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My external seagate harddisk of 500GB has become raw and cant see files


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#1 deepak_novice

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Posted 21 February 2014 - 02:13 PM

I booted my computer that has a bad drive connected to it with the partedmagic USB. But i cant see any files in the quick search....i also tried deeper search but it was taking long so i stopped.

 

I did the basic health checks on the disk ..and here is the output..

 

Could you please advise how can i get my data back, i am very sad if i loose my data.

 

========

 

smartctl 5.43 2012-06-30 r3573 [i686-linux-3.10.4-pmagic] (local build)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus 5400.2
Device Model:     ST9120821AS
Serial Number:    5PL12YWJ
Firmware Version: 3.05
User Capacity:    120,034,123,776 bytes [120 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   7
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Sat Feb 22 00:23:59 2014 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.
 
General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 121) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline 
data collection: (  426) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
No General Purpose Logging support.
Short self-test routine 
recommended polling time: (   1) minutes.
Extended self-test routine
recommended polling time: (  66) minutes.
SCT capabilities:       (0x0001) SCT Status supported.
 
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   100   253   006    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0002   096   095   000    Old_age   Always       -       0
  4 Start_Stop_Count        0x0033   095   095   020    Pre-fail  Always       -       5508
  5 Reallocated_Sector_Ct   0x0033   001   001   036    Pre-fail  Always   FAILING_NOW 30494
  7 Seek_Error_Rate         0x000f   075   060   030    Pre-fail  Always       -       25999759146
  9 Power_On_Hours          0x0032   094   094   000    Old_age   Always       -       5276
 10 Spin_Retry_Count        0x0013   100   100   034    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0033   096   096   020    Pre-fail  Always       -       4891
187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always       -       65535
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   061   034   045    Old_age   Always   In_the_past 39 (9 56 39 38 0)
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       866
193 Load_Cycle_Count        0x0032   074   074   000    Old_age   Always       -       52313
194 Temperature_Celsius     0x0022   039   066   000    Old_age   Always       -       39 (0 12 0 0 0)
195 Hardware_ECC_Recovered  0x001a   077   048   000    Old_age   Always       -       17760279
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       2
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       2
199 UDMA_CRC_Error_Count    0x003e   200   199   000    Old_age   Always       -       1
200 Multi_Zone_Error_Rate   0x0000   100   253   000    Old_age   Offline      -       0
202 Data_Address_Mark_Errs  0x0032   100   253   000    Old_age   Always       -       0
 
SMART Error Log Version: 1
ATA Error Count: 50010 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
 
Error 50010 occurred at disk power-on lifetime: 5219 hours (217 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 4a 2b b3 40  Error: UNC at LBA = 0x00b32b4a = 11742026
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 47 2b b3 40 00      00:30:13.148  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:10.174  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:07.200  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:04.226  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:01.299  READ DMA
 
Error 50009 occurred at disk power-on lifetime: 5219 hours (217 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 4a 2b b3 40  Error: UNC at LBA = 0x00b32b4a = 11742026
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 47 2b b3 40 00      00:30:13.148  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:10.174  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:07.200  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:04.226  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:01.299  READ DMA
 
Error 50008 occurred at disk power-on lifetime: 5219 hours (217 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 4a 2b b3 40  Error: UNC at LBA = 0x00b32b4a = 11742026
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 47 2b b3 40 00      00:29:29.713  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:10.174  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:07.200  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:04.226  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:01.299  READ DMA
 
Error 50007 occurred at disk power-on lifetime: 5219 hours (217 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 4a 2b b3 40  Error: UNC at LBA = 0x00b32b4a = 11742026
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 47 2b b3 40 00      00:29:29.713  READ DMA
  c8 00 08 47 2b b3 40 00      00:29:26.528  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:07.200  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:04.226  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:01.299  READ DMA
 
Error 50006 occurred at disk power-on lifetime: 5219 hours (217 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.
 
