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mal ware

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#1 john landale

john landale

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Posted 22 February 2014 - 09:48 AM

Hi, I am John Landale and I am going mad trying to get rid of the Mysearchdial search engine. It is driving me crazy. It has infected my firefox search engine and I can not get rid of it. It also infected my google search engine but  I managed to get rid of that by clicking on different parts of the bar until I found how to do it. I have had no luck at all with Firefox. I do hope some one can help me.
Thank You John Landale

Edit: Moved topic from Introductions to the more appropriate forum.~ Animal

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Posted 01 March 2014 - 01:39 PM

Hi John


Welcome to BC!


Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.

Click on the Scan button.

  • AdwCleaner will begin...be patient as the scan may take some time to complete.

After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.

After reviewing the log, click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.

Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.

  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

Close all open programs and shut down any protection/security software to avoid potential conflicts.
If you do not know how to do this you can find out >here< or >here<
3. Double-click on
 JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.

  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.

  • Copy and paste the contents of JRT.txt in your next reply.



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