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IE 10 fails installation on Win 7 (32 bit)


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#1 rbailey64

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Posted 22 February 2014 - 09:27 PM

Hey guys!

I've tried numerous times to install IE 10 but it fails at the end each time. 

Appears to be a corrupt system file.

Can someone help figure out how to resolve please?

I have a Dell XPS running Win 7 Pro (32 bit). No other issues like virus or malware.

 

sfc /scannow finds this:

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 99% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
 
C:\Windows\system32>
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-02-22 12:12
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f) CSI Payload File Corrupt 0x00000000 wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5
(f) CSI Corrupt Component Keyform 0x00000000 identity x86_microsoft-windows-n..untimeapi.resources_31bf3856ad364e35_6.1.7600.16385_en-u3_9014d512016a6884 identity and keyform do not match; keyform is wrong.
 
Summary:
Seconds executed: 216
 Found 2 errors
  CSI Corrupt Component Keyform Total count: 1
  CSI Payload File Corrupt Total count: 1
 

Thanks!

Attached Files

  • Attached File  CBS.zip   80.17KB   0 downloads


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#2 cryptodan

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Posted 22 February 2014 - 09:47 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 rbailey64

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Posted 22 February 2014 - 10:47 PM

Hi CryptoDan,

 

See attached please.

 

Thanks!

Attached Files



#4 Sneakycyber

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Posted 23 February 2014 - 01:30 AM

Your Microsoft office 2007 sp3 install error can be fixed by applying this Hotfix Your sfc scan showed some corruption in the component store wich can cause issues with updates. Please run Microsofts System Update Rediness Tool you can either save the download or run it directly from the link. Next run Windows update again and let us know the results. 


Chad Mockensturm 
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#5 rbailey64

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Posted 23 February 2014 - 03:38 AM

Hi SneakyCyber,

 

I installed and ran the Sys Update Readiness Tool successfully.

But when I tried the IE 10 update afterwards it failed again. It gave the 9C59 code when it failed. 

 

Any other ways to fix the component store corruption?

 

Thanks!



#6 Sneakycyber

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Posted 25 February 2014 - 02:10 AM

Try manually downloading and installing from http://www.microsoft.com/en-us/download/internet-explorer-10-details.aspx . Save the update to your desktop then run it.
Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +

#7 rbailey64

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Posted 25 February 2014 - 03:22 PM

No luck. It fails the installation and points me to link for further troubleshooting. It doesn't provide any other details.



#8 cryptodan

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Posted 25 February 2014 - 06:52 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Can you rerun minitoolbox and just list the last 10 error events.

#9 rbailey64

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Posted 25 February 2014 - 07:50 PM

http://speccy.piriform.com/results/UZiQ4QvAXEcqm7o3s0lo2pk

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by RichieB (administrator) on 25-02-2014 at 14:48:57
Running from "C:\Users\RichieB\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/24/2014 10:48:32 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
 
Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (02/24/2014 10:47:08 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
 
 
System errors:
=============
Error: (02/25/2014 03:02:17 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7.
 
Error: (02/24/2014 02:52:01 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a171\??\Volume{0e374575-9bd1-11e3-aa0d-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{49932D5C-67D8-4390-8C24-A28095D4DE54}
 
Error: (02/24/2014 02:51:09 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a171\??\Volume{0e374575-9bd1-11e3-aa0d-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{5E304B8F-DF87-4C2A-B06B-06F53598C7C1}
 
Error: (02/24/2014 02:50:57 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a171\??\Volume{0e374575-9bd1-11e3-aa0d-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{950E4068-CEC4-4E76-88A8-BDC54477EC51}
 
Error: (02/24/2014 02:50:40 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a171\??\Volume{0e374575-9bd1-11e3-aa0d-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{9A35741F-1310-4BE7-9E88-95E163BC3541}
 
Error: (02/24/2014 10:47:24 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (02/24/2014 10:47:24 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (02/24/2014 10:47:24 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (02/24/2014 10:47:24 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (02/24/2014 10:47:24 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
 
**** End of log ****


#10 cryptodan

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Posted 25 February 2014 - 07:58 PM

Which version have you downloaded, because the x86 version is the one you need.

http://download.microsoft.com/download/8/A/C/8AC7C482-BC74-492E-B978-7ED04900CEDE/IE10-Windows6.1-x86-en-us.exe

That should be the one you need.

#11 rbailey64

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Posted 26 February 2014 - 03:14 PM

Yep, that's the one. Tried it several times with the same result.



#12 Sneakycyber

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Posted 27 February 2014 - 02:25 AM

Did you install the Hotfix from Post 4?


Chad Mockensturm 
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#13 rbailey64

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Posted 27 February 2014 - 01:09 PM

Yep. That had fixed the Office issue. No problems there.

Am going to reinstall Windows in the hopes of trying to fix the system file corruption issue which I think is the cause of the issue.

Wish me luck.

Thanks.



#14 hamluis

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Posted 27 February 2014 - 04:10 PM

I'd run a hard drive diagnostic...before attempting any Windows reinstall where file corruption appears to be an issue.

 

Louis






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