  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 4a 2b b3 40  Error: UNC at LBA = 0x00b32b4a = 11742026
 
  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 47 2b b3 40 00      00:29:29.713  READ DMA
  c8 00 08 47 2b b3 40 00      00:29:26.528  READ DMA
  c8 00 08 47 2b b3 40 00      00:29:26.528  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:04.226  READ DMA
  c8 00 08 47 2b b3 40 00      00:30:01.299  READ DMA
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed: read failure       90%      5276         11742026
# 2  Short offline       Completed: read failure       90%      5219         11742026
# 3  Short offline       Completed: read failure       90%      5219         11742026
# 4  Short offline       Completed: read failure       90%      2539         175819748
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


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#2 dls62

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Posted 21 February 2014 - 02:49 PM

I would download SeaTools and test the disk with that to see if the drive is recoverable.



#3 deepak_novice

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Posted 21 February 2014 - 03:16 PM

all tests of sea-tools failing.....


--------------- SeaTools for Windows v1.2.0.10 ---------------
2/22/2014 1:37:11 AM
Unit Serial: 2GE7E9B4
Unit Model: Seagate FreeAgent Go
Model: ST9500420AS
Serial Number: 5VJ65JXQ
Firmware Revision: 0001BSM2
Short DST - Started 2/22/2014 1:37:11 AM
Short DST - FAIL 2/22/2014 1:37:16 AM
SeaTools Test Code: 66C99EE8
Identify - Started 2/22/2014 1:37:50 AM
Model: 
Serial Number: 
SMART: Not Supported
48-bit Address feature set supported: False
Max LBA: 976773168
Host Protected Area features: Not Supported
Mandatory Power Management: Not Supported
Security Mode: Not Supported
SET MAX security extension: Not Supported
Advanced Power Management: Not Supported
Download Firmware: False
SMART self-test supported: False
SMART error logging supported: False
Drive Temperature(C/F): 0/32
Power-On Hours: 0
Short Generic - Started 2/22/2014 1:38:40 AM
Short Generic - FAIL 2/22/2014 1:43:24 AM
SeaTools Test Code: 66C99EC8
Short DST - Started 2/22/2014 1:43:42 AM
Short DST - FAIL 2/22/2014 1:43:46 AM
SeaTools Test Code: 66C99EE8
Identify - Started 2/22/2014 1:43:54 AM

guys please help me in this.....



#4 dls62

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Posted 21 February 2014 - 03:24 PM

The results from SeaTools would indicate that the drive has failed.

Unless anyone else has another suggestion, I think your only option would be a professional recovery service.

#5 AlexSmithFanning

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Posted 21 February 2014 - 08:00 PM

NO! Try anything you can! That kind of thing can cost a whopping $1000. Try anything!


I prefer Linux. Windows 10 is just to invasive for me.


#6 dls62

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Posted 22 February 2014 - 06:17 AM

Reviewing the logs that have been posted, I have noticed that the first log refers to the internal laptop HDD and the second log refers to the external HDD.

 

So to summarize, the internal HDD is showing signs of failing and the external HDD has failed.

 

I would advise immediate backup of data on the internal HDD and consider replacement with a new HDD.



#7 deepak_novice

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Posted 23 February 2014 - 01:45 PM

i checked on different computer too. i cant see my seagate 500gb in partedmagic mount.

guys please help me....



#8 deepak_novice

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Posted 24 February 2014 - 10:09 AM

guysss...please help me...



#9 dls62

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Posted 24 February 2014 - 10:16 AM

So to summarise, the internal HDD is showing signs of failing and the external HDD has failed.

 

I would advise immediate backup of data on the internal HDD and consider replacement with a new HDD.

I'm not sure what else there is to be said.

 

A 'reality check' is required!



#10 bludshot

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Posted 02 March 2014 - 05:42 AM

Would photorec help at all?



#11 dls62

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Posted 02 March 2014 - 05:47 AM

Would photorec help at all?

 

The problem is the drive is not being recognised by either an installed OS or a linux Live CD, so there's nothing for Photorec to run against.



#12 hamluis

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Posted 02 March 2014 - 07:29 PM

Not intending to offer false hope, but you might take a look at http://html5.litten.com/how-to-fix-external-disk-drive-suddenly-became-raw/ .

 

Louis






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