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Dropbox issues


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#1 Darktune

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Posted 19 February 2014 - 10:37 AM

Hey everyone,

 

This one is a bit of a mystery to me, I was wondering if anyone could help.

 

We have a users PC on our work network who cannot get Dropbox to work.

 

The problem is the installation;

 

When we go to install Dropbox (using Admin credentials) it will ask for the Dropbox username and Password. When typed in it the Window will disappear and Dropbox will not be installed. (we have tried multiple credentials)

 

We have tried this on the PC's log on (not the domain) and it worked. We have also installed Dropbox successfully on other PC's on our Network. This PC has a fresh installation of Windows 7 the same as the others with Dropbox.

 

The Dropbox website suggests that this can be caused by an Anti-Virus getting in the way but when installing Dropbox no AV was installed (we wanted to try Dropbox before we installed it)

 

Any ideas would be great,

 

Thanks,

 

Darktune

 


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

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#2 chrisd87

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Posted 19 February 2014 - 11:03 AM

Have you tried turning off UAC and trying the installation?


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 Darktune

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Posted 19 February 2014 - 11:08 AM

Yes, sorry forgot to mention that.

 

Even with UAC off it still doesn't work


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#4 chrisd87

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Posted 19 February 2014 - 11:11 AM

Have you tried dropping the firewall on the computer, and trying the installation? Also is the user a part of the administrator group on the domain PC? You can view this by going to the user account section and clicking manage user accounts and see if the user is listed as an administrator. I know you said that you provided admin credentials, but just check and see if the user is an admin as well.


Edited by chrisd87, 19 February 2014 - 11:12 AM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#5 Darktune

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Posted 19 February 2014 - 11:20 AM

Windows defender/firewall both disabled during the installation process of Dropbox. Also the user is a local admin.

 

It's quite baffling.


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#6 chrisd87

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Posted 19 February 2014 - 11:23 AM

hmm that is strange... Honestly, you can install dropbox using the local admin and it will work just fine. This is how I install Office 2013 for my end users, that way it pushes it to every user who logs on to the computer. When it's installed using the local admin account, is the user able to successfully use dropbox on his/her domain account?


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#7 chrisd87

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Posted 19 February 2014 - 11:27 AM

You posted this topic on Spiceworks as well. Do the steps they provided and post back the results.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#8 Darktune

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Posted 19 February 2014 - 11:35 AM

Hey Chris,

 

Nope the users Dropbox just wont work! :( aw.

 

Yeah I posted on Spiceworks to see if I could get their point of view as well of bleepingcomputer. Both in my eye are great IT aids.

 

I will post the solution here if the Spiceworks team solves it.


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#9 chrisd87

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Posted 19 February 2014 - 12:04 PM

TBH bc is more personal and SW is more business. Like they said, if the Run As Administrator or Run as Different User doesn't work, and running it as local admin on the pc doesn't work, then I'm out of ideas.


Edited by chrisd87, 19 February 2014 - 12:07 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#10 Darktune

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Posted 24 February 2014 - 07:49 AM

Got the solution!

 

In 
C:\Users\(users log on)\ 

there was no 'Documents' folder. So i created one there.

I then followed the steps MR CAT said - holding shift while right clicking the .exe then selecting run as different user. Then I then used the admin credentials for this. When i did this dropbox installed in the folder C:\Users\Admin\dropbox

So i unlinked the account inside dropbox and changed the location to the users Documents folder.

And it was complete!


It's very hard to imagine all the crazy things that things really are like. 

Electrons act like waves.. no they don't exactly, they act like particles.. no they don't exactly.

Words and ideas can change the world.


#11 chrisd87

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Posted 24 February 2014 - 08:03 AM

Awesome, thanks for letting us know. Let us know if we can be of anymore help and happy computing :busy:


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 





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