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Chrome/Windows 7: Proxy Server Message/No Internet/Can't change settings/HELP


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#1 skhiwauk

skhiwauk

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Posted 21 February 2014 - 12:31 AM

I have Windows 7, search the internet with Chrome, seems my computer may be infected.  When I click chrome, sometimes it gives me my home page, sometimes it goes straight to the message "unable to connect to the proxy server", when it doesn't go directly to my home page correctly, it also states this exact message with an upside down face.  I did some research online and the Chrome message that people were posting up were a bit different from the one I am seeing. 

 

When I attempt to troubleshoot by going to the Chrome settings and going down to "Change Proxy settings" it prompts "access to this feature has been disabled by a restriction set by your system administrator", even though I am using the system administrator user, which is the only user on the system.  I've tried going in through the cmd line as well, pinged, netstat, tracert would give me results but weren't consistent.  I did a system restore as well, I had Sopho's anti-virus but it was out-of-date, for this was my work computer back in September but think the lease for it ended, so I installed AVG for now just today, most likely the reasoning for the computer being infected and causing this problem.  I have also started the pc in safe-mode, same results, is this a group policy issue?  I am unfamiliar with group policy and couldn't find it within my computer.  I do have the home premium version of 7 for what it's worth.

 

Please, please help, anyone!  I really hope there is a clean, direct approach for this mess.  I can't get on the internet at all on this machine.  I can't access the method to disable the proxy server setting and I don't connect to a proxy.  This is a home network directly connected to my ISP, ATT Uverse.

 

Thanks.


Edited by hamluis, 21 February 2014 - 07:56 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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