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BSOD


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#1 darkweezil

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Posted 18 February 2014 - 01:22 PM

I recently had a customer bring me a laptop thats randomly throwing Bsod.

 

Heres the info.

 

 

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by homeuser (administrator) on 18-02-2014 at 10:05:27
Running from "F:\"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/17/2014 00:39:13 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\System32\l2gpstore.dll for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.
 
Program: Host Process for Windows Services
File: C:\Windows\System32\l2gpstore.dll
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C0000185
Disk type: 3
 
Error: (02/17/2014 00:39:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_Wlansvc, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec4b137
Exception code: 0xc0000006
Fault offset: 0x0000000000021b40
Faulting process id: 0xb18
Faulting application start time: 0xsvchost.exe_Wlansvc0
Faulting application path: svchost.exe_Wlansvc1
Faulting module path: svchost.exe_Wlansvc2
Report Id: svchost.exe_Wlansvc3
 
Error: (02/17/2014 00:33:50 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Services and Controller app because of this error.
 
Program: Services and Controller app
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C0000185
Disk type: 0
 
Error: (02/17/2014 00:33:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: services.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc10e
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec4b137
Exception code: 0xc0000006
Fault offset: 0x0000000000014c7c
Faulting process id: 0x1e0
Faulting application start time: 0xservices.exe0
Faulting application path: services.exe1
Faulting module path: services.exe2
Report Id: services.exe3
 
Error: (02/17/2014 00:21:11 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\System32\WerFault.exe for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.
 
Program: Host Process for Windows Services
File: C:\Windows\System32\WerFault.exe
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C0000185
Disk type: 3
 
Error: (02/17/2014 00:21:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_eventlog, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: wevtsvc.dll, version: 6.1.7600.16385, time stamp: 0x4a5be089
Exception code: 0xc0000006
Fault offset: 0x000000000000f576
Faulting process id: 0x3bc
Faulting application start time: 0xsvchost.exe_eventlog0
Faulting application path: svchost.exe_eventlog1
Faulting module path: svchost.exe_eventlog2
Report Id: svchost.exe_eventlog3
 
Error: (02/17/2014 00:19:11 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-2378646212-1765278937-4104633392-1000.db for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.
 
Program: Host Process for Windows Services
File: C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-2378646212-1765278937-4104633392-1000.db
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C0000185
Disk type: 3
 
Error: (02/17/2014 00:19:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7600.16385, time stamp: 0x4a5be07e
Exception code: 0xc0000006
Fault offset: 0x000000000001c0a5
Faulting process id: 0x3e8
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
Error: (02/15/2014 11:17:43 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-2378646212-1765278937-4104633392-1000.db for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.
 
Program: Host Process for Windows Services
File: C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-2378646212-1765278937-4104633392-1000.db
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: C0000185
Disk type: 3
 
Error: (02/15/2014 11:17:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7600.16385, time stamp: 0x4a5be07e
Exception code: 0xc0000006
Fault offset: 0x000000000001c109
Faulting process id: 0x3e8
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
 
System errors:
=============
Error: (02/18/2014 10:00:03 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (02/18/2014 09:07:57 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (02/18/2014 09:05:46 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (02/18/2014 09:05:45 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:03:32 AM on ?2/?18/?2014 was unexpected.
 
Error: (02/18/2014 08:52:36 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (02/18/2014 08:52:03 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (02/18/2014 08:52:03 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (02/18/2014 08:52:03 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (02/18/2014 08:52:03 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (02/18/2014 08:52:03 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
 
Microsoft Office Sessions:
=========================
Error: (02/17/2014 00:39:13 PM) (Source: Application Error)(User: )
Description: C:\Windows\System32\l2gpstore.dllHost Process for Windows ServicesC00001853
 
Error: (02/17/2014 00:39:13 PM) (Source: Application Error)(User: )
Description: svchost.exe_Wlansvc6.1.7600.163854a5bc3c1ntdll.dll6.1.7600.169154ec4b137c00000060000000000021b40b1801cf2c1de5c41af8C:\Windows\System32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll8ef38762-9813-11e3-a1bf-00266ce57987
 
