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A ton of pop ups and ads


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4 replies to this topic

#1 dits

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Posted 20 February 2014 - 02:37 PM

computer is a fairly new HP PC with Windows 7 & web browsing is done on firefox.

 

as soon as firefox is open there is a bright green ad for jollywallet that goes across the top. I usually open a private window in firefox (which doesn't show the jolly wallet ad) but as soon as you click on the anything, i get multiple pop up tabs and pop up windows. They not only pop up right after clicking but they also just randomley come up even if you stay on the same page and don't click on anything. I also get a white background ad that comes up from the bottom with multiple ads on it. This one seems to come up on certain sites. I'm also getting ads that aren't from the site i'm visting that play the ad as a movie. they can not be stopped or closed.

 

any help to get rid of this would be great.



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#2 quietman7

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Posted 20 February 2014 - 03:44 PM

In many cases these issues are the result of unwanted toolbars, add-ons/plug-ins, and browser extensions which come bundled with other free software you download. They can often be the source of various issues and problems to include Adware, pop-up ads browser hijacking which may change your home page and search engine, and user profile corruption.

Toolbars and add-ons install themselves in various areas of your operating system to include your browser and Windows Registry. Since some of their componets and behavior are determined to be harmful, anti-virus and anti-malware tools may detect and remove them as Potentially Unwanted Programs (PUPs).

Some toolbars and Add-ons can be removed from within its program group shortcut in Start Menu > All Programs or by using Add/Remove Programs or Programs and Features in Control Panel, so always check there first.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

Note: Some programs can be difficult to remove if their services and running processes are not disabled or turned off prior to attempting removal because they are in use. As such, it is easier to uninstall after booting into safe mode so there are less processes which can interfere with uninstalling the program.

Remove anything else (newly installed programs) you do not recognize.

If the program is not listed in Add/Remove or Programs and Features, and there is no uninstaller in the program's folder, the next place to check is your browser extensions and add-ons/plug-ins.
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#3 quietman7

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Posted 20 February 2014 - 03:44 PM

After doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
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4. As a final step, download and scan with Malwarebytes Anti-Malware.
  • When done, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply.

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#4 jollywallet

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Posted 26 February 2014 - 05:34 AM

Hello Dits,

jollywallet is an online shopping cash back app. 

You can disable the app any time you want to.

While shopping, when the jollywallet application bar appears, click the X at the end of the bar and then select your preference from the pop-up menu.

You can read more in our uninstall guide

If you need more assistance, don't hesitate to contact support

jollywallet customer service



#5 quietman7

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Posted 26 February 2014 - 06:38 AM

Hello jollywallet and welcome to BleepingComputer.

Since you appear to be an Authorized Company Representative, please read the information I have just sent via PM to your inbox.

Thanks
The BC Staff
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