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Multiple issues including BSOD, Windows Update Errors, Security Center Error


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#1 zach5676

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Posted 26 February 2014 - 05:06 AM

Information regarding my laptop:

 

HP Pavilion m7 Notebook PC

Intel COre i7-3610QM @ 2.30GHZ

Windows 7 Home Premium Service Pack 1

8 GB RAM

64-bit Operating System

 

Over the past four months, there has been numerous issues with my laptop. These issues include BSOD that have errors - Event Tracing Subsystem Failure & Driver IRQL not less or equal.

 

As of this current post, Action Center displays the error -Turn On Windows Security Center. Clicking on the message error turns the lettering grey and a clock is displayed but security center remains disabled.

 

Turning on Security Center through services.msc fails and displays error message 126: The service module could not be found.

 

Windows update is displaying an optional update that fails every time I try to update. The update: Intel Corporation - Graphics Adapter WDDM1.1, WDDM1.2, WDDM1.3 - Intel® HD Graphics 4000.

 

I am currently running Antimalware, which has detected two errors:

 

Trace.Registry.Settings.DisableTaskMgr(A)

Trace.Registry.Settings.DisableRegistryTools(A)

 

I have read several other forum posts to compare my laptop to similar issues but everything I have done in the past has been unsuccessful. My laptop will run good for a week but randomly will receive a BSOD, then continue to run sluggish and choppy. I have wanted to post to the forum for a long time but never thought my laptop would get to this point where I am worried that all of my financial and secure data has been compromised.

 

Please Advise!!!!



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#2 Broni

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Posted 26 February 2014 - 10:36 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets. Do NOT use spoilers.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 zach5676

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Posted 27 February 2014 - 09:17 PM

