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12 replies to this topic

#1 swens

swens

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Posted 22 February 2014 - 05:33 PM

I've run malware bytes scan and avast virus scan with no results or threats found.  I am running ie11, latest update and have tried this with and without my scanners active.  I click on a pic in pinterest and the screen does nothing until I hit the refresh icon then it loads.  It does this with virtually every pic from the main screen.  I don't think I have a virus or malware and since this seems to be an internet or website problem, I thought I'd start here.  Please, can you give me some advice on what steps I should take to determine what is causing this.  I don't seem to be having any problems on other websites although it does take a long time to upload photos to facebook, don't know why.

 

I'm running Windows 7 Home Premium, SP1

 

I will await your response.

 

Thanks!

 

Swens



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#2 cryptodan

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Posted 22 February 2014 - 07:11 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 swens

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Posted 22 February 2014 - 08:53 PM

Thanks for responding, here is the information you requested;

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Angela (administrator) on 22-02-2014 at 19:47:41
Running from "C:\Users\Angela\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\R6WDGF9V"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

NVIDIA nForce Networking Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Angela-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.pace.com

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : gateway.pace.com
   Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
   Physical Address. . . . . . . . . : 00-26-2D-2F-19-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f53f:9354:d4cf:1005%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, February 22, 2014 7:42:28 PM
   Lease Expires . . . . . . . . . . : Sunday, February 23, 2014 7:42:27 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 234890797
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-6A-38-A1-00-26-2D-2F-19-AB
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.gateway.pace.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.pace.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2cef:cfd:3f57:fef8(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2cef:cfd:3f57:fef8%11(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  homeportal
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4000:802::1001
   173.194.115.67
   173.194.115.64
   173.194.115.73
   173.194.115.65
   173.194.115.78
   173.194.115.72
   173.194.115.70
   173.194.115.71
   173.194.115.69
   173.194.115.66
   173.194.115.68

Pinging google.com [74.125.227.169] with 32 bytes of data:
Reply from 74.125.227.169: bytes=32 time=11ms TTL=54
Reply from 74.125.227.169: bytes=32 time=10ms TTL=54

Ping statistics for 74.125.227.169:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 11ms, Average = 10ms
Server:  homeportal
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.138.253.109
   98.139.183.24
   206.190.36.45

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=48ms TTL=49
Reply from 98.138.253.109: bytes=32 time=131ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 131ms, Average = 89ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 26 2d 2f 19 ab ......NVIDIA nForce 10/100/1000 Mbps Ethernet
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254      192.168.1.7     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.7    276
      192.168.1.7  255.255.255.255         On-link       192.168.1.7    276
    192.168.1.255  255.255.255.255         On-link       192.168.1.7    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.7    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.7    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 11     58 2001::/32                On-link
 11    306 2001:0:5ef5:79fb:2cef:cfd:3f57:fef8/128
                                    On-link
 10    276 fe80::/64                On-link
 11    306 fe80::/64                On-link
 11    306 fe80::2cef:cfd:3f57:fef8/128
                                    On-link
 10    276 fe80::f53f:9354:d4cf:1005/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/22/2014 02:44:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/22/2014 02:44:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/22/2014 02:44:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/22/2014 02:44:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/21/2014 08:08:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/21/2014 08:08:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/21/2014 08:08:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/21/2014 08:08:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/21/2014 06:54:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16518, time stamp: 0x52f347b2
Faulting module name: gdiplus.dll, version: 6.1.7601.18120, time stamp: 0x515bb50a
Exception code: 0xc0000005
Fault offset: 0x00042882
Faulting process id: 0x13c0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (02/21/2014 06:46:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16518, time stamp: 0x52f347b2
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x00038e19
Faulting process id: 0x72c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

System errors:
=============
Error: (02/06/2014 08:56:34 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MACBOOKPRO-27F4
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F2D23429-C71E-400B-8437-B82424892032}.
The master browser is stopping or an election is being forced.

Error: (02/03/2014 06:00:13 AM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (02/02/2014 00:43:02 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MACBOOKPRO-27F4
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F2D23429-C71E-400B-8437-B82424892032}.
The master browser is stopping or an election is being forced.

Error: (02/02/2014 11:41:43 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MACBOOKPRO-27F4
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F2D23429-C71E-400B-8437-B82424892032}.
The master browser is stopping or an election is being forced.

Error: (01/24/2014 08:00:25 AM) (Source: Application Popup) (User: )
Description: Driver dg_ssudbus returned invalid ID for a child device (invalid character).

Error: (01/24/2014 08:00:25 AM) (Source: Application Popup) (User: )
Description: Driver dg_ssudbus returned invalid ID for a child device (invalid character).

Error: (01/24/2014 08:00:01 AM) (Source: Application Popup) (User: )
Description: Driver dg_ssudbus returned invalid ID for a child device (invalid character).

Error: (01/24/2014 08:00:01 AM) (Source: Application Popup) (User: )
Description: Driver dg_ssudbus returned invalid ID for a child device (invalid character).