Error: (02/17/2014 00:33:50 PM) (Source: Application Error)(User: )
Description: Services and Controller appC00001850
 
Error: (02/17/2014 00:33:50 PM) (Source: Application Error)(User: )
Description: services.exe6.1.7600.163854a5bc10entdll.dll6.1.7600.169154ec4b137c00000060000000000014c7c1e001cf2c0bf40ee228C:\Windows\system32\services.exeC:\Windows\SYSTEM32\ntdll.dllce729ec3-9812-11e3-a1bf-00266ce57987
 
Error: (02/17/2014 00:21:11 PM) (Source: Application Error)(User: )
Description: C:\Windows\System32\WerFault.exeHost Process for Windows ServicesC00001853
 
Error: (02/17/2014 00:21:03 PM) (Source: Application Error)(User: )
Description: svchost.exe_eventlog6.1.7600.163854a5bc3c1wevtsvc.dll6.1.7600.163854a5be089c0000006000000000000f5763bc01cf2c0bfdae9262C:\Windows\System32\svchost.exec:\windows\system32\wevtsvc.dll056a6a8a-9811-11e3-a1bf-00266ce57987
 
Error: (02/17/2014 00:19:11 PM) (Source: Application Error)(User: )
Description: C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-2378646212-1765278937-4104633392-1000.dbHost Process for Windows ServicesC00001853
 
Error: (02/17/2014 00:19:11 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7600.163854a5be07ec0000006000000000001c0a53e801cf2c0bfdbcdaa3C:\Windows\System32\svchost.exec:\windows\system32\sysmain.dllc2c8a5ac-9810-11e3-a1bf-00266ce57987
 
Error: (02/15/2014 11:17:43 PM) (Source: Application Error)(User: )
Description: C:\Windows\Prefetch\AgGlUAD_P_S-1-5-21-2378646212-1765278937-4104633392-1000.dbHost Process for Windows ServicesC00001853
 
Error: (02/15/2014 11:17:43 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7600.163854a5be07ec0000006000000000001c1093e801cf2aad991a4e5dC:\Windows\System32\svchost.exec:\windows\system32\sysmain.dll6ca582f4-96da-11e3-a5ac-00266ce57987
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat XI Pro (Version: 11.0.00)
CCleaner (Version: 4.09)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.16)
DesktopWeatherAlerts (Version: 1.0.13.0)
Driver Reviver (Version: 4.0.1.60)
Google Chrome (Version: 32.0.1700.76)
Google Update Helper (Version: 1.3.22.3)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Realtek WLAN Driver (Version: 2.00.0016)
Recuva (Version: 1.50)
SUPERAntiSpyware (Version: 5.7.1016)
TidyNetwork
TOSHIBA ConfigFree (Version: 8.0.43)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
WORDsearch Basic
WORDsearch Basic (Version: 10)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 34%
Total physical RAM: 2662.87 MB
Available physical RAM: 1733.71 MB
Total Pagefile: 5323.87 MB
Available Pagefile: 4045.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.53 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:298.09 GB) (Free:270.74 GB) NTFS
4 Drive f: (LEXAR) (Removable) (Total:3.73 GB) (Free:2.08 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\HOMEUSER-PC
 
Administrator            Guest                    homeuser                 
 
 
**** End of log ****
 


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#2 PcPro12

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Posted 18 February 2014 - 07:15 PM

The log you posted suggest that this may be a hard drive issue, however, have you tried following the suggested steps in the log that you posted? I'll remove the steps that obviously don't apply and try to follow the rest of them.

 

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy. (a backup might not exist)
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance. (if other files in the same folder or disk can't be accessed, perform a hard drive diagnostic test to be certain that this is a hard disk error. Certain manufacturers like Seagate and Western Digital have their own hard drive diagnostics software that can be used.)


#3 hamluis

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Posted 19 February 2014 - 07:47 AM

You can use the SeaTools For Dos tool to run hard drive diagnostic, regardless of hard drive manufacturer.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis



#4 darkweezil

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Posted 19 February 2014 - 03:29 PM

Thanks for the information guys.

I will look into the harddrive matter and see what comes of it.






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