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how can i remove a pop up virus that dont let me do nothing or e en factory rese


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#1 annt68

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Posted 20 February 2014 - 11:00 PM

I have a pop up virus that don let me do nothing In my windows 8 laptop it keeps telling me to buy a program and every time I try to do factory settings or f11 in keeps poping up I cant even go to control panal I mean nothing that virus keep popping up can someone help please


Edited by Orange Blossom, 20 February 2014 - 11:09 PM.
Moved to AII from Windows 8. ~ OB


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#2 noknojon

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Posted 21 February 2014 - 12:59 AM

Hello -

Download all programs to desktop to run, and be sure to Right click and select Run as Administrator.

Please Copy and Paste all logs from all programs

Fully Read all directions, and ask if you have problems or do not understand !!

Run the programs in the order they are posted ..................

 

First -

Download Screen317 Security Check and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If a security program requests permission to access the Internet, allow it to do so.

 

Next -

Please download MiniToolBox to desktop to run it.
Checkmark following boxes:

* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)

 

Next -

Please download and run RKill by Grinler.

A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.

At most the tool will run for about 2 minutes

 

 

Important: Do not reboot your computer until you complete the next step.

 

 

Now -

* Please download AdwCleaner by Xplode and save to your Desktop.

* Note your computer will be Auto Rebooted at the end, so close all open programs.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.

* Check the list so no important programs will be removed
* NOW - Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

 

Next -

If you have this program installed just Update and run a Full Scan

OR

Download Malwarebytes' Anti-Malware Free (aka MBAM): to your desktop.
- Do not accept the Free Pro Trial Version at this time -
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer if requested.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

 

Finally -

Clear Cache / Temp Files

Download TFC by OldTimer to your desktop
• Please double-click TFC.exe to run it.
• For Vista, Win 7 / 8 right-click on the file and choose Run As Administrator.
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process.
• Once it's finished it may reboot your machine.
• If it does not, please manually reboot the machine yourself to ensure a complete clean.



#3 noknojon

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Posted 03 March 2014 - 04:35 PM

@ annt68

It has been about 2 weeks since you posted this topic

Have you solved this problem now ??






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