Error: (01/24/2014 07:59:59 AM) (Source: Application Popup) (User: )
Description: Driver dg_ssudbus returned invalid ID for a child device (invalid character).

Error: (01/24/2014 07:59:59 AM) (Source: Application Popup) (User: )
Description: Driver dg_ssudbus returned invalid ID for a child device (invalid character).

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.7.0.2090)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.70)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Advertising Center (Version: 0.0.0.2)
AudibleManager (Version: 1995586798.48.56.40570090)
avast! Free Antivirus (Version: 9.0.2013)
Bejeweled 2 Deluxe (Version: 2.2.0.82)
Blackhawk Striker 2 (Version: 2.2.0.82)
Bob the Builder Can-Do-Zoo (Version: 2.2.0.82)
Build-a-lot 2 (Version: 2.2.0.82)
Catalina Savings Printer (Version: 1.0.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Companion Plugin (Version: 1.24.151.151)
Coupon Printer for Windows (Version: 5.0.0.2)
CyberLink PowerDVD 9 (Version: 9.0.2610.50)
eMachines Game Console
eMachines Games (Version: 1.0.0.80)
eMachines Recovery Management (Version: 4.05.3007)
eMachines Registration (Version: 1.02.3006)
eMachines ScreenSaver (Version: 1.1.0812)
eMachines Updater (Version: 1.02.3001)
Escape Rosecliff Island (Version: 2.2.0.82)
Faerie Solitaire (Version: 2.2.0.82)
Hotkey Utility (Version: 2.05.3003)
Identity Card (Version: 1.00.3003)
ImagXpress (Version: 7.0.74.0)
Java 7 Update 21 (Version: 7.0.210)
Jewel Quest Solitaire 3 (Version: 2.2.0.82)
Lexmark Z2400 Series
LSI PCI-SV92EX Soft Modem (Version: 2.2.95)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.8.130.10)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Mouse and Keyboard Center (Version: 2.0.162.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2008 Browser (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Common Files (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Database Engine Services (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Database Engine Shared (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Native Client (Version: 10.3.5500.0)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.3.5500.0)
Microsoft SQL Server VSS Writer (Version: 10.3.5500.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Monopoly (Version: 2.2.0.82)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - Lost in Los Angeles (Version: 2.2.0.82)
Nero 9 Essentials
Nero ControlCenter (Version: 9.0.0.1)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DiscSpeed Help (Version: 5.4.4.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero DriveSpeed Help (Version: 4.4.4.100)
Nero Express Help (Version: 9.6.2.101)
Nero InfoTool (Version: 6.4.12.100)
Nero InfoTool Help (Version: 6.4.4.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
Nero StartSmart (Version: 9.4.37.100)
Nero StartSmart Help (Version: 9.4.27.100)
Nero StartSmart OEM (Version: 9.15.0.100)
NeroExpress (Version: 9.4.33.100)
neroxml (Version: 1.0.0)
NVIDIA Control Panel 307.83 (Version: 307.83)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7316)
NVIDIA Graphics Driver 307.83 (Version: 307.83)
NVIDIA Install Application (Version: 2.1002.109.706)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
Penguins! (Version: 2.2.0.82)
Plants vs. Zombies (Version: 2.2.0.82)
Polar Bowler (Version: 2.2.0.82)
Polar Golfer (Version: 2.2.0.82)
PVSonyDll (Version: 1.00.0001)
Realtek High Definition Audio Driver (Version: 6.0.1.6045)
Scrabble Plus (Version: 2.2.0.82)
Service Pack 3 for SQL Server 2008 (KB2546951) (Version: 10.3.5500.0)
Sql Server Customer Experience Improvement Program (Version: 10.3.5500.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Virtual Families (Version: 2.2.0.82)
Virtual Villagers - A New Home (Version: 2.2.0.82)
Welcome Center (Version: 1.00.3013)
Yahtzee (Version: 2.2.0.82)
Zuma Deluxe (Version: 2.2.0.82)

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 3839.37 MB
Available physical RAM: 2067.02 MB
Total Pagefile: 7676.91 MB
Available Pagefile: 5769.18 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.77 MB

========================= Partitions: =====================================

1 Drive c: (eMachines) (Fixed) (Total:447.66 GB) (Free:342.38 GB) NTFS
5 Drive g: (TOSHIBA EXT) (Fixed) (Total:2794.52 GB) (Free:2207.28 GB) NTFS

========================= Users: ========================================

User accounts for \\ANGELA-PC

Administrator            Angela                   Guest                   
UpdatusUser             

**** End of log ****



#4 cryptodan

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Posted 22 February 2014 - 09:39 PM

Clear your internet cache, and try to access the pictures again also try using Firefox and Chrome and see if your issues are not present in those browsers.

#5 chrisd87

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Posted 22 February 2014 - 09:51 PM

you make him do all of that work and just tell him to clear his cache...

 

Also, please change your dns servers to OpenDns. Primary is 208.67.222.222 & Secondary is 208.67.220.220.

 

Here's how you do it.