 Results of screen317's Security Check version 0.99.79  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled!  
Kaspersky PURE 3.0   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
  Adobe Flash Player 12.0.0.70 Flash Player out of Date!  
 Mozilla Firefox (27.0.1)
 Mozilla Thunderbird (24.3.0)
````````Process Check: objlist.exe by Laurent````````  
 Emsisoft Anti-Malware a2service.exe   
 Malwarebytes Anti-Exploit mbae.exe   
 Kaspersky Lab Kaspersky PURE 3.0 avp.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#4 zach5676

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Posted 27 February 2014 - 09:21 PM

Farbar Service Scanner Version: 25-02-2014
Ran by Zach (administrator) on 27-02-2014 at 18:20:18
Running from "C:\Users\Zach\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Disabled. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============
Checking Start type iphlpsvc: ATTENTION!=====> Unable to retrieve start type of iphlpsvc. The value does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#5 zach5676

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Posted 27 February 2014 - 09:24 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Zach (administrator) on 27-02-2014 at 18:23:18
Running from "C:\Users\Zach\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



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127.0.0.1       localhost

========================= IP Configuration: ================================

Ralink RT5390R 802.11b/g/n 1x1 Wi-Fi Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 5 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=64 icmpredirects=enabled taskoffload=enabled
set interface interface="Wireless Network Connection 2" forwarding=disabled advertise=disabled mtu=1492 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Zach-Laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

Wireless LAN adapter Wireless Network Connection 5:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #3
   Physical Address. . . . . . . . . : 08-3E-8E-55-FC-BF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : A0-B3-CC-47-42-68
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.wa.comcast.net.
   Description . . . . . . . . . . . : Ralink RT5390R 802.11b/g/n 1x1 Wi-Fi Adapter
   Physical Address. . . . . . . . . : 08-3E-8E-55-FC-BE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:8:9780:732:d51:9500:8f43:dea0(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:8:9780:732:459e:f76e:1087:6c3f(Preferred)
   Link-local IPv6 Address . . . . . : fe80::d51:9500:8f43:dea0%24(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, February 27, 2014 5:56:29 PM
   Lease Expires . . . . . . . . . . : Thursday, March 06, 2014 5:56:29 PM
   Default Gateway . . . . . . . . . : fe80::cea4:62ff:fee8:ac81%24
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 453525134
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-2C-D5-6C-08-3E-8E-55-FC-BE
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       8.26.56.26
                                       8.20.247.20
                                       10.0.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 37:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A6FEE62A-B242-4F90-A77E-77415D49222F}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.wa.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A152A0A8-C969-4069-8AFB-A30B4D8185B5}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2001:558:feed::1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.

Pinging google.com [173.194.113.132] with 32 bytes of data:
Reply from 173.194.113.132: bytes=32 time=184ms TTL=45
Reply from 173.194.113.132: bytes=32 time=182ms TTL=45

Ping statistics for 173.194.113.132:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 182ms, Maximum = 184ms, Average = 183ms
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2001:558:feed::1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=90ms TTL=47
Reply from 98.139.183.24: bytes=32 time=92ms TTL=47

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 90ms, Maximum = 92ms, Average = 91ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 49...08 3e 8e 55 fc bf ......Microsoft Virtual WiFi Miniport Adapter #3
 48...a0 b3 cc 47 42 68 ......Realtek PCIe GBE Family Controller
 24...08 3e 8e 55 fc be ......Ralink RT5390R 802.11b/g/n 1x1 Wi-Fi Adapter
  1...........................Software Loopback Interface 1
 43...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 45...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 46...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 47...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.6     25
         10.0.0.0    255.255.255.0         On-link          10.0.0.6    281
         10.0.0.6  255.255.255.255         On-link          10.0.0.6    281
       10.0.0.255  255.255.255.255         On-link          10.0.0.6    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.6    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.6    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 24    281 ::/0                     fe80::cea4:62ff:fee8:ac81
  1    306 ::1/128                  On-link
 24     33 2601:8:9780:732::/64     On-link
 24    281 2601:8:9780:732:d51:9500:8f43:dea0/128
                                    On-link
 24    281 2601:8:9780:732:459e:f76e:1087:6c3f/128
                                    On-link
 24    281 fe80::/64                On-link
 24    281 fe80::d51:9500:8f43:dea0/128
                                    On-link
  1    306 ff00::/8                 On-link
 24    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.


Details:
    0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Error: (02/26/2014 04:40:32 AM) (Source: ESENT) (User: )
