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Can not download anything from anywhere


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25 replies to this topic

#1 tracywest

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Posted 22 February 2014 - 08:14 AM

I am unable to down load files of any type. I get Anti-virus software failed unexpectedly while scanning this file. 

I have scanned with Malware bites, both in Safe Mode and Clean boot. I have a Vista Dell Computer.

Thank you for any help


Edited by hamluis, 22 February 2014 - 10:29 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 dls62

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Posted 22 February 2014 - 08:27 AM

Click the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_47..

In the Search box, type command prompt.

In the list of results, right-click Command Prompt, and then click Run as administrator. 18abb370-ac1e-4b6b-b663-e028a75bf05b_41. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

 

Type the following command and press Enter:

 

regsvr32 urlmon.dll

 

Close the command prompt and retry a download.



#3 tracywest

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Posted 22 February 2014 - 09:07 AM

Thank you. Tried that fix but having the same problem. 



#4 dls62

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Posted 22 February 2014 - 09:27 AM

This is possibly the effect of a malware infection, so we need get this post moved to a more appropriate forum where you can get some assistance with that.

 

Do you have access to another computer where you can download files to a flash drive?


Edited by dls62, 22 February 2014 - 09:29 AM.


#5 tracywest

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Posted 22 February 2014 - 10:12 AM

Yes

#6 dc3

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Posted 22 February 2014 - 03:49 PM

What antivirus are you running?
 
 
Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
Please note, the following instructions are for setting Malwarbytes so that it can be run in Chameleon Mode

 

a. Please open Malwarebytes' Anti-Malware.
 
b. Click on More Tools, then open click on Chameleon.
 
c. An image like the one below will appear on your screen. Follow the instructions to get Malwarebytes Anti-Malware running.
 
Chameleon_zpsfd335ac6.png
 

2)  When the installation has finished, make sure you leave both of these checked:
 
    Update Malwarebytes' Anti-Malware
 
    Launch Malwarebytes' Anti-Malware
 
Then click on Finish.
 
3)  MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. 
 
4)  Click on perform Quick Scan, then click on the Scan button.
 
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
 
5)  The scan will now begin, this may take some time to complete so please be patient.
 
6)  When the scan is finished click on Show Results to display all objects found.
 
7)  Click OK to close the message box and continue with the removal process.
 
8)  Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
 
Make sure that every item shown in the results has a check mark in the box next to it, then click on Remove Selected.
 
9)  When removal is completed, a log will open in Notepad.
 
This log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of the log in your next post, then exit MBAM.
 
Important:  If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
 
Please copy the Malwarebytes log and paste it in your next post.
 
To locate this file right click on the Start orb and choose Open Windows Explorer, then click on C: drive.
 
When the C: drive opens click on the following:  ProgramData, Malwarebytes, Malwarebytes' Anti-Malware, Logs.  
 
If there is more than one log, choose the log with the date that you ran scan that I requested.
 
 
If there are a large number of items found you can go into Settings and click on Scanner Settings to change the setting in Action for potentially unwanted programs (PUP) to Show in results list and check for removal.
 
Malwarebytessettings_zpsb9b50638.png

Edited by dc3, 22 February 2014 - 03:51 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 tracywest

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Posted 25 February 2014 - 09:31 AM

malwarebytes log:

 

Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.02.25.05
 
Windows Vista Service Pack 2 x86 CDFS
Internet Explorer 9.0.8112.16421
Mom :: MOM-LAPTOP [administrator]
 
Protection: Enabled
 
2/25/2014 7:58:37 AM
mbam-log-2014-02-25 (07-58-37).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 309823
Time elapsed: 26 minute(s), 20 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
Nothing found


#8 dc3

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Posted 25 February 2014 - 11:35 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 tracywest

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Posted 25 February 2014 - 12:02 PM

http://speccy.piriform.com/results/RmqbHslo7JR00JURn0WYdy7

 

Here is the Speccy file.



