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startup problems please help


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#1 newbie to internet

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Posted 24 February 2014 - 03:53 PM

hi im a new to this site so please be patient with me im not that "ofay" when it comes to the techncial side of my laptop i stupidly downloaded some programmes the other day ,and they were,nt what i thought so i deleted them i did a scan of my laptop everything was supposively ok ,but now i keep getting these messages when i start up and after i,ve logged on right here goes first message says "cant open Asio.sys!!(2) second message pops up and says"memory mapping error in internal type!! and lastly a red cross and message says"EAccess violation from Ai manager ,now i havent a scoobydoo what any of it means can some one help!!!! as im so worried is there a way of sorting it easly as im not sure of what im doing so please if you can help make it easy for me to understand many thanks


Edited by Orange Blossom, 24 February 2014 - 04:46 PM.
Moved to more appropriate forum. ~ OB


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#2 InadequateInfirmity

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Posted 24 February 2014 - 07:20 PM

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and copy and paste  the result.

 

Please download Junkware Removal Tool and save it on your desktop.

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please copy and paste  the JRT log.

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please Download Emisoft Emergency Kit from here.
https://www.emsisoft.com/en/software/eek/
Save the file to your desktop.
Right click and run as administrator. (xp users double click)
Click Accept and Extract.
This file will appear on the desktop.

I7zpP8t.png
Right click it, select run as administrator. (xp users double click)
Select Emergency Kit Scanner.
rxYDlQ1.png
A pop up requesting an update will appear, select yes.
dQaKPnk.png
After the update select this option in the picture below.
ExN4ZjP.png
Now select Quarantine Detected Objects.
g5ojhHp.png
When the update has finshed, go to scan pc ,select deep scan.
5IOAvyw.png
This scan will take a long time this is normal, as it scans your entire hard drive.
Click on view report, save report to your desktop copy and paste here in your next reply.



#3 newbie to internet

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Posted 26 February 2014 - 11:54 AM

hi i have done the first part the minitoolbox  and have done the copy part but where do i paste them to, sorry to sound so dim i am as i said very new to all of this ,and thank you for your help



#4 newbie to internet

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Posted 26 February 2014 - 04:13 PM

hi again have done downloads and scans etc,how do i send you the results and is it safe as im abit worried sending the information regards



#5 InadequateInfirmity

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Posted 26 February 2014 - 11:19 PM

Simply paste the logs here in your next reply, no worries on the info these logs are widely requested across this site. :)






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