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Possible virus


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#1 jackson452

jackson452

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Posted 18 February 2014 - 04:29 PM

Hi! I am not a technically savvy person but I can follow instructions if someone can help. About an hour ago I receeived an email from a trusted asscoiate who would write something like this, sort of; subject:: Important document. Message:There is something i will like to share with you. I uploaded a document using Google docs. Check and share your opinion with me. Its kind of important, sign in with your email to view the document.and there was a link to VIEW DOCUMENT .  I did, ( I know better but I was busy and distracted). I was directed to my google cloud and then a photograph I had taken as a selfie appeared on the screen. When I tied to close the window, it went blank within the frame of the window, showed several tabs all marked searching (I Think). The window will not close, the window will not move and the desktop is virtually covered with the image of a blank internet explorer page. I have run Webroot several times and each time it reports a tgreat has been removed and there are no active threats. I am using Windows 8. The address shows as www.petpave.com/letter/googledrive/GoogleDocs/Googledrive/-internet explorer. I appreciate any help you can offer. Thanks.

Jackson452



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#2 boopme

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Posted 18 February 2014 - 08:04 PM

Hello,
Petpav is a social networking site with articles on pet care, pet products, pet advice.
Did you post pics there?

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
.
.
.
ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.
    .
    .
    .
    .
    • Last run ESET.
      • Hold down Control and click on this link to open ESET OnlineScan in a new window.
      • Click the esetonlinebtn.png button.
      • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the esetsmartinstaller_enu.png icon on your desktop.
      • Check "YES, I accept the Terms of Use."
      • Click the Start button.
      • Accept any security warnings from your browser.
      • Under scan settings, check "Scan Archives" and "Remove found threats"
      • Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology
      • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      • When the scan completes, click List Threats
      • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      • Click the Back button.
      • Click the Finish button.
      • NOTE:Sometimes if ESET finds no infections it will not create a log.

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