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CD/DVD drive not reading discs

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#1 SameerPrehistorica


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Posted 23 February 2014 - 07:57 AM

CD/DVD drive not reading any discs.Recently, i am having this new problem. The drive name is HL-DT-ST DVDRAM GH24NS95 ATA.

If i click the DVD drive symbol,it says insert disc like there is no disc inside the CPU but there is..

The problem didn't get solved using Microsoft Fix it tool.I also uninstalled the drive and restarted PC,that didn't worked as well.

Mostly the solution for this problem i noted in multiple sites is - Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318}.
and to delete the "UpperFilters" or "LowerFilters".

I don't have "UpperFilters" or "LowerFilters". My drive is new so there can't be problem with the Drive.What else can be the problem ?


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#2 Guest_anon32028_*


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Posted 24 February 2014 - 12:06 AM

This happened to me a few years ago.  In your post you said, "I also uninstalled the drive and restarted PC,that didn't worked as well".  You didn't say if you reinstalled the software.  If you didn't, reinstall the software and try it again.  If that doesn't work, try this -- it worked for me.  Go into the device Manager in the control panel, and delete the CD/DVD drive, and reboot.  They system should then see the "new" device and then "install" it.  Like I said, this was a few years ago, and on WIN7.

#3 Platypus


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Posted 24 February 2014 - 02:51 AM

My drive is new so there can't be problem with the Drive.


Of course there could be a problem with the drive. The first step should be to determine whether the drive can actually read discs. The best way to prove this is to see if it can boot from bootable media, such as a Windows install disc or a Linux Live disc. A CD will test the CD reading capability, a DVD will test the DVD part. If the drive cannot read discs to boot from, then it's a waste of time looking any further in Windows etc.


If the drive can't read discs to boot from, the most likely causes are laser failure (replace the drive), a dirty laser lens (clean the lens) or a bad SATA cable or connection (check the connections and/or try another SATA cable).

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