#10 tracywest

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Posted 25 February 2014 - 12:12 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Mom (administrator) on 25-02-2014 at 11:10:53
Running from "F:\"
Microsoft® Windows Vista™ Home Basic  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/25/2014 11:00:57 AM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4
 
Error: (02/25/2014 08:49:10 AM) (Source: Application Hang) (User: )
Description: The program IntuitSyncManager.exe version 6.3.24.4023 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 870
Start Time: 01cf32282004512b
Termination Time: 290
 
Error: (02/25/2014 06:50:46 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (02/25/2014 06:50:46 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (02/25/2014 06:50:46 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (02/25/2014 06:47:53 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (02/25/2014 06:47:53 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (02/24/2014 08:24:18 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {695a822f-17ec-450b-9962-b0d7d198da4b}
 
Error: (02/24/2014 08:23:59 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {695a822f-17ec-450b-9962-b0d7d198da4b}
 
Error: (02/24/2014 06:48:00 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
 
System errors:
=============
Error: (02/25/2014 06:45:34 AM) (Source: LSM) (User: )
Description: Terminal Service start failed. The relevant status code was The configuration data for this product is corrupt. Contact your support personnel.
.
 
Error: (02/25/2014 06:45:31 AM) (Source: Service Control Manager) (User: )
Description: SharedAccess
 
Error: (02/25/2014 06:44:52 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058
 
Error: (02/25/2014 06:44:29 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (02/25/2014 06:43:33 AM) (Source: Schannel) (User: )
Description: The SSL server specified certificate's chain could not be retrieved:
 
   Failure Status: 0x5
   Flags: 0x0
 
 The attached data contains the certificate.
 
Error: (02/24/2014 06:44:24 AM) (Source: LSM) (User: )
Description: Terminal Service start failed. The relevant status code was The configuration data for this product is corrupt. Contact your support personnel.
.
 
Error: (02/24/2014 06:44:04 AM) (Source: Service Control Manager) (User: )
Description: SharedAccess
 
Error: (02/24/2014 06:43:30 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058
 
Error: (02/24/2014 06:43:04 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (02/24/2014 06:42:07 AM) (Source: Schannel) (User: )
Description: The SSL server specified certificate's chain could not be retrieved:
 
   Failure Status: 0x5
   Flags: 0x0
 
 The attached data contains the certificate.
 
 
Microsoft Office Sessions:
=========================
Error: (06/16/2010 04:47:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 12823 seconds with 6000 seconds of active time.  This session ended with a crash.
 
Error: (03/12/2010 05:08:16 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 6181 seconds with 960 seconds of active time.  This session ended with a crash.
 
Error: (03/09/2010 10:27:33 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 4 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (02/25/2010 06:37:29 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 1374 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (02/18/2010 03:20:02 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 18 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (02/18/2010 03:19:20 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 1027 seconds with 180 seconds of active time.  This session ended with a crash.
 