 

 1. Open the Control Panel.

2. Open up Network and Internet and go to the Network and Sharing Center.3.16395d1379266393t-dns-addressing-how-cha Click on Change adapter settings on the left hand panel.4.16396d1379266393t-dns-addressing-how-cha This will bring up a list of adapters present on your computer. Most people will have a Local Area Connection while laptop users will add a Wireless Network Connection and possibly a Bluetooth Network Connection...go ahead and right click on Local Area Connection and click on Properties.
NOTE: These steps do not change if you are modifying the Wireless Network Connection instead

16397d1379266393t-dns-addressing-how-cha

5. If prompted by UAC, click on Yes.

6. Highlight Internet Protocol Version 4 (TCP/IPv4) and click on properties.

16398d1379266393t-dns-addressing-how-cha

7. In the properties window you will see a few radio boxes with both of them saying Obtain an IP/DNS Address Automatically....we will leave the IP address alone and will change the Obtain DNS....to use the following:

In the Preferred DNS server boxes enter this sequence: 208.67.222.222

In the Alternate DNS server boxes enter this sequence: 208.67.220.220
16399d1379266393t-dns-addressing-how-cha

8. Check the validate settings upon exit (Optional) check box, click OK, and then Close to finish. (See screenshot above)

9. Windows will check your settings (if you checked the option above) and you will be finished! Now start surfing to feel the effects of a quicker and more secure browsing experience!

 

10. Profit

 

*Let us know if doing these 2 steps helped.


Edited by chrisd87, 22 February 2014 - 09:52 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#6 cryptodan

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Posted 22 February 2014 - 09:55 PM

All what work? All they did was run a simple program so I could see if there any programs running like McAfee Firewall, Norton, Comodo, and other programs that could cause issues. Trying another browser and clearing the cache are basic troubleshooting steps that would mitigate ISP and DNS Issues.

#7 chrisd87

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Posted 22 February 2014 - 10:23 PM

All of the work of having to download the program, then run it, then copy and paste the text file, I mean shew that took I know a good 5 minutes, and only a minute of you telling him to clear his cache :). Chill Crypt, it'll be ok. :hug:


Edited by chrisd87, 22 February 2014 - 10:26 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#8 swens

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Posted 23 February 2014 - 09:11 AM

Thanks for all the support.  I've completed all of the above tasks and yes, my browsing is faster however, the problem seems to be with ie11.  Same as before, when I go to the Pinterest home page and click on a pic....nothing.  When I refresh the browser then it goes to the pic.  I installed Firefox and everything works perfectly and.....it hauls ass! I would still like to have ie11 working properly but perhaps it is and I'll have to live with it.  I might add that this is a recent development and it used to work just like Firefox does but now it doesn't.  I'm pretty sure I don't have a virus but what about malware?  As I mentioned before, I have run a malware bytes scan but I'd like to know what you think?

 

Thanks!



#9 chrisd87

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Posted 23 February 2014 - 09:44 AM

It could be that Pinterest hasn't updated their website to be optimized for use with ie11. If it works fine in another browser, then you don't have malware.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#10 frankp316

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Posted 23 February 2014 - 11:17 AM

Thanks for all the support.  I've completed all of the above tasks and yes, my browsing is faster however, the problem seems to be with ie11.  Same as before, when I go to the Pinterest home page and click on a pic....nothing.  When I refresh the browser then it goes to the pic.  I installed Firefox and everything works perfectly and.....it hauls ass! I would still like to have ie11 working properly but perhaps it is and I'll have to live with it.  I might add that this is a recent development and it used to work just like Firefox does but now it doesn't.  I'm pretty sure I don't have a virus but what about malware?  As I mentioned before, I have run a malware bytes scan but I'd like to know what you think?

 

Thanks!

 

 

A lot of users have been having trouble with IE11. The recommended solution is to roll back to IE10. That seems to fix most problems.



#11 cryptodan

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Posted 23 February 2014 - 02:43 PM

Swens please revert back to using your ISP's DNS Services, and do the following now that we know its working in another browser.

Do the following:

1) Close all Internet Explorer Browsers

2) Navigate to Control Panel

3) Go to Internet Options

4) Go to the Advanced Tab

5) Click on the Reset Button

6) Open up Internet Explorer and See if you can do Pinterest again.

If the above works greats.

However, if it does not then I need to ask if you have any special add-on's enabled for Internet Explorer such as popup blockers, script blockers, and other things. These can have detrimental impacts with Internet Browsing.

To be blaming Internet Explorer for this issue is highly absurd and wrong. I just tried Pinterest in my Windows 7 Ultimate using Internet Explorer 11 and it loads great and functions well.

pinterest_in_windows7_ie11.png

#12 swens

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Posted 27 February 2014 - 04:25 PM

Sorry it took so long to get back.  I've completed the above tasks and everything seems to running fine.  Pinterest is working with ie11 as it does using Firefox so that's good.  I think I like Firefox a little better so I'll keep comparing and make a decision which one will be my primary browser in the future.  Thanks for all your help.



#13 cryptodan

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Posted 28 February 2014 - 07:13 PM

You can use IE if you want and keep Firefox as a back up plan in case IE stops working again.




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