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Hello And SoS


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#1 GoodMorningJ

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Posted 22 February 2014 - 07:39 AM

First off I'd Like to say Hello, I'm the new guy so I'll be thanking you profuselly for imparting your knowlege in the future.  I have quite a few questions so bare with me.

 

With that aside,

 

I believe my windows system may have been compromised.  It keeps shutting down by itself.  I've restored it to factory settings but even that was interupted and i'm not intirely sure that was actually successful.  At least i stopped all the unesscesary processes from bogging down my cpu processors, but the remote shutdown issue is still very apparent.  i also believe that my settings have been tampered with,  some files claim that i am not the adminstrator, i can't find thse now though.  they are hidden.  

 

When the attacks start my pointer tends to move towards the upper left of my screen where a black box, looks like command prompt (it doesn't ever fully load up so i can't tell), is they box quickly closes out and then the cpu shuts off.   and it then refuses to reboot.  shutting down multiple times during startup and sometimes blue screens to crash/ dump but that never actually does anything to the file on my computer so i'm not actually sure what that'ss about.

 

 your thoughts?



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#2 cryptodan

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Posted 22 February 2014 - 08:17 AM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 GoodMorningJ

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Posted 22 February 2014 - 08:46 AM

Why do you need my Wireless/LAN Info?



#4 cryptodan

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Posted 22 February 2014 - 08:48 AM

Please perform the steps outlined above to better assist us in troubleshooting your issue omission of any information will delay possible fix action.

#5 GoodMorningJ

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Posted 22 February 2014 - 09:19 AM

this will be deleted shortly

 

Attached Files



#6 cryptodan

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Posted 22 February 2014 - 09:21 AM

deleting of logs may make the process longer and it will prevent another set eyes of looking at it. Please retain all logs in the post. Next perform your speccy.

#7 GoodMorningJ

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Posted 22 February 2014 - 09:42 AM

http://speccy.piriform.com/results/awa5x4WykJwUjzBpsEkg7UQ



#8 cryptodan

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Posted 22 February 2014 - 10:08 AM

Your CPU is incredibly hot, and it is just 3 degrees shy of being able to boil water. Your issues are caused by over heating and that is why you are having random system issues.,

#9 GoodMorningJ

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Posted 23 February 2014 - 07:19 AM

yea i see wut you mean.  is there anything i can do?  



#10 bludshot

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Posted 23 February 2014 - 07:46 AM

Vaccuum the computer, see if the cpu heatsink is caked in dust or something. Also see if the fan is spinning properly


Edited by bludshot, 23 February 2014 - 07:46 AM.


#11 hamluis

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Posted 23 February 2014 - 10:43 AM

Vaccuum the computer, see if the cpu heatsink is caked in dust or something. Also see if the fan is spinning properly

 

Do NOT use a vacuum on your computer.

 

http://www.wikihow.com/Clean-the-Inside-of-a-Computer

 

http://www.howtogeek.com/57870/ask-how-to-geek-why-you-should-never-vacuum-your-pc-converting-books-for-the-kindle-and-controlling-multiple-computers-with-one-keyboard/

 

Louis



#12 Chris Cosgrove

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Posted 23 February 2014 - 05:32 PM

In addition to what has been said above, and in view of the very high temperature this CPU is trying to operate at, there may also be a problem with the thermal bonding between the CPU and the heatsink or heat pipe, depending on the design of the computer. Unhappily, this is usually not that easy to fix on a laptop. If there is any suggestion of slackness in the mounting screws, the thermal paste is going to need to be replaced as well.

If you feel up to doing this yourself, there are some very good videos on YouTube on how to take laptops to pieces, and if you don't feel confident, then it is a repair shop job.

If cleaning it out does not markedly reduce the temperatures it is running at, you are going to have to consider this.

Other areas to consider are how do you use it much of the time ? On a desk or table; on your knee; on a soft surface ? If the answer is either of the latter two you might want to consider getting a cooling tray to run it on.

Chris Cosgrove

#13 GoodMorningJ

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Posted 24 February 2014 - 04:51 AM

thanks I'll actually try replacincing the paste regardless.  even if i mess up.  i'd b assured that thats not the problem.



#14 hamluis

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Posted 24 February 2014 - 09:58 AM

Google Links That May Be Useful

 

Louis



#15 bludshot

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Posted 01 March 2014 - 07:22 AM

Do NOT use a vacuum on your computer.

 

Wow, not arguing with that advice, but, I've been vacuuming computers for years :D   I use a BEAM vacuum, it's like a central home vacuum. It's a rubber tube with a metal end on it, I just touch the metal end to stuff in the room like metal shelves, or other stuff to ground it (never once has a shock gone from it, I just do that for sensible paranoid reasons) and then after that I'll touch it to the sides of the metal computer case a bunch before vacuuming stuff like the heatsink or fan grills or bottom of the case.

 

I guess I get away with it for 2 reasons, maybe because it's a central vac it's grounded or something ? (i have no idea), but mainly, because I ground myself, my tools, my hands, the vacuum cleaner, a million times like I have OCD during any work on the inside of a computer. So it doesn't have a chance to zap any of my stuff. I'm going to keep vacuuming my computers (only happens about once a year) because I know what I'm doing and it works for me. But, yeah, considering the issues, people should follow Louis's advice then. Maybe regular non-central vacuums shock the crap out of computers, I've never used one so I never considered it.






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