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Can't access portion of hard drive


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#1 daveleau

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Posted 24 February 2014 - 01:07 AM

Hi everybody!

Ok, I have a system with one 1TB WD Black SATA hdd. I backed things up manually to an external drive with 2 2TB drives (no RAID, but manually mirrored). (Low tech, but hey...)

I had a different USB device that wreaked havoc with my system if I rebooted with it plugged in (Spyder 3 Pro monitor calibration system). Basically, my system would hang and reboot until I removed the device. Well, I left the device plugged in, and it rebooted while I was away from home. It ran checkdisk on its own and started marking clusters as bad. It exceeded the bad cluster limit for the drive according to the WD diagnostic I downloaded. The WD diagnostic did nothing else to help.

These bad clusters made the drive unbootable. Moreover, whenever I try to access the drive, I cannot get into my user folder. The drive does not click and is seen whenever I plug it into an external enclosure, after the computer looks at it for a few minutes. After those initial few minutes, I can navigate the drive and pull things off of the drive.

The problem is that everything is in My Documents and My Pictures. I cannot get into my user folder. The system says "You currently do not have access to this folder. Click continue to get access to this folder." When I click OK, the system thinks for several minutes and then the window freezes.

Current setup:
OS - Win 7 Ultimate 64bit SP1 (fresh installation)
Mobo - Gigabyte GA-790XTA-UD4
CPU - AMD Phenom II X4 925
RAM - 12GB DDR2
Internal hdd - New Seagate 2TB 7200rpm drive, two old 400GB 7200rpm Seagate drives
Video - two ATI Radeon HD 4650s (both cards installed running 3 monitors)
Optical - two DVD burners

Here's what I have tried:
- I have tried using multiple external enclosures. Same results on all regarding access to the folder.
- I have tried it on my laptop and my desktop. Same results.
- I booted to a USB thumbdrive with SLAX Linux, and the system will see the drive, but freezes when I try to access the user folder.

What can I do to get in there? I need to get some of my Word files and would like to recover photos I took between backups.

Thanks for any help!
Dave

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#2 AlexSmithFanning

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Posted 24 February 2014 - 01:23 AM

You could try CloneZilla.


I prefer Linux. Windows 10 is just to invasive for me.


#3 daveleau

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Posted 24 February 2014 - 10:44 PM

Thanks, Alex.  I'll give that a try.  Has anyone ever tried CHKDSK /R?  Any potential drawbacks to removing the bad cluster logs for a rescan?



#4 daveleau

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Posted 01 March 2014 - 07:46 PM

Issue resolved.  On my system, I had to turn UAC completely off.  This is surprising, as I thought I would avoid this by booting to Linux.  Oddly, UAC in Windows prevented me from getting into the folder via Linux.  Very strange.  I recovered all the files, which is awesome.  Thanks!
Dave






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