Hi, I am an enthusiastic amateur with computers. A friend has asked me to help her with a Packard Bell Vista PC that she has as it had not been used since her late husband passed away a couple of years ago. A few weeks ago through Windows update I installed SP2 and IE 9. This went ok but took a long time as it is extremely slow. I thought this was because it only had only 1gb of ram so I ordered 2gb of ram from Crucial and went round to fit it yesterday. She said she had been using the PC the previous day but had been unable to turn it off so left it running all night. It looked like she had accidentally locked her account but there was a button to ‘Shut down and install updates’, which I guess were Windows updates. I shut it down but it would not re-boot normally and went into a start-up repair. Eventually it asked if we wanted to repair using restore, we did and eventually it restored ok but took ages. I wanted to check it was ok before I added the new ram so clicked on ‘restart’ again and as it shutdown it installed another 7 updates but again would only re-boot as last time from start-up repair > restore. I bought the computer home with me and ran an MSE scan, a Malwarebytes scan and a Malwarbytes Anti-Rootkit scan (Mbar). All scans were clean. I have now turned of automatic updates but even with no updates to install it still fails to re-boot normally on restart and may just sit with a black screen so I have to manually turn it off and on again to bring up ‘Start-up repair > Restore to get it back working as normal, but this cycle takes over an hour to complete (40 minutes just on ‘Shutting Down’ screen).
So I don’t know whether this is a software or hardware problem.
Packard Bell (no model No on front)
Vista Home Premium 2007 SP2
System rating 2.7 (not sure what this is)
CPU Intel R Pentium 4 3.2ghz 3.19ghz
Ram 1 gb
There is a product ID but the owner has no Vista installation disc.
HDD 87.7 free of 141gb (no other hard drives)
Internet explorer 9
I have also done a NET Framework 4.5.1 repair but without any effect. I am putting the PC into Sleep mode instead of Shutting down because of the length of time that process is taking.
I am in the UK time zone, thanks for any advice or ideas you may be able to offer.