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Windows defender and Microsoft security essentials


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5 replies to this topic

#1 cory92

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Posted 26 February 2014 - 06:06 AM

Hi,

 

I would love for someone to help with an issue I have been having with MS essentials, upon booting up of my laptop I get an error message from MS essentials ( 0x80073b01)

 

I've had a look around and downloaded various different things to help, hitman pro managed to find three things that I know should not be there but it cant repair it. 

these are the notes that hitman pro found: 

 

 
   Redirection: Backup -> c:\windows\system32\config
   Disables Microsoft Security Essentials (C:\Program Files\Microsoft Security Client)
 
   Redirection: Drivers -> c:\windows\system32\config
   Disables Microsoft Security Essentials (C:\Program Files\Microsoft Security Client)
 
   Redirection: en-us -> c:\windows\system32\config
   Disables Microsoft Security Essentials (C:\Program Files\Microsoft Security Client)
 
I have no idea how to fix this, I currently cannot search for new updates due to this problem, and it deactivated my firewall also but I have thankfully managed to get that running again ( I think ). 
 
I found a link that is alot like the problem I seem to be having, If anyone can help I would greatly appreciate it:
 

Edited by hamluis, 26 February 2014 - 11:27 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 xXToffeeXx

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Posted 26 February 2014 - 01:26 PM

Hi,
 
Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
 
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

 

Once the scan has finished running, a file named Rkill.txt should be located on the desktop. Please copy and copy the contents into your next reply.

 

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~If I am helping you and you have not had a reply from me in two days, please send me a PM~

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#3 cory92

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Posted 26 February 2014 - 04:04 PM

Thank you xXToffeeXx, the program ran successfully. this is what it returned:

 

 Rkill 2.6.5 by Lawrence Abrams (Grinler)

Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 02/26/2014 09:00:17 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * ALERT: ZEROACCESS Reparse Point/Junction found!
 
     * C:\Program Files\Microsoft Security Client\Backup => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\Drivers => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\en-us => c:\windows\system32\config\ [Dir]
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 02/26/2014 09:01:35 PM
Execution time: 0 hours(s), 1 minute(s), and 17 seconds(s)


#4 xXToffeeXx

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Posted 27 February 2014 - 11:02 AM

Hi,

 

That returned exactly what I thought I would see.

 

You are infected with ZeroAccess, we will need more advanced tools to deal with it:
 
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

xXToffeeXx~ 


~If I am helping you and you have not had a reply from me in two days, please send me a PM~

~Currently in my last year of school, so replies might be more delayed~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

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#5 cory92

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Posted 27 February 2014 - 11:38 AM

thank you xXToffeeXx, I have created a new topic with everything that needed to go on it. thank you for your help. 

 

here is the link to the new topic:

 

http://www.bleepingcomputer.com/forums/t/525905/laptop-infected-with-zeroaccess/



#6 Animal

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Posted 27 February 2014 - 03:19 PM

Hello,

Now that you have posted your log at the link above, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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