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Trouble re-installing win 7 on Samsung notebook


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#1 trouble at mill

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Posted 26 February 2014 - 09:06 AM

I recently had to replace a hard drive in a Samsung notebook running Win 7 64 bit, I reinstalled the operating system from the restore disk, but that was all that was on the disk, no drivers at all, I located the Samsung web site www.samsung.com/uk/support/model/NP300E7A-A05UK- driver downloads site, I have downloaded the chipset drivers and vga drivers, but I've no idea if I have done this properly, as up to now the display still looks like it is running in safe mode. Any help would be gratefully accepted.



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#2 acerts04

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Posted 26 February 2014 - 12:25 PM

You need to get your display driver from the manufacturer website. Click on start and in the search box type "device manager" scroll through all your devices and see if you have a small yellow exclamation point anywhere. If you do, that is a driver that you need to get. Search for your computers display driver first in order to get your hd graphics. What is the make and model of your computer?

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#3 trouble at mill

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Posted 26 February 2014 - 12:48 PM

Hello,  The make and model is a Samsung NP300E7A-A05UK notebook running Win 7 64 bit. The display driver does not have an explanation mark, yet is only listed as standard vga (like safe mode), The only ones listed in yellow in device manager are, ethernet controller, network controller and PCI simple comms controller. 



#4 JohnC_21

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Posted 26 February 2014 - 01:01 PM

Uninstall the graphics driver and install this one. For the other items did you download the chipset drivers? If you did, use the intel update utility. If you still get Yellow exclamation marks, post back.



#5 trouble at mill

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Posted 26 February 2014 - 04:40 PM

OK, things are looking up, I was starting to get very despondent, the graphics drivers are now installed and all is fine there, but still no WiFi.



#6 JohnC_21

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Posted 26 February 2014 - 04:45 PM

Right click the wireless device with the exclamation mark, select properties and under the details tab select Hardware ID's in the dropdown box and post the results. You can do this for every device with an exclamation mark.

 

2705d1350726384-hp-tc4200-boot-error-hid



#7 trouble at mill

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Posted 26 February 2014 - 05:33 PM

Ok johnc, here we go: 

 

PCI\VEN_10EC&DEV_8168&SUBSYS_C606144D&REV_06

PC\VEN_10EC&DEV_8168&SUBSYS_C606144D

PC\VEN_10EC&DEV_8168&CC_020000

PC\VEN_10EC&DEV_8168&CC_0200



#8 JohnC_21

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Posted 26 February 2014 - 05:45 PM

That is a realtek ethernet controller, not wireless. The driver is Here. Download the auto installer v7.078 second from the top.

 

Are there any other exclamation marks?

 



#9 trouble at mill

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Posted 27 February 2014 - 07:54 AM

Only one exclamation mark left in device manager on network controller, I can connect to internet via RJ45 but not via wireless, only get the message: windows installer could not find driver software for your device, drivers are not installed code 28 manufacturer unknown.



#10 JohnC_21

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Posted 27 February 2014 - 07:59 AM

Please provide the hardware id for the network controller. That should be the wireless adapter.

#11 trouble at mill

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Posted 27 February 2014 - 09:23 AM

Well, after going into properties, I see the message 'no driver files are required or have been loaded for this device!.



#12 JohnC_21

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Posted 27 February 2014 - 11:00 AM

Is there a button to turn wireless on and off? Also check BIOS for enabling and disabling the wireless adapter. Even though it says drivers are installed, can you still provide the Hardware ID's for the device?

#13 trouble at mill

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Posted 27 February 2014 - 02:58 PM

No mention of any wireless adapter in BIOS.

 

Hardware I.D's

 

PCI\VEN_8086&DEV_0896&SUBSYS_50058086&REV_34

PCI\VEN_8086&DEV_0896&SUBSYS_50058086

PCI\VEN_8086&DEV_0896&CC_028000

PCI\VEN_8086&DEV_0896&CC0280

 

The keyboard does have a F key with a symbol for wi-fi on it but I'm beginning to doubt whether it actually has one installed.



#14 JohnC_21

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Posted 27 February 2014 - 03:10 PM

It's an Intel wireless adapter that should have been picked up by the update utility. Download the driver here making note of the 64bit version, You can download the driver only which has the DS suffix or Drivers plus the intel wireless software which has the S suffix and is 90MB.



#15 trouble at mill

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Posted 28 February 2014 - 08:49 AM

Thanks for all your patient help JohnC, the system is now running sweet as a nut, with everything working as it should..

Thanks again!.






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