Description: Windows (2500) Windows: Error -1811 occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS000E5.log.


System errors:
=============
Error: (02/26/2014 07:37:05 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
8142630drv
amdkmafd

Error: (02/26/2014 07:37:04 AM) (Source: SNMP) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

Error: (02/26/2014 07:37:03 AM) (Source: Service Control Manager) (User: )
Description: The Windows Process Activation Service service terminated with the following error:
%%2

Error: (02/26/2014 07:37:02 AM) (Source: Service Control Manager) (User: )
Description: The Security Center service terminated with the following error:
%%126

Error: (02/26/2014 07:37:02 AM) (Source: WAS) (User: )
Description: Windows Process Activation Service (WAS) is stopping because it encountered an error. The data field contains the error number.

Error: (02/26/2014 07:37:02 AM) (Source: WAS) (User: )
Description: The directory specified for the temporary application pool config files is either missing or is not accessible by the Windows Process Activation Service. Please specify an existing directory and/or ensure that it has proper access flags. The data field contains the error number.

Error: (02/26/2014 07:37:01 AM) (Source: SNMP) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.

Error: (02/26/2014 07:37:01 AM) (Source: APPHOSTSVC) (User: )
Description: The Application Host Helper Service encountered an error trying to access the root history directory 'C:\inetpub\history'.  The directory either doesn't exist or the permissions on it don't allow the history service to access it. The config history feature is disabled for now and will be re-enabled after the issue is resolved. To resolve this issue, please ensure that the directory exists and that the Administrators group have read and write access to it.  The data field contains the error number.

Error: (02/26/2014 06:32:47 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
8142630drv
amdkmafd

Error: (02/26/2014 06:32:41 AM) (Source: Service Control Manager) (User: )
Description: The Security Center service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================
Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
4700

Error: (02/26/2014 04:40:32 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Error: (02/26/2014 04:40:32 AM) (Source: ESENT)(User: )
Description: Windows2500Windows: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS000E5.log-1811


CodeIntegrity Errors:
===================================
  Date: 2014-02-26 08:25:36.036
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 08:25:36.036
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 08:25:36.020
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 08:25:36.005
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 08:25:36.005
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 08:25:36.005
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 03:05:36.987
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 03:05:36.986
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 03:05:36.985
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-02-26 02:53:22.042
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
Apple Application Support (Version: 3.0)
Apple Mobile Device Support (Version: 7.1.0.32)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.10)
Chief River FSP Kit (Version: 1.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Emsisoft Anti-Malware (Version: 8.1)
ESU for Microsoft Windows 7 SP1 (Version: 4.1.2)
Foxit Reader (Version: 6.1.2.1224)
HP 3D DriveGuard (Version: 4.2.9.1)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP CoolSense (Version: 2.10.62)
HP Recovery Manager (Version: 2.0.0)
IDT Audio (Version: 1.0.6381.0)
Intel® Management Engine Components (Version: 9.5.10.1658)
Intel® Processor Graphics (Version: 10.18.10.3412)
Intel® Processor ID Utility (Version: 4.80.0000)
Intel® Rapid Storage Technology (Version: 12.8.0.1016)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 3.0.0.66956)
Intel® Turbo Boost Technology Monitor 2.6 (Version: 2.6.2.0)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.0.199)
iTunes (Version: 11.1.4.62)
Kaspersky PURE 3.0 (Version: 13.0.2.558)
Malwarebytes Anti-Exploit version 0.09.5.1000 (Version: 0.09.5.1000)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Thunderbird 24.3.0 (x86 en-US) (Version: 24.3.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Puran Defrag 7.7
Ralink RT5390R 802.11b/g/n 1x1 Wi-Fi Adapter (Version: 3.02.07.0)
Realtek PCIE Card Reader (Version: 6.1.7601.29005)
Recuva (Version: 1.47)
Revo Uninstaller 1.95 (Version: 1.95)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Speccy (Version: 1.25)
Synaptics Pointing Device Driver (Version: 15.3.29.0)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Validity WBF DDK (Version: 4.3.301.0)
WinRAR 5.01 (32-bit) (Version: 5.01.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 8087.31 MB
Available physical RAM: 6079.7 MB
Total Pagefile: 16172.8 MB
Available Pagefile: 13705.81 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.95 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:911.4 GB) (Free:626.36 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:19.82 GB) (Free:2.29 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.09 GB) (Free:0.07 GB) FAT32

========================= Users: ========================================

User accounts for \\ZACH-LAPTOP

Administrator            Guest                    Zach                     


**** End of log ****
 



#6 zach5676

zach5676
  • Topic Starter

  • Members
  • 28 posts
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  •  
