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Please Help!


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#1 colts12339598

colts12339598

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Posted 23 February 2014 - 06:31 PM

my toshiba satellite (window 7, i7 processor) is running extremely slow. it'll take me a day to open any task. i brought in in to office depot and they said i had some kinda malware (and for $150 they'd get rid of it) i have Norton AntiVirus and ive run ccleaner and malwarebytes but its still the same. im hoping someone can help me find out whats wrong with my computer. im going through my processes at the moment and im not exactly familiar with any of these

 

chrome.exe 

chrome.exe

csrss.exe

csrss.exe

ctfmon.exe *32

dllhost.exe

escont.exe *32

esServices.exe *32

explorer.exe

Isass.exe

Ism.exe

services.exe

smss.exe

svchost.exe

svchost.exe

svchost.exe

svchost.exe

svchost.exe

svchost.exe

svchost.exe

svchost.exe

System

System Idle Process

taskmgr.exe

wininit.exe

winlogon.exe

 


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#2 noknojon

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Posted 23 February 2014 - 07:50 PM

Those are normal operating processes that you have listed and nothing else -

 

Please download these programs to desktop and run them

 

First -

Download Screen317 Security Check and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If any security program requests permission to access the Internet, allow it to do so.

 

 

Next -

Please download MiniToolBox to desktop to run it.
Checkmark following boxes:

* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)

 

 

Next -

Please download and run RKill by Grinler. A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.

At worst the tool will run for about 2 minutes

Please post the log back here

 

Now -

* Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are also saved in the C:\AdwCleaner folder which was created when running the tool.

 

 

Now -

Update your Malwarebytes Anti-Malware and run a Full Scan.

When completed a log will open, please copy and paste that back here.

 

 

Next -

Clear Cache / Temp Files
Download TFC by OldTimer to your desktop
• Please double-click TFC.exe to run it.
• For Vista, Win 7 / 8 right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process.
• Once it's finished it may reboot your machine.
• If it does not, please manually reboot the machine yourself to ensure a complete clean.

 

 

With your logs, please update how your computer is running.......






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