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Questions about a virus I may have


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#1 EffectiveBones484

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Posted 21 February 2014 - 06:26 PM

Okay, so, on Monday night, I downloaded a freeware application and when I opened it, Webroot came up with saying "Win32.Bumat.Gen".  Webroot couldn't delete it, so I immediately looked for solutions online.  I followed the instructions from http://malwaretips.com/blogs/trojan-win32-bumat-rts-removal/ and did everything through step 7 until I realized I wasn't in Safe Mode.  I run Windows 8, and I hear it can be a pain to get into safe mode in Windows 8.  I just shut down the computer immediately after that.

Anyway, just a couple days ago, I had a professional virus remover guy come over.  He ran ComboFix, and a couple other things.  ComboFix deleted a bunch of stuff in my Mom's user account (It's a shared computer).  I have not noticed any symptoms of a virus.  My computer is working exactly as it used to.  I am just a little worried because of the Webroot warning.  Is there any way I can be triple-certain that I don't have any malware on here?

 

Thanks,

EffectiveBones484


Edited by EffectiveBones484, 21 February 2014 - 07:37 PM.


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#2 quietman7

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Posted 21 February 2014 - 07:44 PM

Since Combofix was run due to malware infection, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed. A log should have been created and saved to the root directory, usually C:\ComboFix.txt.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
-- ComboFix logs are not permitted in this forum.

Doing this will also allow for a more comprehensive look at your system.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#3 EffectiveBones484

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Posted 21 February 2014 - 08:47 PM

Here is the link to the new topic:

 

http://www.bleepingcomputer.com/forums/t/525213/bumat-dds-and-combofix-logs/



#4 quietman7

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Posted 21 February 2014 - 08:49 PM


Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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