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Amazon RMA Radeon HD 7850 Possible?


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#1 palkiss

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Posted 25 February 2014 - 02:56 PM

Hello there. I ordered this card: Sapphire Radeon HD 7850 2GB DDR5 HDMI/DVI-I/DVI-D/DP PCI-Express Graphics Card Alittle less than 2 years ago, and recently I've gotten quite abit of artifacts, and card crashings.

 

I went to the sapphire website and they say all cards have 2 year warranty on it, but for some reason amazon says I can only return it within 30 days of purchasing it... I don't understand, does this have a RMA on it or not? Can I get a new one?

 

And what If I dont have the packaging materials? Is the card itself good enough(sigh, I know i messed up by throwing packaging away) to get a RMA? I do have a copy of the receipt... Unfortunatly for me the price of the card barely went down at all sense I bought it, and I would LOVE to get an RMA.

 

Thankyou!



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#2 Alex&Vanko

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Posted 25 February 2014 - 03:11 PM

It might be a problem with the driver.Check the temperature the videocard holds up - http://www.piriform.com/speccy/download

Speccy freeware version.Are you sure the monitor does make that problem?



#3 zingo156

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Posted 25 February 2014 - 03:46 PM

Sometimes heat can cause these issues, dusting out the card may fix it. Usually an RMA is done with the manufacturer (Sapphire). I doubt Amazon will have anything to do with the process. If you want to RMA the card I would go to sapphires website and somewhere on the support page there may be something about returns or RMA's. If there is a serial number on the card (I suspect there is) this and possibly a receipt to show date of purchase should be all you will need to start the RMA process. You may need a decent box with packaging material and anti-static bag if they require it...


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