Error: (10/27/2009 03:57:42 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6504.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 163 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/14/2009 01:12:35 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (09/14/2009 08:27:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6500.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 34 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/07/2009 10:06:38 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 14 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-02-25 09:39:02.364
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\kltdi.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 09:39:00.656
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\kltdi.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 09:38:59.160
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\kltdi.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 09:38:58.259
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\kltdi.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 09:38:57.402
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\kltdi.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 09:38:56.585
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\kltdi.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 08:30:25.003
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\klim6.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 08:30:23.929
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\klim6.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 08:30:23.123
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\klim6.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-02-25 08:30:22.160
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\klim6.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 7.1.8)
6500_E709_eDocs (Version: 1.00.0000)
6500_E709_Help (Version: 1.00.0000)
6500_E709n (Version: 50.0.165.000)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Adobe AIR (Version: 4.0.0.1390)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.44)
Adobe Flash Player 12 Plugin (Version: 12.0.0.44)
Advanced Audio FX Engine
Advanced Video FX Engine
AI RoboForm (All Users)
Amazon Add to Wish List IE Extension 1.1 (Version: 1.1)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Avanquest update (Version: 1.31)
azzCardfile 4.1
Bonjour (Version: 3.0.0.10)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 120.0.194.000)
Coupon Printer for Windows (Version: 5.0.0.2)
D3DX10 (Version: 15.4.2368.0902)
Dell Resource CD (Version: 1.00.0000)
Dell Support Center (Version: 2.1.08060)
Dell Touchpad (Version: 7.1.103.4)
Dell Webcam Center
Dell Webcam Manager
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 120.0.194.000)
Digital Video Management System (Version: 3.10.114)
DocMgr (Version: 120.0.000.000)
DocProc (Version: 12.0.0.0)
Dropbox (Version: 2.0.22)
Epson Event Manager (Version: 2.30.01)
EPSON WorkForce 600 Series Printer Uninstall
ExtractNow
Fax (Version: 120.0.194.000)
FileASSASSIN (Version: 1.06)
Garmin USB Drivers (Version: 2.3.0.0)
Garmin WebUpdater (Version: 2.4.2)
getPlus® for Adobe (Version: 1.5.2.35)
GoodSync (Version: 8.4.3.3)
Google Chrome (Version: 33.0.1750.117)
Google Drive (Version: 1.14.6059.644)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.5)
GPBaseService2 (Version: 120.0.194.000)
HijackThis 2.0.2 (Version: 2.0.2)
HP Customer Participation Program 12.0 (Version: 12.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 12.0 (Version: 12.0)
HP Officejet 6500 E709 Series (Version: 12.0)
HP Officejet 6700 Basic Device Software (Version: 28.0.1315.0)
HP Officejet 6700 Help (Version: 140.0.2.2)
HP Photo Creations (Version: 1.0.0.9572)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 12.0 (Version: 12.0)
HP Update (Version: 5.005.000.002)
HP_Network_UserGuide (Version: 1.00.0000)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 120.0.194.000)
I.R.I.S. OCR (Version: 12.3.4.0)
iHome Keyboard & Mouse Driver (Version: 5.3)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes (Version: 11.1.3.8)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaspersky Anti-Virus (Version: 14.0.0.4651)
Laptop Integrated Webcam Driver (1.04.01.1011)  
Live! Cam Avatar Creator (Version: 4.6.0817.1)
Live! Cam Avatar v1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Malwarebytes Secure Backup (Version: 5.9.1.4720)
Marine POI Database Recovery
MarketResearch (Version: 120.0.226.000)
MediaDirect (Version: 3.5)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access 2003 Runtime (Version: 11.0.8173.0)
Microsoft Office Basic Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher 2003 (Version: 11.0.8173.0)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (NR2007) (Version: 9.4.5000.00)
Microsoft SQL Server 2005 Express Edition (SHAKENSOFT) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Mobile Broadband Drivers (Version: 2.01.07.10)
Mobile PhoneTools (Version: 3.55)
Modem Diagnostic Tool (Version: 1.0.20.0)
MS My Kitchen Stationery for Outlook 98 (Remove only)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MyPointOS (Version: 1.0.8)
Neat ADF Scanner Driver (Version: 2.7.0.29)
Neat Mobile Scanner (Silver) Driver (Version: 2.7.0.29)
Neat Mobile Scanner 2008 Driver (Version: 2.7.0.29)
Neat Mobile Scanner Driver (Version: 2.0.0.100)
NeatScan To Office (Version: 1.0.1.200)
NeatWorks (Version: 4.6.2.152)
NeatWorks Core Files (Version: 4.6.2.152)
Network (Version: 120.0.194.000)
Notepad++ version 6.1.2 (Version: 6.1.2)
OCR Software by I.R.I.S. 12.0 (Version: 12.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OutlookAddinSetup (Version: 1.0.0)
Panda ActiveScan 2.0 (Version: 01.03.04.0001)
PANTECH USB Modem V2 (Version: 1.2.4151.1109)
PC Pitstop DiskMD 3
PC Pitstop Driver Alert 1.0.0.13 (Version: 1.0.0.13)
PC Pitstop Driver Alert2 2.0.0.0 (Version: 2.0.0.0)
PointOS Professional (Version: 5.42)
ProductContext (Version: 50.0.165.000)
QIF to IIF Converter (Version: 5.85)
QuickBooks (Version: 21.0.4013.904)
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QuickSet (Version: 8.2.17)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.3)
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RealPlayer (Version: 16.0.3)
RealUpgrade 1.1 (Version: 1.1.0)
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.550.0)
Scan (Version: 12.0.0.0)
Seagate Manager Installer (Version: 2.01.0109)
Segoe UI (Version: 15.4.2271.0615)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 120.0.194.000)
Speccy (Version: 1.25)
Status (Version: 120.0.194.000)
SupportSoft Assisted Service (Version: 15)
TightVNC (Version: 2.7.10.0)
Toolbox (Version: 120.0.194.000)
TrayApp (Version: 120.0.194.000)
U.S. Cellular Broadband Connect (Version: 1.09)
Unity Web Player (Version: )
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
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Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
WebReg (Version: 120.0.194.000)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live OneCare safety scanner (Version: 1.0.0.0)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma's Revenge!
 