  • Local time:05:35 PM

Posted 27 February 2014 - 09:47 PM

I uninstalled the copy of Malwarebytes that was previously on my laptop (uninstalled using Revo Uninstaller's Advanced method, which searches for leftover registry keys and files).

 

I downloaded Malwarebytes from your link above. I was unable to install the Malwarebytes Pro Trial Version, due to a previous version on my laptop.

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.28.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Zach :: ZACH-LAPTOP [administrator]

2/27/2014 6:39:48 PM
mbam-log-2014-02-27 (18-39-48).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 199857
Time elapsed: 7 minute(s), 36 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 



#7 zach5676

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Posted 27 February 2014 - 10:08 PM

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org

Database version: v2014.02.28.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Zach :: ZACH-LAPTOP [administrator]

2/27/2014 6:53:41 PM
mbar-log-2014-02-27 (18-53-41).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.
Objects scanned: 222251
Time elapsed: 13 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)



#8 Broni

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Posted 27 February 2014 - 10:14 PM

Go on...


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#9 zach5676

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Posted 27 February 2014 - 10:21 PM

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 02/27/2014 07:21:19 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * Your %Temp% folder is set to C:\Windows\TEMP, which can be dangerous. Skipping termination for this folder.
 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Disabled

 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1 08sr.combineads.info # hosts anti-adware / pups
  127.0.0.1 08srvr.combineads.info # hosts anti-adware / pups
  127.0.0.1 12srvr.combineads.info # hosts anti-adware / pups
  127.0.0.1 2010-fr.com # hosts anti-adware / pups
  127.0.0.1 2012-new.biz # hosts anti-adware / pups
  127.0.0.1 212link.com # hosts anti-adware / pups
  127.0.0.1 2319825.ourtoolbar.com # hosts anti-adware / pups
  127.0.0.1 24h00business.com # hosts anti-adware / pups
  127.0.0.1 a.adorika.net # hosts anti-adware / pups
  127.0.0.1 a.ad-sys.com # hosts anti-adware / pups
  127.0.0.1 a.daasafterdusk.com # hosts anti-adware / pups
  127.0.0.1 ad.adn360.com # hosts anti-adware / pups
  127.0.0.1 adeartss.eu # hosts anti-adware / pups
  127.0.0.1 adesoeasy.eu # hosts anti-adware / pups
  127.0.0.1 adf.girldatesforfree.net # hosts anti-adware / pups
  127.0.0.1 adm.soft365.com # hosts anti-adware / pups
  127.0.0.1 adomicileavail.googlepages.com # hosts anti-adware / pups
  127.0.0.1 ads7.complexadveising.com # hosts anti-adware / pups
  127.0.0.1 ads.adplxmd.com # hosts anti-adware / pups
  127.0.0.1 ads.aff.co # hosts anti-adware / pups

  20 out of 666 HOSTS entries shown.
  Please review HOSTS file for further entries.

Program finished at: 02/27/2014 07:21:29 PM
Execution time: 0 hours(s), 0 minute(s), and 9 seconds(s)



#10 Broni

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Posted 27 February 2014 - 10:26 PM

We have some registry issues there.

We'll get back to it but couple more scans first.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#11 zach5676

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Posted 27 February 2014 - 10:27 PM

First thing that stands out to me is the number of HOSTS. Where do HOSTS come from in the first place and I assume these HOSTS attribute to my slow internet connection from my laptop?



#12 Broni

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Posted 27 February 2014 - 10:28 PM

Your "hosts" file is fine.

Go ahead with my previous reply.


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#13 zach5676

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Posted 27 February 2014 - 10:30 PM

Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: All Users
 
User: Default
 
User: Default User
 
User: Public
 
User: Zach
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 4096 bytes
->FireFox cache emptied: 10714322 bytes
->Flash cache emptied: 506 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 438600907 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33653 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67795 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 344300384 bytes
Process complete!
 
Total Files Cleaned = 757.00 mb
 



#14 zach5676

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Posted 27 February 2014 - 10:37 PM

# AdwCleaner v3.020 - Report created 27/02/2014 at 19:34:40
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Zach - ZACH-LAPTOP
# Running from : C:\Users\Zach\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\Software\caphyon

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518


-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\Zach\AppData\Roaming\Mozilla\Firefox\Profiles\mnkfnsw3.default-1387159877845\prefs.js ]


*************************

AdwCleaner[R4].txt - [822 octets] - [27/02/2014 19:33:03]
AdwCleaner[S4].txt - [746 octets] - [27/02/2014 19:34:40]

########## EOF - C:\AdwCleaner\AdwCleaner[S4].txt - [805 octets] ##########



#15 zach5676

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Posted 27 February 2014 - 10:42 PM

Upon starting JRT, I received this System Error twice:

 

taskkill.exe - System Error

 

The program cant start because dbghelp.dll is missing from your computer. Try reinstalling the program to fix this problem.






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