You should only run one antivirus. Running two can produce false positive and make your computer unstable.
Please download and install Speccy
to provide us with information about your computer. When FileHippo opens, click on Download latest version
in the upper right pane.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
Please download MiniToolBox
, save it to your desktop and run it.
Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
Click on Go to start the scan. Once it is finished highlight the text, copy it and paste it in your next post.
Double click on the download and choose to run the program.
A screen similar to the one below will open, click any key to run the program.
When the scan is finished there will be a log, copy and then paste your log in your next post.
Edited by dc3, 24 February 2014 - 10:58 AM.