========================= Memory info: ===================================
 
Percentage of memory in use: 66%
Total physical RAM: 2037.31 MB
Available physical RAM: 673.66 MB
Total Pagefile: 4315.82 MB
Available Pagefile: 2039.23 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.4 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:99.48 GB) (Free:8.35 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:9.77 GB) (Free:5.14 GB) NTFS
3 Drive e: (Malwarebytes) (CDROM) (Total:0.02 GB) (Free:0 GB) CDFS
4 Drive f: (USB DISK) (Removable) (Total:3.73 GB) (Free:3.72 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\MOM-LAPTOP
 
Administrator            ASPNET                   Guest                    
Mom                      New                      QBDataServiceUser18      
QBDataServiceUser21      
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#11 dc3

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Posted 25 February 2014 - 12:36 PM

There seems to be a problem with one of the files in Kaspersky.

 

Please download Avast, but don't install it yet.

 

After you have downloaded Avast go off line and disable Kaspersky.

 

Now install Avast, restart your computer and see if you can now download successfully,


Edited by dc3, 25 February 2014 - 12:37 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 tracywest

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Posted 25 February 2014 - 12:52 PM

Results of screen317's Security Check version 0.99.79  

 Windows Vista Service Pack 2 x86 (UAC is enabled)  
 Internet Explorer 9  
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
Kaspersky Anti-Virus   
 Antivirus up to date!  (On Access scanning disabled!) 
`````````Anti-malware/Other Utilities Check:````````` 
 Out of date HijackThis  installed! 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 HijackThis 2.0.2    
 Java 7 Update 51  
 Java™ SE Runtime Environment 6 
 Adobe Flash Player 12.0.0.44  
 Google Chrome 32.0.1700.107  
 Google Chrome 33.0.1750.117  
 Google Chrome plugins...  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 Malwarebytes Secure Backup SAgent.Service.exe   
 Malwarebytes Secure Backup mbsbscan.exe   
 Malwarebytes Secure Backup SMessaging.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 3 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log`````````````````````` 


#13 dc3

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Posted 25 February 2014 - 01:24 PM

You need to have at least 15% free space on a hdd the size of yours, you only have 8%.  You need to free up another 7GB of space.  You hdd is so full the this will effect the read and write times on this hdd and can cause system instability.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 tracywest

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Posted 04 March 2014 - 11:55 AM

I have freed up a lot more space on my system. I have turned off Kaspersky and still can not download anything.



#15 dc3

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Posted 04 March 2014 - 02:29 PM

Please run the Speccy again.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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