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Keylogged and money stolen

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#1 thomdejong


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Posted 20 February 2014 - 10:13 PM

Hello everyone, today/yesterday my funds were stolen from an online poker account, I'm 99% sure someone somehow installed a keylogger on my computer, their customer support is investigating the matter, but this is offtopic


I have immediately downloaded and ran some anti virus/spyware/keylogger software, I'm pretty bad at technical computer stuff so this is most of the info I can give at the moment:

Windows 7 Home Premium Service Pack 1

AVG Free

MBAM Free and Spybot S&D

Downloaded AntiLogger Free which encrypts keystrokes

Downloaded KL-Detector and found this suspicious location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\PnrpSqm with PnrpResolveSession0.sqm and PnrpRegSession0.sqm, the first one seems to be modified every couple seconds, anyone familiar with these files?


I feel more safe now because keystrokes are encrypted now and I have changed important passwords since then, however I still want to remove any virus/spyware/keylogger and protect my computer from it in the future.


So my question is how can I be sure my computer is 100% safe?


Thanks in advance



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#2 noknojon


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Posted 21 February 2014 - 04:20 AM

This is better handled by the Experts to be sure you are safe ..................................



If you need more assistance, please Fully read and follow the instructions in the Preparation Guide For Requesting Help starting at Step #6.


If you are unable to complete any step, still post the topic and leave a full description of your problems.


When you have done that, start a new topic and post the required logs to  Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT Here, for assistance by the Malware Response Team Experts.


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#3 thomdejong

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Posted 21 February 2014 - 10:13 AM

Thanks for your reply, my new topic can be found here:


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