))
CustomerResearchQFolder (Version: 1.00.0000)
D1400 (Version: 82.0.201.000)
D1400_Help (Version: 82.0.201.000)
D3DX10 (Version: 15.4.2368.0902)
DeviceManagementQFolder (Version: 1.00.0000)
dj_sf_ProductContext (Version: 82.0.201.000)
dj_sf_software (Version: 82.0.201.000)
dj_sf_software_req (Version: 82.0.201.000)
Dropbox (Version: 2.4.11)
ESET Smart Security (Version: 4.2.67.10)
eSupportQFolder (Version: 1.00.0000)
Google Chrome (Version: 33.0.1750.117)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
HP Customer Participation Program 8.0 (Version: 8.0)
HP Deskjet 8.0 Software (Version: 8.0)
HP Imaging Device Functions 8.0 (Version: 8.0)
HP Photosmart Essential (Version: 1.12.0.46)
HP Solution Center 8.0 (Version: 8.0)
HP Update (Version: 5.003.001.001)
HPProductAssistant (Version: 82.0.173.000)
HPSSupply (Version: 2.1.3.0000)
iCloud (Version: 3.0.2.163)
iTunes (Version: 11.1.4.62)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 82.0.174.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Standard 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
MobileMe Control Panel (Version: 3.1.8.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Nuance PaperPort 12 (Version: 12.1.0005)
Nuance PDF Viewer Plus (Version: 5.30.3290)
NVIDIA 3D Vision Driver 331.65 (Version: 331.65)
NVIDIA Control Panel 331.65 (Version: 331.65)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Graphics Driver 331.65 (Version: 331.65)
NVIDIA Install Application (Version: 2.1002.133.889)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3165)
NVIDIA Update 1.15.2 (Version: 1.15.2)
NVIDIA Update Components (Version: 1.15.2)
PaperPort Image Printer 64-bit (Version: 14.00.0000)
PDF OwnerGuard User Edition (Version: 11.2.0)
PVSonyDll (Version: 1.00.0001)
QuickTime (Version: 7.74.80.86)
Scansoft PDF Professional
SolutionCenter (Version: 82.0.188.000)
Status (Version: 82.0.173.000)
Toolbox (Version: 82.0.173.000)
TrayApp (Version: 82.0.188.000)
UnloadSupport (Version: 1.00.0000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WebReg (Version: 82.0.173.000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Yahoo! Install Manager
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 8190.49 MB
Available physical RAM: 6231.14 MB
Total Pagefile: 16379.16 MB
Available Pagefile: 14182.71 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.44 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:148.95 GB) (Free:65.33 GB) NTFS
3 Drive d: (Data) (Fixed) (Total:1863.01 GB) (Free:640.77 GB) NTFS

========================= Users: ========================================

User accounts for \\BOB-PC

Administrator            ASPNET                   Bob                     
Guest                    rwcurry                  UpdatusUser             

**** End of log ****

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.27.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
rwcurry :: BOB-PC [administrator]

2/27/2014 10:36:19 AM
mbam-log-2014-02-27 (10-36-19).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 264323
Time elapsed: 3 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org

Database version: v2014.02.27.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
rwcurry :: BOB-PC [administrator]

2/27/2014 11:21:33 AM
mbar-log-2014-02-27 (11-21-33).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 289653
Time elapsed: 10 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.16518

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.812000 GHz
Memory total: 8588353536, free: 6389010432

Downloaded database version: v2014.02.27.06
Downloaded database version: v2014.02.20.01
=======================================
Initializing...
DDA Driver installation error.
Driver installed on boot. Reboot required.

System shutdown occurred
=======================================

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.16518

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.812000 GHz
Memory total: 8588353536, free: 6793527296

Could not load protection driver
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 6DBA6DBA

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 312371200

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 160041885696 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-312561808-312581808)...
Done!
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: CE4D73CB

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2048  Numsec = 3907024896

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 2000398934016 bytes
Sector size: 512 bytes

Done!
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
Removal finished

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 02/27/2014 11:50:29 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 02/27/2014 11:51:52 AM
Execution time: 0 hours(s), 1 minute(s), and 22 seconds(s)

 



#4 barbie4364

barbie4364
  • Topic Starter

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  •  
  • Gender:Female
  • Location:Central Illinois
  • Local time:03:41 PM

Posted 27 February 2014 - 03:09 PM

I forgot to mention that when I tried to run the rkill, it said there was a file missing and said something about that could possibly be caused by a rootkit (I didn't write down the actual message).  It wanted to reboot the machine and I think add the file that way.  When the computer came up it was much faster and the program ran fine.

 

The computer has been running much faster since the reboot.

 

We also disabled the carbonite.   That also seems to have made a big difference.



#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,484 posts
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  • Location:Daly City, CA
  • Local time:12:41 PM

Posted 27 February 2014 - 07:44 PM

Good news then :)

 

Few more scans...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run F-Secure Online Scanner

  • Disable your Antivirus program.
  • Click on Run now button.
    NOTE. If you're using non-IE browser you'll be asked to download small file (F-SecureOnlineScanner.exe). After downloading double click on the file to run the scan.
  • Click on Start button.
  • Click on "Accept" button.
  • When scan is done, in Step 3: Clean the files, leave all settings as they're.
  • Click Next button.
  • Click Full report... button.
  • Copy report's content and paste it into your next reply.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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